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<Insert Picture Here> Partner Advisory Council Americas Partner Advisory Council, San Francisco Unified Inventory Management (UIM) Mark Bunn, Software Development Senior Director 10 October 2009

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Page 1: Partner Advisory Council, San Francisco Unified Inventory ...opnpublic/... · Partner Advisory Council ... TMF eTOM Business Process Framework ... eTOM-aligned business process models

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Partner Advisory Council

Americas

Partner Advisory Council, San Francisco

Unified Inventory Management (UIM)

Mark Bunn, Software Development Senior Director10 October 2009

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The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 2

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Agenda

�Context

• Overview & Standards

• Architecture & Features

• Customers

• Q&A

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 3

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Inventory Market by the Numbers• The overall inventory market grew from $425M in 2006 to $534M in 2007 with CAGR 14%.• Greatest Inventory Growth Areas

• ROW followed by EMEA

• Mobile followed by Broadband

• Inventory is the FASTEST growing market!• 2007 Billing Market: $3.1B with CAGR 8%

• 2007 Activation Market: $403M with CAGR 13%

• 2007 Ordering Market: $551M with CAGR 10%

2007 OSS Observer - Inventory Forecast by Geography 2007 OSS Observer - Inventory Forecast by Service

2007 OSS Observer - Overall Inventory Market Forecast

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 4

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“Inventory systems keep track of resources used to provision service. These resources may be

physical assets or they may be logical resources.

… modern systems not only track the inventory, but control the assignment of that inventory with

systems that understand how to consume, allocate and combine resources to support complex

connections and services.”

OSS Observer Inventory OutlookJanuary, 2008

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 5

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Unified View of InventoryFully relational model to manage back office processes

Network

Resources

Services

Customer

IP Address, Telephone Number, SIM cards, etc

Bay, shelf, card, cable, connection, bandwidth, etc

Product, Service, parameters, username, etc

Subscriber, Reseller, Customer, Employee etc

Manage Service Capability Delivery

Network Planning& Deployment

Manage Service Inventory

Manage Physical And Logical Resources

Manage Customer, Resource &

Service Relationship

Design and Assign

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 6

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Classic Inventory ManagementConventional wisdom

• Typically seen as either a Physical Inventory problem, or as an enabler for Service Fulfillment

• Most commercial products are designed around one of these perspectives, and are strongly linked to a specific set of domains and business processes

• Most popular Inventory systems are over 10 years old; easy enhancements already made

• Bypassing limitations means replacing an entrenched monolithic legacy system or adding another silo – both painful Network

Resources

Services

Customer

Network

Resources

Services

Customer

Network

Resources

Services

Customer

Network

Resources

Services

Customer

Physical Inventory Focus

Supporting Service Fulfillment

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 7

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Inventory in the Communications WorldUnified Perspective Required for Success

• Provisioning & activating a service for a subscriber requires a complete view of:• Resources & network

capabilities required for the service

• Availability of resources for subscriber location/device

• Capacity build planning requires a view of correspondence between physical and logical resources

• Effective service assurance enabled by knowing dependencies between services, logical resources and physical resources

Logical

Sites

Facility/Circuit

LogicalDevices

Connection

Physical

Physical Devices

Customer

Subscriber

& Service

Traditional inventory systems built only to manage the physical network; limited support for other perspectives causes provisioning issues, poor asset use and unhappy customers

Connection

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 8

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Common Inventory ChallengesBarriers to supporting tomorrow’s infocomm needs

• Inventory model limitations• System architecture doesn’t naturally adapt to meet new business needs

• For example, some legacy systems cannot represent IP addresses, telephone numbers, VLANs, IPTV, multimedia content, etc.

