pc doctor for windows
TRANSCRIPT
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PC-Doctor for Windows
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PC-Doctor for Windows delivers lower support costs by reducing the frequency of No Trouble Found (NTF) product returns and speeding resolution of customer-reported problems.
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Leading manufacturers have installed over 100 million copies of PC-Doctor for Windows on computer systems worldwide.
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PC-Doctor for Windows deflects service calls by giving end users the tools they need to diagnose hardware problems. When service calls occur,
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PC-Doctor for Windows provides support technicians with powerful hardware diagnostics and system information tools to speed call resolution and increase first-call resolution rates.
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Features and Benefits
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More than 200 diagnostic tests cover all major PC subsystems including CPU, memory, system board, storage, audio, graphics, networking, and peripherals I/O.
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Direct System Information collects data from multiple sources to provide an accurate and thorough system view.
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Customizable test scripts support specific system configurations and customer requirements.
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Can be used to solve problems remotely.
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Easy-to-use graphical interface can be customized to simplify the user experience and advance the PC manufacturers brand.
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Common technology base with PC-Doctor Factory and PC-Doctor Service Center products for improved failure and trend analysis.
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Value-added services available from PC-Doctor include OEM customer support and training, diagnostic library updates, application and development consulting.
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Compatible with current versions of Microsoft Windows, including Windows Server 2003, Windows Server 2008, Windows XP, Windows Vista, Windows 7, Windows 8, and Windows PE.
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Reduces No Trouble Found (NTF) rates.
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Increases customer satisfaction and brand value.
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Deflects call center support calls.
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Reduces support call duration.
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Increases support first-call resolution rates.
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Easy deployment.
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Easily integrates support for emerging standards in hardware development.
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Localized in 24 languages.
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Small footprint on end user hard drives.
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Custom company branding including company logos and support contact information
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Key User Communities
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PC manufacturers
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Original Equipment Manufacturers (OEMs)
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Original Design Manufacturers (ODMs)
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System integrators and IT service providers
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System builders and Value-Added Resellers (VARs)
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Customer support and field service organizations
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Enterprise IT departments
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Product Deliverables
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PC-Doctor for Windows software product master for pre-installation on end-user systems
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Reproduction and distribution license agreement to install PC-Doctor for Windows on computer systems
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Customizable on-line documentation content for installation with PC-Doctor for Windows
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Multilingual versions available in 24 languages for major PC market regions
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Optional consulting and professional services available to speed field delivery of PC-Doctor for Windows solutions