CIS Security Ltd

Passion • Determination • Leadership

Passion • Determination • Leadership

ContentsHistory of CIS Security 03

Our Core Values 03

Our People 09

Services 11

Corporate Social Responsibility 18

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Structure & Management 06

Sectors 10

Our Senior Management Team 7

History of CIS Security

Since 1972, when our first manned guarding contract was awarded and implemented, we have steadily grown enabling us to maintain staff and client loyalty, our customer focus, and our reputation.

Founded in 1969 by two former Police Officers, Complete Integrated Solutions (CIS) Security Limited initially operated as a security management and commercial investigation specialist, advising City and industry clients on matters relating to best security practice, and providing a loss prevention and investigation service.

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Our Core ValuesCIS Security’s strategic vision is to consistently deliver the highest quality security services to all of our clients, and to be recognised as a business leader within the security industry.We constantly ensure the success of our business through the commitment of our employees.

Our motivation is the continual development of a committed and ambitious workforce through effective leadership and training. It is our continued priority to maintain and improve our levels of service. We guarantee all CIS Security employees’ primary focus is our customers.

Demonstrating our relentless work ethic, our passion for doing a good job, and our determination to continuously look for new and creative ways of delivering our service is what sets us apart from our competitors, regardless of contract size.

Carl Palmer, Executive Chairman, presenting at the Annual CIS Security Conference

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Account Managers – are assigned to each customer and employee, and are responsible for the contractual requirements and performance management of each contract.

Regional Account Directors – are readily available to their customers and Officers as well as offering a strategic approach when dealing with complex situations and identifying new initiatives.

Regional HR Advisors – are apportioned across the business in order for all of our employees and Management Teams to have experienced local support in HR related matters.

Contract Development – we ensure that every contract is reviewed for efficiencies after 90 days following contract award. Our teams are responsible for assessing staff performance throughout the year, and conducting mystery shopper exercises and penetration testing.

In House Training Academy – CIS Security self-delivers all training courses. This ensures that all employees are trained to our exacting standards and that all employees feel part of the CIS Security culture from the very start of their employment.

Control Room – every contract is visited by members of our Control Team to ensure they are familiar with the environment our Officers work in. Our London based Control Room is manned 24 hours a day and there is always assistance on-hand to support our staff and customers.

Duty Managers (out of hours) – our team conduct welfare visits and provide immediate response to our staff and customers. The Duty Managers ensure that we always have a management presence to oversee the running of our business and are the front line decision makers out of hours.

Duty Director - there is a senior manager on call 24/7 to oversee and manage any serious incident that may occur.

Technical Development Manager – supports all new implementations and oversees the integration of support systems. We ensure a culture of efficiency and ongoing technical development for all of our customers.

The business is further supported by our Sales, Finance, Human Resources and Administration Teams.

Structure & Management

Support StructureOur support structure offers the highest levels of specialist support directly employed by CIS Security to meet the needs of our customers and employees. We are firmly committed to the

ongoing investment in our support structure and strongly believe that this will ensure our business meets its commitment for service excellence, profitability and growth.

Management

“As Managing Director, I believe that we should concentrate on the long term success of the business by continuing to invest in the support structure of the Company.

With the steadfast direction of a strong and driven Management Team this will ensure that we meet our aspirations for profitability, growth and employee fulfilment.

In order for us to remain competitive and desirable to both our existing and new customers we must continue to “Get it Right First Time”, by offering innovation and providing high quality employees, excellent customer service and brand recognition.”

Neill Catton,Managing Director

Carl Palmer became Executive Chairman of CIS Security in January 2013. In his role as Executive Chairman, Carl is committed to meeting the Company’s growth plans and ensuring that CIS Security’s high values of service excellence and employee retention are maintained and constantly

improved. Carl, previously the Managing Director of the Company for over 14 years, is a firm believer in mentoring and developing his Senior Management Team to continually strive for quality and integrity in all that they do. Carl is a member of the Company of Security Professionals and Chairman of the South East and London British Security Industry Association.

Carl PalmerExecutive Chairman

With over 17 years of experience in all areas of the security industry, Neill Catton joined CIS Security in 2006 and became Managing Director of the Company in 2013. Neill assumes overall responsibility for the service delivery and management of all contracts, strategically developing his team to drive

forward his own message of “Get it right first time!”. Neill is well connected and respected within the Security Industry as a member of: ASIS, the City of London Crime Prevention Association and the Worshipful Company of Security Professionals, for whom he currently mentors the Young Members Group. Neill is always at the heart of key events in the City, ensuring CIS Security is fully exposed to industry developments.

