pascal outreach & engagement: general membership meeting, june 11, 2015
TRANSCRIPT
What is member engagement?
Outreach
Site Visits• Open, face-to-face communication• Your opportunity to ask questions, report
problems and provide suggestionsOn campus presentations• Available to talk with students, faculty• Conduct training for staff• Or provide materials for you to use
Training – What’s worked?Recent e-book training was a success!
– The first round of e-book training sessions were completed December 2014 –April 2015
– About 200 participants so far– E-book training resources are being added to
the website– Look for additional e-book training sessions
later this year
Training – Needs AssessmentThe PASCAL training needs survey is now open!• Response rate has been very good• Initial feedback:
– Training for PASCAL programs & resources are a top priority– Appetite for training lead by experts in the PASCAL
community– Desire for regional and on-site training at individual
institutions– Regional training facilities being identified
Training – Next stepsLikely training initiatives will include:• PASCAL orientation materials for new staff• Training Resources Library on the PASCAL
website• Identifying experts in the PASCAL community for
member lead training • Coordinating vendor lead training
Marketing & Communications
• Updated PASCAL website – Fall 2015• Regular updates for members using new &
existing channels• Updated promotional materials for your users• New branding materials and toolkit for users• Social media channels
Follow us!
Promotion• PASCAL is in a unique position to champion
South Carolina’s academic libraries • We want to promote our members and
share success stories• PASCAL will be celebrating 15 years in
2016!
Assessment
• Tracking use of core resources & programs is important for many reasons
• Looking at new reporting methods for members:
• Regular reporting of usage stats• Annual report
Core Resource Use Assessment
What did we look at:• PASCAL Delivers Use
– Borrowing per FTE– Cost per transaction
• E-Resources– Use per FTE for EBSCO Academic Search Premier &
Academic Search Complete• E-Books
– Use per FTE for ebrary & EBSCO subscription packages
Core Resource Use Assessment
GroupMedian PD
Borrowing Per FTE
Median Cost Lend + Borrow
Transaction
Median Searches Per FTE ASP/ASC
Median Views Per FTE EBSCO eBooks
Median Views Per FTE
ebrary eBooks
2-year Institutions 0.08 $15 5.7 0.22 1.42 4 Year Institutions 0.20 $7 16.7 0.32 3.97 All Members 0.14 $11 13.2 0.28 2.73
We compared median use and cost among all members and within peer groups
Core Resource Use Assessment
Challenges:• Initial use assessment doesn’t reveal
much in terms of trends• We’d like to see higher use overall• Training and promotion are needed
Member feedback is keyWe want to hear from you!
We want to provide multiple feedback channels:• Surveys• Feedback forms on new site• Connect with us through social media• Contact me!
