panasonic hybrid ip-pbx solution -...

Panasonic

Hybrid IP-PBX SolutionToward your Future

NETCOM

Panasonic Hybrid IPPanasonic Hybrid IP--PBX HighlightsPBX Highlights

1. Wireless Solution1. Wireless Solution2. Networking Solution (VoIP)2. Networking Solution (VoIP)

6. Computer Telephony Integration (CTI)6. Computer Telephony Integration (CTI)

3. Built3. Built--in Hotel featurein Hotel feature4. Call Centre feature4. Call Centre feature5. Messaging Solution5. Messaging Solution

Efficiency on the MoveEfficiency on the Move

In theIn theOfficeOffice

In theIn theWarehouseWarehouse

In theIn theStoresStores

In theIn theFactoryFactory

KXKX--TDA Series Wireless SolutionTDA Series Wireless Solution

KX-TCA155

KX-TCA255BusinessBusinessBusiness

Sp PhonePocket SizeVibration

StandardStandardStandard

Sp-PhoneHeadset JackLarge LCD

KXKX--TDA Series Wireless SolutionTDA Series Wireless Solution

New DECT System (Wireless PBX System ConnectionPBX System Connection)

KX-TDA200

4-Cell Stations Interface CardKX-TDA0143

8-Cell Stations Interface CardKX-TDA0144

Or

TCA255

TDA0142CE

TDA0142CE

TDA0142CE

RPT 1 RPT 2 RPT 3

TDA30

Handover Available

TDA0141CE

TDA0141CE A272

A272

Max.300m

TCA155

TCA255

• Affordable wireless solution without specific Cell Station interface

• Cell Station (TDA0141; with 2ch speech path) can be directory connected to a Digital Extension port

• Repeater (A272) for wide coverage with automatic handover

• Comfort DECT handsets with vibration (TCA255), head-set jack and flexible keys (TCA255, TCA155)

New DECT System

Wireless XDPThe wireless eXtra Device Port allows a proprietary portable station (PS) to be used in Parallel with a PT or SLT. Basically it is same as XDP parallel connection of DPT. If the PT or PS go off-hook while the paired extension (PS or PT) is talking, the conversation is moved to the PT or PS which is gone off-hook.

KX-TDA200

Ext.100

Ring !

Ring !

Call Ext.100

Ext.100(Ext.200 in System programming)

New DECT System

TCA255

Model KX-TDA100 KX-TDA200 KX-TDA30 (KX-TD1232)

Max. Cell Station Interface Card

2 4 0 (2)

Max. Cell Station (CS)

16 32 8 (12)

Max. Simultaneous

Calls

64 128 16 (48)

Max. Portable Station for Registration

128 128 28 (64)

(System Capacity)

New DECT System

KXKX--TDA Series Networking SolutionTDA Series Networking Solution

1. Share your IP/IT Network1. Share your IP/IT Networkfor Voice Communicationfor Voice Communication

2. Voice over IP (VoIP) Ready2. Voice over IP (VoIP) Readyto Save Communication Costto Save Communication Cost

3. Network Solution3. Network SolutionThrough your Data NetworkThrough your Data NetworkFor Company EfficiencyFor Company Efficiency


IP Optional Cards

KX-TDA0484

(IP-GW4E)

KX-TDA0490

(IP-GW16)KX-TDA3484

(IP-GW4)

for TDA30

KX-TDA0470

(IP-Ext16)


Navigation Key

Dual color 24 Flexible Keys

Visible Large Ring/Msg Lamp

6 Lines 24 digits LCD /w backlit

RJ45RJ45 RJ45RJ45

RJ11RJ11

KX-NT136 (IP-PT)Connection via IP

User Interface is same as T7636.

Almost of KX-T7636 Functions is in it.

TDATDA

LANLAN

PCPC

Networking Capability

• IP Telephony Solution for Headquoter or Remote office/Home office

• Seamless Communication in IP Network (Trunk and Extension)

• 16ch IP-Ext. Interface (Max.16 IP-PT) : Max.64 IP-PT(TDA100), 128 IP-PT(TDA200)

VoIP Network

VoIP Network

Router Router

IP Telephone KX-NT136

VoIP Gateway Trunk Card

VoIP Gateway Ext. Card

VoIP Gateway Trunk Card

VoIP Network

VoIP Network

Router RouterRemote office

Headquarter Branch Office

TDA30TDA200


Two type wirings require two types of construction, maintenance and their time.