• Enforced linkages between layers, such as services-to-resources• NG services often require no specific transport to be modeled

• Dependency on vendors to make enhancements to vintage software• No low-risk way to extend software capability

• Existing systems locked into a specific set of domains with no elegant way to add support for new domains

• Absence of a comprehensive source for inventory data• Current inventory systems oriented toward only asset lifecycle management or support

only service fulfillment

• CRM, BRM, Order Management, Asset Management systems all maintain significant, uncoordinated inventory repositories

Quest for speed to market often leads to costly and unpleasant compromises

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 9

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Back to the Drawing BoardQuestion everything

Why should Billing, CRM and capacity planning all have their own inventories of

services and resources?

Why can’t the same pool of inventory data be

used in multiple contexts?

Isn’t there a generically applicable data model for telco and IT?

Isn’t there a standardized set of business process definitions?

SID?

eTOM?

MTOSI?

What about logical resources like

VLAN IDs, TNs and IMSIs?

Why should a telco that needs to manage just a few types of resource need to buy and deploy a huge Inventory system?

Can SOA be retrofitted onto a mature application?

Can contemporary software technologies lead to really long-lived applications?

Are out-of-box completeness and ability to

customize mutually

exclusive?

Can we have both

performance and

flexibility?

Why should you

need to model

TDM channels to

provision VoIP?

•What should Inventory be?

•What commercial and solution design options

should an Inventory product enable?

•How can the useful life of a software product

be maximized while minimizing TCO?

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 10

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Agenda

• Context

�Overview & Standards

• Architecture & Features

• Customers

• Q&A

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 11

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“A state-of-the-art platform enabling comprehensive views of inventory from multiple perspectives designed for traditional networks and IT convergence. Unmatched flexibility to model novel-to-conventional services and unique-to-standardized processes while leveraging legacy systems and data.”

Unified Inventory Management (UIM) Vision Statement

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Unified Inventory Management (UIM)Oracle’s Strategic Next-Generation Platform

• Combines flexibility and speed to market for mature service providers

• Extensible SID-based data model enables next generation services across and beyond the network

• Dynamically extensible to support business process variations

• Designed to enable pre-built support for multiple communications service domains

• Modern, standards-based IT architecture

• Java EE, XML, browser-based GUI, SOA compliant

• Modular structure allows UIM to be used for specific needs alongside legacy systems

UIM is a leading-edge, future-driven software product built on contemporary leading practices from the communications and software industries

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 13

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TMF SID ModelOpen foundation for universal inventory

• UIM is built around the flexible and extensible Shared Information/Data model

• Gives unprecedented ability to represent and inventory almost any kind of object or relationship found in information/communications domains

• Contributions from a large community validate broad applicability

• Common language simplifies integration between systems

Product

Market / SalesMarket Strategy & Plan

Market Segment

Marketing Campaign

Competitor

Contact/Lead/Prospect

Sales Statistic Sales Channel

Product

Product Specification Product Offering

Strategic Product Portfolio Plan Product Performance

Product Usage

CustomerCustomer

Customer Interaction

Customer Order

Customer Statistic

Customer Problem

Customer SLA

ServiceService

Service Specification

Service Applications

Service Configuration

Service Performance

Service Usage

Resource

Supplier / PartnerSupplier/Partner

S/P Plan

S/P Interaction

S/P Product

S/P Order

S/P SLA

Enterprise Common BusinessParty

Location

Business Interaction

PolicyAgreement

Applied Customer Billing Rate

Customer Bill

Customer Bill Collection

Customer Bill Inquiry

Service Strategy & Plan

Service Trouble Service Test

Resource

Resource

Specification

Resource Topology

Resource

Configuration

Resource Performance

Resource Usage

Resource Strategy & Plan

Resource Trouble Resource Test

S/P Problem

S/P Statistic

S/P Bill Inquiry

S/P Payment

S/P Performance S/P Bill

(Under Construction)

Revenue AssuranceUsageRoot

Base Types

Project

Time

Oracle is an active member of the TeleManagement Forum, and has been a key contributor to the development of the SID model

