Part 1—Career ExplorationPart 1—Career Exploration

Chapter 3Chapter 3What Your What Your Employer Employer ExpectsExpects

Chapter ObjectivesChapter Objectives

ExplainExplain what your employer expects of what your employer expects of you as a worker.you as a worker.

IdentifyIdentify things you can do to promote things you can do to promote good working relationships with your good working relationships with your supervisor and coworkers. supervisor and coworkers.

Key ConceptsKey Concepts

Personal qualities are important to your Personal qualities are important to your job success.job success.

Your personal qualities will affect how you Your personal qualities will affect how you relate to your supervisor and coworkers.relate to your supervisor and coworkers.

Accepting constructive criticism will help Accepting constructive criticism will help you improve your job performance.you improve your job performance.

Personal Qualities Personal Qualities Needed on the JobNeeded on the Job

Employees are Employees are expected to use expected to use their attitudes, their attitudes, skills, and skills, and knowledge to help knowledge to help the business the business operate and make operate and make a profit.a profit.

You should work to You should work to the best of your the best of your abilities.abilities.

continued

Personal Qualities Personal Qualities Needed on the JobNeeded on the Job

Positive attitude.Positive attitude. Good attendance.Good attendance. Punctuality.Punctuality. Good performance.Good performance. Initiative.Initiative. Cooperation.Cooperation.

Courtesy.Courtesy. Personal Personal

appearance.appearance. Good health and Good health and

fitness.fitness. Ethics in the Ethics in the

workplace.workplace. Accepting criticism.Accepting criticism.

Positive AttitudePositive Attitude

Attitude:Attitude: An outlook on life. An outlook on life. People with positive attitudes tend to get along People with positive attitudes tend to get along

well with others and be more productive.well with others and be more productive. Self-esteem:Self-esteem: Having confidence and Having confidence and

satisfaction in yourself. satisfaction in yourself.

Good AttendanceGood Attendance

Being present every day is a standard Being present every day is a standard expectation of your school and employer.expectation of your school and employer.

Being absent at work causes more work Being absent at work causes more work for other people. for other people.

Personal errands are not appropriate Personal errands are not appropriate during work time. during work time.

In true emergencies, you should contact In true emergencies, you should contact your employer and work coordinator.your employer and work coordinator.

PunctualityPunctuality

Lateness reflects poorly on Lateness reflects poorly on your attitude.your attitude.

Plan ahead to allow for Plan ahead to allow for poor weather, traffic, or poor weather, traffic, or construction delays. construction delays.

Arrive a few minutes early Arrive a few minutes early instead of a few minutes instead of a few minutes late. late.

PerformancePerformance

Your employer will expect you to possess Your employer will expect you to possess the basic skills needed in your area of the basic skills needed in your area of employment.employment.

Individual responsibility: Individual responsibility: A willingness to A willingness to answer for your conduct and decisions.answer for your conduct and decisions.

You will be expected to work to the best of You will be expected to work to the best of your ability.your ability.

Organizing your time and assignments is Organizing your time and assignments is another important part of your another important part of your performance.performance.

InitiativeInitiative

Initiative: Initiative: Making oneself Making oneself do what is necessary do what is necessary without being told.without being told.

Self-management: Self-management: Another Another term for term for initiativeinitiative..

Employers want employees Employers want employees who automatically proceed who automatically proceed to the next task.to the next task.

One way employees show One way employees show initiative is looking for new initiative is looking for new skills to learn on the job.skills to learn on the job.

CooperationCooperation

Pulling together and Pulling together and being part of a team being part of a team involves cooperation. involves cooperation.

Getting along with your Getting along with your supervisor, school supervisor, school coordinator, and coordinator, and coworkers is important coworkers is important to your job to your job effectiveness.effectiveness.

Sociability: Sociability: Interacting Interacting easily with people.easily with people.

CourtesyCourtesy

Showing concern for others and being Showing concern for others and being mannerly is being courteous.mannerly is being courteous.

You represent your employer every minute You represent your employer every minute you are on the job. you are on the job.

Your courtesy will affect the success of Your courtesy will affect the success of your employer.your employer.

