path to “wow” path to “wow” 2 types of businesses “ouch” “ho-hum” “gee-whiz”...
TRANSCRIPT
![Page 1: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/1.jpg)
![Page 2: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/2.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com2
Types of Businesses
“Ouch”
“Ho-Hum”
“Gee-Whiz”
“WOW”
Lost control – personally and professionally
Tend to do OK when the market is OK
Well managed – tend to get comfortable / vulnerable
Impeccably managed in every aspect – never comfortable
![Page 3: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/3.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com3
WOW BusinessesWhat They Look Like
• Clear vision and sense of purpose
• External focus
• Clear values and strategy
• Organizational alignment
• Effectively lead people and manage processes
• Flawless and rhythmic execution
![Page 4: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/4.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com4
Some Fundamentals
• Know what you want to achieve
• Know what you do well – and why it matters
• Focus on the present and the future
• Employ the very best people
• Minimize surprises
![Page 5: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/5.jpg)
The First PPerpetual Planning
Steps1-10
![Page 6: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/6.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com6
Personal Vision
• A unifying set of personal values, beliefs and attitudes
• Links dreams, goals and timetables of the owner to the business
• Defines and articulates the outcomes to be achieved by all stakeholders
![Page 7: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/7.jpg)
Perpetual Planning Process
PERSONAL VISION
ORGANIZATIONAL VISION
STRATEGIC AND OPERATING PLANS
In Sync
PATH TO“WOW”
![Page 8: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/8.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com8
Planning
A decision-making process by which
organizations develop their objectives, strategies, and action plans to achieve them.
Planning emphasizes present-day
decisions that affect the future.
![Page 9: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/9.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com9
• Define Reality
• Focus your business against defined reality
• Determine Skills / Competencies required for success
Adapted from Peter DruckerTheory of the Business
Pub. date: Sep,1994
Simplified Planning Model
![Page 10: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/10.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com10
Stra
tegic
Con
tinu
ous
Imp
rovem
ent
Vision(The outcome we will achieve)
(What we do, products offered, customers served, needs met)
Mission
Planning
Setting Direction
![Page 11: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/11.jpg)
PATH TO“WOW”
www.gowowadvisors.com
11
• CEO not committed
• Wrong people in key positions
• Ignore marketplace reality
• Too many goals / activities
• People who will implement it – not involved in creating it
• Current business not “in control”
• Crises intervene
• Not reviewed regularly
• Not held accountable for results
• Inadequate resources available
Why Plans Fail
Courtesy of Dave Sullivan© 2013, Shamrock Group, Inc.
![Page 12: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/12.jpg)
The Second “P”People
– Alfred S. Chandler
“Structure Follows Strategy.”
Steps11-17
![Page 13: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/13.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com13
People Who Fit – – Now and for the future
• Right person; right skills; right structure
• Look for those who are a cultural “fit”
• Hire for attitude; train for skills
• Hire slowly – terminate quickly
• Never settle
![Page 14: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/14.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com14
The Future Organization
• Review current structure vs. current performance
• Overlay the strategic plan– Determine skill sets required from each key person
– Evaluate capabilities of current employees to deliver it
• Identify gaps
– Initiate employee development program
– Recruit / hire talent required
• Revise the structure to implement the plan
![Page 15: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/15.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com15
People Development
We each have the ultimate responsibility for our own growth – personal and professional
• Leadership’s role• Create the environment
• Provide the resources
• Give feedback on developmental progress
• Employee’s role – develop /grow with the company
Who is Responsible?
![Page 16: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/16.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com16
Leadership Facts
• Everything you do is observed and interpreted
• You cannot control everything that happens - nor can you control what others think
• Every interaction within an organization conveys a message – by design or by default
• Just because you own the place doesn’t give you the right to run it
![Page 17: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/17.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com17
Culture
• The way things get done
• Leaders form the culture through their behavior
• Major driver of long-term success or failure
• Must be managed – even in the “WOW!” companies
• Difficult to change
![Page 18: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/18.jpg)
Your Impact on Culture
Values
Your Actual Behavior
Behaviors as perceived by others
Behaviors as perceived by you
Leadership Behavior
Courtesy of Dr. Lee Ginsburg and Shamrock Group, Inc
GAP
PATH TO“WOW”
![Page 19: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/19.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com19
Effective Organizations
• Flexible, adaptable, and creative
• Buy-in to what must be done
• Believe they have a responsibility to the business – not just to their job
• Do what they say they will do – and they do it on time
• Welcome being accountable for results
![Page 20: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/20.jpg)
The Third “P”Processes
Step18
![Page 21: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/21.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com21
Process Control Issues
• No defined outcome
• Unclear who has what authority
• Priorities are blurred
• Duplication of effort
• Less than expected performance
• Slow to make decisions
![Page 22: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/22.jpg)
PATH TO“WOW”
www.gowowadvisors.com
22
• Aligned / driven by plan
• Defined / well documented
• Clear- never misinterpreted
• Repeatable
• Followed to the letter
• Linked to job descriptions
• Impact compensation
• Drive training and development
WOW Processes
![Page 23: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/23.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com23
Control Process
• Set performance standards
• Consistently monitor and measure performance
• Take appropriate action
• Recognize / reward achievement – good and bad
![Page 24: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/24.jpg)
The Fourth “P”Performetrics
Steps19-23
![Page 25: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/25.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com25
Performetrics
• Focus on outcomes – not activities
• Monitor performance versus plan
• Anticipate trends that will impact the business
• Link empowerment and accountability to performance
“Things that get measured are the things that get done.” – Michael LeBouef
![Page 26: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/26.jpg)
PATH TO“WOW”
www.gowowadvisors.com26
• Job descriptions
• Dashboards
• Balanced scorecard
• ABC Accounting
• McKinsey 7-S
• ISO
• Action plans
Performetrics Examples
The tools used don’t matter – using them consistently to improve the business does
![Page 27: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/27.jpg)
The Fifth “P”Passion
Steps1-23
![Page 28: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/28.jpg)
PATH TO“WOW”
PATH TO“WOW”
www.gowowadvisors.com28
When you bring together passion and vision,
anything is possible
Inspiration
![Page 29: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/29.jpg)
PATH TO“WOW”
www.gowowadvisors.com29
• The primary driver of a WOW business
• Comes from our personal vision and values
• It creates purpose
• Accelerates the pace of play
• Provides the excitement and courage to move forward
Passion
![Page 30: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/30.jpg)
PATH TO“WOW”
www.gowowadvisors.com30
• Servant leaders – looks to the needs of the people first • Humble; yet confident
• Calm; yet assertive
• Courageous; yet controlled
• Dedicated to being the best
• Committed to the success of the business
• Recognizes personal flaws and seeks help
Passionate Leadership –– Getting to WOW levels
![Page 31: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/31.jpg)
PATH TO“WOW”
www.gowowadvisors.com31
• Surrounded themselves with talented people
• Seek outside counsel and expertise
• Actively listen
• They realize this is a journey – not a destination
• Continue to learn and grow
• Step aside at the right time
Passionate Leadership –– Staying at WOW levels
![Page 32: PATH TO “WOW” PATH TO “WOW” 2 Types of Businesses “Ouch” “Ho-Hum” “Gee-Whiz” “WOW” Lost control – personally and professionally](https://reader035.vdocument.in/reader035/viewer/2022062515/56649cd65503460f9499db60/html5/thumbnails/32.jpg)
• It begins with your personal vision
• Continually• Reassess• Revise• Repeat
• Move closer to “WOW” status with each cycle
PATH TO
“WOW”Just Follow The Path!