patient portal friday, september 16, 2011 larry bradley director, patient financial services
TRANSCRIPT
Patient Portal
Friday, September 16, 2011
Larry BradleyDirector, Patient Financial
Services
Online Business Office
• Online bill payment 24 X 7 via secure e-check or credit card
• Up-to-date patient/guarantor financial information
• Current status of insurance claims• E-mail communications with the Business Office.• Source of trusted information on policies and
procedures.
Benefits of a virtual hospital business office - Patient
• Gives patients round-the-clock access to their accounts Conveniently make payments anytime. Access to FAQ’s and helpful links. Access to Charitable Care Application. • Sharply reduces the volume of telephone calls• Ability to pay multiple accounts with one transaction• Boosts collections from self-pay patients • Increase patient satisfaction• On-line access meets an expectation in the consumer
driven Healthcare environment.
Benefits of a virtual hospital business office - Hospital
• Reallocation of Business Office resources
Reallocation of Customer Service and
Cashiering function.• Electronic (E-Job) tracking and viewing of
patient statements. • Electronic patient payments have reduced risk
with handling patient financial information. • Increase patient satisfaction
Future program improvements
• Electronic notification of payments due and change in account status.
• Appointment request portal.• On-line patient pre-registration utilizing the
patient portal.• Upfront cash collections via patient portal.• Price Estimator.• Return mail service.
ENROLLMENT SCREEN
PROFILE INFO SCREEN
RESOURCES TAB
IMPORTANT PHONE NUMBERS TAB
BILLING TERM GLOSSARY TAB
HELP TAB – MOST FREQUENTLY ASKED QUESTIONS
BILLING POLICIES TAB
BILLING POLICIES PAYMENT OPTIONS
BILLING POLICIES SELF PAY OPTIONS
BILLING POLICIES INSURANCE COMPANY LINKS
BILLING POLICIES FREE CARE PROGRAM
BILLING POLICIES FREE CARE APPLICATION page 1
BILLING POLICIES FREE CARE APPLICATION page 2
BILLING POLICIES FREE CARE APPLICATION page 3
CONTACT US TAB
eJOB TRACKING MANAGEMENT TOOL Search Window
eJOB TRACKING MANAGEMENT TOOL Report Window