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TRANSCRIPT
Partner Guide
US Customer Immersion Experience
copy 2
015 M
icro
soft
In
c A
ll r
igh
ts r
ese
rved
Th
is m
ate
rial is
pro
vid
ed
as-
is a
nd
fo
r in
form
ati
on
al p
urp
ose
s o
nly
M
icro
soft
make
s
no
warr
an
ties
exp
ress
or
imp
lied
an
d h
ere
by d
iscl
aim
s an
y a
nd
all s
uch
warr
an
ties
to t
he m
axi
mu
m e
xten
t availab
le b
y law
2
6
7
8
10
14
18
20
22
24
26
30
33
34
37
CIE Overview
What is CIE
The Methodology
Why Join the US CIE Program
Business Impact
Additional Benefits
Investment
CIE Under the Hood
Products and Solutions
CIE Locations
The Standard CIE Kit
CIE Modules
Specialized Versions of CIE
CIE Facilitator Training
Step 1 Partner Nomination
Step 2 Facilitator Training
Step 3 Maintain Qualification
Mini CIE amp PACE Training
3
Contents
4
We will sell our full
portfolio of products as
One Microsoft by sharing
1st Person experiences
that put Microsoft in a
Category of One and we
will win the hearts and
minds of decision makers
across America
- Judson Althoff President
Microsoft North America
Customer Immersion Experience
overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for
customers to get hands-on experience with the Microsoft Business Productivity
Platform Not a demo itrsquos a true-to-life user experience that puts customers in the
driverrsquos seat CIE immerses customers in the technology encourages discussion and
helps customers discover the right set of products and solutions for their business
Using CIE customers experience whatrsquos possible now
5
What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves
on the value that a consolidated Microsoft platform could deliver for their business Using a PC
phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios
in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business
practices processes and pain points while exploring the technology they find interesting Breaking
down communication barriers and helping to drive internal customer consensus a CIE session
creates a truly unique dynamic that builds trust and unlocks new business opportunities for the
customer Microsoft and its partners
Participating in a CIE session is the best way for customers to learn about productivity tools and
technologies without any sales pressure long demos or redundant presentations CIE sessions are
designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with
you Business and technology decision makers discuss relevant business scenarios that address
common business problems
6
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
copy 2
015 M
icro
soft
In
c A
ll r
igh
ts r
ese
rved
Th
is m
ate
rial is
pro
vid
ed
as-
is a
nd
fo
r in
form
ati
on
al p
urp
ose
s o
nly
M
icro
soft
make
s
no
warr
an
ties
exp
ress
or
imp
lied
an
d h
ere
by d
iscl
aim
s an
y a
nd
all s
uch
warr
an
ties
to t
he m
axi
mu
m e
xten
t availab
le b
y law
2
6
7
8
10
14
18
20
22
24
26
30
33
34
37
CIE Overview
What is CIE
The Methodology
Why Join the US CIE Program
Business Impact
Additional Benefits
Investment
CIE Under the Hood
Products and Solutions
CIE Locations
The Standard CIE Kit
CIE Modules
Specialized Versions of CIE
CIE Facilitator Training
Step 1 Partner Nomination
Step 2 Facilitator Training
Step 3 Maintain Qualification
Mini CIE amp PACE Training
3
Contents
4
We will sell our full
portfolio of products as
One Microsoft by sharing
1st Person experiences
that put Microsoft in a
Category of One and we
will win the hearts and
minds of decision makers
across America
- Judson Althoff President
Microsoft North America
Customer Immersion Experience
overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for
customers to get hands-on experience with the Microsoft Business Productivity
Platform Not a demo itrsquos a true-to-life user experience that puts customers in the
driverrsquos seat CIE immerses customers in the technology encourages discussion and
helps customers discover the right set of products and solutions for their business
Using CIE customers experience whatrsquos possible now
5
What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves
on the value that a consolidated Microsoft platform could deliver for their business Using a PC
phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios
in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business
practices processes and pain points while exploring the technology they find interesting Breaking
down communication barriers and helping to drive internal customer consensus a CIE session
creates a truly unique dynamic that builds trust and unlocks new business opportunities for the
customer Microsoft and its partners
Participating in a CIE session is the best way for customers to learn about productivity tools and
technologies without any sales pressure long demos or redundant presentations CIE sessions are
designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with
you Business and technology decision makers discuss relevant business scenarios that address
common business problems
6
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
6
7
8
10
14
