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REQUEST FOR PROPOSAL

FOR

PAYMENT CARD ACCEPTANCE PROCESSING

AND SUPPORT

FORTHE

UNIVERSITY OF LOUISIANA SYSTEM

File Number: 620001-003

Solicitation Number: 620001-003

Proposal Opening Date: October 6, 2010

Proposal Opening Time: 10:00 AM CST

University of Louisiana System1201 North Third Street, Suite 7-300

Baton Rouge, LA 70802October 2010

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TABLE OF CONTENTS

PART I. ADMINISTRATIVE AND GENERAL INFORMATION

1.1 Background 51.1.1 51.1.2 Goals and Objectives 6

1 .2 Definitions 61.3 Schedule of Events 71.4 Proposal Submittal 71.5 Proposal Response Format 9

1.5.1 Number of Response Copies 101.5.2 Legibility/Clarity 10

1 .6 Confidential Information, Trade Secrets, Proprietary Information 101.7 Proposal Clarifications Prior to Submittal 12

1.7.1 Pre-proposal Conference 121.7.2 Proposer Inquiry Period 12

1.8 Errors and Omissions in Proposal 131.9 ProposalGuarantee 131.10 Performance Bond 131.11 Changes, Addenda, Withdrawals 131.12 Withdrawal of Proposal : 141.13 MaterialintheRFP 141 .14 Waiver of Administrative lnformaBties 141.15 Proposal Rejection 141.16 Ownership of Proposal 141.17 Cost of Offer Preparation 141.18 Non-Negotiable Contract Terms 141.19 Taxes 151.20 Proposal Validity 151.21 Prime Contractor Responsibilities 151.22 Use of Subcontractors 151.23 Written or Oral Discussions/Presentations 151.24 Acceptance of Proposal Content 161.25 Evaluation and Selection 161.26 Contract Negotiations 161.27 Contract Award and Execution 171.28 Notice of Intent to Award 171.29 Debriefings 181,30 Insurance Requirements 181.31 Subcontractor Insurance 181.32 Indemnification and Limitation of Liability 181.33 Fidelity Bond Requirements 191.34 PaymentforServices 20

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1.35 Termination .201.35.1 Termination for Cause 201 .35,2 Termination for Convenience 211.35.3 Contract is contingent upon appropriation of funds 21

1.36 Assignment 211.37 No Guarantee of Quantities 211.38 Audit of Record 221.39 Civil Rights Compliance 221.40 Record Retention 221 .41 Record Ownership 221.42 Content of Contract/Order of Precedence 221.43 Contract Changes 231.44 Substitution of Personnel 231.45 Governing Law 231.46 Claims or Controversies 231.47 Proposers Certification of 0MB A-133 Compliance 23

PART II. SCOPE OF WORK/SERVICES

2.1 Scope of Work/Services 252.2 Period of Agreement 282.3 Price Schedule 282.4 Deliverables 282.5 Location 292.6 Proposal Elements 29

2.6.1 Financial 292.6.2 Technical 29

PART III. EVALUATION

3.1 Financial Proposal 333.2 Technical Proposal 33

PART IV. PERFORMANCE STANDARDS

4.1 Performance Requirements 354.2 Performance Measurement/Evaluation 35

Appendix IPricing Grid 36

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Appendix IIHistorical Sales Activity 37

Appendix IIIRequirements for Reporting and Delivery 38

Appendix IVSystem and System University Contacts 39

Exhibit ISample Generic Contract 40

Exhibit IIMiscellaneous Information 47

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REQUEST FOR PROPOSALFOR

PAYMENT CARD ACCEPTANCE, PROCESSING AND SUPPORTFOR THE

UNIVERSITY OF LOUISIANA SYSTEM

PART I. ADMINISTRATIVE AND GENERAL INFORMATION

1.1 Background

The System and its Universities, Grambling State University, Louisiana Tech University,McNeese State University, Nicholls State University, Northwestern State University,Southeastern Louisiana University, University of Louisiana at Lafayette, and theUniversity of Louisiana at Monroe may accept credit cards, debit cards or similardevices approved by the System as payment of any obligation such System orUniversities are authorized to collect, including, but not limited to, fees, charges,licenses, service fees or charges, fines, penalties, interest, sanctions, stamps,surcharges, assessments, obligations and any other similar charges or obligations toSystem or member Universities.

Universities in the University of Louisiana System currently have independent contractsfor card processing services. These contracts provide for credit card, debit card, andother similar card acceptance, processing, and support services, including equipment(hardware and software). These contracts have differing expiration dates. It is theintent of this RFP to contract for payment card acceptance, processing and supportservices for the System and its member Universities. It is requested that theUniversities are not considered as the merchants for payments made for a student feebill. The successful proposer will host the web site for student fee bill transactions andthe successful proposer shall be considered as the merchant for those transactions.The Universities may be considered as the merchant for all other transactions wherepayments are made on campus and not considered a student fee bill. The contractorwill be required to be ready to process payment card transactions by July 1, 2011 and tomake the transition in an uninterrupted manner for the System Universities acceptingpayment cards as the various contracts expire.

1.1.1 Purpose

The purpose of this Request for Proposal (REP) is to obtain competitive proposals asallowed by Louisiana Revised Statute 39:1593.0. from bona fide, qualified proposerswho are interested in providing credit card and debit card acceptance, processing andsupport services, including equipment (hardware and software).

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This RFP is for a competitively negotiated procurement, which permits the contractaward based on the overall best value to the System. The System is contracting onbehalf of all Universities.

1.1.2 Goals and Objectives

The System desires to obtain credit card and debit card acceptance, processing andsupport services, including equipment (hardware and software) that provides the bestvalue and opportunity for:

• Providing internet website where the user may have access for online credit cardpayment for student fee bills where the Universities are not considered the merchant

• Improving customer service and convenience for System Universities and thegeneral public

• Providing expanded choice of payment options to a diverse population with diverseneeds

• Expediting the availability of funds• Enabling the System and Universities to achieve operational efficiencies• Reducing bank processing charges and the costs associated with the return and

collection of bad checks• Enhancing customer payment compliance and collection rates• Promoting the development of electronic government applications• Taking advantage of economies of scale and emerging technologies• facilitating the development and implementation of online payment systems that

support System and University - delivered services• Providing for marketing, training and problem solving through the contract

1.2 Definitions

A. Shall — The term “shall” denotes mandatory requirements per R.S. 39:1556(24).

B. Must — The term “must” denotes mandatory requirements.

C. j4y - The term “may” denotes an advisory or permissible action.

D, Should — The term “should” denotes a desirable action.

E. Contractor — Any person having a contract with a governmental body.

F. System and Member University - Any University, Division, College, Department, orUnit authorized to participate in any contract resulting from this request for proposal.

G. System- The University of Louisiana System.

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H. Discussions- For the purposes of this REP, a formal, structured means of conductingwritten or oral communications/presentations with responsible Proposers who submitproposals in response to this REP.

1.3 Schedule of Events

Date Time (CT)

1. REP mailed to prospective proposers August 30, 2010 11:00 AMand posted to LaPAC

2. Deadline to receive written inquiries September 20, 2010 10:00 AM

3. Deadline to answer written inquiries September 27, 2010 10:00 AM

4. Proposal Opening Date (deadline for October 04, 2010 10:00 AMsubmitting proposals>

5. Oral discussions with Proposers, if applicable n/a

6. Notice of Intent to Award to be mailed To be scheduled

7. Contract Initiation To be scheduled

NOTE: The University of Louisiana System reserves the right to revise thisschedule. Any such revision will be formalized by the issuance of an addendumto the RFP.

1.4 Proposal Submittal

This REP is available in electronic form at the LaPAC websitehttp://wwwprddoa,louisiana,qov/osp/lapac/pubmainasp. It is available in PDF format orin printed form by submitting a written request to the University of Louisiana SystemOffice located at 1201 North Third Street, Suite 7-300, Baton Rouge, LA 70802.

It is the Proposer’s responsibility to check the Office of State Purchasing LaPACwebsite frequently for any possible addenda that may be issued. The Office of StatePurchasing is not responsible for a proposer’s failure to download any addendadocuments required to complete a Request for Proposal.

All proposals shall be received by the University of Louisiana System no later than thedate and time shown in the Schedule of Events.

Important - - Clearly mark outside of envelope, box or package with the followinginformation and format:

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X Proposal Name: Payment Card Acceptance, Processing and SupportX File Number: 6200001-003 , Solicitation Number: 6200001-

003X Proposal Opening Date: October 6, 2010 , 10:00 A.M. (CT>

Proposals may be mailed through the U. S. Postal Service to our box at:

University of Louisiana System Office1201 North Third Street, Suite 7-300Baton Rouge, LA 70802

Proposals may be delivered by hand or courier service to our physical location at:

University of Louisiana System Office1201 North Third Street, Suite 7-300Baton Rouge, LA 70802

Proposer is solely responsible for ensuring that its courier service provider makes insidedeliveries to our physical location. The University of Louisiana System is notresponsible for any delays caused by the Proposer’s chosen means of proposaldelivery.

Proposers should be aware of security requirements for the Claiborne Building andallow time to be photographed and presented with a temporary identification badge.

Proposer is solely responsible for the timely delivery of its proposal. Failure to meet theproposal opening date and time shall result in rejection of the proposal.

PROPOSALS SHALL BE OPENED PUBLICLY AND ONLY PROPOSERSSUBMITTING PROPOSALS SHALL BE IDENTIFIED ALOUD. PRICES SHALL NOTBE READ.

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1.5 Proposal Response Format

Proposals submitted for consideration should follow the format and order ofpresentation described below:

A. Cover Letter: The cover letter should exhibit The Proposer’sunderstanding and approach to the project. It should contain a summary ofProposer’s ability to perform the services described in the RFP and confirmthat Proposer is willing to perform those services and enter into a contract withthe System.

By signing the letter and/or the proposal, the proposer certifies compliance withthe signature authority required in accordance with L.R.S.39:1594 (Act 121).

