path to performance™ - knolskape new brochures... · 2018. 10. 10. · path to performance™: 26...

PATH TO PERFORMANCE™Powered by CrossKnowledge

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Path to Performance™: Categories

ManageMyself

ManagePriorities

ManageTalent

and Retention

Manage Salesand My

Customers

Manage MyPeople and

My Team

BUSINESSEXCELLENCE

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Path to Performance™: 26 titles available

Manage My People and My Team

12. Take Your Team to the Next Level of Performance

13. Add Coaching to Your Management Style

14. Foster a Happy Workplace

15. Get Your Team Working Together

16. Managing Remote Teams Effectively

17. Building Customer Focused Teams

18. Building a Learning Culture

19. Manage Your Team’s Motivation and Engagement

20. Effective Performance Evaluation

Manage Myself

1. Give a Boost to Your Communication Style

2. Dare to Become an Intrapreneur and Reap the Benefits

3. The Finance Tools that Every Manager Needs

4. Harness Emotions to Be More Effective/ Nurture empathy at work

5. Unlock Your Creative Potential at Work

6. Strategies for Personal Effectiveness

Manage Talent and Retention

25. Effective talent management

26. Attracting and retaining right talent

Manage Priorities

7. Effective Time Management

8. Find New Solutions Through Design Thinking

9. Make Complex Project Management Simple

10. Make Remote Working Effective for You

11. Shift to Management 3.0

Manage Sales and My Customers

21. Leading Customer Experience in Retail

22. Manage Your Key Accounts Like a Champion

23. Sell Solutions, Not Products

24. Maximize the Potential of Your Sales Team

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Audience: Managers and high-potential employees

Time taken: Approx. 10.5 hours

• This course is for managers looking to transform their team’s performance, and for those who want the members of their team to be happy, effective and productive • This six-level training course will give managers the key skills needed to achieve these goals

Takeaways: Identify the different stages of a team’s development, Adapt your management style to suit your team, Guide your team to the next level of performance.

LEARNING PATH

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Do you manage a real team?

Form your team!(forming)

Achieve harmony(norming)

Which stage of developmentis your team at?

Overcome conflict betweenmembers (storming)

Coordinate performance(performing)

Take Your Team to the Next Level of Performance


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TRUST OUR EXPERTS

Special ist in change engineering . Coach to managers and direc-tors. Associate Director at

INSEP Consulting.

DIDIER NOYÉ

Best-selling writer and philosopher. One of the

thinkers in the world. Rated second in the Thinkers 50

in 2001.

CHARLES HANDY

Rated as one of the top 50 leading management thinkers by the Finan-cial Times, Le Capital, Wirtschaftswoche and The Economist. Lifetime Achievement Award from the International Leader-ship Association and 5-time winner of the INSEAD Distinguished Teacher award. Considered one of the world’s 6 founding professionals in the devel-opment of leadership as

MANFRED KETS DE VRIES

Senior Lecturer in Busi-ness Administration at Harvard Business School and world-renowned researcher, speaker and author in leadership, leader development, change management and

organizational systems.

SCOTT SNOOK

Full Professor of Adult Education at Park Univer-sity, Researcher at Maas-tricht University. Founding Director of the award-win-ning Faculty Center for

Innovation.

AMBERDAILEY-HEBERT

a field of expertise.

most influential business

FOR PROVEN BENEFITS

+Adapt your management style to your team

Identify the different stages of a team’s development

+Guide your team to performance

Take Your Team to the Next Level of Performance


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Add Coaching to Your Management Style

Audience: Managers who want to support change more effectively and help team members achieve self-development goals

Time taken: Approx. 5 hours

• In a changing business environment, managers have to face a lot of new responsibilities. Coaching as a management style has shown itself to be an effective way of enhancing the performance of all those who are exposed to it (managers, teams and individual staff members) • Coaching makes it possible to create a less stressful environment for teams, to foster effective teamwork and to support change • But how do you reconcile coaching and management? What skills do you need to acquire in order to build coaching into your management methods? This course will give you the answers!

