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Completing a Technical Review
User Guide For CB Administrators & Staff
Contents Technical Review ........................................................................................................................................... 2
This user guide will map out a suggested CB Administrator technical review
within Reliance. Everything in this user guide will take place AFTER the Auditor
has uploaded the audit into Reliance via the Offline Audit Tool and has routed
the audit to the APPROVAL phase.
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Technical Review
EXAMPLE SQFI RELIANCE USERS
Luke Crystal ACB Certification Body Technical Reviewer
Amelia Smart Tucan Peanuts – Supplier Primary Contact
Arty Young Tucan Peanuts – Supplier Secondary Contact
Kris Eagle SQF Auditor
FSC: 13, 18
Addendums: McDonalds, Ethical Sourcing
EXAMPLE SQFI RELIANCE COMPANIES
ACB Certification Body Company Profile
Tucan Peanuts Supplier Company Profile
1) The Audit is routed to the “Approval” phase by the Lead Auditor, Kris Eagle, for certification body
technical review. Since Luke Crystal is listed as a Primary Contact, he has access to review the audit
during the “Approval” phase within the Reliance system. A notification was issued to Luke Crystal,
Robin Goode, and Stephanie David when the audit was routed to “Approval” by the Lead Auditor.
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2) Within your portal, select “Audits” from “My Applications.” A new tab will open for you, similar to
that of a web browser. You will be able to navigate back and forth between tabs freely when
working within the system.
Once within the “Audits” application, you will want to select “My Open Audits” from the left
navigation bar. A list of all audits that are assigned to you will appear in the right window.
3) Select the desired audit. You will notice that the phase tracker is now in the “Approval” phase.
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4) Beneath the phase tracker within the audit form, you will be able to view all nonconformities found
during the audit. You will also notice the expected completion date for action items per each
nonconformance and that each nonconformance has been assigned to the primary contacts of the
audited company. In this scenario, the nonconformances have been assigned to Amelia Smart, the
Supplier Primary Contact.
NOTE: The Supplier Primary Contact listed for the facility prior to audit plan creation will be the
contact associated with each action item. If this individual needs to be changed after an
audit plan has been created, contact SQFI at [email protected] with all of the necessary
information towards having the individual changed in the system (audit reference,
company name, correct contact name, contact job description, contact email address,
and contact telephone number).
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5) You can review all nonconformances in the Nonconformities tab.
6) To review the full audit, click on the “Audit Info” tab. This view is similar to that which was provided
in the Draft phase. Scroll down to the bottom of the audit form to the Checklist section.
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7) Select the first checklist.
This will open a new tab with the audit checklist. Click “Show All Pages” to view the full audit
checklist. The review of the audit can be made online via this view:
Or offline by clicking “Print”
A box will appear requesting the Print options. Select “Current Tab” and click “OK.”
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A verification message will appear. Click “OK.”
This will convert the view into a PDF document for easy review and printing.
8) If during this phase any further edits need to be made by the technical reviewer to the
nonconformities before routing to corrective action review, you can have them made under the
Nonconformities tab and by clicking into the “Clause.”
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The Primary Response, Evidence, and Supplier Correction fields are now made editable.
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Spell check can also be made within the “Item” form.
Select “Done” to save all changes that were made.
To see the changes you made to any nonconformance in the Nonconformities tab, select “Reload
Nonconformities” either at the top or bottom of the audit form.
The changes you made should now be visible.
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9) If changes need to be made to any other clause that was not found to be a nonconformance by
the technical reviewer, select the “Audit Info” tab, the appropriate checklist and click into the
“Item.”
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The Primary Response, Evidence and Supplier Correction fields are now made editable.
Spell check can also be made within the “Item” form.
Select “Done” to save all changes that were made.
To see the changes you made to any clause “Audit Info” tab, select “Refresh.”
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The changes you made should now be visible.
10) If edits need to be made by the Lead Auditor, Kris Eagle, the audit must be routed back to the
“Nonconformities Review” phase.
A Phase Dialog box will appear and a Comment will be required before the audit can be routed back
to the Lead Auditor.
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Select “OK” to finalize the routing of the audit back to the Auditor.
11) Once the audit has been reviewed and no further edits need to be made, you may route the audit to
the “Corrective Action Plan and Review” phase. A new Phase Dialog box will appear routing the
audit to all certification body primary contacts.
Select “OK.” Once selecting “OK,” you will be brought back out to the “Audits” application.
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Routing the audit triggers the creation of Action Items to the Primary Contacts of the Supplier
Company. These Action Items are now visible in the “Action Items – Open By Phase” view.
Corrective Actions must now be entered by the supplier primary contacts. In this scenario, the
Action Items were triggered and assigned to Amelia Smart. Continue to the Action Items section.
NOTE: If a Supplier needs assistance entering action items into Reliance, direct them to the
“Locating and Entering Corrective Action User Guide” made available on the SQFI
website, under the “Suppliers” tab, then “Assessment Database,” “Existing Users.”
CONTACT INFORMATION
If you are to have any questions, or experience any issues with the Reliance
audit process, contact SQFI for assistance at [email protected] or 202-220-
0635.