partner sales playbook - cnsg · partner sales playbook atmosphere® voice and messaging for webex...

Partner Sales Playbook

Atmosphere® Voice and Messaging for Webex Teams

Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.

Introduction

Atmosphere® Cloud Communications

IntelePeer & Cisco partnership

Features

Pricing

Selling Atmosphere® Cloud Communications

Target customers

Why Atmosphere® Cloud Communications?

Our approach

Why customers choose us

Competitors & key differentiators

Table of Contents


Atmosphere® Services

Implementation process

Support contacts

Conclusion

IntelePeer: a winning platform backed by winning support

Partner resources

Table of Contents


IntelePeer at a Glance

Our History

IntelePeer has been a stable and innovative leader in business communications since 2003

Average CSAT Score 4.75 out of 5

Rock-Solid Network 99.999% availability guarantee

Enterprise Focused Award-winning customer service

The Atmosphere® Communications Platform delivers

Ready-to-use, cloud-based, multi-channel business communications

Full API and extensibility

Advanced analytics

Touchless provisioning and automation

And enables our customers to

Deliver world-class communications experiences

Create more effective customer interactions

Improve business processes

We believe that business communications are meant for more than just simple interactions. It’s time to move beyond basic communications!


Multichannel communications integrated seamlessly into your customer experience and business workflows for a complete business communications experience

Atmosphere® Communications Platform as a Service

Messaging Voice Automation Analytics Applications APIs


Our Customers

6

Covering every vertical with 1 million+ subscribers and 3,600+ customers

Healthcare & Pharma Financial Services Retail & Direct Response

Manufacturing

Education

Professional Services

Technology

Non-Profit

Consumer Goods


What makes IntelePeer the right choice?

Expert Support

Talk to a real person every time you call in for help. We’re here 24/7 to

quickly solve any issue, big or small!

Buildable Solutions

Use our communication building blocks to create better business

processes and customer experiences.

Rock-Solid Network

Enjoy high-quality calling and peace of mind with our resilient network and

disaster avoidance capabilities.

Dedicated Account Managers

Have one point of contact to guide you through the deployment process and

everything that comes after.

7

Atmosphere® Cloud Communications

Features, capabilities, and pricing


IntelePeer & Cisco Partnership

2003 IntelePeer creates all-IP platform delivering SIP trunking

2011 IntelePeer SIP trunks certified on Cisco products starting with Cisco Unified Communications Manager 8.5

2012 SIP certified with CUCM 8.5

2014 SIP certified with CUCM 9.1

2015 IntelePeer and Cisco engage on Webex Calling PSTN enablement

2016 Webex Calling launches with IntelePeer as first integrated media provider

2016 SIP Certified with CUCM 11.0

2016 Achieved Cisco Solutions Partner status

2017 SIP certified with Business Edition 6000 (BEK6) and Business Edition 7000 (BEK7)

2017 IntelePeer Services Layer enables ThinkTel to launch Webex Teams service in Canada

2018 IntelePeer Launches SMS for Webex Teams


Transform your business with Voice, Messaging and Unified Communications & Collaboration from Cisco Webex Teams

Atmosphere® Cloud Communications Overview

CLOUD CALLING AND PBX

All the calling features you need in a business phone system that you can take

wherever you go

UNIFIED COMMUNICATIONS

Solve business communication challenges with messaging,

meeting, and calling capabilities in one solution

MESSAGING

Send and receive SMS messages to users or Webex

Teams Spaces to further increase collaboration and

productivity


Cloud Calling & PBX Features with Cisco Webex Teams

CLOUD-BASED PHONE & PBX

All the features and benefits of a traditional PBX without the complexity of on-premises hardware plus receive product updates without additional investment

COMPLETE CALLING PLAN

Everything you need for business calling in an unlimited monthly plan for just $8.95 per user.

SECURE AND RELIABLE

Direct connections to Cisco ensure network security while geo-redundancy and automatic failover provide peace of mind

FLEXIBLE AND SCALABLE

Easily expand to the complete Webex Teams suite or Atmosphere® Contact Center and Hybrid as your business needs change and grow

Make and receive HD-quality calls from your Cisco IP phone, web browser, Webex Desktop App, or the Webex App on your mobile device

CALLING ANYWHERE


Unified Communications Features with Cisco Webex Teams

COMPLETE COMMUNICATIONS

Message, Meet, and Call capabilities with Cisco Webex Teams integrated into one platform for a complete communications experience

TOTAL COLLABORATION

Create chat rooms for team discussions and switch to video calls or screen sharing with a single tap

INCREASE PRODUCTIVITY

Persistent messaging keeps the conversation going and helps teams become more agile in project completion and decision-making

VIRTUAL WORK SPACES

Make it simple for team members to access and collaborate on files by storing them in the Webex Teams Room virtual workspaces

A friendly user interface that looks the same on any device and lets you find what you need quickly

INTUITIVE EXPERIENCE


Atmosphere® Messaging for Cisco Webex Teams

Webex Teams users can send and receive SMS messages through the Webex Teams client

Quick and easy set up – no development required!