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 14

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Oracle’s Information ModelAlignment Between Oracle CIM and TMF SID

Resources

Inventory Catalog

Common Services

Service

Product

Logical

Common Business

EntitiesPhysical

Unified Inventory Management

Service Service Configuration

Product

Physical Device

Hardware

Logical Device

Network

Network Address

Place

Party

Business Interaction

Inventory Group

Specifications

Role

Characteristics

Rules

Topology

Life Cycle

Pipe / Connectivity

Capacity

Search Entity

Involvement

Product Configuration

Oracle’s Communications Information Model is based directly on the SID. This is the native object model for our Inventory repository.

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 15

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Infrastructure Lifecycle

Management

Product Lifecycle

Mgmt

Operations Support & Readiness

Serv

ice D

evelo

pm

ent

& M

anagem

ent

Resourc

e D

evelo

pm

ent

& M

anagem

ent

Resourc

e M

anagem

ent

& O

pera

tions

Serv

ice M

anagem

ent &

O

pera

tions

AssuranceFulfillment

Inventory in Multiple RolesTMF eTOM Business Process Framework

Resource Provisioning

Service Configuration & Activation

Resource Provisioning

Resource Mgmt & OperationsSupport & Readiness

Resource Development

Resource & Operations Capability Delivery

Service Configuration & ActivationService Mgmt & OperationsSupport & Readiness

Service Development & Retirement

Service & Operations Capability Delivery

Service & Resource Management

Inventory Repository

Enterprise Resource Planning

Order & Service Management

Business Intelligence

Customer-to-Service-to-Resource View

Logical & Physical Resource Mgt

Network Discovery

Network Design & Assignment

Barcode Scanning

Network Capacity Planning & Mgt

Network Reconciliation

Network Optimization

Enterprise Asset Mgt

Acquire-to-RetireInventory to track/maintain and account for

services and resources

Service Fulfillment

Inventory Repository

Customer Relationship Management Order & Service

Management

Service Activation

Service & Resource Specification Management

Customer-to-Service-to-Resource View

Logical Resource Management

Subscriber& Service Configuration

Service Lifecycle Management

Billing Relationship Management

Lead-to-CashInventory to support turn-up & update of

services

Service Assurance

Inventory Repository

Customer Relationship Management

Trouble Ticketing

Business Intelligence

Customer-to-Service-to-Resource View

Logical Resource Management

Subscriber& Service Configuration

Service Lifecycle Management

Performance & Fault Mgt

Enterprise Asset Mgt

SLA Management

Detect-to-ResolveInventory to support resolution of network

and service outages

All Oracle Communications applications are designed around a common set of eTOM-aligned business process models. Inventory has well-defined roles in integrated solutions for these process areas.

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 16

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UIM - Modular ViewBroad Scope Inventory Solution

MPLS

L3 VPN

SONET/

SDH

DSL

PDH

Core Platform

Architectural framework and

common services

UIM Plug-In for Design Studio

Java APIs

Netw

ork

Desig

n

and M

odeling

Tele

phone N

um

ber

Managem

ent

Logic

al D

evic

e

Account M

anagem

ent

Univ

ers

al R

esourc

e

Managem

ent

Devic

e

Managem

ent

Connectivity

Managem

ent

Geogra

phic

Addre

ss

Managem

ent

Functional Managers

Manage resource life cycles and

relationships between resources, services

and customers

Technology Packs

Enable concepts, terminology & process

variants specific to customer-oriented

services, or network-oriented technologies

Metro

EthernetVoIP IPTVFTTx

WiMax

Included with purchase of any Functional Manager

Available à la carte

Available à la carte, with certain dependencies

TMF SID-basedObject Repository Web Services

SDK

Service Configuration Management

Phone Mobile

CDMA/

3GPP2

GSM/

3GPP

Internet Video &Media

Data Networking

L2 VPN

Managed Solutions

HFC

Applications Collaboration

POTS

TDM

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 17

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UIM Product StructureLicense and use just what you need

Core Platform

Architectural framework and

common services

Oracle Communications

Design Studio

Java APIs

Functional Managers

Manage resource life cycles and

relationships between resources, services

and customers

Technology Pack

Provides business entities and behaviors commonly required by providers of consumer Phone service using

VoIP technology.

