ID: PM-001 (1 of 2)

TECHNICAL PROJECT/PROGRAM MANAGER

SUMMARY

Transformational Project-Program Manager with 15+ years of Hi-Tech experience, 10+ years of Project/Program Management leading complex multi-disciplinary global, technical deployments and implementations impacting Multi-Million dollar Programs for Silicon Valley’s Fortune 500 companies like Google, Cisco, Oracle & Salesforce.com.

ACDEMIC BACKGROUND

Certificate in Project-Program Management University of California, Santa Cruz MSc in Computer Sciences Barathidasan University, India (with honors) BSc in Physics, Chemistry, Mathematics Bangalore University, India (with honors) PMP® Project Management Professional Project Management Institute (PMI) PgMP® Program Management Professional Project Management Institute (PMI) ( In Progress ) CSM® Certified Scrum Master The Scrum Alliance Oracle E-Business Suite R12 Implementation Specialist Oracle University, Supply Chain & Finance Deployments

TECHNICAL BACKGROUND

Languages & Scripts PL/SQL, C/C++, Java/J2EE, SQL, TOAD, Perl, SQL Navigator, Performance Tuning from Backend using Shell

OS UNIX, Linux, Windows, Mac OSX, Web Servers, Database Servers, Networking, TCP/IP RDBMS Oracle 10g, 9i, MS Access, SQL Database, Data Collection, Data Modeling, Data Analysis, Reporting,

XML. XSD, DTD Agile Tools JIRA, Version One, Rally, CA Clarity Agile, Kanban, Scrum, Agile XP, TDD, JAD, Velocity, Estimation,

Burndown Charts, Sprints, Iterations, Epics, Story Points, User Stories, Standups Reporting Web ADI, Standard Reports, Discoverer, MS SharePoint Practices & Disciplines Agile Principles, Release & Team Building approach, Extreme Agile Project Management ERP Applications Oracle EBS (R12, 11.5.10), PeopleSoft HRMS, General Ledger (GL), Accounts Receivables (AR),

Accounts Payable (AP), Order Management (OM), Cash Management (CM), Fixed Assets (FA), Inventory (INV), Purchase Orders (PO), System Administration, iProcurement, iSupplier, iExpense

Web Applications Java, J2EE 1.4, JSP, Servlets, JDBC, JavaScript, HTML, CSS, XML, Web 2.0, MVC, Web App architecture, Deploying Web Apps

Servers Apache Tomcat, UNIX, NTFS, Batch Processing, IBM Mainframes Others CVS, CMS, Data Drill, PVCS, Integration Studio, Remedy, TerraTerm, WinSCP, LiveLinks, Egnyte,

GoogleDocs, Wiki Project Management Software Development Life Cycle (SDLC), Waterfall, Rolling Wave Planning, PMI, Six Sigma, Agile, AIM,

Advanced proficiency in the use of MS Office tools (Word, Excel, PowerPoint, Visio, Project, SharePoint) Processes Order to Cash, Quote To Cash, Procure to Pay, Record to Report, Workflows, Optimization, KPI, SLA’s,

Metrics, Derived & Base Measures, SPC QA, Testing & Release Management

Test Design, Test Case, Test Data Generation, Defect Tracking, Reporting and Review of Test Execution.

PROFESSIONAL EXPERIENCE

SALESFORCE.COM (http://salesforce.com) JUL-2010 TO SEP-2010 SR. PROGRAM MANAGER (FIN APPS RELEASE MANAGER) • Technical Program Manager (TPM: Technology Program Management) contributing to Release Planning,

Change Control & Readiness of FinApps Oracle ERP Module O2C (Order to Cash) workflow projects within the ERM (Enterprise Release Management) delivery release Process.

• Lead the Release Management process for FinApps (Financial Application Support) to ensure Release Readiness for Oracle E-Business Suite 11.5.0 Sprint releases across the different test environments (Regression, QA, UAT, Pre-Prod) to create detailed, step-by-step deployment task list (Run-list).

ID: PM-001 (2 of 2)

• Collaborate with TPM (Technical Program Management), Scrum Master, Product Owners, Core team, Technical Ops, Oracle EBS engineering teams to identify candidates for Sprint Release and identify the impact, release risk, resolution path within the delivery process.

CISCO.COM (HTTP://CISCO.COM) APR-2008 TO JUN-2008 SR. PROJECT-PROGRAM MANAGER (CUSTOMER COMMERCE IT) • Project Management consultant for enterprise wide O2C/QTC (home grown Oracle R11.5.10) ERP E-Commerce

Order Management Programs with $ 250K quarterly budget (internally, vendor staffed) by providing Project Management Framework for a team of 10 plus cross-functional resources increasing productivity by 75% effectively managing the completion of major deliverables.

• Reduced ERMO milestones slippage by 100% for an Oracle EBS Credit Management implementation project by RFP evaluation using a Scoring Model and implementing PMI Methodology to create the Framework for Road Map, Risk identification & Contingency planning, drafting outlines of expected results for Technical specs like Architecture Specification including implementing step by step Project Management methodology, defining BRD, Roles, Project team, Responsibilities, Leveraging on existing historical information and creating realistic project management plan and schedule.

• Collaborated on Budget Planning, Accruals Management, Budget Reporting for Order To Cash (OTC), Invoice To Cash workflows, Business Units within IT Finance that included Departments Budget, vendor costs across the SDLC lifecycle, from analysis through development, managing Statement of Work (SOW) working with the team to understand resource needs, reporting accruals information etc.