Neill CattonManaging Director

Amanda McCloskey joined CIS Security Ltd in 2006 as the Human Resources (HR) Manager after spending six years working in HR for facilities management and media companies. Due to her success in building relationships with business partners, Amanda was promoted to Business Relationship Manager and,

most recently, to Sales & Marketing Director. Amanda is responsible for providing support to all partners, the Implementation Team and clients during the set up period. Amanda also monitors ongoing client satisfaction, attends all contractual review meetings during the implementation stage and in line with the client’s requirements thereafter.

Amanda McCloskeySales & Marketing Director

Tony Graves joined CIS Security in 1989, originally to manage the recruitment process. In 1998 he was appointed as the City Operational Director with the key function of overseeing the Account Managers’ performance. In 2006, Tony began his role as Customer Service Director responsible for

ensuring the service delivery to all clients is maintained and adhered to. Tony is known for offering support and guidance to clients and colleagues through the knowledge and experience he has acquired throughout his career at CIS Security.

Tony GravesCustomer Service DirectorOur Senior

Management Team

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Tracy Plant joined CIS Security in 2000 as the Human Resources (HR) Manager, managing recruitment, employee relations, welfare, and policies and procedures for the Company. In 2007, Tracy was promoted to the position of Strategic HR Manager and, most recently, to HR Director, responsible for the

compliance to the Approved Contractor Scheme, SIA Licensing of all licensable staff, policies and procedures, compliance management and strategic HRM. Tracy also manages TUPE processes and overseas the management of the HR Operational Team. Tracy is a Chartered Fellow with the Chartered Institute of Personnel and Development (CIPD).

Tracy PlantHuman Resources Director

Mick O’Keeffe joined CIS Security in 1979 as an Investigation and Security Consultant carrying out surveys and in-depth theft, and fraud investigations at various client premises. When CIS Security diversified into its now core business of manned guarding services, Mick continued to be integral to the

management of the Company as an Operations Director. Furthering his qualifications, Mick most recently became Health & Safety Director. Mick holds a health and safety qualification from the National Examination Board in Occupational Safety and Health (NEBOSH), is a Member of the Institute of Occupational Safety and Health (IOSH) and an Associate Member of the International Institute of Risk and Safety Managers (AIIRSM). Mick has also played a pivotal role in achieving ISO 14001 and OHSAS 18001 accreditations for the Company.

Mick O’KeeffeHealth & Safety Director

Stephanie Brand joined CIS Security in 2012 as Financial Controller. With over 18 years of finance experience, her depth of experience in a variety of blue chip companies enables her to lead the Finance Team and drive forward efficiencies. Stephanie has the ability to communicate with people at all levels and has

founded a very good relationship with the Operations Teams and clients in all aspects of the business. Stephanie is CIMA qualified (ACMA, BA Hons).

Stephanie BrandFinancial Controller

Ian Parkin joined CIS Security in 2004, after 12 years in the customer service industry as the UK Customer Service Manager for a blue chip company. Ian originally joined CIS Security as a Security Site Manager, and was promoted to Account Manager in 2007. Ian has a wealth of knowledge

working with college and university campuses, corporate buildings and in the financial sector. In 2009, Ian was promoted to a Regional Manager position looking after key accounts and several Account Managers. Most recently, Ian has been promoted to Regional Account Director where he focuses on strategically developing his Management Team and maintaining his relationships with clients.

Ian ParkinRegional Account Director

Nick Hawksley joined CIS Security in 1994 as a Security Officer. In 1996, he joined the Mobile Response Division managing client sites outside the M25. Due to his dedication and knowledge, he was promoted to Account Manager in 1999, responsible for additional sites in the City and West End. In 2009,

Nick was promoted to Regional Manager to look after a number of Account Managers and key accounts regionally throughout the UK. Most recently, Nick has been promoted to Regional Account Director, responsible for managing a portfolio of managers. In addition to this, he is responsible for driving key developments in technology-based systems linked to CIS Security’s 24/7 Communications Centre and client premises to ensure optimum efficiency of the business and the services we offer.

Nick HawksleyRegional Account Director

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We go to great lengths to look after our people, whether recruited directly or transferring to CIS Security at the start of a new contract.

Whilst recruiting we are discerning. We look for people with personality in order to find the right fit for both our employees and clients. We also have rigorous pre-employment procedures to thoroughly assess applicants and adhere to BS7858:2012 vetting standards.

Retaining our people is one of our strengths with a retention rate in the top percentile for the security industry. We focus heavily on developing talent from within. We mentor and support our employees as part of our succession planning model. Our people are ultimately appreciated, supported and well-managed.