VoIP

TMF SID-basedObject Repository Web Services

SDK

Phone Example: UIM for a VoIP provider focused on Service Provisioning, with no need to

manage IP transport

Tele

phone N

um

ber

Managem

ent

Logic

al D

evic

e

Account M

anagem

ent

Univ

ers

al R

esourc

e

Managem

ent

Devic

e

Managem

ent

Geogra

phic

Addre

ss

Managem

ent

Service Configuration Management

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 18

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Adapting UIMFrom Out-of-Box to Fit-for-Purpose

ExamplesMechanisms (Product/Custom)Tailor to specific …

• Video and Media

• Internet

Select appropriate Technology

Packs from Oracle library,

build custom technology

packs, build services with

Design Studio

Market

Products and

Services

Service Fulfilment (interface with Oracle OSM), federate with external inventory

Select Oracle Communications

Suite interfaces,

develop interfaces to other

OSS

End-to-End

Business

Process

European terminology, units, references. German language, service provider-specific labels

Configure implementation,

customize Technology Packs

and reports

Local

Preferences

• IPTV

• Metro Ethernet

• DSL

Select appropriate Technology

Packs from Oracle library,

build custom technology packs

Networks and

Resources

• Telephone Number Management

• Geographic Address Management

• Path Analysis

Select required Functional

Managers,

build custom extensions to

Functional Managers

Inventory

Functions and

Processes

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 19

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Agenda

• Context

• Overview & Standards

�Architecture & Features

• Customers

• Q&A

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 20

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EnterpriseSecurity

DBMS

Design Studiofor UIM

Pages of other browser-based Apps

Web Services

Lifecycle

Persistence and Core Model

Capacity

specifications, rules, and extensions loaded from Technology Packs

Behavioral E

xtensibility

OSM

http

Web GUI

https http JMS

Web Browser

SecurityTopology

CustomizationDesign & Deploy

Java EE Application Server

Stru

ctural E

xtensibility

UIM pages

UIM System ArchitectureStructural view

Technology

Packs

UIM

Serv

er

Other apps

Java APIs

Java

InventorySchema

Web Page Integration

Orchestration / Automation

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 21

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Browser InterfaceThin client to simplify application delivery

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 22

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Design Studio for UIMArtifacts Built in Design Studio Give UIM Its “Face”

To model these inventory components in

UIM …

This powerful GUI environment is used to create configuration packages, by

• Oracle

• Systems Integrators

• Service Provider’s expert users

… we first use Design Studio to create the specifications that

define these types of object …

… which are a realization of the

object model of the DSL service

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 23

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Visualization and NavigationGraphics to enhance user experience

• Map View of Networks

• Nodes as overlays on a multi-layered map, showing scope, coverage, proximity

• Large Network Views

• Improved zoom, drill-down and navigation for complex and layered networks

• Service Topology

• View of nodes and connectivity involved in supporting a service, with drill-down and expanded information

Provides richer information, including a geospatial and geopolitical perspective

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 24

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SearchingConfigurable searches across unified inventory

• Additional search criteria available

• Identify equipment by Device, Place, ID, Role etc.

