pass4sure 640-461 cisco voice and unified communications

Introducing Cisco

Voice and

Unified Communications

Get valuable IT

training resources for

all Cisco certifications.

Access study tools,

CCNA practice tests, IT

salaries, and find IT

jobs.

640-461

© 2012 Cisco and/or its affiliates. All rights reserved.BRKCDN-1003 Cisco Public

Cisco Jabber Web SDK – Maximize Your

Business Portal By Enabling Collaboration

2


Required GAAP Reconciliation and Forward-

Looking Statements

The Cisco products, service or features identified in this

document may not yet be available or may not be

available in all areas and may be subject to change

without notice. Consult your local Cisco business

contact for information on the products or services

available in your area. You can find additional

information via Cisco’s World Wide Web server at

http://www.cisco.com . Actual performance and

environmental costs of Cisco products will vary

depending on individual customer configurations and

conditions.

3

https://www.pass4sureexam.com/640-461.html

http://www.cisco.com/



Session Abstract

Rabidly and easily add Presence, Chat, Voice, Video, Messaging

and Web Conferencing to web applications to help automate

workflow, increase productivity for your end users and add

incremental value to your Cisco collaboration portfolio

4




Agenda

Introducing the Cisco Jabber Family

Add Cisco Collaboration to Enterprise Web Applications

‒ Why? What’s in it for you?

‒ What? Use case examples of what’s possible

‒ How? Hello World! Chat it, speak it, see it. Add voice, video, im and presence to a

webpage in 10 minutes

Portal Tour

What’s next for the Jabber SDK

5



Introducing the Cisco Jabber Family


Cisco JabberAddressing challenges traditional tools don’t address

• Evolving employee expectations, purchase models

• Leverage investments

• Ensure security and compliance

• Control costs

• Make distributed workforces more productive

• Improve processes, speed issue resolution

• Increase efficiency

IT ChallengesBusiness Challenges




Explosion of Mobile devices

PC &

MAC

Android & iOS

TabletsSmart

Phones


Video Becomes Pervasive


All-in-one UC Application

Presence & IM

Voice, Video, voice messaging

Desktop sharing, conferencing

Collaborate from Any Workspace

PC, Mac, tablet, smart phone

On-premises and on-demand

Integration with Microsoft Office

Cisco Jabber

10




Devices Share the same Infrastructure

11

Call Control: SIP

• Unified Communications Manager (CUCM)

• Video Communication Server (VCS)

Presence & IM: XMPP

• Unified Presence

• WebEx Connect service (SaaS)

Meetings, Conferencing

• WebEx (SaaS)

• TelePresence MCU

Voice Messaging

• Unity Connection

Cisco Jabber

Cisco Jabber


Cisco Integrated Collaboration Experience

Wide Variety of Collaboration Technologies

ANY CONTENTANYWHERE ANY DEVICE

INTEGRATED COLLABORATION EXPERIENCE

Wide Variety of Collaboration Technologies

Wide Variety of Collaboration Needs

Video Handled as Easily as Voice

Flexible Access from all Clients

Richest Experience in Any Location

Secure Intra- and Inter-Company Communications

12



Add Cisco Collaboration to Enterprise Web

Applications with the Jabber SDK


The Jabber web toolkit

• Easily and rapidly add collaboration to enterprise web applications and business processes

• Increase productivity and maintain context of interactions for end users

• Add incremental value to Cisco Collaboration deployments based on unique needs

14


Web toolkit to collaboration enable web apps

Easily add collaboration to web applications and business processes

Voice Video

IM/Chat Presence

Voice mail

Web Conferencing

15


Applications – The Why


Access Market-Leading UC Services

Number one in Enterprise Call Control

Number one in Video

Number one in Web Conferencing

Number one in Audio Conferencing

Number one in Unified Messaging

VM and UM

VoIP and IP PBX

Video and TP

Web and Audio Conf.

Presence and IM

Sources: Synergy Research, Frost & Sullivan, Gartner, Intellicom Analytics, Cisco Q4 2009.

Note: Enterprise Call Control excludes low-end KTS category.

17https://www.pass4sureexam.com/640-461.html



What’s it all about? For the ISV …

Providing the building blocks to rapidly and easily Cisco UC enable

enterprise web applications – providing Voice, Video, Presence/IM,

Voicemail, WebEx

Exciting technology enabler to build product and services based on Cisco

collaboration technology

Leverage large Cisco collaboration presence

Co-marketing opportunities

Unique offering - No other enterprise UC provider has voice, video Web

plug-in/SDK

18




What’s it all about? For the IT Pro…

Providing the building blocks to rapidly and easily Cisco UC enable

enterprise web applications – providing Voice, Video, Presence/IM,

Voicemail, WebEx

Consolidate the desktop and integrate collaboration deep into existing

applications, increasing productivity and maintain context of interactions

for end users

Every browser experience can become an interactive collaboration

experience

Add incremental value to your Cisco Collaboration deployment based on

your unique needs

Unique offering - No other enterprise UC provider has voice, video Web

plug-in/SDK

19


Applications – The What


Usage examples and case studies

Example 1: Cisco UC enablement of online desktop and line of business applications

Example 2: Cisco UC enhancing collaboration applications E.g. online mail providers, social media vendors

Example 3: Cisco UC enablement of custom web 2.0 portals and custom web applications

Example 4: Cisco UC enablement of online email application

21




Presence enabled

IM / Chat enabled

Click 2 Call enabled

Click 2 WebEx enabled

Click 2 Video* enabled

Use Case: Pervasive Cisco UC in Business Applications UC, Collaboration, Video capabilities everywhere