The person signing the proposal must be:

aA current corporate officer, partnership member, or other individualspecifically authorized to submit a proposal as reflected in the appropriaterecords on file with the Secretary of State; or

o An individual authorized to bind the company as reflected by a corporateresolution, certificate or affidavit; or

a Other documents indicating authority which are acceptable to the publicentity.

The cover letter should also:

o Identify the submitting Proposer and provide their federal tax identificationnumber;

a Identify the name, title, address, telephone number, fax number, and emailaddress of each person authorized by the Proposer to contractuallyobligate the Proposer;

a Identify the name, address, telephone number, fax number, and emailaddress of the contact person for technical and contractual clarificationsthroughout the evaluation period.

a Include a statement that the Proposer will be ready to conduct allprocessing functions required by System on or before July01, 2011. Thismeans all merchant numbers, reports, procedures and processes for acontinuation of current merchant card processing services as described inthe RFP must be in place for use by all System Universities on July 01,2011. The Proposer’s time frame for implementation of these functionsmust be included in response #6 of Section 2.6.1; and confirm thatProposer is willing to perform those services and enter into a contract withthe System.

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B. Table of Contents: Organized in the order cited in the format containedherein.

C. Proposer Qualifications and Experience: History and background ofProposer, financial strength and stability, related services provided togovernment entities, existing customer satisfaction, demonstrated volume ofmerchants, etc.

D. Proposed Solution/Technical Response: Illustrating and describingproposed technical solution and compliance with the REP requirements.

E. Innovative Concepts: Present innovative concepts, if any, for consideration.

F. Prolect Schedule: Detailed schedule or timeline of conversion of existingmerchant accounts to be completed no later than July 01, 2011 and ideas andrecommendations for marketing or promotion of credit card acceptance bySystem and System Universities per Section 2,6.1 (19).

G. Financial Proposal: Proposer’s fees and other costs, if any, shall besubmitted in accordance with the attached price schedule Appendix I. Pricesproposed shall be firm for the duration of the contract. This financial proposalshall include any and all costs the Contractor wishes to have considered in thecontractual arrangement with the System.

1.5.1 Number of Response Copies

Each Proposer shall submit one (1) signed original response. Four (4) additional copiesof the proposal should be provided, as well as one (1) redacted copy, if applicable (SeeSection 1.6).

1.5.2 Legibility/Clarity

Responses to the requirements of this REP in the formats requested are desirable withall questions answered in as much detail as practicable. The Proposer’s response is todemonstrate an understanding of the requirements. Proposals prepared simply andeconomically, providing a straightforward, concise description of the Proposer’s ability tomeet the requirements of the REP are also desired, Each Proposer is solely responsiblefor the accuracy and completeness of its proposal.

1.6 Confidential Information, Trade Secrets, and Proprietary Information

The designation of certain information as trade secrets and/or privileged or confidentialproprietary information shall only apply to the technical portion of the proposal. Thecost proposal will not be considered confidential under any circumstance. Any proposalcopyrighted or marked as confidential or proprietary in its entirety may be rejectedwithout further consideration or recourse.

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For the purposes of this procurement, the provisions of the Louisiana Public RecordsAct (La. P.S. 44.1 et. seq.) will be in effect. Pursuant to this Act, all proceedings,records, contracts, and other public documents relating to this procurement shall beopen to public inspection. Proposers are reminded that while trade secrets and otherproprietary information they submit in conjunction with this procurement may not besubject to public disclosure, protections must be claimed by the proposer at the time ofsubmission of its Technical Proposal. Proposers should refer to the Louisiana PublicRecords Act for further clarification.

The proposer must clearly designate the part of the proposal that contains a tradesecret and/or privileged or confidential proprietary information as “confidential” in orderto claim protection, if any, from disclosure. The proposer shall mark the cover sheet ofthe proposal with the following legend, specifying the specific section(s) of his proposalsought to be restricted in accordance with the conditions of the legend:

“The data contained in Pages

____

of the proposal have been submitted in confidenceand contain trade secrets and/or privileged or confidential information and such datashall only be disclosed for evaluation purposes, provided that if a contract is awarded tothis Proposer as a result of or in connection with the submission of this proposal, theSystem of Louisiana shall have the right to use or disclose the data therein to the extentprovided in the contract. This restriction does not limit the System of Louisiana’s right touse or disclose data obtained from any source, including the Proposer, withoutrestrictions.

Further, to protect such data, each page containing such data shall be specificallyidentified and marked “CONFIDENTIAL.”

Proposers must be prepared to defend the reasons why the material should be heldconfidential, If a competing proposer or other person seeks review or copies of anotherproposer’s confidential data, the System will notify the owner of the asserted data of therequest. If the owner of the asserted data does not want the information disclosed, itmust agree to indemnify the System and hold the System harmless against all actionsor court proceedings that may ensue (including attorney’s fees), which seek to order theSystem to disclose the information. If the owner of the asserted data refuses toindemnify and hold the System harmless, the System may disclose the information.

The System reserves the right to make any proposal, including proprietary informationcontained therein, available to OSP personnel, the Office of the Governor, or otherSystem Agencies or organizations for the sole purpose of assisting the System in itsevaluation of the proposal. The System shall require said individuals to protect theconfidentiality of any specifically identified proprietary information or privileged businessinformation obtained as a result of their participation in these evaluations.

If your proposal contains confidential information, you should also submit a redactedcopy along with your proposal. If you do not submit the redacted copy, you will be

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required to submit this copy within 48 hours of notification from the University ofLouisiana System Office. When submitting your redacted copy, you should clearly markthe cover as such - “REDACTED COPY” to avoid having this copy reviewed by anevaluation committee member. The redacted copy should also advise the Systemwhich sections or information has been removed.”

1,7 Proposal Clarifications Prior to Submittal

1.7.1 Pre-proposal Conference

NOT REQUIRED FOR THIS REP

1.7.2 Proposer Inquiry Periods

The System shall not and cannot permit an open-ended inquiry period, as this createsan unwarranted delay in the procurement cycle and operations of our agencycustomers. The System reasonably expects and requires responsible and interestedproposers to conduct their in-depth proposal review and submit inquiries in a timelymanner.

An inquiry period is hereby firmly set for all interested proposers to perform a detailedreview of the proposal documents and to submit any written inquiries relative thereto.Without exception, all inquiries MUST be submitted in writing by an authorizedrepresentative of the proposer, clearly cross-referenced to the relevant solicitationsection. All inquiries must be received by the close of business on the Inquiry Deadlinedate set forth in Section 1 .3 Schedule of Events of this REP. Only those inquiriesreceived by the established deadline shall be considered by the System. Inquiriesreceived after the established deadline shall not be entertained.

Inquiries concerning this solicitation may be delivered by mail, express courier, e-mail,hand, or fax to:

University of Louisiana SystemAttention: Bobbie Babin1201 North Third Street, Suite 7-300Baton Rouge, LA 70802

E-Mail: [email protected] Phone: (225)3426950 / Fax: (225)342-8745

An addendum will be issued and posted at the Office of State Purchasing LaPACwebsite, to address all inquiries received and any other changes or clarifications to thesolicitation, Thereafter, all proposal documents, including but not limited to thespecifications, terms, conditions, plans, etc., will stand as written and/or amended byany addendum. No negotiations, decisions. or actions shall be executed by any

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proposer as a result of any oral discussions with any System employee or Systemconsultant. It is the Proposer’s responsibility to check the LaPAC website frequently forany possible addenda that may be issued. The System is not responsible for aproposer’s failure to download any addenda documents required to complete a Requestfor Proposal.

Any person aggrieved in connection with the solicitation or the specifications containedtherein, has the right to protest in accordance with R.S. 39:1671. Such protest shall bemade in writing to the President of the System at least two days prior to the deadline forsubmitting proposals.

* Note: LaPAC is the State of Louisiana’s online electronic bid posting and notificationsystem resident on State Purchasing’s website [www.doa.louisiana.gov/osp} and isavailable for vendor self-enrollment. In that LaPAC provides an immediate e-mailnotification to subscribing bidders that a solicitation and any subsequent addenda havebeen let and posted, notice and receipt thereof is considered formally given as of theirrespective dates of posting.

1.8 Errors and Omissions in Proposal

The System will not be liable for any error in the proposal. Proposer will not be allowedto alter proposal documents after the deadline for proposal submission, except underthe following condition: The System reserves the right to make corrections orclarifications due to patent errors identified in proposals by the System or the Proposer.The System, at its option, has the right to request clarification or additional informationfrom the Proposer.

1. 9 Proposal Guarantee

NOT REQUIRED FOR THIS RFP

1.10 Performance Bond

NOT REQUIRED FOR THIS REP

1.11 Changes, Addenda, Withdrawals

The System reserves the right to change the Schedule of Events or issue Addenda tothe REP at any time. The State also reserves the right to cancel or reissue the RFP.

If the Proposer needs to submit changes or addenda, such shall be submitted in writing,signed by an authorized representative of the Proposer, cross-referenced clearly to therelevant proposal section, prior to the proposal opening and should be submitted in asealed envelope. Such shall meet all requirements for the proposal.

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1.12 Withdrawal of Proposal

A proposer may withdraw a proposal that has been submitted at any time up to theproposal closing date and time. To accomplish this, a written request signed by theauthorized representative of the proposer must be submitted to the System.

1.13 Material in the RFP

Proposals shall be based only on the material contained in this REP. The REP includesofficial responses to questions, addenda, and other material, which may be provided bythe System pursuant to the REP.

1.14 Waiver of Administrative Informalities

The System reserves the right, at its sole discretion, to waive administrative informalitiescontained in any proposal.

1.15 Proposal Rejection

Issuance of this REP in no way constitutes a commitment by the System to award acontract. The System reserves the right to accept or reject any or all proposalssubmitted or to cancel this RFP if it is in the best interest of the System to do so.

1.16 Ownership of Proposal

All materials (paper content only) submitted in response to this request become theproperty of the System. Selection or rejection of a response does not affect this right.All proposals submitted will be retained by the System and not returned to proposers.Any copyrighted materials in the response are not transferred to the System.

