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Exam : APPLE 9L0-005

Title : Apple Desktop Service

Certification Exam

Version : R6.1

   

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1. Which of the following is NOT a good step to take when working onsite on a computer?

A. Place parts on the floor.

B. Use a grounded ESD mat.

C. Wear a grounded ESD wrist strap.

D. Check the polarity of the grounded power outlet.

Answer: A

2. Which THREE of the following items are appropriate to use for ESD prevention? SELECT THREE

A. Metal work surface

B. CRT discharge tool

C. Grounded work mat

D. Wrist strap and cord

E. Static-shielding bags

Answer: CDE

3. ESD causes damage to circuits by ________.

A. slowing the circuit down

B. cooling the circuit too quickly

C. blasting a hole in the circuit

D. increasing the circuit's clock speed

Answer: C

4. Which FOUR of the following actions helps reduce the risk of damage from ESD? SELECT FOUR

A. Ground yourself and the equipment you are working on.

B. Always place ESD-sensitive components on metal surfaces.

C. Handle all ESD-sensitive boards by the connectors, not the edges.

D. Use static-shielding storage bags for ESD-sensitive components.

E. Do not touch anyone who is working on ESD-sensitive components.

F. Do not bring plastic, vinyl, or foamed polystyrene near ESD-sensitive components.

Answer: ADEF

   

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5. You have just completed replacing a logic board in an iMac (Flat Panel) and are reassembling the

computer. Which of the following special tools is recommended during this reassembly?

A. CRT discharge tool

B. Torque screwdriver

C. Spring tensioning tool

D. Jumper adjustment tool

Answer: B

6. Which of the following tools is required to open a Mac mini?

A. Torque screwdriver

B. 5 mm hex nut driver

C. CRT discharge tool

D. Torx T-15 screwdriver

E. Sharpened putty knife

Answer: E

7. Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A. Yes

   

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B. No

Answer: A

8. A customer asks about RAM speed requirements to upgrade his eMac (USB 2.0). What Apple resource

should you refer this customer to?

A. Downloads

B. Discussions

C. User's manual

D. Service manual

Answer: C

9. You require additional information about a specific problem with a customer's Power Mac G5. Which

one of the following resources is the Apple-recommended choice for researching the problem?

A. Downloads

B. Discussions

C. User's manual

D. Knowledge Base

Answer: D

10. Which section of the Power Mac G5 Service manual is the BEST place to look for instructions for

replacing a processor?

A. Views

B. Basics

C. Take Apart

D. Troubleshooting

Answer: C

11. According to Apple service manuals, what steps should you take before performing any take-apart steps

when replacing a part in any Apple product?

A. Disconnect and reconnect all internal cables.

   

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B. Lay the product on its side so it will not fall over.

C. Discharge the CRT and establish an ongoing ground.

D. Gather all necessary tools and perform all preliminary steps.

E. Order all available service parts for the appropriate configuration of the product.

Answer: D

12. Where is the BEST place to look for information regarding special take-apart tools for an Apple product?

A. Discussions

B. Service News

C. User's manual

D. Service manual

Answer: D

13. Which of the following is the format used to describe a version of Apple diagnostic software used with

Intel Macs?

A. 3S107

B. 2.5.8

Answer: A

14. "In Apple Hardware Test, what does an error code of ""mem_X/X"" signify?

A. It signifies that memory should be replaced.

B. It signifies that all memory slots are occupied.

C. It signifies that test results have been memorized.

D. It signifies that Apple Hardware Test requires more memory.

Answer: A

15. A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take

FIRST?

A. Replace the logic board.

B. Try to start up from a bootable CD or DVD.

   

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C. Reinitialize the hard disk and reinstall the Mac OS.

D. Replace the internal hard drive with a known-good hard drive.

Answer: B

16. You are troubleshooting an eMac system that has Mac OS X. The icon of a connected external FireWire

drive is not appearing on the Finder Desktop. Which of the following would be MOST useful in

troubleshooting this issue?

A. Terminal

B. Network Utility

C. Process Viewer

D. System Profiler

E. Apple Hardware Test

Answer: D

17. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving

logic board replacement. What should be done FIRST to correct this problem?

A. Replace the processor(s).

B. Run Apple Service Diagnostic.

C. Replace the fans inside the Power Mac G5.

D. Replace the Power Mac G5 logic board again.

Answer: B

18. Which of the following is the format used to describe a version of Apple diagnostic software used with

PowerPC Macs?

A. 3S107

B. 2.5.8

Answer: B

19. A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to

finish starting up due to a video issue. Which of the following would most easily accomplish the data

   

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transfer?

A. Remove the hard drive from the eMac and install it into the Power Mac G5.

B. The eMac will need to be repaired before any data can be recovered from it.

C. Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet

cable.

D. Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.

Answer: D

20. Which of the following can permanently damage an LCD display?

A. Rubbing the display.

B. Using a screen saver.

C. Not using a screen saver.

D. Turning brightness up too high.

Answer: A

21. What is the main function of Server Monitor?

A. It provides detailed status of Xserve hardware functionality.

B. it executes a full suite of diagnostics on all internal Xserve hardware.

C. It monitors the Mac OS X Server operating system and reports on any crashed processes.

D. It provides the video driver software to support connection of an Apple Cinema display to an Xserve

running Mac OS X Server.

Answer: A

22. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A. Remove all drive modules from the Xserve.

B. Remove the Xserve from its rack.

C. Press the System Identifier button.

D. Unlock all drive module bays.

Answer: B

   

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23. Which of the following tools is required to remove most major modules inside an Xserve G5?

A. None

B. Torx Driver

C. Hex Nut Driver

D. Flat Blade Screwdriver

Answer: A

24. Which of the following combination of Drive Module Status Lights and Drive Module Activity Lights

should you look for before you can safely remove a module from an Xserve G5?

A. Both lights ON

B. Both lights OFF

C. Status light ON, activity Light OFF

D. Status light OFF, activity light ON

Answer: B

25. Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A. CRT displays may contain toxic gases.

B. CRT displays may present a fire hazard.

C. CRT displays may implode if mishandled.

D. CRT displays may present a radiation hazard.

E. CRT displays may contain hazardous materials.

Answer: CE

26. Which THREE of the following are valid CRT safety rules? SELECT THREE

A. Touch the computer's metal chassis.

B. Wear a grounded ESD wrist strap.

C. Connect the AC power cord.

D. Remove any metal jewelry.

E. Wear safety goggles.

F. Don't work alone.

   

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Answer: DEF

27. When discharging a CRT, what part do you touch with the tip of the discharge tool?

A. anode aperture

B. high voltage cable

C. Flyback transformer

D. yoke connector/cable

Answer: A

28. Which part or parts of an eMac should NOT be touched until after the display is disconnected from its

power source and the CRT is properly discharged? SELECT ALL THAT APPLY

A. Yoke assembly

B. Anode aperture

C. Flyback transformer

D. Front of CRT display

E. Outer plastic housing

F. Yoke cable/connector

Answer: ABCF

29. Which one of the following is NOT a risk when working around CRTs?

A. Implosion

B. Overheating

C. Electric shock

D. Toxic materials

Answer: B

30. What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A. You should reset the Power Manager Unit on the logic board.

B. You should perform a full set of video adjustments on the CRT.

C. You should remove the CRT from the computer or display assembly.

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