partners for effective communication
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Learning Objectives Name the three partners in originating effective communication. Identify the five elements of the communication cycle. Name potential communication barriers and explain how barriers influence the communication cycle. Name the three major components of the CBO approach. Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©TRANSCRIPT
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 1
Partners for Effective
Communication
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 2
Learning Objectives
Name the three partners in originating effective communication.
Identify the five elements of the communication cycle.
Name potential communication barriers and explain how barriers influence the communication cycle.
Name the three major components of the CBO approach.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 3
Communication Cycle
Sender—the person who originates a messageMessage—the information that is exchangedTransmission—how the message is deliveredReceiver—the person to whom the message is sentFeedback—the response from the receiver
Communication, the exchange of information through speaking, signaling, or writing, involves the following elements:
Section 1: The Communication Cycle
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 4
A sender communicates effectively if…..
The receiver understands your message.
A favorable relationship is established between the receiver and sender.
The message encourages a desired response from the receiver.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 5
Communication Barriers
Different Backgrounds
Signaling
Communication Situation
Quality of Message Content
Writing Skills
Speaking Skills
Listening Skills
Reading Skills
Communication barriers interfere with sending and receiving messages. Potential barriers include:
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 6
Backgrounds of Sender and Receiver
Effective cross-cultural communication recognizes differences in:
Language
Values
Beliefs
Customs
Religion
Education
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 7
Signaling
Tone of Voice
Body LanguageFacial ExpressionsGesturesPhysical Movements
Written Message Appearance
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 8
Communication Situation
Message FormPermanency LevelMessage DifficultyType of Feedback WantedFeedback Needed When
Transmission ModeDestinationsPrivacy LevelTimelinessCost of Message
Analyze the communication situation to choose the most effective message form and transmission mode.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 9
Quality of Message Content
Courtesy
Clarity
Conciseness
Effective messages incorporate the Six Cs to help sender and receiver reach a mutual understanding.
Concreteness
Correctness
Completeness
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 10
Develop Writing Skills
Start writing today.
Maintain a positive attitude.
Practice writing.
Decide why you are writing.
Write key ideas on paper.
Use your outline.
Use references to verify correctness.
Rewrite.
Seek critique.
Rewrite again.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 11
Develop Speaking Skills
Choose words that your audience will understand.
Pronounce words correctly and clearly.
Practice word emphasis, volume control, pitch, and voice intensity.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 12
Improve Active Listening SkillsBegin with an open mind.Determine the speaker’s approach to the material.Jot down key words when appropriate.Concentrate.Maintain eye contact with the speaker.Withhold judgment until you have heard the entire message.Provide feedback.Analyze the message.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 13
Develop Productive Reading Skills
Scan the material. Concentrate. Take notes. Review the material to make sure you understand. Withhold judgment until you have read all the material. Analyze the material.
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Effective Communication for Colleges, 11th ed., Brantley & Miller 2008©Chapter 1 – Slide 14
a whole-into-parts process that enables you to develop effective, appropriate messages for any communication situation.
Plan a message.
Compose a draft.
Complete a message.
Communication-by-Objectives (CBO):
Section 2: The Communication-By-Objectives Approach