1.17 Cost of Offer Preparation

The System is not liable for any costs incurred by prospective Proposers or Contractorsprior to issuance of or entering into a Contract. Costs associated with developing theproposal, preparing for oral presentations, and any other expenses incurred by theProposer in responding to the RFP are entirely the responsibility of the Proposer, andshall not be reimbursed in any manner by the System of Louisiana.

1.18 Non-negotiable Contract Terms

Non-negotiable contract terms include but are not limited to taxes, assignment ofcontract, audit of records, EEOC and ADA compliance, record retention, content ofcontract/order of precedence, contract changes, governing law, claims or controversies,and termination based on contingency of appropriation of funds.

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1.19 Taxes

Any taxes, other than State and local sales and use taxes, from which the System isexempt, shall be assumed to be included within the Proposer’s cost.

1.20 Proposal Validity

All proposals shall be considered valid for acceptance until such time an award is made,unless the Proposer provides for a different time period within its proposal response.However, the System reserves the right to reject a proposal if the Proposer’sacceptance period is unacceptable and the Proposer is unwilling to extend the validity ofits proposal.

1.21 Prime Contractor Responsibilities

The selected Proposer shall be required to assume responsibility for all items andservices offered in its proposal whether or not he produces or provides them. TheSystem shall consider the selected Proposer to be the sole point of contact with regardto contractual matters, including payment of any and all charges resulting from thecontract.

1.22 Use of Subcontractors

Each Contractor shall serve as the single prime contractor for all work performedpursuant to its contract. That prime contractor shall be responsible for all deliverablesreferenced in this RFP. This general requirement notwithstanding, Proposers may enterinto subcontractor arrangements. Proposers may submit a proposal in response to thisREP, which identifies subcontract(s) with others, provided that the prime contractoracknowledges total responsibility for the entire contract.

If it becomes necessary for the prime contractor to use subcontractors, the Systemurges the prime contractor to use Louisiana vendors, including small and emergingbusinesses, a small entrepreneurship or a veteran or service-connected disabledveteran-owned small entrepreneurship, if practical. In all events, any subcontractorused by the prime should be identified to the System Project Manager.

Information required of the prime contractor under the terms of this REP, is alsorequired for each subcontractor and the subcontractors must agree to be bound by theterms of the contract. The prime contractor shall assume total responsibility forcompliance.

1.23 Written or Oral Discussions/Presentations

Written or oral discussions may be conducted with Proposers who submit proposalsdetermined to be reasonably susceptible of being selected for award; however, the

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System reserves the right to enter into an Agreement without further discussion of theproposal submitted based on the initial offers received.

Any commitments or representations made during these discussions, if conducted, maybecome formally recorded in the final contract.

Written or oral discussions/presentations for clarification may be conducted to enhancethe Systems understanding of any or all of the proposals submitted. Proposals may beaccepted without such discussions.

1.24 Acceptance of Proposal Content

The mandatory REP requirements shall become contractual obligations if a contractensues. Eailure of the successful Proposer to accept these obligations shall result in therejection of the proposal.

1.25 Evaluation and Selection

All responses received as a result of this RFP are subject to evaluation by the SystemEvaluation Committee for the purpose of selecting the Proposer with whom the Systemshall contract.

To evaluate all proposals, a committee whose members have expertise in various areashas been selected, This committee will determine which proposals are reasonablysusceptible of being selected for award. If required, written or oral discussions may beconducted with any or all of the Proposers to make this determination.

Written recommendation for award shall be made to the Director of System Purchasingfor the Proposer whose proposal, conforming to the REP, will be the mostadvantageous to the University of Louisiana System, price and other factorsconsidered.

The committee may reject any or all proposals if none is considered in the best interestof the System.

1.26 Contract Negotiations

If for any reason the Proposer whose proposal is most responsive to the Systemsneeds, price and other evaluation factors set forth in the RFP considered, does notagree to a contract, that proposal shall be rejected and the System may negotiate withthe next most responsive Proposer. Negotiation may include revision of non-mandatoryterms, conditions, and requirements.

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1 27 Contract Award and Execution

The System reserves the right to enter into a Contract without further discussion of theproposal submitted based on the initial offers received.

The REP, including any addenda, and the proposal of the selected Contractor willbecome part of any contract initiated by the System.

Proposers are discouraged from submitting their own standard terms and conditionswith their proposals. Proposers should address the specific language in the samplecontract in Exhibit I of this REP and submit any exceptions or deviations the proposerwishes to negotiate. The proposed terms will be negotiated before a final contract isentered. Mandatory terms and conditions are not negotiable. If applicable, a proposermay submit or refer to a Master Agreement entered into by the contractor and the Statein accordance with R.S. 39:198(e).

If the contract negotiation period exceeds thirty (30) days or if the selected Proposerfails to sign the contract within seven calendar days of delivery of it, the System mayelect to cancel the award and award the contract to the next-highest-ranked Proposer.

Award shall be made to the Proposer with the highest points, whose proposal,conforming to the RFP, will be the most advantageous to the System , price and other

factors considered.

The System intends to award to a single Proposer.

1 28 Notice of Intent to Award

Upon review and approval of the evaluation committee’s and agency’s recommendation

for award, the System will issue a “Notice of Intent to Award” letter to the apparentsuccessful Proposer. A contract shall be completed and signed by all parties concernedon or before the date indicated in the “Schedule of Events”. If this date is not met,through no fault of the System, the System may elect to cancel the “Notice of Intent toAward” letter and make the award to the next most advantageous Proposer.

The System will also notify all unsuccessful Proposers as to the outcome of the

evaluation process. The evaluation factors, points, evaluation committee member

names, and the completed evaluation summary and recommendation report will bemade available to all interested parties after the “Notice of Intent to Award” letter hasbeen issued.

Any person aggrieved by the proposed award has the right to submit a protest in writing,in accordance with R.S. 39:1671 to the University of Louisiana System President, within

fourteen days of the award/intent to award.

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1.29 Debriefings

Debriefings may be scheduled by the participating Proposers after the BNotice of Intent

to Award letter has been issued by scheduling an appointment with the University of

Louisiana System. Contact may be made by phone to Bobbie Babin at

bin @ u1sstate. Ia. us or Phone: (225)342695O,

1.30 Insurance Requirements

Not required for this REP

1.31 Subcontractor Insurance

Not required for this REP

1.32 Indemnification and Limitation of Liability

Neither party shall be liable for any delay or failure in performance beyond its control

resulting from acts of God or force majeure. The parties shall use reasonable efforts to

eliminate or minimize the effect of such events upon performance of their respective

duties under the Contract.

Contractor shall be fully liable for the actions of its agents, employees, partners or

subcontractors and shall fully indemnify and hold harmless the System from suits,

actions, damages and costs of every name and description relating to personal injury

and damage to real or personal tangible property caused by Contractor, its agents,

employees, partners or subcontractors in the performance of this contract, without

limitation; provided, however, that the Contractor shall not indemnify for that portion of

any claim, loss or damage arising hereunder due to the negligent act or failure to act of

the System.

Contractor will indemnify, defend and hold the System harmless, without limitation,

from and against any and all damages, expenses (including reasonable attorneys’ fees),

claims judgments, liabilities and costs which may be finally assessed against the

System in any action for infringement of a United States Letter Patent with respect to

the Products, Materials, or Services furnished, or of any copyright, trademark, trade

secret or intellectual property right, provided that the System shall give the Contractor:

(i) prompt written notice of any action, claim or threat of infringement suit, or other suit,

(ii) the opportunity to take over, settle or defend such action, claim or suit at Contractor’s

sole expense, and (iii) assistance in the defense of any such action at the expense of

Contractor. Where a dispute or claim arises relative to a real or anticipated infringement,

the System may require Contractor, at its sole expense, to submit such information and

documentation, including formal patent attorney opinions, as the Commissioner of

Administration shall require.

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The Contractor shall not be obligated to indemnify that portion of a claim or disputebased upon: (i) The System’s unauthorized modification or alteration of a Product,Material, or Service; (ii) The System’s use of the Product, Material, or Service incombination with other products, materials, or services not furnished by Contractor; (iii)The System’s use in other than the specified operating conditions and environment.

In addition to the foregoing, if the use of any item(s) or part(s) thereof shall be enjoinedfor any reason or if Contractor believes that it may be enjoined, Contractor shall havethe right, at its own expense and sole discretion as the System’s exclusive remedy totake action in the following order of precedence: (i) to procure for the System the right tocontinue using such item(s) or part(s) thereof, as applicable; (ii) to modify thecomponent so that it becomes non-infringing equipment of at least equal quality andperformance; or (iii) to replace said item(s) or part(s) thereof, as applicable, with non-infringing components of at least equal quality and performance, or (iv) if none of theforegoing is commercially reasonable, then provide monetary compensation to theSystem up to the dollar amount of the Contract.

For all other claims against the Contractor where liability is not otherwise set forth in theContract as being “without limitation”, and regardless of the basis on which the claim ismade, Contractor’s liability for direct damages, shall be the greater of $100,000, thedollar amount of the Contract, or two (2) times the charges for products,materials, or services rendered by the Contractor under the Contract, Unlessotherwise specifically enumerated herein mutually agreed between the parties, neitherparty shall be liable to the other for special, indirect or consequential damages,including lost data or records (unless the Contractor is required to back-up the data orrecords as part of the work plan), even if the party has been advised of the possibility ofsuch damages. Neither party shall be liable for lost profits, lost revenue or lostinstitutional operating savings.

The System may, in addition to other remedies available to them at law or equity andupon notice to the Contractor, retain such monies from amounts due Contractor, or mayproceed against the performance and payment bond, if any, as may be necessary tosatisfy any claim for damages, penalties, costs and the like asserted by or against them.

1.33 Fidelity Bond Requirements

The Contractor shall be required to provide a Fidelity Bond in the amount of $1 ,000,000to protect the System and member Universities from loss resulting from acts of crime orfraud perpetrated either by the Contractor, its agents or subcontractors or against theContractor, its agents or subcontractors. The System shall be the named beneficiary.

The fidelity bond furnished shall be written by a surety or insurance company that iscurrently licensed to do business in the State of Louisiana, This bond will be requiredprior to execution of the contract.