Takeaways: Understand the challenges of executive coaching, Observe and listen, Get people to change their behavior, Help people to move forward, Support people through change

LEARNING PATH

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What is coaching?

Providing constructivefeedback

Hands-off support

Observing and listening

Fostering self-confidence

Helping people to change

7Supporting people

through change


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MARIE R. MIYASHIRO

Internationally recog-nized author, business consutant, facilitator, keynote speaker and Nonviolent Communica-tion (NVC) practitioner. Best-selling author of The Empathy Factor - Your Competitive Advantage for Personal, Team, and

Business Success.

Understand the challenges of executive coaching +

Observe and listen+

Get people to change their behavior+

Help people to move forward +

Support people through change

FOR PROVEN BENEFITS

TRUST OUR EXPERTS

ANDREW KINDER

Chartered Counselling &Occupational Psychologist.Expert in remote working and well-being. Associate Fellow of the British

Psychological Society.

DIDIER NOYÉ

Specialist in change engi-neering. Coach to manag-ers and directors. Associ-ate Director at INSEP

Consulting.

SCOTT SNOOK

Senior Lecturer in Busi-ness Administration at Harvard Business School and world-renowned researcher, speaker and author in leadership, leader development, change management and organizational

systems.

MATTHIEU RICARD

Molecular geneticist turned Buddhist monk, and the Dalai Lama’s righthandman. Photographer and best-selling author. Researcher on the effectsof meditation on the brain.Celebrated leader ofhumanitarian projects in

the Himalayan region.

Add Coaching to Your Management Style


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Foster a Happy Workplace

Audience: Business unit managers, anyone supervising one or more employees


• Happy employees give their best, and well-being is shown to have an immediate impact on productivity, innovation and customer orientation

• But how can you create a positive atmosphere?

• How do you measure team happiness and well-being?

• And how can you best deal with people when they’re unhappy or burned out?

• This program will help you set up a framework for team well-being

Takeaways: Understanding happiness and well-being at work and what they entail, Being able to create a positive atmosphere, Knowing how to react to an employee who seems unhappy, Analyzing team well-being, Preventing problems related to unhappiness at work.

LEARNING PATH

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How do we adopta positive mindset?

Let’s assess team well-being

Let’s make the officea happy place

How can we create a positiveatmosphere?

What can we do to preventburn-out?

How can we bestencourage teamwork?


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TRUST OUR EXPERTS

ANDREW KINDER

Chartered Counselling &Occupational Psychologist.Expert in remote working and well-being. Associate Fellow of the British

Psychological Society.

Fellow of Harvard U n i v e r s i t y M e d i c a l School . In te rnat iona l coach on self-leadership. Former teacher at the IMD of Lausanne and visiting lecturer at

INSEAD.

MATTHIEU RICARD

Molecular geneticist turned Buddhist monk, and the Dalai Lama’s righthandman. Photographer and best-selling author. Researcher on the effectsof meditation on the brain.Celebrated leader ofhumanitarian projects in


Leading international academic researcher, authorand activist in peoplecentered design and innovation. Holds the Helen Hamlyn Chair of Design at the Royal College of Art, London. Published more than 20 books on different aspects of design and innovation; his most recent titles include Time & Motion

and Life of Work.

JEREMY MYERSON MARIO PUIG

Understanding happiness and well-being at work and what they entail

+

Being able to create a positive atmosphere

+

Knowing how to react to an employee who seems unhappy

+

Analyzing team well-being

+

Preventing problems related to unhappiness at work

FOR PROVEN BENEFITS

Foster a Happy Workplace


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Get Your Team Working Together

Audience: Managers looking to setup a cohesive team

Time taken: Approx. 6-8 hours

• As organizations become less strictly compartmentalized, the ability to work in teams is becoming more of a skill in its own right

• And it’s a skill that can be consciously developed • This course will help learners to do that by looking at how to work towards similar goals, harness differences, manage conflicts and work better together remotely

Takeaways: Selecting the right candidates for a remote team, Laying its foundations, Keeping in touch with team members, Communicating remotely, Running a remote team and making sure everyone is on the same page, Supporting and motivating remote team members.

