Pau Lian Staal9th November 2009

Best Practices in Stakeholder Management in Large Infrastructure Projects in Europe

SIG Stakeholders & Communication

The NETLIPSE Project 2006 - 2008Research Projects

2006-2008 EU 6th Framework Programme 1 Betuweroute

2 Bratislava Ring Road3 Gotthard Base Tunnel4 HSL-Zuid5 Lezíria Bridge6 Lisboa – Porto7 Lötschberg Base Tunnel8 Maaswerken9 Motorway A210 Motorway A411 Motorway E1812 Nürnberg – Ingolstadt13 Øresund Crossing14 Unterinntalbahn15 West Coast Main Line

The NETLIPSE Project 2006 - 2008 Results

ISBN 978-90-810025-2-3 available at www.netlipse.eu or via business card…

Overall Findings in Stakeholder Management

Dialogue, communication and cooperation are as useful as technique, contracts etc.

Organise and tailor stakeholder management

Distinguish between stakeholder categories

7 Best Practices in Stakeholder Management (1)

1. Involve operators and industry West Coast Main Line: involving railway

operators to reach an open cross-industry approach to the project

Unterinntalbahn: coordination platforms for stakeholders at all levels

2. Facilitate liaison with local stakeholders and critics

Maaswerken: negotiate with other governments but stay within the borders of scope and budget: alternative solution for flood prevention

7 Best Practices in Stakeholder Management (2)

3. Avoid mixed messages Lisboa – Porto High Speed Line: a dedicated

group to deal with stakeholders HSL-Zuid: from decentralised to centralised

stakeholder management to avoid mixed messages

4. Reach consensus with stakeholders before tendering

Motorway E18: finish administrative process before tender phase to avoid facing complicated contractual consequences later

7 Best Practices in Stakeholder Management (3)

5. Enable the political branch to supervise the project

Gotthard Base Tunnel: organised political supervision provides continuity between changing governments and project authorities

6. Formalise responsibilities with the client and/or sponsors

Betuweroute: formalise formal and informal relations to speed up decision-making and to make dealing with scope changes easier

7 Best Practices in Stakeholder Management (4)

7. Brand the project Øresund Crossing: all communication focussed on

“a project to be proud of” Gotthard Base Tunnel: stress the benefits for users

(from revolutionary technological breakthrough to the “bridge” between different countries and modal short from road to rail

Best Practices put to use

Amsterdam Noord/Zuidlijn 2003 - 2017

Most agreed on statements SIG voting session in Amsterdam (April 2009)

Stakeholders should be compensated Compensation can have many forms Community communication is more effective

than corporate communication focussing on positive project results

Project successes should be communicated at all times

Infrastructure projects can learn from each other

NETLIPSE should organise a stakeholder mgt. SIG

Most disagreed on statement SIG voting session in Amsterdam (April 2009)

The Noord/Zuidlijn project needs to be transparent and provide full insight into the risks for stakeholdersAgree: 59,09% Disagree: 36,36%

?: 4,55%

SIG Stakeholders & Communication

Recognise these findings?

On stakeholder management & communication:

1. What are important current issues?2. What can the added value of this

NETLIPSE SIG be?3. Themes for discussion and

development4. What could your role be?