Instructions available: : https://www.intelepeer.com/products/documentation/sms/messaging-for-webex/

Also available for Meraki MC customers

Atmosphere® Messaging

https://www.intelepeer.com/products/documentation/sms/messaging-for-webex/






Atmosphere® Voice & Messaging for Webex Teams Pricing

Quantity 1-Year 2-Year 3-Year 5-Year

1-249 $2.00 $1.90 $1.81 $1.71

250-999 $1.80 $1.71 $1.62 $1.54

1000-2500 $1.62 $1.54 $1.46 $1.39

Volume & Term Discounts

Voice Services Bundles

Unlimited calling to U.S. 50 states & Canada

Carrier/port fee included

E911 included

$8.95 per user

Messaging

$2.00 per user

Unlimited texting in US and Canada

Free to set up

Taxes & fees included

+

Quantity 1-Year 2-Year 3-Year 5-Year

1-249 $8.95 $8.55 $7.90 $7.00

250-999 $8.10 $7.70 $7.15 $6.30

1000-2500 $7.65 $7.30 $1.46 $1.39


Additional Pricing

Vanity/Specialty Numbers $75 per request (specific telephone numbers or sequence of numbers

International Termination Separate charges apply - view full price list

Satellite Termination Separate charges apply - view full price list

Volume & Term Discounts Per-unit pricing on Atmosphere® Voice Services bundles and reserved numbers varies based on volume, term length, and invoice type - view options

http://www.intelepeer.com/terms/spark_it_pricelist/

http://www.intelepeer.com/terms/spark_satellite_pricelist/

http://www.intelepeer.com/terms/spark_satellite_pricelist/


Hybrid Connectivity via Cisco Expressway


IntelePeer offers customers an opportunity to try Voice Services for Cisco Webex Teams at no charge for a period of 30, 60, or 90 days after the date of service activation

Initiated in the Cloud Collaboration Management portal

Separate from IntelePeer’s MSA/contract

Up to 10 Voice Service Bundles

Restrictions:

• Number porting / RespOrg

• Ordering numbers not in inventory

• International long distance

• No 911 testing (live service)

• Toll Free Service

Full terms and conditions for free trials are outlined in the IntelePeer Trial Terms and Conditions

Voice Services Trial


Easy Activation

Atmosphere® Fax

Cisco Webex Teams customers can replace legacy fax servers with a secure and reliable cloud-based service that integrates with most email clients and lets you send and receive faxes from any device.

Faxing Anywhere

Cost Savings

Disaster Recovery/Business Continuity Secure Transmissions

Reliability

Stop dealing with slow, unreliable, and clunky fax machines. Upgrade to cloud-based faxing for improved productivity and reduced costs.


Atmosphere® Fax

Features

Inbound Pages

Additional Pages

Additional Users

Additional Numbers

Users

Fax Numbers

Outbound Pages

5 10 20

1 2 3

50 150 1,000 shared

50 150

$0.10/page $0.10/page $0.10/page

$1.25/user $1.00/user $0.75/user

$5.00 $5.00 $5.00

Essentials $15.00/month

Premium $30.00/month

Enterprise $75.00/month

Pricing plans to fit your business needs

Not available for customers currently in “trial” unless they have a signed IntelePeer MSA

Any customer that has signed a contract before 9/9/16 will require an amendment

Development between IntelePeer and Cisco has not been completed, thus, this product is not orderable via the Cloud Collaboration Management Portal

Customer/Partner must engage an IntelePeer sales representative to obtain more information and/or order service

Any numbers that are being ported and require Atmosphere Fax service should be specifically pointed out to our number team prior to any porting to avoid availability issues and ensure the best customer experience.

Availability/requirements

Selling Atmosphere® Cloud Communications

How to identify qualified prospects


Sweet-spot customer is small to mid size business customer (<250 employees)

IntelePeer with Cisco Webex Teams can also meet the needs of larger enterprise customers that are looking for a full cloud solution

Trigger opportunities include:

Current solution no longer suits the business

Service contract has expired

Not satisfied with existing cloud service provider

Current solution doesn’t meet business requirements

Dispersed works and/or mobile workforce

Need employees to communicate more effectively

Needs to prepare for future growth

Looking for ways to control communication costs

Target Customers


Benefits and differentiators


Our Approach

We focus on the lifetime value of our customers. As a result, we work with them to build tailored solutions without breaking the bank. Customer success is our biggest priority. We provide an unmatched level of support from concept to launch and beyond. Backed by our carrier-grade network, we deliver reliable voice to highly-integrated business solutions.