LEARNING PATH

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Foster cooperation

Cooperate acrossgenerations

Cooperate remotely

Share a vision

Deal with conflict

Put it into practice


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TRUST OUR EXPERTS

CHARLES HANDY TAMMY HUGHES

Best-selling writer and philosopher. One of the

thinkers in the world. Rated second in the Thinkers 50

in 2001.

CEO of Claire Raines Asso-ciates, pioneering experts on generational differ -ences. President of the Heim Group, one of the premier consulting firmsin the US for gender differ-

ences in the workplace.

MARTHA GABRIEL

Internationally acclaimed consultant, professor and researcher (BSP). Author of the best-selling Marketing

in the Digital Age.

Wharton top-rated pro-fessor. Ranked among the world’s 25 most influen-tial management thinkers. Listed on Fortune maga-

zine’s 40 under 40.

ADAM GRANT

Recognized interna-tional thought leader and speaker. Author of Stories of Remote Teams Doing Great Things. Founder and Director of Collaboration

Superpowers.

LISETTE SUTHERLAND

most influential business

Molecular genet ic ist turned Buddhist monk, and the Dalai Lama’s right-hand man. Photographer and best-selling author.

of meditation on the brain. Celebrated leader of humanitarian projects in


MATTHIEU RICARD

Researcher on the effects

Selecting the right candidates for a remote team+

Laying its foundations+

Keeing in touch with team members+

Communicating remotely+

Running a remote team and making sure everyone is on the same page+

Supporting and motivating remote team members

FOR PROVEN BENEFITS

Get Your Team Working Together


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Audience: Business unit managers, anyone who has to manageat least one staff member working remotely


• There are special challenges in remote working to maintain efficiency, engagement and alignment between team members towards a common goal

• But there are also great benefits to be had. Managers are increasingly tasked with motivating and holding together far-flung teams, and are expected to be able to rise to their special challenges

• This course will give participants the tools and best practices needed to support their remote team members, and to make sure that everyone, everywhere is singing the same tune

Takeaways: Selecting the right candidates for a remote team, Laying its foundations, Keeping in touch with team members , Communicating remotely, Running a remote team and making sure everyone is on the same page, Supporting and motivating remote team members.

LEARNING PATH

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How do we set upa remote team?

How can we lay goodfoundations?

How should wefoster teamwork?

What’s the best wayto reach out?

Let’s maintain anatmosphere of trust

How can we support andmotivate our people?

Managing Remote Teams Effectively


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TRUST OUR EXPERTS

Stories of Remote Teams Doing Great Things

The Spider’s Strategy

ANDREW KINDER AMIT S. MUKHERJEE LISETTE SUTHERLAND

Selecting the right candidates for a remote team+

Laying its foundations+

Keeing in touch with team members+

Communicating remotely+

Running a remote team and making sure everyone is on the same page+

Supporting and motivating remote team members

FOR PROVEN BENEFITS

Managing Remote Teams Effectively


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Building Customer Focused Teams

Audience: Managers


• To gain a competitive edge in a market, a company can focus on prices, innovation or brand image. But one of the most effective ways to stand apart from the crowd is to offer quality service that meets customers’ expectations, which will also help to enhance the company’s image

• Client orientation is a long-term strategy that has to involve the entire organization, from top management all the way down the corporate ladder

Takeaways: Making teams aware of what customer orientation is and how to develop it, Higher levels of customer satisfaction and loyalty, Applying the approach to in-house clients so that people work together more effectively.

LEARNING PATH

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What does quality customerservice mean?

How can we match service tocustomer expectations?

How can we deal withdissatisfied customers?