18
20
22
24
26
30
33
34
37
CIE Overview
What is CIE
The Methodology
Why Join the US CIE Program
Business Impact
Additional Benefits
Investment
CIE Under the Hood
Products and Solutions
CIE Locations
The Standard CIE Kit
CIE Modules
Specialized Versions of CIE
CIE Facilitator Training
Step 1 Partner Nomination
Step 2 Facilitator Training
Step 3 Maintain Qualification
Mini CIE amp PACE Training
3
Contents
4
We will sell our full
portfolio of products as
One Microsoft by sharing
1st Person experiences
that put Microsoft in a
Category of One and we
will win the hearts and
minds of decision makers
across America
- Judson Althoff President
Microsoft North America
Customer Immersion Experience
overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for
customers to get hands-on experience with the Microsoft Business Productivity
Platform Not a demo itrsquos a true-to-life user experience that puts customers in the
driverrsquos seat CIE immerses customers in the technology encourages discussion and
helps customers discover the right set of products and solutions for their business
Using CIE customers experience whatrsquos possible now
5
What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves
on the value that a consolidated Microsoft platform could deliver for their business Using a PC
phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios
in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business
practices processes and pain points while exploring the technology they find interesting Breaking
down communication barriers and helping to drive internal customer consensus a CIE session
creates a truly unique dynamic that builds trust and unlocks new business opportunities for the
customer Microsoft and its partners
Participating in a CIE session is the best way for customers to learn about productivity tools and
technologies without any sales pressure long demos or redundant presentations CIE sessions are
designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with
you Business and technology decision makers discuss relevant business scenarios that address
common business problems
6
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
4
We will sell our full
portfolio of products as
One Microsoft by sharing
1st Person experiences
that put Microsoft in a
Category of One and we
will win the hearts and
minds of decision makers
across America
- Judson Althoff President
Microsoft North America
Customer Immersion Experience
overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for
customers to get hands-on experience with the Microsoft Business Productivity
Platform Not a demo itrsquos a true-to-life user experience that puts customers in the
driverrsquos seat CIE immerses customers in the technology encourages discussion and
helps customers discover the right set of products and solutions for their business
Using CIE customers experience whatrsquos possible now
5
What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves
on the value that a consolidated Microsoft platform could deliver for their business Using a PC
phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios
in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business
practices processes and pain points while exploring the technology they find interesting Breaking
down communication barriers and helping to drive internal customer consensus a CIE session
creates a truly unique dynamic that builds trust and unlocks new business opportunities for the
customer Microsoft and its partners
Participating in a CIE session is the best way for customers to learn about productivity tools and
technologies without any sales pressure long demos or redundant presentations CIE sessions are
designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with
you Business and technology decision makers discuss relevant business scenarios that address
common business problems
6
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Customer Immersion Experience
overviewThe Microsoftreg Customer Immersion Experience (CIE) provides a dedicated place for
customers to get hands-on experience with the Microsoft Business Productivity
Platform Not a demo itrsquos a true-to-life user experience that puts customers in the
driverrsquos seat CIE immerses customers in the technology encourages discussion and
helps customers discover the right set of products and solutions for their business
Using CIE customers experience whatrsquos possible now
5
What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves
on the value that a consolidated Microsoft platform could deliver for their business Using a PC
phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios
in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business
practices processes and pain points while exploring the technology they find interesting Breaking
down communication barriers and helping to drive internal customer consensus a CIE session
creates a truly unique dynamic that builds trust and unlocks new business opportunities for the
customer Microsoft and its partners
