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TRANSCRIPT
Partner Sales Playbook Atmosphere® Voice Services for Cisco Meraki MC
Introduction
Atmosphere® Voice Services for Meraki MC
IntelePeer & Cisco partnership
Features
Pricing
Why Atmosphere® Voice Services?
Our approach
Why customers choose us
Competitors & key differentiators
Selling Atmosphere® Voice Services for Meraki MC
Target customers
Table of Contents
2
Atmosphere® Services
Implementation process
Support contacts
Conclusion
IntelePeer: a winning platform backed by winning support
Partner resources
Table of Contents
3
IntelePeer at a Glance
4
To bring the power of the cloud and software to Business Communications
OUR MISSION
We unleash the power of software and cloud to give our customers unprecedented control over their communications We provide:
Full-Service Cloud Calling and Unified Communications
Complete Cloud Contact Center
Enterprise Voice Services and SIP Trunking
Complete UC Enablement for Carriers and Hosters
• Stable, reliable leader in Voice Services & SIP since 2003
• Rooted in carrier quality, applied to Enterprise
OUR HISTORY
BACKED BY STRONG INVESTORS
Business
Communications
Cloud Calling and Unified
Communications
Enterprise Voice Services
for IP and legacy PBXs
Network-Level Auto
Attendant, IVR, and
Intelligent Call Routing
Regional, National, and
Global Presence
Atmosphere®: One Platform – Many Solutions
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Sales, Marketing,
& Customer Care
Auto Attendant
Multichannel IVR
ACD
Predictive Dialer
Intelligent Cloud Routing
Agent Scripting
Analytics & Reporting
Platform
Development
A la carte global inbound
dialing
A la carte global
outbound calling
PSTN and Voice Services
Add-Ons
White label cloud-based
contact center
Our Customers
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Healthcare & Pharma Manufacturing Professional Services
Technology Consumer Goods Retail & DR Education & Non-Profit
Financial Services
What Makes Us the Right Choice?
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Expert Support
Deploy with confidence thanks to our expertise in voice services, call center,
and solution design
Customized Solutions
Our team of experts will design the best solution to fit your specific
business needs
Dedicated Account Managers
Work with a single point of contact from deployment to ramp up and
everything that comes after
Self-Service Portal
Scale on demand, deploy new features, and access reporting through
your portal account
Every IntelePeer product and sale is backed by:
Atmosphere® Voice Services for Meraki MC
Features, capabilities, and pricing
IntelePeer & Cisco Partnership
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2003 IntelePeer creates all-IP platform delivering SIP trunking
2011 IntelePeer SIP trunks certified on Cisco products starting with CUCM 8.5
2012 SIP certified with CUCM 8.5
2014 SIP certified with CUCM 9.1
2015 IntelePeer and Cisco engage on PSTN enablement
2016 Meraki MC launches with IntelePeer as first integrated media provider
2016 SIP Certified with CUCM 11.0
2016 Achieved Cisco Solutions Partner status
2017 SIP certified with Business Edition 6000 and Business Edition 7000
Atmosphere® Voice Services for Meraki MC Features
CLOUD-BASED PHONE & PBX
All the features and benefits of a traditional PBX without the complexity of on-premises hardware plus receive product updates without additional investment
COMPLETE CALLING PLAN
Everything you need for business calling with multiple plans to fit your specific needs
SECURE & RELIABLE
TLS/SRTP encryption ensures network security while geo-redundancy and automatic failover provide peace of mind
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SPEEDY TURN-UPS
Direct integration of our services in the Meraki dashboard make tasks like provisioning take minutes, not days
Pricing (1-year term)
Atmosphere® Voice Services for Meraki MC
Voice Services Bundles
Base Pricing
• 1 telephone number per user
• Service available in lower U.S. 48 states
• Unlimited calling to U.S. 50 states & Canada
• Carrier/port fee included
• E911 included
$8.95 per user
Give each user their own phone number
Reserved Numbers Base Pricing
Reserve a single number or block of numbers for future use with your Cisco account. Available for domestic U.S. DIDs and Toll Free Numbers. Taxes & fees are included.