What do our customers reallyexpect?

How do I motivate and empowermy team for more customer focus?


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TRUST OUR EXPERTS

New York Times and Wall Street Journal best- selling author, sought- after customer service and experience expert. Hall of fame speaker for National

Speakers Association.

SHEP HYKEN

Professor Emeritus of Ser-vice Strategy Marketing and Management at IMD

and best-selling author.

JACQUES HOROVITZ

Chaired Marketing Pro-fessor at Wharton School, U. Penn. Extensively pub-lished in the Journal of Consumer Research and the Journal of Market-ing. Academic Director for Wharton’s Advanced

Management Program.

DAVID R. BELL

Professor of Marketing at Saint Joseph’s University, academic authority on consumer behavior. Author of best-selling Consumer Behavior: Buying, Having, and Being. Frequent con-tributor to The New York Times, USA Today and The Wall Street Journal and regularly appears on tele-vision shows including The Today Show, Good Morning

America and CNN.

MICHAEL R. SOLOMON

Internationally recognized author, business consul-tant, facilitator, keynote speaker and Non violent Communication (NVC) practitioner. Best-selling author of -thy Factor - Your Com-

Personal, Team, and Busi-ness Success.

MARIE R. MIYASHIRO

The Empha

petitive Advantage for

FOR PROVEN BENEFITS

+

Higher levels of customer satisfaction and loyalty

Making teams aware of what customerorientation is and how to develop it

+

Applying the approach to in-house clients so thatpeople work together more effectively

Building Customer Focused Teams


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Audience: Managers, staff members


• Even if employees could somehow know everything, that wouldn’t be enough, as the nature of our work continues to change at an ever-accelerating pace

• The answer is to become more innovative and adaptable—it’s the key success factor for modern organizations and the people who work in them

• And yes, employees can learn how to learn, and that is what this course is all about

Takeaways: Position yourself as a learning leader, Build a work environment that stimulates long-term learning, Target priority skill development with digital technology.

LEARNING PATH

Become a learning leader 1

Your role as a learning leader2

Offer a learning environment 3

Make learning last4

Develop new skills 5

6

7Let’s put this into practice

Use digital tech to learnmore effectively

Build a Learning Culture


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TRUST OUR EXPERTS

Best-selling writer and philosopher. One of the most influential busi -ness thinkers in the world. Rated second in the

Thinkers 50 in 2001.

CHARLES HANDY

Full Professor of Adult Education at Park Uni-versity, Researcher at Maastricht University. Founding Director of the award-winning Faculty

Center for Innovation.

AMBER DAILEY-HEBERT

Internationally acclaimed consultant, professor and researcher (BSP). Author of the best-selling Market-

ing in the Digital Age.

MARTHA GABRIEL

Author of best-selling Management 3.0 and Top 50 Leadership Expert . Wr i ter, speaker and thought-leader, blogger for Forbes.com, Harvard Business Review, Entre-preneur.com and The

on the cre-ative economy, agile man-agement and personal

development.

JURGEN APPELO

Huffington Post

Wharton top-rated pro-fessor. Ranked among the

management thinkers. Listed on maga-


ADAM GRANT

world’s 25 most influential

Fortune

Position yourself as a learning leader+

Build a work environment that stimulates long-term learning +

Target priority skill development with digital technology

FOR PROVEN BENEFITS

Build a Learning Culture


Connect with us





Audience: Managers, business unit managers, anyone overseeingone or more employees


• As managers we want our teams to approach every day ready to give their best and be engaged • This is achievable, and managers play an essential role in fostering the motivation that makes this happen

• This course presents participants with tools from a variety of experts to help managers ensure a fulfilling work experience for their teams

Takeaways: Developing individual performance, Putting together a toolbox that will allow you to put things into practice in the field.