Fully Integrated Experience

Complete Offering

Expert Support

PLATFORM BENEFITS INTELEPEER BENEFITS

Complete Communications All-inclusive US & Canadian calling across devices and end-points

Complete Collaboration Omni-platform messaging and meetings powered by Cisco’s cloud backbone

Secure Communications Fully-encrypted messaging combined with secured voice communications

Scale on Demand Quickly adjust the number of agent seats to meet changing demand

Manage all services in one place with direct IntelePeer-Cisco integration

Combine cloud, contact center, and premises to address every business need

Deploy with confidence thanks to our expertise in cloud communications


Strong user experience - simple and easy to use interface

Flexible deployment options – cloud or hybrid

Offer structure shows a clear path for organizations that wish to grow, or for those who wish to start off small

(with a limited group using Webex Teams) and increase usage over time

Extensible platform and API’s to create a new user and custom experience

Out-of-the-box integration with popular applications such as Salesforce

Atmosphere® Cloud Communications Key Differentiators


Slack

8x8, Inc.

Glip (Ring Central)

Circuit (Unify)

Zoom

BlueJeans

Skype for Business

For more information about the competition and how Webex Teams differentiates, please see the Cisco Webex Service Partner Playbook at

http://cs.co/Webexpartnerplaybook

Atmosphere® Cloud Communications Competitors

Webex Teams Competitive Messaging

Simple

Built from the ground up with simple setup,

administration and use

Secure

Enterprise Grade end-to-end security

Complete

Delivers 15 years of Cisco leading communications

hardware and software in a single service

http://cs.co/sparkpartnerplaybook


Pricing Comparison - Basic Example

Webex Teams C0 License

8x8 Virtual Office

RingCentral Standard

Monthly Price (per user)

Main Features

$20.95 $21.00 $24.99

Webex Teams messaging, screen sharing, small meetings (audio/video conferencing) + IntelePeer Atmosphere® user bundle

Unlimited calling, messaging, audio conferencing (video conferencing not included)

Unlimited calling, messaging, conference calling, small meetings (video conferencing)

Implementation Process


Ordering

Cisco partner initiates order/free trial in the Cloud Collaboration Management portal

Trial completion, account conversion in the Cloud Collaboration Management portal

Customer places order through the Cloud Collaboration Management portal.

Atmosphere® Voice Services for Cisco Webex Teams Implementation

Rapid service and number activation to get customers up and running quickly

Contracting

IntelePeer Master Service Agreement (MSA) sent out via DocuSign for customer signature

Service Delivery

IntelePeer manages number transfers

IntelePeer bills customer for voice service bundles

2

3

Full onboarding instructions can be found in IntelePeer Ordering Services for Webex Call

1

http://partnerportal.intelepeer.com/wp-content/uploads/IntelePeer-Ordering-Services-For-Cisco-Spark-Call.pdf





Setting up Atmosphere® Messaging for Webex Teams

In your Webex Teams client, click add “Contact a Person” 1

Contact [email protected] (IntelePeer) 2

Enter the associateme command for your phone number 3

Configuration Complete! You’re ready to start texting! 4

mailto:[email protected]






Support & Escalation

Atmosphere® Voice Services and messaging sales Contact your IntelePeer Regional Director or [email protected]; (877) 336-9171

Webex Teams license/subscription/phone orders Submit through Cisco CCW and Cloud Collaboration Management

Trial conversion Activated in Cloud Collaboration Management; contact IntelePeer Account Management if there are any issues: [email protected]; (888) 680-8754

Service delivery Contact IntelePeer: [email protected]; (888) 680-8754

PSTN/technical support Submit through Cloud Collaboration Management

Billing Contact IntelePeer Account Management for inquiries: [email protected]; (888) 680-8754





IN CONCLUSION

The days of one-size-fits-all communications are over


Why Atmosphere® with IntelePeer?

A WINNING PLATFORM WITH WINNING SUPPORT

Complete Communications Combine cloud, contact center, and premises to address every business need

Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over

Scale on Demand Quickly add capacity to meet changing demand and business needs

Deploy Quicker Access functionality online without the need for software deployments

Spend Less No costly equipment to purchase or deploy

Customized Solutions Get a solution and architecture that meets the unique needs of your business

Expert Support Deploy with confidence thanks to our expertise in voice services for premises and hosted environments

Dedicated Account Manager One point of contact through deployment and everything that comes after

Focused on Partner Success Fully-committed to delivering the tools and services that partners need


Partner Tools

Additional resources:

Log onto Cisco partner portal - all of Cisco’s resources in one place

IntelePeer Cisco partner resources - datasheets, SPIFs, configuration guides, and more

Register for IntelePeer’s partner portal – sales collateral and product information

http://www.cisco.com/c/en/us/partners.html

http://www.intelepeer.com/downloads/Atmosphere_Cloud_Contact_Center_Datasheet.pdf

http://www.intelepeer.com/channel-partners/cisco-partner-resources/

http://partnerportal.intelepeer.com/home/

http://www.intelepeer.com/downloads/Atmosphere_Cloud_Contact_Center_Datasheet.pdf

www.IntelePeer.com

155 Bovet Rd, Suite 405 San Mateo, CA 94402

(650) 525-9200

Partner Programs

[email protected]

https://www.linkedin.com/company/intelepeer/

https://www.facebook.com/IntelePeer/

https://twitter.com/IntelePeer

partner sales playbook - cnsg · partner sales playbook atmosphere® voice and messaging for webex...

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