An irrevocable letter of credit may be provided in lieu of a Fidelity Bond.

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1.34 Payment for Services

All invoices for payment of services and equipment under the contract for non studentfee bill transactions where the universities are considered the merchant(as itemized onthe Price Grid — Appendix I) shall be submitted on a monthly basis to each participatingSystem Entity at an address designated by the System Entity. The monthly invoice isdue within twenty (20> days of the last business day of the month. A copy of theinvoices shall be submitted to the appropriate System University. Invoices shall providethe following by merchant number:

1. Transaction activity2. Discount rate calculation and assessment3. Interchange rate and assessment4. Equipment charges, if any, itemized,5. other related charges, if any, itemized.

Each member University shall pay Contractor in accordance with the Pricing Scheduleset forth in Appendix “I”. Payments are due by the member University withinapproximately thirty (30) days after receipt. Invoices shall include the contract andrelease order number and the System Entity name.

Monthly, a roll up of total charges by university must be provided to the System.

The System or member University bank account is not to be automatically charged,under any circumstances, unless the System and member University, have givenspecific, written authorization.

Annually, and no later than October 1st of each year, the contractor will provide acomplete list of new and/or additional equipment necessary to continue processing ofcard transactions.

The contractor shall provide to the System a complete list by member University ofexisting active and inactive merchant numbers monthly, or as requested by the System,

1.35 Termination

1.35.1 TERMINATION OF THE CONTRACT FOR CAUSE - The System may terminatethe contract for cause based upon the failure of the contractor to comply with theterms and/or conditions of the Contract or failure to fulfill its performanceobligations pursuant to the contract, provided that the System shall give theContractor written notice specifying the Contractor’s failure. If within thirty (30>days after receipt of such notice, the Contractor shall not have either correctedsuch failure or, in the case of failure which cannot be corrected in thirty (30) days,begun in good faith to correct such failure and thereafter proceeded diligently tocomplete such correction, then the System may, at its option, place the

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Contractor in default and the Contract shall terminate on the date specified insuch notice.

The Contractor may exercise any rights available to it under Louisiana Law toterminate for cause upon the failure of the System to comply with the terms andconditions of the contract; provided that the Contractor shall give the Systemwritten notice specifying the Systems failure and a reasonable opportunity for theSystem to cure the defect.

1.35.2 TERMINATION OF THE CONTRACT FOR CONVENIENCE - The System mayterminate the contract at any time by giving thirty (30) days written notice to theContractor of such termination or negotiating with the Contractor an effectivedate.

The Contractor shall be entitled to payment for deliverables in progress, to theextent work has been performed satisfactorily.

1.35.3 TERMINATION FOR NON-APPROPRIATION OF FUNDS - The continuance ofthe contract is contingent upon the appropriation of funds to fulfill therequirements of the contract by the legislature. If the legislature fails toappropriate sufficient monies to provide for the continuation of the contract, or ifsuch appropriation is reduced by the veto of the Governor or by any meansprovided in the appropriations act or Title 39 of the Louisiana Revised Statutes of1950 to prevent the total appropriation for the year from exceeding revenues forthat year, or for any other lawful purpose, and the effect of such reduction is toprovide insufficient monies for the continuation of the contract, the contract shallterminate on the date of the beginning of the first fiscal year for which funds arenot appropriated.

1.36 Assignment

Assignment of contract, or any payment under the contract, requires the advancedwritten approval of the Commissioner of Administration.

1.37 No Guarantee of Quantities

The quantities referenced in the RFP are estimated to be the amount needed. In theevent a greater or lesser quantity is needed, the right is reserved by the System toincrease or decrease the amount, at the unit price stated n the proposal.

Neither the System nor the member Universities obligates itself to contract for or acceptmore than their actual requirements during the period of the contract, as determined byactual needs and availability of appropriated funds.

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1.38 Audit of Records

The State Legislative Auditor, federal auditors, contract auditors and internal auditors ofthe System, Division of Administration, or others so designated by the System, shallhave the option to audit all accounts directly pertaining to the resulting contract for aperiod of five (5) years after project acceptance or as required by applicable State andFederal law. Records shall be made available during normal working hours for thispurpose.

1.39 Civil Rights Compliance

The Contractor agrees to abide by the requirements of the following as applicable: TitleVI and VII of the Civil Rights Act of 1964, as amended by the Equal Opportunity Act of1972, Federal Executive Order 11246, the Federal Rehabilitation Act of 1973, asamended, the Vietnam Era Veteran’s Readjustment Assistance Act of 1974, Title IX ofthe Education Amendments of 1972, the Age Act of 1975, and the Contractor agrees toabide by the requirements of the Americans with Disabilities Act of 1990. Contractoragrees not to discriminate in its employment practices and will render services underthis contract without regard to race, color, reNgion, sex, , national origin, veteran status,political affiliation, or disabilities.

Any act of discrimination committed by the Contractor, or failure to comply with thesestatutory obligations, when applicable, shall be grounds for termination of the contract.

1.40 Record Retention

The Contractor shall maintain all records in relation to the contract for a period of atleast five (5) years after final payment.

1.41 Record Ownership

All records, reports, documents, or other material related to any contract resulting fromthis REP and/or obtained or prepared by Contractor in connection with the performanceof the services contracted for herein shall become the property of the System, and shall,upon request, be returned by Contractor to the System, at Contractor’s expense, attermination or expiration of the contract.

1.42 Content of Contract! Order of Precedence

In the event of an inconsistency between the contract, the REP and/or the Contractor’sProposal, the inconsistency shall be resolved by giving precedence first to the finalcontract, then to the RFP and subsequent addenda (if any) and finally, the Contractor’sProposal.

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1.43 Contract Changes

No additional changes, enhancements, or modifications to any contract resulting fromthis RFP shall be made without the prior approval of the System.

Changes to the contract include any change in: compensation; beginning! ending dateof the contract; scope of work; and/or Contractor change through the Assignment ofContract process. Any such changes, once approved, will result in the issuance of anamendment to the contract.

1.44 Substitution of Personnel

NOT APPLICABLE TO THIS REP

1.45 Governing Law

All activities associated with this REP process shall be interpreted under Louisiana Law.All proposals and contracts submitted are subject to provisions of the laws of the Stateof Louisiana including but not limited to L.R.S. 39:1551-1736; purchasing rules andregulations; executive orders; standard terms and conditions; special terms andconditions; and specifications listed in this RFP.

1.46 Claims or Controversies

Any claims or controversies shall be resolved in accordance with the LouisianaProcurement Code, R.S. 39:1673.

1.47 Proposer’s Certification of 0MB A-133 Compliance

Certification of no suspension or debarment. By signing and submitting any proposalfor $25,000 or more, the proposer certifies that their company, any subcontractors, orprincipals are not suspended or debarred by the General Services Administration (GSA>in accordance with the requirements in 0MB Circular A-i 33.

A list of parties who have been suspended or debarred can be viewed via the internet athttp://www.epls.gov

The following clauses are mandatory if Federal Funds are utilized.

1.48 CiVIL RiGHTS

Both parties shall abide by the requirements of Title VII of the Civil Rights Act of 1964, andshall not discriminate against employees or applicants due to color, race, religion, sex, handicap

or national origin. Furthermore, both parties shall take Affirmative Action pursuant to ExecutiveOrder #11246 and the National Vocational Rehabilitation Act of 1973 to provide for positive

posture in employing and upgradmg persons without regard to race, color, religion, sex, handicap

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or national origin, and shall take Affirmative Action as proided in the Vietnam Era VeteransReadjustment Act of 1974. Both parties shall also abide by the requirements of Title VI of theCi ii Rights Act of 1964 and the Vocational Rehabilitation Act of 1973 to ensure that all ser icesare deliered without discrimination due to race, color, national origin or handicap.

1.49 ANTI-KICKBACK UA USE

The Contractor hereby agrees to adhere to the mandate dictated by the Copeland “Anti-Kickback” Act hich provides that each Contractor or subgrantee shall be prohibited frominducing, by any means, any person employed in the completion of work, to give up any part ofthe compensation to which he is otherwise entitled.

1.50 CLEAN AIR ACT

The Contractor hereby agrees to adhere to the pro isions which require compliance with allapplicable standards, orders or requirements issued under Section 306 of the Clean Air Actwhich prohibits the use under non-exempt Federal contracts, grants or loans of facilities includedon the EPA list of Violating Facilities.

1.51 ENERGY POLICYAND CONSERVATION ACT

The Contractor hereby recognizes the mandatory standards and policies relating to energyefficiency which are contained in the State energy conservation plan issued in compliance withthe Energy Policy and Conservation Act (P1. 94-163).

1.52 (‘LEAN WATER ACT

The Contractor hereby agrees to adhere to the provisions which require compliance with allapplicable standards, orders, or requirements issued under Section 508 of the Clean Water Actwhich prohibits the use under non-exempt Federal contracts, grants or loans of facilities includedon the EPA List of Violating F’acilities.

1.53 ANTI-LOBBYING AND DEBARMENT ACT

The Contractor will be expected to comply with Federal statutes required in the Anti-LobbyingAct and the Debarment Act.

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PART II. SCOPE OF WORK/SERVICES

2.1 Scope of Work/Services

The contractor shall provide credit card, debit card, and similar payment cardacceptance, processing and support services, including equipment (hardware andsoftware> for the System and Member Universities to process credit card payments fornon student fee btlI charges. The processing of these transactions must be compatiblewith the System and member Universities cash management systems.

The contractor shall also provide an internet website where users may make onlinecredit card, debit card, and similar payment card acceptance processing and supportservices for payment of student fee bills where the Universities are not the merchant.All convenience fees for these transactions shall be paid by the user.

2.1.1 Cash Management System

The System and each member University administers a cash management system.This cash management system utilizes a central depository bank account (“pooling”)account for the custody and investment of monies maintained by each University in theSystem.

The pooling account receives deposits of checks, Automated Clearing House credits,wire transfer credits, deposit of other negotiable instruments and it receives transfersfrom other bank accounts.