LEARNING PATH

What creates motivation? 1

Define engaging roles2

Create leaders 3

Foster harmony4

Create a stimulatingworkplace 5

6 Motivate a remote team

Manage Your Team’s Motivation and Engagement


Connect with us





TRUST OUR EXPERTS

Wharton top-rated pro-fessor. Ranked among the

-tial management thinkers. Listed on Fortune maga-


Chartered Counselling & Occupational Psychologist. Expert in remote working and well-being. Associate Fellow of the British Psy-

chological Society.

ADAM GRANT ANDREW KINDER

Internationally recognized author, business consul-tant, facilitator, keynote speaker and Nonviolent Communication (NVC) practitioner. Best-selling author of The Empathy Factor - Your Competi-tive Advantage for Per-sonal, Team and Business

Success.

MARIE R. MIYASHIRO

.

-Professor of Leadership and Innovation at ESCP. Visiting professor at Cornell, Stanford, U. Mass. Author of best-selling Freedom, Inc.

ISAAC GETZ

-

Work

3-time best-selling author, futurist, advisor and leading keynote speaker on the future of work and employee experience . Author of The Future of

and The Employee Experience Advantage

JACOB MORGAN

-tive Organizations and Distinguished Professor of Business at the Marshall School of Business, USC.

gurus in management” (Business Week) and the “25 visionaries who have shaped today’s workplace over the past century”

(Workforce).

EDWARD LAWLER

Director, Center for Effec

Ranked among the “Top 6

world’s 25 most influen

+

Developing individual performance

Putting together a toolbox that will allow youto put things into practice in the field

FOR PROVEN BENEFITS

Manage Your Team’s Motivation and Engagement


Connect with us





Effective Performance Evaluation

Audience: Business unit managers, unit supervisors, anyone who is required to conduct a performance review


• Annual performance reviews are an important tool for both managers and staff. They’re an opportunity to assess skills and performance, and to define new goals • The details differ from one company to the next, but it’s still possible to identify some best practices and a meeting structure that can be used generally • This course will give participants more control over your annual reviews, so that they become opportunities for constructive, positive dialog

Takeaways: Understanding what’s at stake during a performance review, Organizing and conducting the meeting, Defining motivating goals, Using active listening and rephrasing, Reacting in difficult situations or in cases of conflict, Self-assessing one’s evaluations

LEARNING PATH

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What’s at stake inperformance reviews?

How to definemotivating goals

How to managedifficult situations

How to conductperformance reviews

What’s the best way to communicate feedback?

Put it into practice!


Connect with us





EDWARD LAWLER

Director, Center for Effec-tive Organizations and Distinguished Professor of Business at the Marshall School of Business, USC. Ranked among the “Top 6 gurus in management” (Business Week) and the “25 visionaries who haveshaped today’s workplace over the past century”

(Workforce).

TRUST OUR EXPERTS

MARIE R. MIYASHIRO

Internationally recognizedauthor, business consul-tant, facilitator, keynotespeaker and NonviolentCommunication (NVC) practitioner. Best-sellin-author of The EmpathyFactor - Your CompetitiveAdvantage for Personal, Team, and Business

Success.

TAMMY HUGHES

CEO of Claire Raines Associates, pioneering experts on generational differences. President of the Heim Group, one of the premier consulting firms in the US for gender differences in the

workplace.

DANIEL KLUGER

Expert in management.Member of the Krautham-mer International Board of

Directors for 30 years.

CHARLES HANDY

Best-selling writer andphilosopher. One of themost influential businessthinkers in the world. Ratedsecond in the Thinkers 50

in 2001.

+

+Defining motivating goals

+Using active listening and rephrasing

+Reacting in difficult situations or in cases of conflict

+

Understanding what’s at stake during a performance review

Organizing and conducting the meeting

Self-assessing one’s evaluations

FOR PROVEN BENEFITS

Effective Performance Evaluation


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Look Forward to Partnering With You

“To experience is to learn. Everything else is just information.”

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path to performance™ - knolskape new brochures... · 2018. 10. 10. · path to performance™: 26...

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