Our People

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We have considerable experience working in a variety of industries including the:

n Private sector n Public sector n Retail sector n Manufacturing sector

Sectors

Services

CIS Security provides highly qualified and exceptionally trained uniformed security personnel to meet our individual client needs. We also recognise that each client and their requirements are different.

We are an SIA approved contractor in the following disciplines:

n Security Guarding n Door Supervision n Public Space CCTV n Key Holding

Manned Guarding

CIS Security provides fully managed reception and front of house services, and ensures that our clients have a team that is an extension of the brand image of their organisation. Our teams work closely with the Security Team to provide a seamless service for staff, clients and visitors.

In any business, first impressions are vital. As the first point of contact, our goal is to ensure that the Customer Journey is impressive, positive and memorable for all the right reasons. It is not just about looking smart and being efficient, but also about having a professional approach to making people feel at ease and reassured about our clients’ organisations.

Reception & Concierge

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CIS Security is committed to training our staff to the highest standards of professional and personal development. This is achieved by our qualified in-house trainers who deliver a variety of nationally recognised certified courses and personal development programmes. Our courses include:

n Static and Patrol n Door Supervision n Conflict Management n CCTV n Physical Intervention – Disengagement n Physical Intervention – Holding n First Aid at Work – 3 Day n Award in First Aid Response

n First Aid at Work – Defibrillator n Emergency First Aid at Work n BS7858-2012 Security Screening n Supervisor Training n Manager’s Development Programme n CIS Security Refresher n Customer Service n Fire Awareness n Fire Marshal n Refresher courses in: Report Writing,

Patrolling Techniques, Bag, Body, Building and Vehicle Searching, Suspect Package Awareness, Counter Terrorism, and bespoke courses

Training

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CIS Security fully operates and manages post room services for our clients, which include duties such as:

n Organisation and distribution of incoming post n Franking outgoing post n X-ray scanning n Courier coordination and dispatch n International package distribution

Post Room Management

At CIS Security, we offer a full range of security consultancy services including:

n Site Security Audits n Security Risk Assessments n Health and Safety Risk Assessments n Crime Deterrent and Reduction n Site Penetration Exercises n Contract Development n Escalation Procedures n Development of Assignment Instructions n Development and Testing of Emergency

Procedures n Staff Awareness n Investigations n “What If” Exercises

Consultancy

CCTV & MonitoringClose Circuit Television surveillance and monitoring assist in securing sites or part of sites 24 hours a day. Whether installing the CCTV solution, making updates or monitoring the systems, CIS Security has all the end-to-end resources to put these into place.

Security ServicesAccess ControlCIS Security can offer the installation, updating and maintenance of access control systems. Our expert advice and knowledge will ensure we put in place a system that meets our clients’ needs as well as abides by industry standards.

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Leaving a vacant property unattended can leave a site at risk for illegal occupancy, theft, vandalism, utility failure, pest and rodent infestation, and fly-tipping. Our guardian services assist in the avoidance of these costly risks by relying on our guardians who have been conscientiously vetted to be Property Guardians to occupy and look after vacant properties.

Client premises vary in size and sector, and can include anything from residential housing estates to local councils to vacant schools, shops and more.

Guardian Services

Our service portfolio provides a 24-hour mobile key holding and alarm response service. CIS Security Mobile Officers are able to respond to calls in a fleet of GPS-equipped vehicles, allowing us to monitor our response in real time via an online tracker.

We operate in accordance with BS7984 requirements and are backed up by a 24-hour communications centre.

Key Holding & Alarm Response

Solid financial performance is closely connected to responsible business practice. We believe companies that understand and address the impact of business on society, as well as the environment will be future corporate leaders. This is why CIS Security is committed to making business decisions that address ethical, social and environmental concerns.

In the CommunityAs an organisation, CIS Security recognises the significance of investing in the local communities in which we work. We are keen to encourage community cohesion by supporting the employment of local community residents and of young people through schemes such as apprenticeships, internships and work experience. We are also committed to supporting initiatives that benefit the local community, and the communities of our clients through sponsorship, participating in charity events and causes, and being involved in our clients CSR initiatives.

The EnvironmentEnergy efficient policies are incorporated into our services, premises and operations. Targets are set for progress on environmental aspects such as recycling, and incentive schemes are in place for all Head Office employees proposing new ideas to further minimise our environmental impact.

We ensure that environmental issues are always included in Company training programmes. All our employees are encouraged to adopt sound environmental practices both at work and at home. The Company also promotes cycling to work and our modern vehicle fleet are all efficient low emission vehicles.

Corporate Social Responsibility

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CIS Security Limited418-426 Lewisham High StreetLondon SE13 6LJ