2.1.2 Payment Card Processing

The Contractor shall be responsible for providing acceptance, processing and supportfor credit card, debit card and other similar cards. The System, through its research andstudy, has concluded that to realize its goals, Proposers for Payment Card acceptanceand Processing Services must be required to provide to the System certaintechnological capabilities. As more fully described in this REP, these requiredcapabilities include the capacity to provide Plural Interface Processing (“PIP”)technology at the Point of Sale for non student fee bill payments. PIP capability willallow System Universities the ability to route transactions for processing either directlyto certain Payment Card Issuers or indirectly via a Processor to other Payment CardIssuers. With this capability, the benefits to the System are both financial and timesavings. The financial savings result from avoiding potential Processor-addedtransaction handling fees that are commonly charged on certain Payment Cardtransactions, when transactions are routed via a Processor. The time savings forauthorization and settlement result from the direct connectivity between SystemUniversities and certain Payment Card Issuers. This function, therefore, results in loweroverall costs to the System, while maximizing the number of payment options forcitizens.

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The Proposer selected shall be expected to keep abreast of and to provide to theSystem, at Systems option, new innovations, products and methods in the industry withrespect to merchant card processing services at competitive prices. Proposers shouldrespond to each service listed, Please identify each response by acorresponding number on a tab separating each request.

A. The following are services requested to be performed by Contractor:

1. The Contractor should establish the mechanism(s) and system(s) to enableSystem Universities to accept and process merchant transactions and thensettle the transactions at the designated financial institution for the following:

a. Visab. MasterCardc. Discoverd. American Expresse. Pin-based Debit Cards

2. The Contractor should provide electronic payment card processing for thefollowing payment vehicles (or such other payment vehicles as may becomeavailable or as may be added by mutual agreement with both parties):

a. Paper/Card imprinted receiptsb. Point of Sale terminals (including those equipped with PIN pads for debit

card processing)c. Interactive Voice Response (IVR) Units- telephone acceptanced. Mail in transactionse. PC-based applications,f. Mainframe processing (batch and real-time)g. Self-Service Terminals (SST) (kiosks)h. Internet applications

3. The contractor should provide an internet website where online credit cardprocessing services for payment of student fee bills where the Universitiesare not the merchant. All convenience fees shall be paid by the user.

4. The transmission speed for this access should be consistent with modemsavailable in the current business community, but at a minimum of 28 kbs,

5. The Contractor should provide a toll4ree number for verbal credit cardauthorizations.

6. The Contractor should have the flexibility to address varying requirementsand mana9ement sty’es (centralized or decentralized) to meet memberuniversities processing and reporting needs.

7. Contractor PC based systems should at a minimum provide the following:

Card Acceptance:a. Operate in a Windows environmentb. User friendly package with on-line help

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c. Provide open architecture to easily connect to other systems

Reporting:a. Provide spreadsheet or acceptable alternative format for reportsb. Capability to download to PC via FTPc. Report printing functions

8. The Contractor shall, as requested by System agencies, establish andmaintain merchant numbers for each System agency location acceptingcreditldebit card transactions. New merchant numbers should be establishedwithin seven (7) business days. The merchant number should include theISIS three digit agency identifier number and two (2) additional digits for subagency identification.

9. The Contractor shall process Chargebacks as follows:

a> if the Contractor has already paid member university Contractor will sendmember university a detailed invoice for the amount(s) in question.

b) if the Contractor has not paid Agency, Contractor will send to memberuniversity an itemized notice of such transaction(s) to identify the specifictransaction in question.

“Chargebacks”, for purposes of this agreement, are defined as card sale(s) indispute by Cardholder.

10. The Contractor should provide a single point of contact for member universityrequested technical support during all business hours seven days a week.

11 .AlI services should be available twenty-four hours a day, seven days a week,three hundred sixty-five days per year.

12.The Contractor shall deposit daily credit and debit card receipts (24 hourfunding) that are processed each day to a bank account(s) designated bySystem.

13. The Contractor should provide a designated account representativeresponsible for the services provided under the contract.

14.The Contractor shall submit to System designated financial institutions thefollowing deposit information:

a. by merchant number,b. without netting credit and debit entries originated by the processor, andc. by identifying the nature of any adjustments by merchant number.

15.The Contractor shall post the gross transaction amount to the SystemUniversity’s deposit account(s); do not reduce for any fees or charges.

16.The Contractor should notify the member university and System when anuniversity merchant is outside merchant compliance for any reason.

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a. Describe reasons for non-corn plianceb. Describe grace period — i.e. working daysc. Describe assistance to be provided to bring member university into

compliance

17.Contractor should notify the System and System University when anymerchant number has experienced 90 consecutive days without anytransaction activity:

a. List the date of last activityb. Provide a description of the impact of continued inactivity

18.Coritractor should support existing equipment, including but not limited to,Hypercom and Verifone, used to initiate merchant transactions.

19. The Contractor should provide participating universities sufficientdocumentation and training related to card processing and equipment usage.

20. The Contractor should provide a secure environment for the testing of newapplications that is entirely separate from the production environment.

2.2 Period of Agreement

The term of any contract resulting from this solicitation shall begin upon contractexecution with a Contractor authorized to do business in the State of Louisiana. theterm of the contract shall be for an initial period of three (3) years, with option to renewfor two (2) consecutive one (1> year periods at the discretion of System, under the sameterms and conditions and prices, subject to annual appropriations by the Legislature for

this purpose and certain other termination provisions to be contained therein.

2.3 Price Schedule

Prices proposed by the Proposers should be submitted on the price schedule furnished

herein on Appendix “I”. Prices submitted shall be firm for the term of the contract.Prices should include delivery of all items F,O,B. destination. The Systemacknowledges that the Contractor may modify the Price Schedule to pass throughincreases (decreases) in the industry-wide interchange fees, dues and assessmentscharged by the VISA and MasterCard Association.

2.4 Deliverables

The deliverables listed in this section are the minimum desired from the successfulProposer. Every Proposer should describe what deliverables will be provided per theirproposal, and how the proposed deliverables will be provided.

A. The Contractor shall provide credit card and debit card and similar card paymentcard acceptance, processing and support services, including equipment (hardwareand software) for System Entities.

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B. The Contractor shall take the necessary steps to provide for processing paymentcard transactions on July 01, 2011, including establishing merchant numbers,installing hardware and software, providing staff training and designing reports asrequired by System Entities for a continuation of current merchant account number

processing services as described in the RFP.

C. The Contractor shall commit to providing training to assist System Entities in

implementing payment card acceptance and the use of any hardware or softwarerequired to process payment card transactions.

D. The Contractor shall furnish detailed reporting of payment card transactions in theformat required by each System Entity as described in Appendix IV.

E. The Contractor must demonstrate to the satisfaction of the System that they arecertified to process nationally branded credit cards and debit cards (i.e. American

Express, Discover, Visa, MasterCard and debit cards — on line and off linetransactions>.

2.5 Location

The Contractor will perform implementation activity at both System entity and contractor

facilities. The Contractor will perform training at System entity facilities.

2.6 Proposal Elements

2.6.1 Financial

Proposal shall include prices per the schedule furnished in Appendix I, as well as other

potential charges (if any) for proposed services associated with the RFP programimplementation and administration that you wish the System to consider,

2.6.2 Technical

Each Proposer should address, in depth, the following to assist the System inevaluating Proposer’s implementation, processing, backup, and marketing plans.

Please identify each response by a corresponding number on a tab separatingeach response.

1. The last two years audited annual corporate reports.

2. Provide the actual scheduled and un-scheduled ‘down-time” for the precedingtwelve (12) months as a percentage of total processing time.

3. Provide an executive summary of the Proposer’s disaster recovery planincluding the backup procedures in the event of a network failure, Describehow the System would be notified of such failures.

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4. Proposer should identify subcontractors that will be used by the Proposer toperform any of the services required under this REP. Include in thisidentification a detailed summary of the subcontractor’s duties and thesubcontractor’s qualifications and experience in these duties.

5. Provide, in narrative format, the steps necessary to implement this project,including obligations of the System, subcontractors, and provide the overalltime frames.

6. Provide disclosure of proprietary services, equipment and software to be usedin the performance of the Payment Card Acceptance, Processing andSupport Services Contract.

7. Describe the Payment Card authorization process, (beginning at the point thetransaction is sent, to the receipt of authorization> and describe the averageresponse time, and how the System will interface with the Proposer.

8. Provide a detailed description of the proposed Payment Card processingprocedures and technology, including the following:

a. the end-of-the day processing procedure for Payment Card transactions,identifying cut off times for receiving transactions from memberuniversities and the reports and assistance provided by the Proposer;

b. transaction posting, the levels of detail available and how the Proposerproposes to reconcile transactions;

c. the methods of handling disputed charges;d. the controls to prevent employee and customer/cardholder fraud; ande. procedures for charge-back, refunds and any adjustments (including

resolution process, record keeping responsibilities, etc).

9. Describe the settlement process for each Payment Card; the time period inwhich Payment Card transactions must be submitted to meet settlementtimes; and how settlement amounts are identified on statements (e.g., as alump sum>.

10, Describe the types of reports (on-line, through data transmission and paper>,[and provide a sample of paper reports]. Also, provide the frequency eachreport will be provided. At a minimum, monthly reports should be availableand received by the System and System Universities within ten (10) businessdays following the end of the month. See Appendix IV for specific reportingand delivery requirements in considering your response to this question.

1 1 .With respect to the equipment to be proposed by the Proposer, pleaseidentify the following:

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a. the features of the equipment proposed (including its physical size and

capacity> and the relevant software applications [and system linkages];

b. the supplies necessary to operate and support the software and

equipment; andc. the warranty and service contracts for purchased, leased or rented

equipment.

12. Describe the standard training package for government customers, including

any training provided to operate POS Terminals, [IVR, kiosks, etc.] and the

average time required to complete this training. Provide sample training and

operations manuals.

13.Describe the customer assistance services to be offered. Include in the

description the following:

a. the time frames in which provided (if more than 24 hours);

b. whether the customer service telephone line is dedicated or shared;

c. the proposed average response time per call (denote either in seconds or

number of rings);d. on-site assistance capabilities;e. and the staffing ratios the Proposer is proposing for this function.