Participating in a CIE session is the best way for customers to learn about productivity tools and
technologies without any sales pressure long demos or redundant presentations CIE sessions are
designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with
you Business and technology decision makers discuss relevant business scenarios that address
common business problems
6
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
What is CIEThe Customer Immersion Experience (CIE) is a powerful tool that allows customers to sell themselves
on the value that a consolidated Microsoft platform could deliver for their business Using a PC
phone and often a tablet device customers who attend CIE sessions simulate true-to-life scenarios
in a Microsoft-powered business Guided by a trained facilitator attendees discuss their business
practices processes and pain points while exploring the technology they find interesting Breaking
down communication barriers and helping to drive internal customer consensus a CIE session
creates a truly unique dynamic that builds trust and unlocks new business opportunities for the
customer Microsoft and its partners
Participating in a CIE session is the best way for customers to learn about productivity tools and
technologies without any sales pressure long demos or redundant presentations CIE sessions are
designed to be interactive experiential and fun they foster active learning ndash the kind that sticks with
you Business and technology decision makers discuss relevant business scenarios that address
common business problems
6
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
The methodologyCIE sessions focus on how Microsoft solutions can help customers solve real-world business
problems A CIE session takes customers through a ldquoday in the liferdquo using the integrated productivity
platform from Microsoft The standard productivity CIE session relates various solution scenarios to
business problems and needs that are common to most organizations helping customers experience
whatrsquos possible with solutions from Microsoft in the areas of personal productivity unified
communications business intelligence and collaboration
Industry-specific scenarios centered around government healthcare and education follow personas
in their respective field through a typical work day
CIE facilitators are trained in the art of the Socratic approach when delivering sessions masterfully
guiding customers to discover for themselves the power of Microsoft technology and how it can
impact their businesses
Exploring products and product features is secondary the discussion is not around any one product
but around a solution comprising multiple integrated Microsoft products
7
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
The business impactMicrosoft partners in the United States who obtain CIE-Qualified status are positioned to reap the
benefits of greater revenue opportunities and shorter sales cycles CIE has become the 1 sales and
marketing program in the US and partners have an opportunity to access its powerful resources when
they become qualified
Increase Renewal RatesCIE improves enterprise agreement revenue renewal rates by more than
20
Uncover New Opportunities95 of CIE sessions lead to new partner revenue opportunities Average
services revenue generated for partner through the CIE is about 10 of the
size of the closed Microsoft deal
20IMPROVEMENT
95LEAD TO
OPPOTRUNITIES
8
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
9
Grow O365 RevenueCIE has shown to increase the number of O365 seats sold per account by
50 - thatrsquos 15 times the amount of revenue
Triple Skype for Business RevenueCIE sessions generate an average 180 increase in Skype for Business seats sold
per account nearly tripling the original number of seats sold
50O365 INCREASE
180SFB INCREASE
Wow the CustomerCIE provides a fun engaging experience for clients The average customer
satisfaction score is 85 out of 9
What partners are saying
859AVERAGE CSAT
The CIE has done a brilliant job of building pipeline for us In a few months we have been able to get in
front of 30 new customers and have built $2M + in pipeline because we have it
- Ben Tosado Conquest Technology Services
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Additional benefits
10
With CIE qualification partners not only get trained on the 1 sales tool in Microsoft US to grow their
business but they also get access to wide range other community benefits
The EnvironmentWith the power of Office 365 the CIE environment showcases the latest Microsoft productivity tools
using pre-populated data and documents that represent most organizations In this environment
participants explore how the fully deployed Microsoft platform of devices and services will improve
their business Partners also have to option to customize the environment to sell their services and
grow their practice
The HardwareMicrosoft owns over 30 complete CIE kits (including stationary and traveling kits) which are available
for partners to utilize Microsoft maintains the hardware and can ship equipment to partnerrsquos location