Router

LAN

What is benefit of IP Extension

Unified wiring give low cost construction and maintenance.

Router

LAN

IP-PT

One type wiring save them.


EXT.201 EXT.201?

Slot:201 Port:01

Slot:301 Port:02

MOVE


Setting change is not necessary Easy & Quick move enable

Setting change will be required.

Normal Extension

LAN

EXT.201 EXT.201Just MOVE

IP-PT IP-PT

IP Extension


LeasedLine

PBX PBX

Branch Office

Head Office


PBX is not necessary for Branch Office. All setting can be controlled by Head Office.

Router Router

IP NetworkPrivate

IP-PT IP-PT

PBX

LANLAN

Head Office

Branch Office



-84KX-TDA0470IP-Ext16

1--KX-TDA3480IP-GW4

-42KX-TDA0490IP-GW16

-42KX-TDA0484IP-GW4E

TDA30TDA200TDA100Model

Capacity

TDA Built-in Control for Hotel :TDA Built-in Control for Hotel :

1. Room status control2. Check-in / Check-out3. Charge Management4. SMDR output for Check-in/out, Wakeup Alert 5. Certified PMS interface by Fidelio, HIS and Eltrax

Target : Small to Mid. Size Business Hotel

KXKX--TDA Series Hotel SolutionTDA Series Hotel Solution

PMS InterfacePMS InterfaceAdvanced Hotel Solution for TDA100/200

Integration with Property Management System (PMS)Compatible with Most of PMS in the World

TDA200PMS

Room Status Info.Call Accounting Info.Wake Up Call Alarm

Wake Up Call ControlMSG Waiting Lamp

Extension Name

PMS Interface

Customer D.B. Pay TV

Auto Minibar

Room Telephone

PMS InterfacePMS Interface

Fidelio- CertifiedLicense Information Category : TMSProduct name : T.A.B.S. PMS

and Call accountingPart number : 5001-118

Eltrax (Sulcus)- CertifiedHIS- Certified

Compatibility w/PMS

HIS Certification

KXKX--TDA Series Call Centre SolutionTDA Series Call Centre Solution

TDA Built-in Control for Call Centre:TDA Built-in Control for Call Centre:

1.Log-in / Log-out / Warp-up2.Queuing- busy or all calls3.Overflow- busy or delayed4.VIP functions5.CLIP Routing6.Supervisor7.Statistics8.Remote Log-in / Log-out

Built-In Call Centre FeaturesGroup Features- VIP Call (Priority Answer)- CLIP Distribution - Queuing Table

MGS-1MGS-1 MGS-2MGS-2 MusicMusic Go ToGroup-3Go To

Group-3

Queuing Table ExampleQueuing Table Example

Agent Features- Log-in / Log-out- Ready / Not Ready- Wrap Up- Auto Answer by Headset

Log-InLog-In Log-InLog-InLog-OutLog-Out

9:00 12:00 12:45 17:45

N/RN/R N/RN/R N/RN/R N/RN/R N/RN/R

N/RN/R Not ReadyNot Ready

Log-OutLog-Out

Agent Activity Report 15/Jan/2003Agent ID = 250 Dave

Log-In Duration : 8:00 HoursNot Ready : 46 MinutesAnswered : 37 callsAverage Time : 8 min. 14 sec.No Answer : 2 calls

Agent Activity Report 15/Jan/2003Agent ID = 250 Dave

Log-In Duration : 8:00 HoursNot Ready : 46 MinutesAnswered : 37 callsAverage Time : 8 min. 14 sec.No Answer : 2 calls

Supervisor Features (Available Only with KX-T7636)- Monitoring the Group Activity w/ LCD

Real Time Monitor / Historical Analysis- Agent Management w/ DSS

Agent Status Monitor / Remote Agent Log In/Out by DSS

KXKX--TDA Series Call Centre SolutionTDA Series Call Centre Solution

• Introduce 4-Ch. Message Card Option for Queuing Solution

[KX-TDA0191:MSG4]

