pcs user manual rse cre

Payment Collection System(PCS)Recharge through SMS

User Manual

Users

• Check the current balance of the Agencies• View the Current Balance of each mobile

device.• Change password.

SMS Recharge Keywords

Keyword - CHPINPurpose - Change Collection Agent PIN:Syntax - CHPIN <OLDPIN> <NEWPIN> <NEWPIN>

Example :- SMS CHPIN 111111 222222 222222 to 9212012299

Confirmation Message :- The PIN of your HHT 9810507298 has been successfully

changed


Keyword - BALANCEPurpose - Balance check by Collection Agent of his

Mobile(HHT): Syntax - BALANCE <Collection Agent PIN>Example :- BALANCE 222222 to 9212012299Confirmation Message – The Balance on your HHT 9810507298 is Rs 200


Keyword - RCAPurpose - Recharge of Customer account by Collection

Agent.Syntax - RCA <Collection Agent PIN> <Customer ID>

<Amount>Example - RCA 222222 4026854 1SMS Confirmation Text - Dear BBCL MIDDLE Name XYZ,

your Cust ID: 4026854 with Balance Rs 528.63 has been credited with Rs 1.00 at 09-03-2010 05:36 and the new balance is Rs 529.63. Your Trans ref no. is 2851106


Keyword - RCAPurpose - Recharge Customer Account with confirmation

message to Alternative mobile #.Syntax - RCA <Collection Agent PIN> <Customer ID>

<Amount> <Alternate Mobile No>Example - RCA 111111 4026854 1 9971980044SMS Confirmation Text - Dear BBCL MIDDLE Name Greater

Noida, your Cust ID: 4026854 with Balance Rs 529.63 has been credited with Rs 1.00 at 09-03-2010 05:36 and the new balance is Rs 530.63. Your Trans ref no. is 2851107


Keyword - CIDPurpose - Retrieve Customer ID from Smart Card Number

by Collection AgentSyntax - CID <11 Digit Smart Card No.>Example – SMS “CID 41094789876” to 9212012299Confirmation message – The Customer ID for Smart Card no. 41094789876 is 940

Daily Report – CRE (Sample)

Daily Report - RSE Receipt No -00000

Circle:- RSE / Engg Name:- Agency Name:- Employee Code:- Date:-

S.No. Customer ID WO No Customer Name Contact No Recharge Amount Next Recharge Date

1 2 3 4 5 6 7 8 9

10 11 12 13 14 15 16 17 18 19 20

TOTAL Amount RSE Signature TL Signature

Monthly Report – CRE (Sample)

Monthly Report - RSECircle:- RSE / Engg Name:-Agency Name:- Employee Code:- Month:-

S.No. Call Allocated

Productive Call

Non Productive

CallReason of Non productive call Amount

CollectedAmount

DepositedCollection per Customer

(Amount Collected/ Productive call)

1 15 12 3 Customer Refuse to Recharge & Retrieval 2500 2500 2082 House Lock 3 Address not found 4 Product not Available at Location 5 Society Permission Issue 6 Responsible person not Available 7 Customer want to use Product without d2h 8 Only Product Available, ODU not Available 9 Purchased other Cheaper product

10 Content - Particular Channel not Available 11 CC - Don't know Where to contact for trouble 12 CC - Call Not connecting to CC 13 CC - Call agent not upto the mark 14 CS - Complaint not solved in time 15 CS - High Out warranty Charges 16 CS - Engineer is not up to mark 17 SMG - Wrong amount deducted 18 Product - Frequent Channel mismatch 19 Product - Product Failed in short time 20 Product - Product Failed Frequently 21 Sales - RCV Denomination not Available 22 Sales - Don't know Where to recharge 23 Sales - Dealer Point is Away from My house 24 Sales- No additional cost for Multiroom in cable 25 Sales - Dealer charging high 26 Sales - Cable is Cheaper 27 Sales - Dealer didn't have enough/wrong info 28 Personal - Opted other DTH 29 Personal - Exams/Vacation 30 Personal - Not able to Pay 31 Personal - No home delivery of RCV 32 Others (Write in Remarks)

TOTAL Amount 15 12 3 2500 2500 208RSE Signature TL Signature

Thank You.

pcs user manual rse cre

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