of choice to deliver CIE sessions
Microsoft LocationsQualified partners will have the option to book rooms at Microsoft district offices and Technology
Centers to run CIE sessions
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
11
CIE-Qualified Partner Community SupportCIE-Qualified partners are invited to actively participate with the community
Monthly community calls are provided to announce updates share key
insights and best practices develop facilitation skills and provide ongoing
training and get questions answered
Technical SupportIf partners run into trouble setting up a CIE session we provide technical support to help overcome
barriers Some restrictions apply we only support approved hardware in the CIE environment
Online CollateralAt wwwMicrosoftCIEcom qualified partners can access information and resources they need to
successfully deliver CIE sessions including training and CIE demo videos customer-ready invitation
templates and materials for internal awareness and demand generation
Mini CIE ScriptsPartners have full access to Mini CIE demo scripts which highlight O365 scenarios within the full CIE
environment but with a shortened modified script for 11 conversations or 1many events
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
12
Microsoft Demand-Generation SupportQualified partners will have the opportunity in FY16 to list their CIE
sessions on a Microsoft landing page where Microsoft will help drive
customer demand Details of this new offering will be available on
wwwMicrosoftCIEcom partners must agree to the terms and
conditions to participate in this benefit
Windows To GoThe CIE environment is also available to qualified partners on Windows
To Go sticks At wwwMicrosoftCIEcom partners can be create their
own CIE environment on approved WTG sticks for either a convenient
lightweight means to deliver CIE content on the go andor to build out
more cost-effective CIE kits using their own or customer equipment
CIE Partner AwardsThe US CIE team awards a Partner of the Year and Facilitator of the Year
based upon number of accounts engaged and quality of evaluations
Partners and facilitators will have the opportunity to compete for
awards and those with proven track records will receive additional
exposure on wwwMicrosoftCIEcom and internal and external-facing
publications
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
13
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
The investmentPartners are required to complete a process proven to produce expert facilitators that can deliver
winning CIE sessions every time With the support of Microsoftrsquos valued training partner BrainStorm
CIE qualification candidates are guided through the whole process In this section we outline the time
and dollar commitments CIE partner candidates can expect
14
MPN MembershipMicrosoft Sponsor
Presentation experience passion for sharing solutions and scenarios with an audience
Strong interpersonal skills ability to interact with CxO levels and facilitate interactive
conversation amongst attendees
Ability to adapt and accommodate a participant-driven agenda
200-level knowledge and experience with all O365 workloads including Yammer OneDrive
Delve Power BI Excel Power View and Power Map Skype for Business on all device types
200-level experience with Windows 81 and O365 scenarios on Windows phone 81
200-level knowledge of Windows 8 tablet Office touch apps and digital inking
100-level knowledge of Office 365 apps and services working across iOS devices
100-level knowledge of Dynamics CRM Online and integration with O365
100-level experience with Windows App Portals
PRE-REQUISITES
SKILL SET
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Facilitators Attend Training(Costs $950 per person + travel expenses All expenses must be covered by CIE Partners)
Partners that meet the prerequisites may select delegates within their
organization to attend a CIE Partner Facilitator Training Delegates attend a
35-day in-person training where they learn the soft skills of facilitating a CIE
session commercial or industry-specific content technical setup and
programmatic details and resources Trainings are held in select locations and
dates seats are filled on a first-come-first-serve based upon availability at
registration CIEBrainStormInccom See pages 34-35 for more information
Facilitators Lead SessionsUpon completion of the CIE facilitator training facilitators are encouraged to
begin leading sessions immediately Within 90 days of qualification
facilitators must deliver their first CIE session in order to maintain CIE-
Qualified status and agree to lead a minimum of 4 CIE sessions per year
Please see pages 34-35 for complete facilitator requirements
35 DAYS
TRAINING
15
PARTICIPATE
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
16
The ldquousualrdquo demos do not
give me the comfort level I
need to understand and
promote new
technologieshellip Microsoft
made a very wise decision
to provide this type of
forum I would
recommend this to my
peers
-Phil Bertolini
Chief Information Officer amp
Deputy County Executive
