PCT SYLLABUSPCT SYLLABUS [SEM 5 ] [SEM 5 ]

Internal communication- Upward, Internal communication- Upward, Downward, Horizontal, Grapevine, Downward, Horizontal, Grapevine, problems - solutionsproblems - solutions

COMMUNICATION IN A BUSINESS COMMUNICATION IN A BUSINESS ORGANIZATIONORGANIZATION

External communicationExternal communication

Strategies for conducting successful Strategies for conducting successful business meetingsbusiness meetings

Meeting Documentation [notice, agenda, Meeting Documentation [notice, agenda, minutes]minutes]

Introduction to modern communication Introduction to modern communication techniques [e-mail, internet, video-techniques [e-mail, internet, video-conferencing, etc.]conferencing, etc.]

Legal and ethical issues in Legal and ethical issues in communication [Intellectual property communication [Intellectual property rights, patents]rights, patents]

Report-Writing and presentationReport-Writing and presentation

ADVANCED TECHNICAL WRITINGADVANCED TECHNICAL WRITING

Technical Paper - WritingTechnical Paper - Writing

Writing ProposalsWriting Proposals

• Definition and importance of reports. Qualities of reports, language and style, types of reports, formats [letter, memo, project reports], methods of compiling data• A computer aided presentation of a project report

Introduction to Emotional Intelligence, Introduction to Emotional Intelligence, Motivation, Negotiating and Conflict Motivation, Negotiating and Conflict Resolution, Assertiveness, Leadership, Resolution, Assertiveness, Leadership, Team-building, Decision-making, Time-Team-building, Decision-making, Time-managementmanagement

INTERPERSONAL SKILLSINTERPERSONAL SKILLS

Preparing for job interviews, verbal Preparing for job interviews, verbal and non-verbal communication and non-verbal communication during interviewsduring interviews

INTERVIEW TECHNIQUESINTERVIEW TECHNIQUES

GROUP DISCUSSIONGROUP DISCUSSION

Dynamics of group behaviour, Dynamics of group behaviour, techniques for effective participationtechniques for effective participation