TEAM MEMBERSPATEL KAUSTUBH

PATEL MONIKA

PATEL KOMAL

KALPANA SINDHU

VIBHUSHA NALIYAPARA

POOJA PANCHAL

GRISHMA JOSHI

REKHA PARMAR

BINDIYA PARMAR

NAJIB KHAN

ANKITA BHARDWAJ

BHAVANA CHAVADA

PRIMARY ACTIVITIES

INBOUND LOGISTICS.

Data sharing with suppliers to coordinate production schedules and just in time deliveries.Coordination of parts and components design.Real-time diagnosis of customer experience with parts failure and defective performance.Use of internet auction and e-market to procure selected parts and components.Online systems for ordering, order processing, and payment of suppliers.

OPERATION

Build-to-order capabilities.Interplant coordination of production.Real-time production and inventory data provided to sales force and distribution channel allies.Production coordination with contract manufacturers.

EXAMPLEYatra. Com maintaining there streamline

operation of there services

DISTRIBUTION AND OUTBOUND LOGISTICS.

Online dealer ordering and order processing.Customer and dealer access to delivery schedules and order status.Collaborative data sharing of real-time sales.Collaborative sales forecasting with distribution channel partners.Real-time coordination of shipping needs with shipping partners.

EXAMPLEDell use to sell directly to there

customer (home based, small and large enterprises)

SALES AND MARKETING

Customer ordering capabilities at website.Online product catalogs containing extensive product information and product specs.Real-time access to customer account data.Online software that permits customers to specify build-to order configuration.Online price quotes.Online marketing tailored to customer profile and buying habits.Online announcement of special sales and promotions.

EXAMPLEMarketing and Sales:P& G: P&G allow their product as freebie

after registration online to test their product

SERVICE

Extensive online product information.Online support for customers via online customer service reps, e-mail, chat rooms, PC voice communications, and streaming video.Real-time order status reports.Online customer ordering at company website.Online order processing, invoicing, and electronic payment for purchases.Online processing of warranty claims.

EXAMPLEAfter sale services: Transcend allow their customers to register their product online

for life time warranty

EXAMPLESamsung: Samsung Online

Service Centre

SUPPORT ACTIVITIES

TECHNOLOGY AND PRODUCT DEVELOPMENT

Collaborative product design across all company locations and with other value chain partners.R&D access to online sales and service data for use in correcting performance problems and designing new products and models.

Application used

SAP: It is a German multinational software corporation that makes enterprise software to manage business operations and customer relations.

EXAMPLETATA Nano: Using interactive

Dealer Locator Application

EXAMPLETata Consultancy: Internet based Information Sharing

Database

HUMAN RESOURCE MANAGEMENT

Online training programs.Online posting of job openings, resume submission.Self-service benefits administration.Online personnel files.

Open-source Ticket Request System, is a free and open-source trouble ticket system software package that a company, organization, or other entity can use to assign tickets to incoming queries and track further communications about them. It is mainly used by E commerce Business

Application used

Email and Collaborative Suits: It mail and collaboration server that can handle all the communication and collaboration needs of your company

EXAMPLEIBM using web based

training for there employees

GENERAL ADMINISTRATION

Web-based dissemination of company information across all locations.Online investor information.Real-time monitoring of sales at various company locations and real-time calculation of revenues, costs, profits, and cash flows.E-mail communication system.

EXAMPLE108 Emergency Ambulance services