patchwork february 2013 mav
TRANSCRIPT
www.patchworkhq.com@patchworkhq
Patchwork
www.patchworkhq.com
FutureGov change management approach, specialising in the use of digital technology to deliver local public services differently Design | Technology | Change
Patchwork is a multi-agency networking website, allowing front line
staff to quickly and easily establish a virtual team to provide joined-up
services to an individual
Other FutureGov projects:
Introducing Patchwork
VIDEO
http://vimeo.com/49825473
www.patchworkhq.com
The Question
How can we free up people involved in
safeguarding to prioritise their time
with clients, join up services around
children and families and surface
patterns for earlier intervention
sooner?
www.patchworkhq.com
A new kind of enterprise IT
www.patchworkhq.com Ref: Prof Sue White, University of Birmingham
Lee Bryant, Headshi0 to
networks…
Where we started from – September 2009
www.patchworkhq.com
Initial hypothesis
www.patchworkhq.com
A light-weight web app that
draws existing data from each
agency’s system, as well as the
child and family, and presents it
in a useful way.
Co-design
Human networks matter
www.patchworkhq.com
Detec3ve Sergeant
GP/ health visitor
Social Worker
Youth Worker Teacher
Child
Mother
Other Agency
Peers
Neighbour
Rela3ve
Relationships are elusive
“Most social work teams (60%) are
operating with a 20%–30% vacancy rate
and 12% turnover which means
relationships aren’t consistent”
Association of Directors of Children's Services and
Society of Local Authority Chief Executives
www.patchworkhq.com
Simplicity is valuable
www.patchworkhq.com
“We used to know there was an issue by
how thick the file was”
“I don’t pine for paper files”
“I feel that we are trying to represent
the content of a child’s life in a
computer format. People are not like
that and it makes me upset”
“You should see my Desktop on my PC,
there’s files everywhere. If I don’t have
the file in front of me it doesn‘t exist”
“They asked me how I would improve
ICS, I said just make it a big giant field.
Everyone laughed, but I was serious”
“I’d like to see my
notes like layers in
Photoshop”
The user priorities
www.patchworkhq.com
The design
www.patchworkhq.com
1
Multi-agency, multi-area
www.patchworkhq.com
2012 Future of Local Government
National Summit
Local Government Leading Change
Conference Cost: $572 (including GST). Note: no single day registrations are available
To register: go to www.mav.asn.au/events/Pages/upcoming-events.aspx and scroll down to July 10
Queries: John Hennessy: [email protected] (03 9667 5555)
Accommodation: 5\GJHV�0HOERXUQH������([KLELWLRQ�6WUHHW��������������0HUFXUH�+RWHO�����6SULQJ�6WUHHW��0HOERXUQH��7ROO�IUHH�������������
Feedback from Patchwork Users
“It doesn’t take any trouble to pick up the
phone (once you know who to call)”
“It saves us so much time”
“Where we see a health need, there could be a
greater social need down the road”
“It will sit quite nicely below our thresholds at
the moment”
www.patchworkhq.com
Government grade secure infrastructure
Patchwork as a Munro Exemplar
“Whilst it will always be necessary to have
systems for storing documents, recording events
and decisions and gather data, it is important that
the use of technology does not become reduced
to these important but rather static functions.
There is growing evidence of smaller scale, pilot
design projects. It would be useful to illustrate
this with an exemplar…”
The Munro Review of Child Protection Progress Report: Moving towards
a child centred system
Where next
Families functionality: connecting individuals
in households and supporting family
intervention programmes
Analytics: identifying need and changing
circumstances intervening early, mapping and
managing connections
Design for more and more use cases: M&CH
and a wide range of multi-agency applications
www.patchworkhq.com