• Logical devices searchable by custom characteristics

• Examples of efficient use of object properties:

• No need to go through all Cisco IP Phones to find those with Voice Activity Detection Support andSIP v2 VoIP Protocol

• No need to open each 1630 DSX card to find those located in the Plano Main Central Office

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 25

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UIM and Data Federation Framework and Samples

• Federation enables UIM to leverage legacy system data in user interface without a major data migration

• Framework allows transparent visibility with appropriate control over resources

• PoC 1

• UIM as Service Inventory

• Policy Services as Resource Inventory (IP Addresses)

• PoC 2

• MSS as Service Inventory

• UIM as Resource Inventory (VLAN IDs)

MPLS CoreTransport

Ethernet

Access

Network

ATM/Frame Relay

Access

Network

Site A Site B

IP

Ethernet

SDH

ATM/FR

SONET

MPLS VPN Service

MPLS

TDM TDM

DWDM

Two proofs-of-concept show UIM collaborating with other Inventory systems in two different roles. Framework provides the foundation for federation of other entities and with other systems.

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 26

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ReportingBased on Oracle Business Intelligence

Customizable out of box reports built with Oracle Business Intelligence

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 27

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OOB Service Fulfillment Web ServicesSimplify Integration to Order Management Systems

BRM

ERP

Activatio

nUIM

OSM

AIA

(FMW)

CRM

• While integrators can continue to build their own Web Services, UIM 7.1 includes a standard set that provides a higher level interface

Designed around a standard Lead to Cash value chain process,

targeting integration with Oracle Order & Service Management (OSM)

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 28

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Domain Support in UIMTechnology Packs

• A Design Studio cartridge may contain • Structure: Specifications naming

and defining object properties

• Behavior: Java Code and Rules appropriate for the objects

• A domain Technology Pack is simply a collection of Studio cartridges implementing an inventory object model for the domain

• Product Technology Packs• Oracle is building a library of best-

practices packs for sale

• Each to include a wide array of objects commonly found in the domain, with leading-practice behavioral logic

• Leverage our domain expertise

• Save time in building fit-for-purpose

• Maintained and enhanced by Oracle

Service Providers and Integrators may build their own custom cartridges ahead of Oracle’s library. We will provide samples and guidance on this.

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 29

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Agenda

• UIM Context

• UIM Overview & Standards

• UIM Architecture & Features

�Customers

• Q&A

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 30

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Investing for the FutureService providers already find diverse values in UIM

*Subscriber & Service Management (S&SM) was the original name of Oracle’s next-generation Inventory Management product.

• Leading-edge OSS solution architecture for a new provider of multiplayservices over WiMax, IMS, MPLS network

• Service catalog and product-service mapping for DSL and IPTV

• Service fulfillment for a startup mulitplay-over-broadband provider

Live on UIM:

• Flexible support for mobile and fixed phone service fulfillment on a large scale

• Core component of state-of-the-art platform to support IP-based, non-traditional, and IT-based services.

• TN management for VoIP over cable

• Service fulfillment for a Middle Eastern telco’s move to NGN

• Management of telephone numbers and other identifiers for CDMA mobile voice and data services

• Flexible support for IP-based, non-traditional, and IT services

• Strategic platform for GSM mobile service fulfillment

• Multi-play provider offering cable TV, digital television, broadband, telephony and HDTV

• A single repository view for network resources, services and customers to streamline the OSS environment, and initiate the process for the retirement and decommissioning of legacy systems

Usage Scenarios and Value Propositions

Live on S&SM:

Deploying UIM/S&SM*:

Customers

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 31

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For More Information:UIM Statement of Direction

For more information on the release plans for UIM, please refer to the UIM Statement of Direction.

• The UIM Statement of Direction provides an overview of the upcoming product direction.