$1.00 per number
Save numbers for future use
Pricing (1-year term)
Atmosphere® Voice Services for Meraki MC – Shared Numbers
Active Phone Number
Base Pricing
• 1 telephone number per user
• Service available in lower U.S. 48 states
• Unlimited calling to U.S. 50 states & Canada
• Taxes & fees included in price
• E911 included
$3.45 per number
Built for extension dialing, share one or more phone numbers across users
Voice Services User Bundle
Base Pricing
• Service available in lower U.S. 48 states
• Unlimited calling to U.S. 50 states & Canada
• Taxes & fees included in price
$5.50 per number
Additional Pricing
Vanity/Specialty Numbers $75 per request (specific telephone numbers or sequence of numbers
International Termination Separate charges apply - view full price list
Satellite Termination Separate charges apply - view full price list
Volume & Term Discounts Per-unit pricing on Atmosphere® Voice Services bundles and reserved numbers varies based on volume, term length, and invoice type - view options
IntelePeer offers customers an opportunity to trial Voice Services for Meraki MC
Initiated with Meraki
Separate from IntelePeer’s MSA/contract
Up to 20 Voice Service Bundles
Restrictions:
• Number porting / RespOrg
• Ordering numbers not in inventory
• International long distance
• No 911 testing (live service)
Full terms and conditions for free trials are outlined in the IntelePeer Trial Agreement (found in the Meraki Dashboard)
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Voice Services Trial
Easy Activation
Atmosphere® Fax
Meraki MC customers can replace legacy fax servers with a secure and reliable cloud-based service that integrates with most email clients and lets you send and receive faxes from any device.
Faxing Anywhere
Cost Savings
Disaster Recovery/Business Continuity Secure Transmissions
Reliability
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Stop dealing with slow, unreliable, and clunky fax machines. Upgrade to cloud-based faxing for improved productivity and reduced costs.
Proprietary and confidential. © 2016 IntelePeer, Inc. All rights reserved.
Atmosphere® Fax
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Features
Inbound Pages
Additional Pages
Additional Users
Additional Numbers
Users
Fax Numbers
Outbound Pages
5 10 20
1 2 3
50 150 1,000 shared
50 150
$0.10/page $0.10/page $0.10/page
$1.25/user $1.00/user $0.75/user
$5.00 $5.00 $5.00
Essentials $15.00/month
Premium $30.00/month
Enterprise $75.00/month
Pricing plans to fit your business needs
Not available for customers currently in “trial” unless they have a signed IntelePeer MSA
Any customer that has signed a contract before 9/9/16 will require an amendment
Development between IntelePeer and Cisco has not been completed, thus, this product is not orderable via the Meraki Dashboard
Customer/Partner must engage an IntelePeer sales representative to obtain more information and/or order service
Any numbers that are being ported and require Atmosphere® Fax service should be specifically pointed out to our number team prior to any porting to avoid availability issues and ensure the best customer experience.
Availability/requirements
Why Atmosphere® Voice Services for Meraki MC?
Benefits and differentiators
Our Approach
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We focus on the lifetime value of our customers. As a result, we work with them to build tailored solutions without breaking the bank. Customer success is our biggest priority. We provide an unmatched level of support from concept to launch and beyond. Backed by our carrier-grade network, we deliver reliable voice to highly-integrated business solutions.
Why Atmosphere® Voice Services for Meraki MC?