14. Describe the features of the security plan that will be implemented, including

how it ensures the confidentiality and security of customer/cardholder

information.

15.Describe a business continuity/disaster recovery plan detailing the length of

time required to provide the services required under this REP in the event the

Proposer’s primary operation site becomes unavailable due to either a natural

or man-made disaster/short term business interruption and/or long term loss

of processing capacity at the Proposer’s processing site.

16. Describe the backup procedures in the case of POS terminal/technology

failures.

17.Provide a brief summary of the Proposer’s investment and commitment to

developing future electronic payment processing technology and describe

how these technological advancements would be made available to the

System.

18. Describe the marketing plan that the Proposer will recommend to the System

which will include, but not be limited to, provision of free point of purchase

materials (decals, plaques, logo sheets, etc); how customers will be informed

which Payment Cards are accepted; etc.

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19. Provide a copy of all signature agreements and brief explanation of eachagreement required to/for:

- assign a merchant account number to a member University,- any other agreement(s) which must be signed to use the services included

in this REP.

20. Any other information deemed pertinent by the Proposer which the Proposerwishes the System to consider.

2.63 Proposer’s Qualifications and Experience

1) Provide a brief description of the compafly including the company’sbackground, history, financial stability and strengths. Explain thecompany’s position as a leader in payment card processing. Also, providethe same information for each participating sub-contractor of the company.

2) Provide three (3) relevant references (preferably public entities), includingname and telephone number of a contact person. For each referenceprovide a brief description of the services provided, describe any problemsencountered and corrective actions taken and deviations from theschedule of action steps. References should be for the work performedwithin the last three years.

3) Provide resumes of key project personnel who will be assigned both theimplementation of the contract and on-going contract services. For eachresume’ emphasize assignments to similar/relevant projects.

4) Provide a Statement of Corporate commitment to the credit cardprocessing, focusing on sustaining quality support and assignedpersonnel stability for the potential five year duration of the contract

Any other information deemed pertinent by the Proposer which the Proposer wishesthe System to consider.

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PART HI. EVALUATION

The following criteria will be evaluated when reviewing the proposal. The proposal willbe evaluated in light of the material and the substantiating evidence presented to theSystem, not on the basis of what may be inferred.

31 Financial Proposal (Maximum Value of 50 pts.)

Prices proposed by the Proposers should be submitted on Appendix I - Pricing GridModel of Activity. Prices proposed shall be firm during the term of the contract.Adjustments will be allowed to incorporate Visa Association and MasterCardAssociation fee increases. These adjustments must be fully documented by evidencefrom the Associations notifying of the fee increase(s); and must be approved by theUniversity of Louisiana System.

The information provided in response to this section will be used in the FinancialEvaluation to calculate lowest evaluated cost.

A proposer’s base cost score will be based on the cost information provided in Appendix“I” and computed as follows:

BCS = (LPC/PC X 50)

Where: BCS = Computed cost score (points) for proposer being evaluatedLPC = Lowest proposed cost of all proposersPC = Total cost of proposer being evaluated

Note: The proposer must include an itemized listing of all expenses or fees, ifapplicable, (including travel) that are expected to be paid by the agency. Travel andother allowable expenses shall be reimbursed in accordance with the Division ofAdministration State General Travel Regulations, within the limits established for StateEmployees as defined in Division of Administration Policy and Procedure MemorandumNo. 49. All out of State travel will be subject to prior approval by the System.

12 Technical Proposal (Maximum Value of 25 Points)

The technical score will be based on the technical information provided by the Proposerin response to services requested in Part II, Scope of Services, Section 2.1.2. PaymentCard Processing and Section 2.6.2 Technical Elements.

3.3 Proposer’s Qualifications and Experience (Maximum Value of 25 Points>

The Proposer’s qualifications and experience will be evaluated based on the informationprovided by the Proposer in response to Section 2.6.3 through information gathered

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from referenced users, and through other relevant sources (e.g. past performance dataprovided by sources>.

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PART IV. PERFORMANCE STANDARDS

4.1 Performance Requirements

Credit card and debit card acceptance, processing, support services and equipment

(hardware and software) are subject to the standard of performance stated below. The

System proposes the following;

41.1 The Contractor shall provide processing of credit card and debit card transactions

at a documented 99.5% processing host site uptime.

41.2 The Contractor shall be ready to process credit card and debit card transactions

for all member universities currently accepting credit card and debit cards on July

1,2011.

4t3 The Contractor shall meet the detailed reporting requirements as described in

Appendix IV.

4.2 Performance MeasurementlEvaluation

4.2.1 The processing uptime during each monthly evaluation period as compared to a

performance standard of 99.5%.

4.2.2 100% of the System entities listed in Appendix II are operational on July 1, 2011.

4.2.3 100% of the detailed reporting requirements are accepted by System Entities

accepting credit card and debit card for payment of obligations.

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APPENDIX 1PRICING GRID FROM PROPOSER

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Credit Card Sales Fiscal Year 2009UL System

Appendix IIHistorical Sales Activity

July 2008-February 2009

Net SatesTotal Total Cost Per % of CC Fees Credit Card

Fees Transactions Transaction to Net Sales “Processing Fee”

Grambling 3.884,707 71,841 8,056 8.92

Louisiana Tech 9,692,059 214,524 61 .919 3.46

McNeese 7,653,548 123.701 34,582 3.58

Nicholls 7.687,008 121,183 12,820 9.45

Northwestern 5,979.567 118,159 13,474 877

Southeastern 14,887,303 31 2.187 23,542 13.26

(iLL 15.924,566 432,774 63,428 6.82

ULM 7,168,762 165,851 15,811 10.49

Total 72,877.520 1,560,220 233,632 6.68

185% -

2.21% 119,260

1.62%1.58%1.98%2.10% 156,230

2.72%2.31%2.14% 275,490

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APPENI)IX III

REQUIREMENTS FOR REPORTING AND DELIVERY

The Contractor should meet the following reporting and delivery requirements:

Contractor reports should contain the following:

For System:

1. A monthly report which summarizes by University by merchant number all transaction

activity for the month.

For Universities:

1. A daily deposit activity report by merchant account number by individual transaction

with columns depicting transaction date, settlement date, deposit amount, credit

cardldebit card number (last four digits), and description. The columns should he totaled

by merchant number, and the report should contain grand totals of all merchant numbers.

2. A monthly report which summarizes by merchant number all transaction activity for the

month.

3. Other reports as requested by each University.

Distribution of Reports:

1. University reports shall be distributed to address(s) as requested by University.

Electronic format:

1. Distributed via Internet as a Microsoft Excel file.

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Appendix IVSystem and System University Contacts

Ms. Bobbie BabinUniversity of Louisiana System Office1201 North Third Street. Suite 7300Baton Rouge, LA 70802

Mr. Jerry Luke LeblancUniversity of Louisiana at LafayetteP.O. Box 40400Lafayette, Louisiana 705041ukeleb1anc@1onsinaedu

Mr. Stephen SmithSoutheastern Louisiana UniversityP. 0. Box 10709Hammond, Louisiana 70402..smitli @ sclti.edu

Mr. Joseph ThomasLouisiana Tech UniversityP.O. Box 3151Ruston, Louisiana 71272jjomas @ latechedu

Mr. Dave NicklasUniversity of Louisiana at Monroe700 University AvenueMonroe, Louisiana 71209nicklas @ulm.edu

Mr. Leon SandersGrambling State UniversityP. 0. Box 605Grambling. Louisiana [email protected]

Mr. Eddie MecheMcNeese State University4205 Royal StreetLake Charles, Louisiana [email protected]

Mr. Lionel NaquinNicholls State UniversityMarco J. Picciola HallThibodaux. Louisiana [email protected]

Mr. Carl JonesNorthwestern State UniversitySt. Denis HallNatchitoches, Louisiana 71497jonesc @nsula.edu

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EXHIBIT I

SAMPLE GENERIC CONTRACT

STATE OF LOUISIANA REP No.

PARISH OF

________________________________

CONTRACT

Be it known, that effective upon approval by the University of Louisiana System, as evidenced by the

President’s signature on this document. the University of Louisiana System (hereinafter sometimes

referred to as ‘System’) and (Conrractors name and legal address including zip code) (hereinafter

sometimes referred to as “Contractor”) do hereby enter into contract under the following terms and

conditions.

SCOPE OF SERVICE

Contractor hereby agrees to furnish the following services:

Credit card and debit card acceptance, processing and support services, including equipment (hardware

and software) as described in RFP Number

_____________

CONTRACT MODIFICATIONS

No amendment or variation of the terms of this contract shall be valid unless made in writing, signed by

the parties and approved as required by law. No oral understanding or agreement not incorporated in the

contract is binding on any of the parties.

Changes to the contract include any change in a) compensation; b) beginning/ending date of the contract;

c)scope of work: and/or d) contractor change through the assignment of contract process. Any such

changes, once approved, will result in the issuance of an amendment to the contract.

FUND USE

Contractor agrees not to use contract proceeds to urge any elector to vote for or against any candidate or

proposition on an election ballot nor shall such funds be used to lobby for or against any proposition or

matter having the effect of law being considered by the Louisiana Legislature or any local governing

authority. This provision shall not prevent the normal dissemination of factual information relative to a

proposition on any election ballot or a proposition or matter having the effect of law being considered by

the Louisiana Legislature or any local governing authority.

IIEAI)INGS

Descriptive headings in this contract are for convenience only and shall not affect the construction or

meaning of contractual language.

PAYMENT TERMS

The Contractor shall invoice System Universities directly and payment shall be made by the System

Universities directly to the Contractor in accordance with the payment terms agreed to in the Contract.

DELIVERABLES

Contractor vill deliver the item(s) or service(s) as described in RFP and attached Schedule.

