A STUDY ON SERVICE QUALITY OF MINDA NEXGEN LTD IN GOVERNMENT PROJECTS

By

PRASANNA.S

(211413631169)

Of

PANIMALAR ENGINEERING COLLEGE

SUMMER TRAINING REPORT

Submitted to the

FACULTY OF MANAGEMENT STUDIES

In partial fulfillment of the requirements

for the award of the degree

of

MASTER OF BUSINESS ADMINISTRATION

AUGUST-2014

PANIMALAR ENGINEERING COLLEGE(A CHRISTIAN MINORITY INSTITUTION)

JAISAKTHI EDUCATIONAL TRUSTBANGALORE TRUNK ROAD

VARADARAJAPURAM, NASARATHPETTAI,POONAMALLEE, CHENNAI - 602 102

DEPARTMENT OF MANAGEMENT STUDIES

CERTIFICATE

This is to certify that this project report titled --- A Study on Service Quality of Minda Nexgen ltd in

Government project ---- is the bonafide work of—Mr Prasanna. S ---who carried out the research under

my supervision. Certified further, that to the best of my knowledge the work reported herein does not

form part of any other project report or dissertation on the basis of which a degree or award was

conferred on earlier occasion on this or any other candidate.

Internal Guide Head of the Department

ACKNOWLEDGEMENT

I would like to express my sincere gratitude to Our Chairman Dr. JEPPIAAR M.A., B.L., Ph.D., for

providing excellent environment and infrastructure and for his valuable support throughout the course

of study.

I express my deep sense of gratitude and thanks to Our Secretary and Correspondent

Dr.P.CHINNADURAI, M.A., Ph.D., and I express my sincere thanks to Our Directors Mrs. C. VIJAYA

RAJESWARI, Mr. C.SAKTHIKUMAR, M.E., M.Phil., and Mrs. SARANYASREE SAKTHIKUMAR, B.E. I also

express my gratitude to my Principal Dr. K.MANI M.E., Ph.D. For providing all the required facilities for

the successful completion of this project work.

I take this opportunity to express my gratitude to the Dean & Head of the Department of

Management studies, Dr. V.MAHALAKSHMI M.L., M.B.A., Ph.D., for providing me an opportunity and

Dr. D.CHITRA M.B.A., M.Phil., Ph.D., who has given me guidance to do this project work.

This project would not have been successful without the help of Name of senior personnel of company.

Last but not least I would like to thank all the employees of Company Name who have directly or

indirectly helped me with their moral support for the completion of my project.

PRASANNA. S

TABLE OF CONTENTS

S.NO CONTENTS Page No.

Abstract i

List of tables ii

List of charts iii

List of abbreviations iv

1 Introduction 1

2 Industry Profile 11

3 Company Profile / Product Profile 14

4 Review of Literature 32

5 Research Methodology 34

6 Results and Discussions 38

7 Summary of Findings and Suggestions 41

8 Conclusion 42

Appendix 43

BIBLIOGRAPHY 44

ABSTRACT

The project entitled on “A Study on Service Quality of Minda Nexgen Ltd on Government projects”, with

a view to know about the quality, service, price and strategies of Minda Nexgen Ltd. The project

proposes about Service Quality of various Government project with that of MInda Nexgen. The study

suggests about the brand image, price, quality, availability, services and extra benefits provided by

Minda Group to that of others.

The study was conducted depending on the scope of research tools and assessment which was

linked to the policy and procedure followed in Government project by Minda. The type of research is

descriptive research. The sample size is 50. The sample technique used is simple random sampling.

Primary data was collected through questionnaires. Secondary data was collected from company

records, books, and the Internet. The study was carried out for a period of one month. The statistical

tool used in this project is percentage analysis.

Based on the findings the suggestion was given as that many of the beneficiary are expecting the

company to improve the service quality of Minda and the company should reduce the defectives to gain

more Government Projects.

LIST OF TABLES

S. No TITLEPage No

1. TABLE SHOWING THE OF RESPONDENTS 38

2. TABLE SHOWING THE REPAIR AND REPLACED 39

3. TABLE SHOWING THE DAY REQUIRED TO RESPONSE 40

LIST OF CHARTS

S.No TITLEPage

No1 CHART SHOWING THE BENEFICIARIES OF RESPONDENTS 38

2 CHART SHOWING THE REPAIR AND REPLACED 39

3 CHART SHOWING THE RESPONSE PERIOD OF THE SERVICE 40

LIST OF ABBREVATIONS

σ = SIGMAβ = BETASp= Sharpe IndexTp= Treynor IndexRm= Market ReturnsRp = Portfolio ReturnsRi= Index Returns