Example only – an ISV or IT Pro could do the project

22


Use Case: Pervasive UC in Enterprise Social Application Presence and UC capabilities throughout the application

Cisco on Cisco Integration – Cisco Quad leverages public facing APIs

Presence enabled

IM / Chat enabled



23


Presence enabled

IM / Chat enabled



Click 2 Video* enabled

Use Case: Cisco UC enabled Corporate Directory Search and connect: real-time collaboration within corporate directories

Presence, Click 2 Voice / Video / IM / WebEx /

24


Use Case: Cisco voice enabled Gmail Cisco UC Enable Gmail and Google Apps

for Business

Cisco Jabber APIs

‒ Web Softphone (AJAX)

‒ IM / Presence (CAXL)

User Capabilities

‒ View Presence

‒ Click 2 IM

‒ Click 2 Call

Deployment Requirement

‒ Corporate VPN active session

Demo: Completed Integration

‒ http://www.youtube.com/watch?v=pIGyEubjBrU

Corporate Directory Presence and IM gadget enabled

Corporate Softphone

gadget enabled

25

http://www.youtube.com/watch?v=pIGyEubjBrU


Applications – The How

HELLO WORLD!


Hello World!Add voice, video, chat and presence to your web application in 10 mins

28





29



30



31





32



33





34




Recommended Skillsets

Industry standard web technologies - REST

- JavaScript

- jQuery

- HTML

API naming is easy to understand

Developers don’t need to be UC or voice experts

35



Portal Tour

What’s next? SDK Support for Mobile and

Native applications

37


Collaboration enable the mobile webExtend Cisco Ajax XMPP Library to support Mobile Browsers

38

Voice and video is being

investigated.

Challenge: mobile

browsers don’t support

plugins

Roadmap Not Committed




What’s available todayUrl based cross launching of installed Jabber applications

39

ciscojabber://call?address=%s

To send an IM:ciscochat://goim?screenname=%s&message=%s

ciscotel://%


Future Considerations: Native SDKs

40

Extend the flexibility of the Jabber Web SDK

to native applications

Voice, video, voice messaging, &

conferencing embedded within your

application

Considerations

Trade-offs on screen real estate

OS and device prioritization

The Power of Embedded





Future Considerations: Extensibility of our Native

clients

41


Business Value

Allows customers to extend Jabber- natively via C++ plugins

- using HTML/JavaScript via extensibility tabs

Provides basis for various product modes- IM only mode

- Phone only mode

- No History mode

- No presence mode

- ...





clients

42


Hub Window Plugin- Menus

- Tabs

- Status bar

- Search Area

- Self Presence Area

- Escalation bar

- Notification badge

- Web tab

IM Window Plugin- Session Escalation

Options Plugin- Option tabs

... (Integrated session window, server health, ...)

Extensibility in Cisco Jabber



clients

43


IM window

Plugin

Telephony

Plugin

Contacts

Plugin

Plugin Runtime

UE

logic

Message

routing

onToolbarOpened

Message is multicasted toall plugins that might be interested

Plugins decide if they want to add button for this specific toolbar

addToolbarButton

addToolbarButton

Messages are modifiedaccording to UE logic

11 22

User pressed the call button

Message is routed backto the approriate plugin

onButtonPressed

Jabber Service

Framework

Telephony Service

Framework

Make phone call

Incoming IMNotification

Jabber contexts to be injected to the Plugins

New IM window launched

ECC/

CPVE

Config IM&P

Communication flow between plugins


Next Steps

Register on CDN and download the Jabber Web toolkit

‒ http://developer.cisco.com/web/jabber-developer/jabber

Visit us in the World of solutions to see some more

demonstrations of the SDK in action

Recommended Sessions

‒ BRKCDN-1003 - How to Add Cisco Collaboration to Your Enterprise Web

Application – The Jabber Experience

‒ BRKCDN-1007 - Cisco Developer Show and Tell “Jabber Enabled Enterprise

Applications”

‒ BRKUCC-2480 - Cisco UC Soft clients: Deploying Cisco Jabber desktop

clients

‒ BRKUCC-2785 - Understanding Cisco Unified Presence 8.6

44

http://developer.cisco.com/web/jabber-developer/jabber


Complete Your Online

Session Evaluation Give us your feedback and you

could win fabulous prizes.

Winners announced daily.

Receive 20 Passport points for each

session evaluation you complete.

Complete your session evaluation

online now (open a browser through

our wireless network to access our

portal) or visit one of the Internet

stations throughout the Convention

Center.

Don’t forget to activate your

Cisco Live Virtual account for access to

all session material, communities, and

on-demand and live activities throughout

the year. Activate your account at the

Cisco booth in the World of Solutions or visit

www.ciscolive.com.

45

http://www.ciscolive.com


Final Thoughts

Get hands-on experience with the Walk-in Labs located in World of

Solutions, booth 1042

Come see demos of many key solutions and products in the main Cisco

booth 2924

Visit www.ciscoLive365.com after the event for updated PDFs, on-

demand session videos, networking, and more!

Follow Cisco Live! using social media:

‒ Facebook: https://www.facebook.com/ciscoliveus

‒ Twitter: https://twitter.com/#!/CiscoLive

‒ LinkedIn Group: http://linkd.in/CiscoLI

46

http://www.ciscolive365.com/

https://www.facebook.com/ciscoliveus

https://twitter.com/

http://linkd.in/CiscoLI

pass4sure 640-461 cisco voice and unified communications

Documents