Oakland County MI
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
CIE under the hood
The CIE program provides partners with both the environment itself as well as
equipment on which to deliver a compelling experience for attendees with
minimal complexity for facilitators This section examines the content platform
and hardware components of CIE
17
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Client SoftwareWindows 81reg Update 1 Enterprise operating system
Microsoft Officereg Professional Plus 2013 (32 bit)
Microsoft Visioreg Professional Plus 2013 (32 bit)
Microsoft Projectreg Professional Plus 2013 (32 bit)
Microsoft Dynamics reg CRM 2013 for Microsoft Office
Outlook (32 bit)
Microsoft Application Virtualization (App-V) Client 50 SP2
Online ServicesOffice 365 (E3)
Dynamics CRM 2013 Online (Leo)
Yammer (Standard)
Project Online
Products and solutions in CIEIn CIE sessions customers experience integrated solutions rather than simply seeing or hearing
about product features These are the technologies and related solutions available in a CIE session
18
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
19
There are three primary ways to get a CIE tenant Each take no more than a few moments on
wwwMicrosoftCIEcom allowing facilitators immediate access to the platform and content
QuickTenantQuickTenant is a new approach to CIE provisioning that provides greater stability in the tenant
provisioning process by preparing a large inventory of completed CIE tenants It allows tenants to be
claimed instantly eliminating the need for extended wait times during provisioning QuickTenant will
mitigate most difficulties associated with the provisioning process due to outages and unexpected
events in the provisioning engine that prevent successful completion of a CIE tenant
QuickSessionQuickSession is a new program that allows facilitators and participants to use any device enabled
with Microsofts Remote Desktop Protocol (RDP) to remote into preconfigured Virtual Machines
(VMs) hosted in Azure and conduct or join a CIE session from anywhere QuickSession eliminates
common pain points such as configuration time costly hardware and location limitations resulting
in increased participation and improved ease of use
Self-ProvisioningPartners also have the option to provision their own CIE tenant allowing for customized naming
conventions in the tenant name After completion of the form this process typically takes 24-72
hours
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
CIE kit locationsCurrently throughout the US there are 26 stationary CIE locations in Microsoft Technology Centers
and Microsoft Offices These locations are designed to give customers a stellar experience and
minimize technical setup for partners as the event hosts
Additionally there are several CIE Office 365 mobile kits that can be shipped to Microsoft offices
(that do not already have stationary CIE equipment) offsite venues or directly to your customerrsquos
choice of location Mobile CIE kits have the same great CIE equipment found in the MTCs amp
Microsoft field CIE rooms
There is no cost to qualified partners Microsoft pays for shipping
manages the delivery of the mobile kit to your door and provides
technical support for the hardware and CIE setup
20
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
2321
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
22
The standard CIE kitA standard set of Microsoft-owned CIE hardware (stationary locationsand mobile kits) includes
1 HP Z820 Server + Monitor (stationary locations only)
5 Microsoft Surface Pro 3
3 Lenovo Carbon X1 Touch Ultrabooks
3 Lenovo Thinkpad Twists
11 Windows Phones (3 Windows Phones in Mobile Kits)
1 iPad Air
1 iPhone 5s
Power supplies Mice Dongles Gigabit Network Switch Wireless
Access Point Net cables Headsets USB Imaging sticks USB
Backup drive USB Hub Stylus Business Cards
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
23
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
CIE modulesA CIE session consists of modules that highlight various solution areas All modules are covered in
each CIE session However depending on the areas of customer interest potential sales or services
opportunities or other relevant factors the session might focus on some areas more than others
24
Experience mobile
productivity
Encourage social
collaboration
Gather personalized
insights
Enhance organizational
productivity
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
The modules that make up the CIE ldquoday in the liferdquo session are as follows
Experience mobile productivityManage personal and work-related information on the go
Encourage social collaborationStreamline communications among employees customers and business partners
Gather personalized insightsTurn data into information and turn information into insight
Enhance organizational productivityCommunicate instantly find subject-matter experts conduct meetings on the fly create and share
content across boundaries and devices
25
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Specialized versions of CIETo provide a powerful relevant experience qualified partners can access and use specialized versions
