paul bartels & jan mainz patient safety - dk 2004 helsinki enqual workshop 2 april 2nd 2004
TRANSCRIPT
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Patient Safety - DK 2004
HelsinkiENQual Workshop 2
April 2nd 2004
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Patient Safety – DK 2004
1934 Law of Doctors practice of medicine
(Revised 2000)
1987 Law of Patient Complaints Council
(Revised 2003)
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Patient Safety – DK 2004
Definitions of :- 3 degrees of culpability- Surveillance, judgement and punitive
measures
Against doctors and nurses involved in adverse events
with patient injury or complaints
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Patient Safety – DK 2004
Protection of society !
Elimination of bad apples !
Power to the National Health Board !
Judgments of health-professionals by a council of peers, lay people chaired by a judge !
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Patient Safety – DK 2004
1997 Law of patient insurance (rev. 2003)
No-fault compensation after iatrogenic injury:
- due to medical practice below standard
- due to unusually severe complications
- due to technology malfunction
- If injury could have been avoided by using an alternative method
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Patient Safety – DK 2004
2000 – after the IOM-report :´’5-10 % of all US patients are injured by adverse events’
We don’t have these problems in Denmark ? – or do we?
National Pilot Study of Adverse Events
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Patient Safety – DK 2004
Retrospective – based on evaluation of 1100 medical
records.
4 counties : Metropolitan/ rural, University/district/local
hospitals
Results:
114 records with adverse events and injury
40 % preventable
7 deaths
Conlusion : We have a problem
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Patient Safety – DK 2004
2001-2003:Local initiatives:Copenhagen Hospital Corporation unit of patient safety:Translates JCHAO and VHA methods to DK
New Tools
Local county strategies and experiments:Patient perspectives, Audit, Human factors
Preparation of political decisions
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Patient Safety – DK 2004
2001 Danish Society for Patient Safety
(Patient Safety Foundation):
Hospital owners, Danish Medical Ass., Ass of Nurses, Drug- and Medical Device Industry associations, Apothecaries association
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Patient Safety – DK 2004
DSPS cont.
Scientific meetings
Development of educational material
Courses in patient safety
Newsletter and homepage (Warning and advice)
Establishing of local and internatational
networks
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Patient Safety – DK 2004
2002-2003 National Survey:
Attitudes of Healthcare-professionals to reporting,
analysis and learning from adverse events.
Confidential – not anonymous
Fear of Health Authorities, management,professional
peers:
Patient Safety also requires change of culture
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Patient Safety – DK 2004
2003 Act of Patient Safety:WE MARGRETHE THE SECOND by the grace of God Queen of
Denmark, hereby make known
The objective of the Act is to improve patient safety within the Danish health care system. The Act shall apply to the reporting of advers events occuring with the treatment of patients…. (www.patientsikkerhed.dk)
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Patient Safety – DK 2004
Obligations according to the Act:
- All healthcare workers: Report A.E.- Hospital owners: Systems for receiving
analyzing and learning from A.E. reports
- National Health Board: Web-based Confidential IT-system. National Database of A.E. + analyses.
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Patient Safety – DK 2004
Act (cnt.)
Authorities:
Informations from the reporting system are absolutely confidential and cannot be used as evidence in court, evidence for action from health authorities against professionals or diciplinary actions from the hospital owner.
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Patient Safety – DK 2004
Act. (Cnt)
Only in-hospital events (primary care in 2006)
Medication events
Events related to invasive procedures
Serious events
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Patient Safety – DK 2004
Implementation of a safety organisation
Clinical level :
Medical risk coordinator in every department:
Senior doctor/nurse
Risk managers (Healthcare profs) at every
hospital and/or county.
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Patient Safety – DK 2004
Medical risk coordinator :Knowledge – motivation of peers – assesment of A. E.
Risk Manager:Analysis (Root Cause, Audit, Data from other sources)Administrations of the reporting system
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Patient Safety – DK 2004
Management:
Departmental : Main responsibility for conducting analysis and drawing conclusions (change of practice)
Finding ressources – TIME !
Establish non-blame culture
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Patient Safety – DK 2004
Management – Hospital /County
Ensure the presence of proper methods,
dedicated staff and relevant training.
Nonblaming Culture
(It can be learned – even by medical directors
and senior surgeons)
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Patient Safety – DK 2004
Training:
Heads of departments (all) 1. day
(Overview – the law – the patient perspective – human ressource management of staff involved in A.E.)
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Patient Safety – DK 2004
Medical risk coordinator Training:
Two days:
As head of departments plus training in
assesment and root-cause analysis
Human factor analysis
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Patient Safety – DK 2004
Risk Manager Training:14 days National level:
In- depth training in assesment and root-cause analysis Supervision of actual case-work
Human factor analysis
prospective risk-assesment in planning of clinical pathways
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Patient Safety – DK 2004
Act – implementation: status after 3 monthsÅrhus County /DK
- 75 / 500 reports- 140/ ? Clinicians trained- 4/ 43 Risk managers in training- Official (politically approved) policy
promoting no-blame culture- Publications and policies spread all over the
county
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Patient Safety – DK 2004
Future Needs
Sound evidence based surveillance tools – real indicators.
DO PATIENTS GET VALUE FOR THE MONEY AND EFFORTS SPENT HERE ?