Customized Solutions
Expert Support
Dedicated Account Manager
PLATFORM BENEFITS INTELEPEER BENEFITS
Deploy Quicker Our technology expertise gets you up and running quickly and correctly the first time
Manage Costs Built-in savings over legacy telecom with a complete set of features and predictable monthly spending
Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over
Get a solution and architecture that meets the unique needs of your business
Deploy with confidence thanks to our expertise in voice services for premises and hosted environments
One point of contact through deployment and everything that comes after
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Meraki MC Key Differentiators
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Intuitive centralized management
• No training, no complex command line
• Seamlessly control devices across sites
• Packet capture, Live Tools, and diagnostics
Designed for distributed organizations
• Single pane of glass visibility into all devices
• Zero-touch site provisioning
• Seamless updates from the cloud
No training required
• Visual cues for intuitive usage
• No user manuals or training sessions needed
Meraki Competitive Messaging
Quick Deployments
Easily and rapidly grow networks at branch locations or
large campuses
Centralized Management
Manage and monitor networks with robust analytics
from a single pane of glass
Reduced Costs
Reduce administrative overhead with simple all-
inclusive licensing model and tools
Selling Atmosphere® Voice Services for Meraki MC
How to identify qualified prospects
Fit for SMB, mid-market, and enterprises
Lean IT
Distributed locations
Basic voice requirements
Industry vertical use cases
Retail
• Quick and easy deployment, management anywhere, sleek design adds to customer brand
Commercial offices
• Scalable, reduces operational expenses, advanced features deployed in seconds (free up IT resources)
Teleworkers
• Removes VPN/complex design, live with internet connection, streamlines employee onboarding
Target Customers
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Trigger opportunities include:
Current solution no longer suits the business
Service contract has expired
Not satisfied with existing cloud service provider
Current solution doesn’t meet business requirements
Dispersed works and/or mobile workforce
Need employees to communicate more effectively
Needs to prepare for future growth
Looking for ways to control communication costs
Trigger Opportunities & Buying Events
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Implementation Process
Ordering
Initiates order/free trial with Meraki
Customer accepts terms and conditions of trial through Meraki Dashboard
Trial completion, account conversion in Meraki Dashboard
Order placed through Meraki Dashboard
Atmosphere® Voice Services for Cisco Meraki Implementation
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Contracting
IntelePeer Master Service Agreement (MSA) sent out via DocuSign for customer signature
Customer must sign and send back to initiate activation
Submit the Voice Services with Shared Number order form
Service Delivery
IntelePeer manages number transfers
IntelePeer bills customer for voice service bundles
2
3
Full onboarding instructions can be found in IntelePeer Ordering Services for Meraki
Rapid service and number activation to get customers up and running quickly 1
Support & Escalation
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Atmosphere® Voice Services sales Contact your IntelePeer Regional Director or [email protected]; (877) 336-9171
Meraki licenses/phone orders Submit through Meraki Dashboard
Trial conversion Activated with Meraki; contact IntelePeer Account Management if there are any issues: [email protected]; (888) 680-8754
Service delivery Contact IntelePeer: [email protected] ; (888) 680-8754
PSTN/technical Support Submit through Meraki Dashboard
Billing Contact IntelePeer Account Management for inquiries: [email protected]; (888) 680-8754
IN CONCLUSION
The days of one-size-fits-all communications are
over
Why Atmosphere® with IntelePeer?
A WINNING PLATFORM WITH WINNING SUPPORT
Complete Communications Combine cloud, contact center, and premises to address every business need
Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over
Scale on Demand Quickly add capacity to meet changing demand and business needs
Deploy Quicker Access functionality online without the need for software deployments
Spend Less No costly equipment to purchase or deploy
Customized Solutions Get a solution and architecture that meets the unique needs of your business
Expert Support Deploy with confidence thanks to our expertise in voice services for premises and hosted environments
Dedicated Account Manager One point of contact through deployment and everything that comes after
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Focused on Partner Success Fully-committed to delivering the tools and services that partners need
Partner Tools
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Additional resources:
Log onto Cisco partner portal - all of Cisco’s resources in one place
Register for IntelePeer partner portal
IntelePeer Cisco partner resources - datasheets, SPIFs, configuration guides, and more
2015 IntelePeer Confidential & Proprietary
Partner Programs