• This document can be downloaded from “My Oracle Support”(metalink.oracle.com)

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 32

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Key Takeaways from this Session

UIM is Oracle’s strategic inventory application

New release, UIM 7.1, delivers key capabilities consistent with the Oracle vision for inventory

Highly modular and flexible inventory approach for delivering predominantly next gen services

Provides business insight into customer-centric inventory information

Strong market momentum since initial launch

1

2

3

4

5

© 2009 Oracle Corporation – Proprietary and Confidential Oracle Communications – Partner Advisory Council October 9 -10, 2009 - San Francisco 33

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The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions.The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

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© 2008 Oracle Corporation – Proprietary and Confidential 36

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Functional ManagersService Configuration Management

• This provides the basic ability to define and manage services and their relationships to priceableproducts on one hand, and to supporting resources on the other

• Required if UIM is used to allocate and assign resources to services

• Licensed separately for• Mobile: including GSM/UMTS,

CDMA, PHS, mobile WiMax

• Wireline: all fixed-location or nomadic (wired or fixed wireless) for residential or business markets

Service

Product

Product

Configuration

Service

Service

Configuration

Resource

What the enterprise markets and sells to customers

Describes details about how a product is realized (“Customer

Facing Service” in the SID)

Something provided in support of a product

Describes the details about how a service is realized in the business

Part of an enterprises infrastructure utilized by a service or procured by the market in the form of a product

“Mobile Movie Theater”

“Video Streaming Connection”

Wireless Network, PSID, Telephone Number, Phone, IMS Account

Service Administrator

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Functional Managers Device Management

Physical Resource

Inside Plant Engineer

Network Element Engineer

Network Activation Technician

Switches, routers, servers, shelves, chassis, cable modems, set top boxes, PCs, access points and other such objects may all be modeled and tracked

as Physical Devices, Hardware (Equipment), and/or Logical Devices.

• This module allows such items to be modeled as complex objects and enables functions and concepts

• Device Management functionality includes:·• Representing devices in textual, tree

and graphical view, including the use of custom graphic images

• Browsing and searching for devices and related and associated objects

• Drag and drop moving of objects

• Tracking characteristics and detail about devices

• Management and consumption of devices, interfaces, ports, connecters and capacity

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Functional ManagersConnectivity Management

• Allows the management of logical and physical links such as circuits, trails, facilities, channels, cross-connects, copper pairs, optical fibers, coax and radio links.• Modeling various types of

connections

• Tracking custom characteristics and detail about connections

• Application of connection rules

• Support for assignable capacity

• Includes Path Analysis

Physical Resource

Outside Plant Twisted Pair example Outside Plant PlannerEquipment

Engineer

Service Connection Designer

Logical Connection

Logical Connection

1.54Mb

54Mb

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Functional ManagersGeographic Address Management

• Models specific places relating to locations and sites, which may be identified by street address, lot/block addresses, map coordinates or other nomenclature.

• This module also allows the definition of hierarchies of places, typically used in topologically-driven functions such as path analysis

• It is required to enable representation of the location of resources on a geographic map, as well as to manage address ranges and zones for serviceability and geographical number assignment

340 High RoadChigley, UK123 Main Street

Anyville, TX 76010

Place

Geographic

Place

Local

Place

Geographic

Site

Geographic

Location

Geographic

Address

Geographic

Address

Range

Physical Resource

Location Administrator

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Functional Managers Logical Device Account Management

• Define and manage account types for connectionless services such as email, IMS, voicemail, VoIP, audio conferencing etc.

• These can be managed against Logical Devices such as servers

• Use this module to

• Define characteristics of various types of account

• Monitor and manage the unit capacity of the device, e.g. mail server

• Associate accounts to services

89-092-6544-96002

[email protected]

Logical Resource

Logical

Device

Account

Inventory

Group

Consumption:

Assign

Consumption:

Condition

Consumption:

Reservation

Business

InteractionParty

Custom

Involvement

Role

Involved InImpactsIncludes

Assigned By

Conditioned By

Reserved By

Involves

Specializes

Place

Locates Specializes

Logical

Device

Hosted By

“Entity” Involves

Assigned ByAssigned By

Network Element Engineer

Network Activation Technician

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Functional Managers Telephone Number Management

• Telephone Numbers can be defined, created, grouped and managed and rules can be created to apply number classification, such as for lucky or vanity numbers

• Use this module to

• Define number ranges and their relationship to geographic areas, devices, customer segments, sales channels etc.