Personal AppearancePersonal Appearance

Your appearance has to do with your success.Your appearance has to do with your success. Grooming and clothing are important aspects Grooming and clothing are important aspects

of your appearance.of your appearance.

Good Health and FitnessGood Health and Fitness

Your employer expects you to be alert Your employer expects you to be alert when you arrive on the job and remain when you arrive on the job and remain alert for the entire workday.alert for the entire workday.

Your health and fitness, both physical and Your health and fitness, both physical and mental, influence your alertness and job mental, influence your alertness and job performance.performance.

continued

Good Health and FitnessGood Health and Fitness

To be healthy and To be healthy and fit, you need to:fit, you need to: Eat well-balanced, Eat well-balanced,

nutritious meals.nutritious meals. Get adequate sleep Get adequate sleep

and rest.and rest. Stay physically Stay physically

active and exercise active and exercise regularly.regularly.

Ethics in the WorkplaceEthics in the Workplace

Ethics:Ethics: A guiding set of moral values. A guiding set of moral values. Integrity:Integrity: Quality of using firm moral Quality of using firm moral

values to guide actions.values to guide actions. Employers consider integrity necessary for Employers consider integrity necessary for

effective workers.effective workers. The long-term success of a business is The long-term success of a business is

influenced by the ethics of its employees.influenced by the ethics of its employees.

continued

Ethics in the WorkplaceEthics in the Workplace

Qualities of ethical behavior include:Qualities of ethical behavior include: Honesty.Honesty. Confidentiality.Confidentiality. Loyalty.Loyalty.

Qualities of unethical behavior include:Qualities of unethical behavior include: Lying. Lying. Cheating.Cheating. Stealing.Stealing.

HonestyHonesty

Honesty is expected of every employee.Honesty is expected of every employee. If you loaf, purposefully work slowly, steal, If you loaf, purposefully work slowly, steal,

leave early without permission, or falsify leave early without permission, or falsify records, you are being dishonest.records, you are being dishonest.

You have an obligation to report a You have an obligation to report a coworker who is doing something illegal or coworker who is doing something illegal or against company policy.against company policy.

Dishonesty is grounds for immediate firing Dishonesty is grounds for immediate firing and possible prosecution. and possible prosecution.

ConfidentialityConfidentiality

Confidential:Confidential: Private. Private. Discussing confidential Discussing confidential

information with information with outsiders could harm the outsiders could harm the company’s future or give company’s future or give the competition an unfair the competition an unfair advantage.advantage.

Confidentiality extends Confidentiality extends to personal information to personal information relating to employees or relating to employees or supervisors.supervisors.

LoyaltyLoyalty

Doing your job faithfully is displaying Doing your job faithfully is displaying loyalty and contributes to the team effort.loyalty and contributes to the team effort.

Loyal workers are proud of their company Loyal workers are proud of their company and the products or services it provides.and the products or services it provides.

If you disagree with company policies or If you disagree with company policies or decisions, talk with your program decisions, talk with your program coordinator instead of gossiping with coordinator instead of gossiping with coworkers.coworkers.

Work EthicWork Ethic

Work ethic:Work ethic: The way you feel about your The way you feel about your job and how much effort you put into it.job and how much effort you put into it.

You are totally responsible for your work You are totally responsible for your work ethic.ethic.

Your dedication to a job reflects the Your dedication to a job reflects the strength of your work ethic.strength of your work ethic.

Accepting CriticismAccepting Criticism

Constructive criticism: Constructive criticism: Pointing out a Pointing out a weakness and ways weakness and ways to improve it.to improve it.

Job evaluation: Job evaluation: A A written review of your written review of your work performance by work performance by your supervisor.your supervisor.

It is your It is your responsibility to responsibility to accept criticism and accept criticism and improve your improve your performance.performance.

Thinking BackThinking Back

Which personal Which personal quality do you feel quality do you feel you need to work you need to work on the most?on the most?

Can you think of Can you think of any other any other important personal important personal qualities that were qualities that were not listed?not listed?

What influenced What influenced your work ethic?your work ethic?