of the CIE environment All of these versions follow a story line that is similar to the standard CIE but
they help to deliver targeted content or industry-specific messages
To utilize the specialized versions of CIE partners simply complete the standard CIE facilitator
training then self-train on the industry-specific storyline and content by using the facilitator guides
provided on wwwMicrosoftCIEcom
26
CIE for GovernmentCIE for Healthcare CIE for EducationCIE for BI
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
CIE for Business IntelligenceAn extension of the standard CIE environment this CIE session covers topics surrounding the new
world of big data and data warehousing CIE for BI is typically a standalone session or follow-up from
a standard CIE Duration is approximately 2 hours and is a blend of hands-on experiences and
presentation
CIE for HealthcareCovers topics such as clinical investigation collaboration tele-medicine and workflow across the care
continuum to drive better outcomes and improve efficiency
CIE for EducationCovers topics relevant to either K-12 or Higher Ed such as communication and collaboration
managing classes attendance and access to information to improve the learning and teaching
process
CIE for GovernmentCovers topics such as emergency-response management government daily operations
understanding trends in the community and improving possible impact made by government leaders
27
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
28
Rather than relying on
sales speak or conjecture
from competitors business
managers are able to
experience for themselves
the power of Microsoftrsquos
business productivity
offering
- James Savage
Concurrency
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
CIE trainingOur authorized CIE training partner will coach your team through the CIE partner
qualification process In this section we outline the details from start to finish so
that you will be prepared to join the CIE partner community
29
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Step 1 get nominated
30
Gather the Dream TeamTo participate in the program partners must be recommended by a Microsoft sponsor (ie a PSE SMB
team or other Microsoft FTE who will nurture your partner relationship) The partner can choose any
number of facilitators to go through the qualification process The profile of a typical facilitator varies
and could include any number of sales marketing or technical roles within an organization
Profile of a Great CIE Facilitator
Technology Expertize prospective facilitators should have a deep knowledge of the Microsoft
technology stack including Windows 81 Office 365 Dynamics CRM and a solid understanding of
Collaboration Enterprise Social and Business Intelligence (BI) These topics are extremely visible within
the CIE environment and can create ldquowowrdquo moments for clients See page 16 for the recommended
facilitator skill set
Presentation Experience facilitators should have experience demonstrating and facilitating
technology discussions and engagements with business decision-makers and high-profile executives
Coachability facilitating a CIE is a unique skill that is unlike teaching presenting or demonstrating A
key personality trait of a successful facilitator is the ability to absorb and implement the coaching of a
the facilitator trainer and peer feedback during the 35 days of training
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
31
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Step 2 facilitators attend training
32
35-day TrainingPartners must send selected facilitators through the CIE qualification process wherein facilitators get
the foundational understanding they need to deliver CIE events CIE qualification is based on the
individual rather than the organization Attendees will practice facilitating CIE modules and will
receive personalized coaching from a BrainStorm trainer
Time Monday Tuesday Wednesday Thursday
830 - 900 Check-in Check-in Check-in
900 - 930
930 - 1000
1000 - 1030
1030 - 1100
1130 - 1200
1200 - 1230 Lunch Lunch Lunch
1230 - 100 Kick-off amp Introductions Partner Commmunity
100 - 130
130 - 200
230 - 300
300 - 330
330 - 400
400 - 430
430 - 500 Closing QampA
Teach Backs Teach Backs
Technical Setup
Teach Backs
Teach Backs
CIE Videos
Mock CIE Session
CIE Program Guide Review
Facilitation Training amp Best
Practices
Video Review
Teach Backs
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
21
Day 1Understand the CIE partner qualification process and objectives and the role of the facilitator view
demonstrations of facilitator competencies participate in a hands-on demonstration of the ldquoday in the
liferdquo scenario video recordings of trainees facilitating 1 module of the CIE content
Day 2Overview of programmatic details and resources video recording playback self-evaluation and
BrainStorm facilitator trainer feedback learn best practices and tips for delivery of CIE sessions
practice leading modules with a BrainStorm trainer