• Define number masks and patterns

• Assign numbers to services

• Transition numbers through life cycles, including porting, aging

+1 (601) 555-7800+1 (601) 555-8012+1 (800) 555 0012+1 (888) 555-2244+1 (450) 555-9099+1 (401) 555-8900

Logical Resource

Telephone

Number

Inventory

Group

Consumption:

Assign

Consumption:

Condition

Consumption:

Reservation

Business

InteractionParty

Custom

Involvement

Role

Involved InImpactsIncludes

Assigned By

Conditioned By

Reserved By

Involves

Specializes

Place

Locates Specializes

“Entity” Involves

Assigned ByAssigned By

Number Inventory Administrator

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Functional Managers Universal Resource Management

• Enables the generic management of resources such as customer premise equipment, handsets, set top boxes and other objects that need to be tracked but not with the richness of structure or function provided by Device Management or Connectivity Management.

• Required if anything is better modeled as a Custom Object rather than one of the other entities.

• Use this module to define arbitrary objects, with custom characteristics and relationships• Allows modeling of network

addresses not natively supported in UIM, such as Route Targets and Route Distinguishers

Custom

Object

Contains

Configuration

Item

Configuration

Consumption:

Assign

Consumption:

Condition

Consumption:

Reservation

Consumption:

Assign

Configured By

Assigned By

Conditioned By

Reserved By

Assigns

InvolvesInvolves

AssignsAssigns

AssignsAssigns

Assigned ByAssigned By

Resource

Resource Designer

192.168.122.15:1564:3

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Functional Managers Network Design and Modeling

• This module allows networks of various degrees of complexity to be represented and manipulated graphically, using configurable icons to represent nodes, edges and networks on a canvas

• Nodes and edges can also be displayed geographically on a map

• Service topology view illustrates nodes and connectivity involved in supporting a service, with drill-down and expanded information

Logical Resource

Network System Designer

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IP PhoneIP Phone Home withInternet accessHome with

Internet access

SoftswitchSoftswitch

Voicemail ServerVoicemail Server

Core IP NetworkCore IP Network

ATAATAHome with

Internet accessHome with

Internet access

POTS Phone

Technology PackConsumer VoIP

• Consumer VoIP Service• Subscriber association• Telephone Number

Management• Phone Feature Assignment• User credentials

• VoIP Terminal Modeling• VoIP variant: SIP, H.323• CPE details

• Serial, MAC, IP address, etc.

• Associations to:• Gatekeeper, Proxy,

Session Border Controller

• DHCP, TFTP servers

• Business Logic• Allocation of Telephone

number

Domain Consumer VoIP

Business Logic Deep

Business Model Broad

Vendor/Device Independent

Business Process

L2C: Service Fulfillment

Product

Technology Pack Facts

Specifications 85

Characteristics 67

Rules 19

Implemented Ext. Pts. 6

Cartridges 18

Custom Web Services 5

Provides business entities and behaviors commonly required by providers of consumer Phone service using VoIP technology.

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Technology PackMetro Ethernet

• Metro-E Services• Ethernet Private Line Services: EP-Line, EP-LAN, EP-Tree

• Ethernet Virtual Private Line Services – EVP-Line, EVP-LAN, EVP-Tree

• VLAN Management• VLAN assignment and usage management within a domain

• Ethernet Sites

• UNI-N parameter modeling

• VLAN assignment and EVC mapping

• Logical modeling for CPE device, interfaces

• Business Logic• Model integrity Validation and characteristic validation

CECE

UNIUNI

CECE

UNIUNI

Domain Metro Ethernet

Business Logic Deep

Business Model Broad

Vendor/Device Independent

Business Process

L2C: Service Fulfillment

Product

Technology Pack Facts

Specifications 22+

Characteristics 29

Rules 13+

Implemented Ext. Pts. 4

Cartridges 3

Custom Web Services 0

Provides business entities and behaviors commonly required by providers of data networking services using Metro Ethernet technology as standardized by the Metro Ethernet Forum. (MEF4 MEF6.1, MEF10.1)

