Page 1
The following story is a perfect example of how Jonas Software’s award-winning Paperless Service Management software solution works to help make your business more efficient and give your company a competitive advantage.
Page 2
Customer's heating system is broken and the office is too hot. Customer needs to request a service call.
Page 3
The clients then simply logs into a website and uses Jonas eService to place a service call.
Page 4
The clients then simply logs into a website and uses Jonas eService to place a service call.
Page 5
Once the request is submitted a confirmation is sent to the customer.
Page 6
Once the request is submitted a confirmation is sent to the customer.
Page 7
The customers request for service is automatically received and displayed on your dispatch board.
Page 8
All work order details can be easily edited by the dispatcher.
Page 9
The dispatcher assigns the call to a technician.
Page 10
The work order ticket is now sent to the technician’s mobile device.
Page 11
The work order ticket is now sent to the technician’s mobile device.
Page 12
Technician arrives onsite...
Page 13
...and changes the status of the ticket to arrived onsite.
Page 14
From the field the technician has access to site, equipment and customer history.
Page 15
From the mobile device your technician can:
Page 16
Create purchase orders.
Page 17
Charge parts from inventory.
Page 18
Charge their time and travel time.
Page 19
Charge equipment.
Page 20
Capture the customers signature.
Page 21
The ticket is sent back to the office showing that the work order has been completed.
Page 22
The dispatcher can review ticket and invoice customer immediately.
Page 23
The customer logs into eService to review:
Page 24
Outstanding invoices.
Page 25
Work order history details.
Page 26
Equipment and it’s history.
Page 27
Customer is satisfied with the service, and the air conditioner has been fixed.
Page 28
For more information on Jonas Construction and Service Management Software please
speak to a sales rep or visitwww.jonas-construction.com.