• Support Existing TVP50/TVP200 Products

• Type of Integration: DTMF/ DPT

KXKX--TDA Series Messaging SolutionTDA Series Messaging Solution

KXKX--TDA Series CTI SolutionTDA Series CTI Solution

1. Computer and Telephony Integration1. Computer and Telephony Integrationfor Various of Applicationfor Various of Application

2. Individual CTI Application2. Individual CTI Applicationfor Easy and Extension Base Usefor Easy and Extension Base Use

3. Office CTI Application3. Office CTI Applicationfor Office Wide Applicationfor Office Wide Applicationwith Open CTI Protocolwith Open CTI Protocol

User Friendly

PC-Console / PC-Phone

CTI Software

USB

T7633/7636

• PC Console with operator functions is connected with the digital system telephone over USB port

• Busy Lamp fields displayed on the PC Screen enables forwarding calls easily

• Answering machine function forwards recorded message data to another (PC phone only)

• 1st party TSP for integration with different kinds of CTI software

TDA200


CTI/LAN Card


USB port on the PhoneUSB port on the Phonefor Individual CTI Applicationfor Individual CTI Application

LAN port / USB portLAN port / USB portfor Office Wide CTI Applicationfor Office Wide CTI Application

Office LAN Network for CTIOffice LAN Network for CTI

USB ConnectionUSB ConnectionFor Individual CTIFor Individual CTI

USB ModuleUSB Module


USB ModuleUSB Module

CTI Solution for Individual UserCTI Solution for Individual UserPC Phone / PC ConsolePC Phone / PC ConsoleScreen PopScreen Pop--UpUpMS Out Look IntegrationMS Out Look IntegrationEE--mail (Text & Voice Message)mail (Text & Voice Message)Intelligent Answering MachineIntelligent Answering Machine

PC Console

For OperatorFor Operator

ArrivingCLI:0924567890John SmithDDI: Sales Dept.

PC Phone

For Individual Phone UserFor Individual Phone User


Customer Database PopCustomer Database Pop--upupSee CallerSee Caller’’s Details Before s Details Before Answering the CallAnswering the Call

0924778000

Panasonic

Priority Call to Your Direct LinePriority Call to Your Direct LineImportant Customer Comes First Important Customer Comes First to Your Phoneto Your Phone

MS Outlook IntegrationMS Outlook IntegrationAutomatic Synchronization Automatic Synchronization and reflects to phonebookand reflects to phonebook

PC Phone / PC ConsolePC Phone / PC Console


Send Email (Text & Voice) to Extension UsersSend Email (Text & Voice) to Extension UsersTo Improve Inter Office CommunicationTo Improve Inter Office Communication

PC Phone / PC ConsolePC Phone / PC Console


Intelligent Answering Machine (TAM)Intelligent Answering Machine (TAM)Change Operation by CustomerChange Operation by CustomerFor Excellent Call HandlingFor Excellent Call Handling

PC Phone

We will contact youWe will contact youas soon as possible.as soon as possible.

This is ABC Company.This is ABC Company.No one is available.No one is available.

Please leave a message.Please leave a message.Call back when come back.Call back when come back.

MickMickImportantImportantCustomerCustomer

ThomasThomasRegularRegular

CustomerCustomer

SamSamUnknownUnknownCustomerCustomer

Send ESend E--mail to Youmail to Youas WAV fileas WAV file

Leave a MessageLeave a Messageto Your Phoneto Your Phone

Save a MessageSave a Messageat Your PC (HDD)at Your PC (HDD)

PC PhonePC Phone


CTI/LAN Card

Office LAN NetworkOffice LAN Network

Client Client Client

CTI CTI ServerServer

CTI Solution for Office EnvironmentCTI Solution for Office EnvironmentCTI Application for EverybodyCTI Application for EverybodyLAN base High Speed CommunicationLAN base High Speed CommunicationOpen protocol Open protocol for 3for 3rdrd Party Application DevelopmentParty Application Development

Standard TAPI & CSTA ProtocolStandard TAPI & CSTA Protocol

Thank you !Thank you !

panasonic hybrid ip-pbx solution -...

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