patient stories as an agent for change in the 1000 lives campaign 27 th january 2010 presenter:...
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Patient Stories as an agent for change in the 1000 Lives Campaign
Patient Stories as an agent for change in the 1000 Lives Campaign
27th January 2010
Presenter: Sarah Puntoni
Patient Stories as an agent for change in the 1000 Lives Campaign
Wales • 3 million people
• All Hospitals, Primary Care and Ambulance services
• Six content areas:- Leadership- Critical Care/Rapid response- Medicines- Healthcare associated infection- Surgical care- General medical and surgical care* Transforming care (pilot sites)
• Two aims:- To save 1000 lives- To avoid 50,000 episodes of harm
Patient Stories as an agent for change in the 1000 Lives Campaign
Tools for change
• Model for Improvement• National/local networks• Measurements for improvement• Patient stories
Patient Stories as an agent for change in the 1000 Lives Campaign
Collection
of
Stories
Application
of
Stories
Patient Experience
Patient Stories as an agent for change in the 1000 Lives Campaign
PlanningWhy collect storiesFinding the stories
Framing the questionsHolding the interviewStorage and retrieval
ConnectingContent areas
Hearts and mindsHealthcare improvement
Local feedback
TechnologyWritten, audio, video
PhotographyDigital Stories
Education
Media
Research
Learning
Inspire
Patient Narrative
Collection
Application
Patient Stories as an agent for change in the 1000 Lives Campaign
Education
Media
Research
Learning
Inspire
Purpose: To improve care
How: Generating dialogue within teams; identifying needs; creating improvements, feedback outcomes
Campaign: Learning Sessions, How to Guides, Intranet dialogue.
Application
Patient Stories as an agent for change in the 1000 Lives Campaign
Concern for Dad
By Susanna Haynes and The Welsh Ambulance Services NHS Trust
Patient Stories as an agent for change in the 1000 Lives Campaign
Education
Media
Research
Learning
Inspire
Purpose: To provide motivationalreminders to frontline staff of‘Why they do what they do’
How: Distribute for use on Trust intranets, newsletters and in team meetings and conferences
Campaign: Newsletters, E-bulletins, intranet/websites.
Application
Patient Stories as an agent for change in the 1000 Lives Campaign
Patient Stories as an agent for change in the 1000 Lives Campaign
Education
Media
Research
Learning
InspirePurpose: To see the patient as equal to the treatment; enabling a focus on the patient and not just the outcomes.
How: Including in lessons, course syllabus, giving examples of good and poor practice for discussion
Campaign: Learning Session, How to Guides, Intranet dialogue
Application
Patient Stories as an agent for change in the 1000 Lives Campaign
Stuart’s Story
Patient Stories as an agent for change in the 1000 Lives Campaign
Education
Media
Research
Learning
InspirePurpose: To validate the Campaign;Change a public mindset;Endorse good work and draw attention to flaws in the system
How: Features in press/TV/web
Campaign: Press Releases, Case Studies, Feature articles
Application
Patient Stories as an agent for change in the 1000 Lives Campaign
Martin’ story
Patient Stories as an agent for change in the 1000 Lives Campaign
1 story – 4 applications
One patient story has the potential to provide:• Learning – to improve care;• Inspiration – to provide motivational
reminders to frontline staff;• Education – enabling a focus on the patient,
as well as the outcomes;• A media resource – drawing attention to good
work, including the lessons that are being learnt and implemented.
Patient Stories as an agent for change in the 1000 Lives Campaign
1 Story - 4 ApplicationsCollecting stories for the 1000 Lives Campaign
MediaPurpose: To validate the Campaign;
Change a public mindset;
Endorse good work and draw attention
to flaws in the system
How: Features in press/tv/web
Campaign: Press Releases, Case Studies, Feature articles
Patient narrative
Maybe captured as a written account, or recorded
interviews. Best to consider all potential uses and prepare
accordingly
LearningPurpose: To improve care
How: Generating dialogue within teams; identifying needs; creating
improvements, feedback outcomes (from Discovery)
Campaign: Learning Sessions, How to Guides, Intranet dialogue.
EducationPurpose: To see the patient as
equal to the treatment; enabling a focus on the patient and not just
the outcomes.
How: course syllabus, lectures, etc
Campaign: Learning Session, How to Guides, Intranet dialogue
InspirePurpose: To provide motivational
reminders to frontline staff of
‘Why they do, what they do’
How: Distribute for use on Trust intranets, newsletters and in
team meetings and conferences
Campaign: Newsletters, E-bulletins, intranet/websites.
Planning the Interviews
Finding the stories
Framing the questions
Holding the interview
Storage and retrieval
Campaign Connectors
Content areas
Hearts and minds
Healthcare improvement
Local feedback
Technicalities
Written, audio, video
Editing
Photography
Determining Uses
Research
Stories used as part of research projects should be
based in perception and adherence to the truth of the participants experience. The
Campaign work does not focus on this use.
Patient Stories as an agent for change in the 1000 Lives Campaign
www.1000livescampaign.wales.nhs.uk