TAXES

Contractor agrees that all applicable taxes are included in the schedule pricing. State agencies are exempt

from all state and local sales and use taxes. Contractor’s federal tax identification number is

TERMINATION OF THIS CONTRACT FOR CAUSE

The System may terminate this contract for cause based upon the failure of Contractor to comply with the

terms and/or conditions of the contract, or failure to fulfill its performance obligations pursuant to this

contract, provided that the System shall give the Contractor written notice specifying the Contractor’s

failure. If within thirty (30) days after receipt of such notice, the Contractor shall not have corrected such

failure or. in the case of failure which cannot be corrected in (30) days, begun in good faith to correct

such failure and thereafter proceeded diligently to complete such correction. then the System may. at it

option, place the Contractor in default and the contract shall terminate on the date specified in such

notice.

The Contractor may exercise any rights available to it under Louisiana law to terminate for cause upon

the failure of the System to comply with the terms and conditions of this contract, provided that the

Contractor shall give the System written notice specifying the System’s failure and a reasonable

opportunity for the System to cure the defect.

TERMINATION OF THIS CONTRACT FOR CONVENIENCE

The State may terminate the Contract at any time by giving thirty (30) days written notice to the

Contractor of such termination or negotiating with the Contractor an effective date.

OWNERSHIP

All records. reports, documents, or other material related to this contract and/or obtained or prepared by

Contractor in connection with the performance of the services contracted for herein shall become the

property of System, and shall. upon request. be returned by Contractor to System, at Contractors expense.

at termination or expiration of this contract.

USE OF SYSTEM UNIVERSITY’S FACILITIES

Any property of the System or System Universities furnished to the Contractor shall. unless otherwise

provided herein, or approved by the System and/or S stem University. be used only for the performance

of this contract.

The Contractor shall be responsible for any loss or damage to property of the System and/or System

University which results from willful misconduct or lack of good faith on the part of the Contractor or

which results from the failure on the part of the Contractor to maintain and administer that property in

accordance with sound management practices. to ensure that the property will he returned to the System

Page 31 of 50

and/or System l:niversity in like condition, except for normal ear and tear, to that in which it was

furnished to the Contractor. l’pon the happening of loss or destruction of. or damage to property of the

System. the Contractor shall notify the System thereof and shall take all reasonable steps to protect that

property from further damage.

The Contractor shall surrender to the System and/or Sstern Uniersitv all property of the S\stem and/or

System University prior to settlement upon completion, termination, or cancellation of this contract. All

reference to the Contractor under this section shall include any of its employees, agents, or

subcontractors.

WAIVER

Waiver of any breach of any term or condition of this contract shall not be deemed a waiver of any prior

or subsequent breach. No term or condition of this contract shall be held to be waived, modified or

deleted except by the written consent of both parties.

WARRANTI ES

Contractor warrants that all service.s shall be performed in a workmanlike manner. and according to its

current description (including any completion criteria) contained in the scope of work.

No Surreptitious Code Warranty. Contractor warrants that Contractor will make all commercially

reasonable efforts not to include any Unauthorized Code in the software provided hereunder.

“Unauthorized Code’ means ally virus. Trojan horse. worm or other software routine or component

designed to permit unauthorized access to disable, erase, or otherwise harm software, equipment. or data,

or to perform any other such actions. Excluded from this prohibition are identified and System-

authorized features designed for purposes of maintenance or technical support.

Extent of Warranty: THESE WARRANTIES REPLACE ALL OTHER WARRANTIES, EXPRESS OR

IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS

FOR A PARTICULAR PURPOSE

INDEMNIFICATION AND LIMITATION OF LIABILITY

Neither party shall he liable for any delay or failure in performance beyond its control resulting from acts

of God or force majeure. The parties shall use reasonable efforts to eliminate or minimize the effect of

such events upon performance of their respective duties under this contract.

Contractor shall be fully liable for the actions of its agents. employees, partners or subcontractors and

shall fully indemnif and hold harmless the S stem from suits, actions, damages and costs of every name

and description relating to personal injury and damage to real or personal tangible propert\ caused b

Contractor. its agents. employ ees. partners or \uhcontractors in the performance of tills contract. without

limitation: pros ided. howeser. that the Contractor shall not indemnify for that portion of any claim, loss

or damage arising hereunder due to the negligent act or failure to act of the S stem.

Contractor will indemnify, defend and hold the S stem harmless, without limitation, from and against

any and all damages, expenses (including reasonable attorneys fees), claims judgments. liabilities and

costs which rna\ be finall\ assessed against the System in an action for infringement of a l nited States

Letter Patent with respect to the Products . .Materials. or Ser\ ices furnished, or of an\ copy right.

trademark, trade secret or intellectual property right, provided that the System shall give the Contractor:

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(I) prompt written notice of any action, claim or threat of infringement suit, or other suit. (ii) theopportunity to take over, settle or defend such action, claim or suit at Contractors sole expense, and (iii)assistance in the defense of any such action at the expense of Contractor. Where a dispute or claim arisesrelative to a real or anticipated infringement, the System may require Contractor. at it sole expense. tosubmit such information and documentation, including formal patent attorney opinions, as theCommissioner of Administration shall require.

The Contractor shall not be obligated to indemnify that portion of a claim or dispute based upon: 0

S stem’s unauthoriied modification or alteration of a Product. Material, or Service: ii) System’s use ofthe Product. Material, or Service in combination with other products. materials, or services not furnishedb Contractor: iii) State’s use in other than the specified operating conditions and environment.

In addition to the foregoing. if the use of any item(s) or part(s) thereof shall he enjoined for any reason orif Contractor believes that it may be enjoined, Contractor shall have the right, at its own expense and solediscretion as the state’s exclusi’..e remedy to take action in the following order of precedence: (i) toprocure for the System the right to continue using such item(s) or part (s) thereof, as applicable: (ii) tomodify the component so that it becomes non-infringing equipment of at least equal quality andperformance; or (iii) to replace said item(s) or part(s) thereof, as applicable, with non-infringingcomponents of at least equal quality and performance. or (iv) if none of the foregoing is commerciallyreasonable, then provide monetary compensation to the State up to the dollar amount of the Contract.

For all other claims against the Contractor where liability is not otherwise set forth in the contract asbeing “without limitation”, and regardless of the basis on which the claim is made. Contractor’s liabilityfor direct damages. shall be the greater of $100,000, the dollar amount of the Contract, or two (2)times the charges for services rendered by the Contractor under the Contract. Unless otherwisespecifically enumerated herein mutually agreed between the parties, neither party shall be liable to theother for special. indirect or consequential damages, including lost data or records (unless the Contractoris required to back-up the data or records as part of the work plan>. even if the party has been advised ofthe possibility of such damages. Neither party shall he liable for lost profits. lost revenue or lostinstitutional operating savings.

The System may. in addition to other remedies aailahle to them at law or equity and upon notice to theContractor, retain such monies from amounts due Contractor, or may proceed against the performanceand payment bond, if any, as may be necessary to satisfy any claim for damages. penalties, costs and thelike asserted by or against them.

INSURANCE

Contractor will be required to provide the System and System Unis ersities with Certificates of adequateinsurance indicating coverage requwed, (in actordance with RFP rtquiremnts1.

IJCESES AM) PERMITS

Contractor shall secure and maintain all licenses and permits. and pay inspection fees required to do thework required to complete this contract. if applicable.

SEVERABILITY

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If an term or condition of this contract or the application thereof is held invalid, such invalidity shall not

affect other terms, conditions or applications which can be given effect without the invalid term.

condition or application; to this end the terms and conditions of this contract are declared severable.

SUBCONTRACTORS

The Contractor may enter into suhcontracts with third parties for the performance of any part of the

Contractor’s duties and obligations. In no event shall the existence of a subcontract operate to release or

reduce the liability of the Contractor to the System or System Universities for any breach in the

performance of the Contractors duties. The Contractor will be the single point of contact for all

subcontractor work.

ASSIGNMENT

Contractor shall not assign any interest in this contract by assignment, transfer, or novation, without prior

written consent of the System. This provision shall not be construed to prohibit the contractor from

assigning his hank. trust company. or other financial institution any money due or to become due from

approved contracts without such prior written consent. Notice of any such assignment or transfer shall he

furnished promptly to the State.

CODE OF ETHICS

The contractor acknowledges that Chapter 15 of Title 32 of the Louisiana Revised Statutes (R.S. 42: 1101

et. seq., Code of Governmental Ethics) applies to the Contracting Party in the performance of services

called for in this contract. The contractor agrees to immediately notify the state if potential violations of

the Code of Governmental Ethics arise at any time during the term of this contract.

CONFIDENTIALITY

The following provision will apply unless the state agency statement of work specifically indicates that all

information exchanged will be non-confidential:

All financial, statistical, personal, technical and other data and information relating to the System’s

operations which are designated confidential by the System and made available to the Contractor in order

to carry out this contract, shall be protected by the Contractor from unauthorized use and disclosure

through the observance of the same or more effective procedural requirements as are applicable to the

System. The identification of all such confidential data and information as well as the System’s

procedural requirements for protection of such data and information from unauthorized use and disclosure

shall be provided by the System in writing to the Contractor, If the methods and procedures employed by

the Contractor for the protection of the Contractors data and information are deemed by the System to be

adequate for the protection of the System’s confidential information. such methods and procedures may

he used. ith the written consent of the System. to can out the intent of this paragraph. The Contractor

shall not be required under the provisions of the paragraph to keep confidential any data or information,

which is or becomes publicly available, is already rightfully in the Contractor’s possession, is

independently developed by the Contractor outside the scope of the contract, or is rightfully obtained

from third parties.

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CONTRACT CONTROVERSIES

Any claim or controversY arising out of the contract shall be resolved by the provisions of Louisiana

Revised Statute 39:1673.

RIGHT TO AUDIT

The State Legislative auditor, federal auditors and internal auditors of the Division of Administration, or

others so designated by the DOA, auditors of the System and System Universities shall have the option to

audit all accounts directly pertaining to the contract for a period of five (5) years after project acceptance

or as required by applicable State and Federal Law, Records shall be made available during normal

working hours for this purpose.

SECURiTY

Contractor’s personnel vill comply with all security regulations in effect at the S stem’s premises. and

externally for materials and property belonging to the System or to the project. Where special security

precautions are warranted (e.g., correctional facilities), the System shall provide such procedures to the

Contractor, accordingly. Contractor is responsible for promptly reporting to the System any known

breach of security.