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IP/MPLSIP/MPLS

Technology PackMPLS L3 VPN

Comprehensive model for RFC4364 MPLS L3 VPNs• Specific type of a Data Networking Service• Network Based VPN

• IP VPN Service• H&S/Mesh/Hybrid Topologies• Extranets• Managed resources: Router Target and VPN-ID

• IP VPN Termination• Modeling of Dual homed Sites• Logical modeling for CPE device, interfaces

• PE and VRF modeling• Logical modeling for PE device, VRFs, interfaces • Managed resources: Route Distinguisher, IP

addresses• Extensive Routing attributes for:

• eBGP, OSPF, RIP, EIGRP• Static Routing

• VRF attributes• VRF-lite, Interface-less VRFs

• Business Logic• Allocation of RDs, RTs, VPN-IDs

Provides business entities and behaviors commonly required by providers of data networking services service using MPLS

Layer 3 Virtual Private Networks

Customer

NetworkMiami

Customer

NetworkMiami

Customer

Network

LA

Customer

Network

LA

CECE

MPLS Core NetworkMPLS Core Network

PE

PE

P

PE

PE

PE

PE

P

P

MPLS Core NetworkMPLS Core Network

PE

PE

P

PE

PE

PE

PE

P

P

Customer

NetworkNew York

Customer

Network

New York

CE

Domain MPLS L3 VPN

Business Logic Deep

Business Model Broad

Vendor/Device Independent

Business Process

L2C: Service Fulfillment

Product

Technology Pack Facts

Specifications 37

Characteristics 212

Rules 27

Implemented Ext. Pts. 10

Cartridges 10

Custom Web Services 0

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• L2 VPN Services• Virtual Leased Line (aka Pseudo WIre Emulations (PWE))

• Ethernet VLAN, Port-based, Q-in-Q • Virtual Private LAN Services (VPLS)

• H&S/Mesh Topologies• Technology Variants: Lassare (LDP-Based) &Kompella (BGP-based)• Managed resources: Router Target and VPN-ID

• VPN Site• Modeling of Dual homed Sites• Logical modeling for CPE device, interfaces

• PE and VSI modeling• Logical modeling for PE device, VSIs, interfaces • Managed resources: Route Distinguisher,• VSI attributes

• Business Logic• Allocation of RDs, RTs,

Domain L2 VPN

Business Logic Deep

Business Model Broad

Vendor/Device Independent

Model Perspectives

Service Fulfillment

Product

Technology Pack Facts

Specifications 69

Characteristics 50

Rules 37

Implemented Ext. Pts. 36

Cartridges 15

Custom Web Services 0

Provides business entities and behaviors commonly required by providers of data networking services service using L2 VPNs

IP/MPLSIP/MPLS

Technology Pack Layer 2 VPN

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Partner EnablementOPN: Systems Integrator self-service

• Subset of sales tools from MyOracle made available to SI partners

http://www.oracle.com/partners/home/pf/global/communication/auth/service-fulfillment-suite.html

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Customer EnablementMetaLink: Customer self-service

• Sample and proof-of-concept artifacts

• Reporting

• Federation

• Object model documentation

* ‘MetaLink’ will soon be

decommissioned and replaced

by ‘My Oracle Support’

http://metalink.oracle.com

These items are posted as Patches to restrict access to

licensed users of UIM only

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Customer EnablementMetaLink: Customer self-service

• Several recent HOWTO Knowledge articles and documents posted

• Statement of Direction

• Leading practices based on experiences with UIM 7.0.1 deployments

http://metalink.oracle.com

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* ‘MetaLink’ will soon be

decommissioned and replaced

by ‘My Oracle Support’