Day 3Learn what happens during CIE sessions and what to expect from attendees practice leading modules
with a BrainStorm trainer gain greater understanding of personal productivity software by using UC
BI collaboration and the cloud technical overview of the CIE environment including setup
configuration and troubleshooting
Day 4Continued practice leading modules with BrainStorm trainer understand partner goals for CIE sessions
and best practices for leveraging CIE within a partner organization
33
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Step 3 maintain qualified status
34
To provide a high-quality experience for every CIE session Microsoft requires qualified partner
facilitators to maintain qualified status
US CIE-Qualified Facilitator RequirementsDeliver first CIE session within 90 days of qualification
Deliver at least 4 CIE sessions annually
Stay current on versions of the CIE storyline and content
Report all CIE sessions on a monthly cadence
ReportingTo ensure that CIE continues to be the best sales and marketing program in the US Microsoft needs to
know how many sessions are delivered who is attending and how the audience reacts Partners must
report all CIE sessions on a monthly cadence) using their individual facilitator codes Facilitator codes
and reporting instructions are provided upon completion of the CIE facilitator training
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
21
CIE Facilitator Requirements
A facilitator must belong to a current Microsoft Partner Network member organization to remain
qualified If a facilitator transfers to another organization they may maintain their qualified status
provided the new organization is also active in the MPN and they obtain a Microsoft sponsor within
90 days of transferring Facilitators who transfer to an organization not active in the MPN forfeit their
US CIE-Qualified status
Facilitators must lead their first CIE session within 90 days of completing the facilitator training and
must lead a minimum of 4 CIE sessions per Microsoft fiscal year
Facilitators are expected to attend quarterly facilitator readiness calls and stay current on the latest
content and storylines in the quarterly CIE updates
If at any time a CIE facilitator fails to meet and maintain the qualification requirements the individualrsquos
qualification expires at the end of the Microsoft fiscal year The individual is then subject to the
standard qualification process for new partners
Prospective facilitators or those wishing to re-qualify must complete the standard training process (in-
person facilitation training) as defined by the US CIE team Facilitators who meet and maintain the
minimum requirements post-training are not required to attend additional training
35
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
36
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
Mini CIENot ready to join the full US CIE-Qualified Partner community We still have tools for you
Mini CIE is a lighter-weight easy-to-learn sales tool to share the Microsoft solution with customers
through a series of shorter ldquoday in the liferdquo demo scripts Using the same Office 365 CIE environment
Mini CIE is great for partners looking to tell the Microsoft platform story in shorter 11 conversations
1many events or webcasts
PrerequisitesMPN Membership
Windows Live ID
How To Get StartedGo to wwwMicrosoftCIEcom and login with Windows Live ID associated with MPN account
Complete the PACE (Partners Accelerating Customer Experiences) training
What You Will GetFull CIE tenants (all content packs)
Mini CIE scripts
37
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
38
One 3-hour session
thoroughly addressed my
business problems and
provided helpful solutions
I now have new ideas for
my clients that I look
forward to implementing
- Noelle DeAtley
Creative Thinking
Call to action
31
Start Using Mini CIE TodayVisit wwwMicrosoftCIEcom to complete the
PACE training and get started using Mini CIE
39
1
2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
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More Information wwwMicrosoftCIEcom
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2Become a Fully-Qualified US CIE FacilitatorRegister for US CIE facilitator training boot
camp at CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom
copy 2015 Microsoft Corporation All rights reserved Microsoft Windows and other product names are or may be registered trademarks andor trademarks inthe US andor other countries The information herein is for informational purposes only and represents the current view of Microsoft Corporation as ofthe date of this presentation Because Microsoft must respond to changing market conditions it should not be interpreted to be a commitment on the partof Microsoft and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation MICROSOFT MAKES NOWARRANTIES EXPRESS IMPLIED OR STATUTORY AS TO THE INFORMATION IN THIS PRESENTATION
US CIE contacts and more information
More Information wwwMicrosoftCIEcom
US CIE Partner Team CIEpartmicrosoftcom
US CIE Facilitator Training CIEBrainStormInccom