PEOPLE DYNAMICS INMALAYSIAN ORGANIZATIONS

UCM 60303U3

Lecture 1

By: Dr. Shanthi Bavani

The Nature Of Organizational Behaviour

LEARNING OUTCOMES• Define organizational behaviour• Explain the goals and forces of organizational behaviour• Understand the evolution and fundamental concepts of organizational behaviour• Explain the distinction between the theories of organizational behaviour• Understand the major approaches of organizational behaviour• Discuss the response of organizational behaviour on globalization,diversification and advancement in technology

INTRODUCTIONORGANIZATIONAL BEHAVIOUR

Understanding organizational behaviour allows the managers to better manage employee manager

relations, improves job satisfaction, and stimulates innovation and

creativity thus guiding him into creating a dynamic working climate.

DEFINITION•According to Gary Johns, "Organizations are social inventions for accomplishing goals through group efforts".

•Organizational behaviour is concerned withpeople's thoughts, feelings, emotions andactions in setting up a work.

What is an Organization?Is a group of two or more people

working together to achieve a common goal.

GOALS OF ORGANIZATIONALBEHAVIOUR

Describe Describe systematically how people behave under a variety of conditions.

Understand Understand why people behave as they do.

Predict The managers would have the capacity to predict which employees might be dedicated and productive or which ones might cause problems.

Control Managers need to be able to improve results through the actions they and their employees take, and organizational behaviour can aid them in their pursuit of this goal

THE IMPORTANCE OFORGANIZATIONAL BEHAVIOUR•Sharpening and Refining Our Decisions and Actions

• Personal Development through Organizational Behaviour

• Achieving Organizational and Individual Effectiveness

• Developing Interpersonal Skills

FORCES OR ELEMENTS OFORGANIZATIONAL BEHAVIOURPeople: People make up the internal social system in the organization. They consist of individuals and groups.

Structure: Structure defines the formal relationship and use of people in the organization.

Technology: The technology imparts the physical and economic conditions within which people work.

Social System: The social system provides external environment within which the organization operates

EVOLUTION OFORGANIZATIONAL BEHAVIOUR

•Scientific Management ApproachBy Frederick Winslow Taylor- his assumption was that employees are motivated largely by money ($).

•Bureaucratic ApproachBy Max Weber- bureaucratic form of structure that would work best for all organizations.

•Hawthorne StudiesWorkers are influenced by social factors andbehaviour of individual is determined by the group.

Basic Organizational Behaviour Models

Organizational Behaviour

Models

BASIC MODELS OFORGANIZATIONAL BEHAVIOUR

•The System ModelThe system model emerged because of a strong search for higher meaning at work by many of today’s employees; they want more than just a pay check and job security from their jobs.

• The Custodial ModelIf an organisation does not have the wealth to provide pensions and pay other benefits, it cannot follow a custodial approach.

• The Supportive Model The supportive model depends on leadership, instead of power or money.

• The Collegial Model The collegial model depends on management’s building a feeling of partnership with employees.

• The Autocratic ModelDepends on power which means that an employee must follow orders given or else they will be penalized.

FUNDAMENTAL CONCEPTS OFORGANIZATIONAL BEHAVIOUR

(2 Concepts)Nature of People1. Individual differences2. A whole person3. Motivated behaviour4. Human dignity/ value of the person

Nature of Organization1. Social system2. Mutual interest

APPROACHES TOORGANIZATIONAL BEHAVIOUR

•Interdisciplinary Approach

• A Contingency Approach

• Productivity Approach

• Systems Approach

• Human Resources Approach

ORGANIZATIONAL BEHAVIOUR ON GLOBALIZATION

AND DIVERSIFICATION

•Social Conditions

• Political Conditions

• Economic Conditions

• Organizational Culture Differences

• Workforce Diversification

Questions(The Nature of Organization)

1. What is organizational behaviour?2. Describe the models of organizational

behaviour.3. What are the five basic approaches to

organizational behaviour?4. Describe the fundamental concepts

connected to organizational behaviour.5. Justify, with examples, why knowledge of

organizational behaviour is important for managers.