TERM OF CONTRACT

This Contract is effective upon OSP approval and will end no later than one year from execution with two

one year renewals as specified in REP, unless otherwise terminated in accordance with the Termination

provision of this Agreement

COMMENCEMENT OF WORK

No work shall be performed by Contractor and the System shall not be hound until such time as a

Contract is fully executed between the System and the Contractor and all required approvals are obtained.

FISCAL FUNDING

The continuation of this contract is contingent upon the appropriation of funds to fulfill the requirements

of the contract by the legislature. If the legislature fails to appropriate sufficient monies to provide for the

continuation of the contract or if such appropriation is reduced by the veto of the Governor or by any

means provided in the appropriations act or Title 39 of the Louisiana Revised Statutes of 1950 to prevent

the total appropriation for the year from exceeding revenues for that year. or for any other lawful purpose,

and the effect of such reduction is to provide insufficient monies for the continuation of the contract, the

contract shall terminate on the date of the beginning of the first fiscal ear for which funds are not

appropriated.

COMPLIANCE WITH CIVIL RIGHTS LAWS

The Contractor agrees to abide by the requirements of the following as applicable: Title VI and Title VII

of the Civil Rights Act of 1964. as amended by the Equal Opportunity Act of 1972. Federal Executive

Order 11246. the Federal Rehabilitation Act of 1973. as amended. the Vietnam Era Veteran’s

Readjustment Assistance Act of 1974, Title IX of the Education Amendments of 1972, the Ac Act of

1975, and Contractor agrees to abide by the requirements of the Americans with Disabilities Act of 1990.

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contractor agrees not to discriminate in its employment practices, and ill render services under this

contract ithout regard to race, color. religion, sex, sexual orientation, national origin. eteran status.

political affiliation, or disabilities, Any act of discrimination committed by Contractor, or failure to

cornpl\ ith these stanitorv obligations hen applicable shall be grounds for termination of this contract.

GOVERNING LAWThis Contract shall he governed by and interpreted in accordance ith the la s of the State of Louisiana.

Venue of any action brought with regard to this Contract shall be in the Nineteenth Judicial District Court.

parish of East Baton Rouge. State of Louisiana.

COMPLETE CONTRACT

This is the complete contract between the parties with respect to the subject matter and all prior

discussions and negotiations arc merged into this contract. This contract is entered into v ith neither party

relying on any statement or representation made by the other party not embodied in this contract and there

are no other agreements or understanding changing or modifying the terms. This Contract shall become

effective upon final statutory appro al.

ORDER OF PRECEDENCE

The Request for Proposals (RFP). dated

____________.

and the Contractor’s Proposal dated

__________________

are attached hereto and, incorporated into this Contract as though fully set forth

herein. In the event of an inconsistency between this Contract, the RFP and/or the Contractor’s Proposal,

unless otherwise provided herein, the inconsistency shall be resolved by giving precedence first to this

Contract, then to the RFP and finally, the Contractor’s Proposal.

THUS DONE AND SIGNED AT Baton Rouge, Louisiana on this

_____

day of

_____,

20_, and, IN

WITNESS WHEREOF, the parties have executed this Contract.

WITNESSES’ SIGNATURES: CONTRACTOR:

By:

___________________________________

Title:________________________________________

THUS DONE AND SIGNED AT Baton Rouge, Louisiana on this

_____

day of

_____.

20_. and. IN

WITNESS WHEREOF. the parties have executed this Contract.

WITNESSES’ SIGN AT1 RES: [NIVERSITY OF LOUISIANA SYSTEM:

Approsed by:

Director of State Purchasing

Date:

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Exhibit IIMiscellaneous Information

Does your University accept only PIN-based (card-swipe> Debit Cards or do you accept PIN-less (InternetlCard not

present) Debit Cards?

GSUCashiers swipe all debit’credit cards for face-to-face transactions. Cashiers also take debit/credit card payments via telephone

and do not require the PIN number. Cashiers do not have to enter a PIN number in the credit card machine. Students can

make payments via the Internet with a debitcredit card and they do not have to enter a PIN number on Banner Web,

Tech All debit cards, whether swiped or not, are run as credits.

McNeese PIN-less

Nichols Both PIN-based and PIN-less debit cards

NSU Currently only PIN-based debit cards are accepted. Use of PIN-less debit cards via the Internet is being researched.

SLU Both PIN-based and PIN-less transactions are accepted.

ULM Debit cards are accepted, but processed like a Credit Card.

ULL Point of sale PIN-less Debit cards are accepted at the University Bookstore. Cajun Card office and Parking and Transit,

2Does your University accept transactions In an ofiline/paper based model? If yes, are these transactions authorized.

via telephone or other services, prior to the imprint being created?

OSUYes. Debit/Credit card payments via telephone are accepted and do not require the PIN number. Cashiers are not require to

enter a PIN number in the credit card.

Tech A few departments that accept funds do not have credit card machines, These departments do not call for an authorization

before sending to the Comptrollers Office to enter into machines.

Transactions are keyed by the Comptroller’s Office as noted in Question 2.

McNeese Credit card information is taken over the phone or via fax.

Banner 8 is going into production in early April and we will not allow the offline transactions thereafter.

NicholsCredit card authorizations via fax machine are accepted from the cardholder. A form was created for this purpose and the

cardholder signature is required. Telephone or email authorizations are not accepted.

Transactions are keyed into the POS terminals in the Fee Collection Center and settled with the daily work,

NSU NO.

SLU Yes, they are not authorized prior to input in the machine. Key entered.

ULMWe still process a few offline because we do not have all transactions online. They are key-entered and settled on-line thru a

PC.

ULLThe Only offIine/apei based transactions accepted are through the minor locations, ex. KRVS radio for annual fund raising

conducted by telepnone.

is there art ending date that your University wilt allow these offline/paper based transactions?

OSU

No. tire ‘jseaqe at these locatwns doesn’t s.strfy the cost of machne and monthly statement tees,

Banner 8 s cong nb prcduchon ri early April and we wil not slow the offbne transactions thereafter

Nichols N.oNSU N/ASLU Date not determined,ULM Not yet. but wa will once our applications are fully implemented.

ULLAn ending date ‘vuid require an internal developed generic Internet system which would be utilized by the mentioned minor

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4 What hardware and software Is currently beIng used for Credit, Debit, or ECheck processing?

OSU

1 hSoftware for c-check processing was designed and is owned by the University,. Hardware and software for creditdebit card

cc processing is listed in Question 6 below,

McNeese we are currently using Paymentech as our gafeway wifh SOT and are planning fo use Neinet as our processor and merchant,

The Foe Collection Center has VeriFone Omni 3750 terminals with PIN pads for processing credit and debit card transactions.Nichols

We do not have E-check processing for walk-up customers. We contract with Touchnet for Internet transactions. The

software processes credit card transactions and electronic check payments through its payment gateway.

For online payments, we currently use the University’s administrative software system. S-ungard Plus, in conjunction with

Touchnet to process credit card payments only. However, within the next few weeks, we will be converting to Cashnet, a third

NSU party system. to process both credit and E-check transactions This is necessary due to Sungard’s removal of the credit card

acceptance capability within their software system, The University is still maintaining its current processor for processing

credit card payments (Visa, MasterCard & Am Ex) and will not be using Cashnet’s processor at this time. E-Check is a new

capability that is being added through the use of Cashnet. For face-to-face and, in some circumstances, telephone payments,

we use both Hypercom 17 Plus (with P1300 pin pads) and Tranz 380 (with 1 000SE pin pads> machines.

S UPeopleSoft with Cybersource gateway, Protobase for Columbia Theatre & Tickets.com, 051 software fro Recreational Sports

L and Wellness membership, First Sports Tickets for Athletic transactions,

We use TouchNet as our gateway and as our third party processor. We use PC’s to process (this is for all online transactions

ULM that go fhru a student’s account). We do have a few offices that still use a terminal to process credit cards (Athletics & Student

Health Services), but these will be phased out soon,

U1LSallie Mae 8usiness Solutions processes our online - Internet based transactions and is the merchant. Heartland Solutions

processes online transactions for Cajun Card, and T2 Flex - Permit Direct for Parking and transit through Evalon. All other

credit card transactions are also processed through Evalon credit card processing,

Pase 38 of 50

In order to determine which equipment can be reprogrammed, please provide a listing of equipment in place today to

5 include the hardware manufacturer and model number for all equipment that your University requires to be supported

moving forward.

GSU of Machines Manufacturer Model

5 Eclipse DC12V, 1 5 Quartet

2 First Data FD-200

Tech C of Machines Manufacturer Model

3 First Data FD5O

3 Hypercom T7 Plus

6 Hypercom T7P

9 Ingenico Sure P05 Express in cash registers

1 Web based tuition software designed by University with Paypal

1 Web based tuition software, Hobsons Apply Yourself, through Paypal

McNeese C of Machines Manufacturer Model

3 VeriFone Tranz 330

3 VeriFone Printer 250

Nichols C of Machines Manufacturer Model

VeriFone Omni 3750 w/PlNpad

NSU C of Machines Manufacturer Model

4 Hypercom T7 Plus

8 Hypercom T7 Plus with P1 300 pin pads

1 Tranz 380 Machine

1 Tranz 380 Machine with 1000SE pin pad

SLU C of Machines Manufacturer Model

Hypercom T7 Plus

ULM

ULL C of Machines Manufacturer Model

Hypercom 17 Plus

VeriFone 330

6What type of training wilt be required? Teleconferencing, on-site training (what type of services will be required),

etc?

GSU

Tech On-sife training

McNeese No training is expected

Nichols Not able to be determined until type of system is chosen,

NSU Not known without knowing what will need to be implemented.

SLU On-site

ULM Teleconferencing should be sufficient

ULL 0n-site

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7 How many employees at your University will require training?

GSU

lech 2530

McNeese

Nichols 7-10

NSU Not known without knowing what will need to be implemented.

SLU 35

ULM 45

tJLL 2030

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payment card acceptance processing for and ... - ul...

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