EQUINIX.COM (HTTP://EQUINIX.COM) JUL-2008 TO SEPT-2008 SR. PROJECT RELEASE LEAD (ORACLE R12 ERP DEPLOYMENT) • Release lead for Oracle E-Business Suite R 11.5.10 Multi-Org Global entity implementation across US, Europe

HQ (France, Italy, Spain, Germany, Netherlands, and Switzerland) integrating process and reporting to align with US Corporate HQ to meet Equinix’s projected growth alongside developing an effective operations process through improved systems and methods supporting Decision Support.

• Brought in as last resort to manage the project just 3 months before Release to formulate the Release Strategy, creating Release Plan, UAT, CRP Validation Plan, Defect Triage with a lean team, offshore users - working a creative engagement plan engaging resources for focused, limited CRP and Engagements in just their niche enabling efficient use of time and money, even as we met the successful release of the project.

AFS @ GOOGLE.COM (HTTP://GOOGLE.COM) AUG-2006 TO SEP-2007 BUSINESS INTEGRATION LEAD (QA, RELEASE PLANNING, UAT) • Managed Matrix Project team with Business Integration and Release, Configuration Management, UAT, QA &

Regression testing activities for Google Online Advertising E-Commerce Programs, resulting in consistent successful project implementations on exiting Accounting & Billing Systems across platforms.

• Compiled and Drafted detailed IT Services Manual in collaboration with stakeholders to list out current IT Business Processes Supporting Collections, Release and Operations serving as an guideline for incorporating new business processes, performance measures, and implementing quality standards and new hire training resulting in 25% increase in new project ramp up (decreasing training costs, ramp-up time).

• Successfully Released: UK DD, VAT 13B, Korea Adsense, Google Russia LCC, Brazil Terms Migration, LCM V2, PDF’s for Threshold Customers, Amex Mexico, Western Union, Ad-words Invoice Re-Design and Russia VAT Invoices.

END OF RESUME

END PM-001 RÉSUMÉ

ID: PM-002 (1 of 3) Senior field applications engineer with experience on set top box and video player on mobile applications for both Android and iOS platforms. Specializes in pre/post technical sales engineering. Worked closely with companies such as Amazon Lab126 and FireTV, ESPN, Showtime, Verizon, Nvidia, VEVO, Minerva Networks and CBS Interactive to deliver high quality products that meet or exceed customer expectations. Excellent communication, presentation, interpersonal and analytical skills including the ability to communicate complex, interactive design concepts and issues clearly and persuasively across different audiences and levels of the organization.

TECHNICAL SKILLS • Post/pre sales technical customer support • Software QA for both iOS and Android • Set-top-box quality assurance for audio/video playback, AV sync, closed caption, zoom, tuner and

modulator testing • iOS and Android mobile app video player verification for both VOD and live streams • Android development tools (ADB), iOS Xcode, Eclipse and Apache Ant • Knowledge of video streaming standards such as: HLS, MS Smooth Streaming(SS), H.264, H.265,

MPEG-DASH, MP3, AAC, MPEG-2, MPEG-4 • Android and iOS software stack testing and release using TestLink • Web debugging tools: Charles, Fiddler and Wireshark • Programing: C, C++, Java, Objective C , Swift and Python • Source Code Management: Apache Subversion (SVN) • Experience with UNIX command line and LINUX , Windows and Mac OS

Voxeet, San Francisco, California 2016 – Present

3D conference calling application startup

Consultant • Doubled the number of Voxeet users by working directly with CEO to promote the conference

calling app through social networking and direct marketing • Landed major project with Kenya education system by preparing and presenting pre-sales technical

presentation and demo • Improved the user experience with the product by reporting defects and improvements weekly • Enabled sales to target 250 high quality customers by performing comprehensive competitive

analysis on 20 competitors Eiffel Company, Sunnyvale, California 2015 – 2016

Commercial real estate management company

CEO • Turned around business and returned it to profitability by reviewing and rewriting all contracts with

commercial tenants and streamlined the accounts receivable process • Improved organizational capability by providing coaching to support staff

VisualOn, San Jose, California 2013 – 2015

Software company enabling platform independent high-quality audio and video

Senior Field Applications Engineer

• Enabled customer innovation and SDK integration by eliciting customer requirements working with R&D to develop new product features

ID: PM-002 (3 of 3) • Improved product quality and customer ability to integrate with our product by producing technical

material for SDK integration documentation and Objective C and Java sample programs • Increased customer satisfaction by performing quality assurance tests, prepping and releasing

video player software packages for iOS and Android platforms on a monthly release cycle • Improved product software quality by debugging Android and iOS proprietary VisualOn video

player using the TestLink test management system; performed manual testing for audio/video playback, AV sync, closed caption, zoom and network stability testing using tools such as Charles, Fiddler and Wireshark

• Established US-lab for quality assurance and product demonstration by collaborating with cross functional teams in the US and China

• Acquired business with Amazon Fire TV by pre-sales engineering; reproduced defects, generated log messages, analyzed Objective C and Java code and to identify the root cause; collaborated with R&D and QA in China to resolve issues.

• Improved customer satisfaction, reduced turn around time and cost by training US team to use TestLink and the lab equipment

• Improved product quality and customer support by training new FAEs on the product, Android and iOS software stack and tools (Charles, Fiddler, Wireshark and in house tools)

• Improved product quality and product capability by Mobile app video player functionality verification for VOD and live streams; on Apple HTTP Live Streaming(HLS), and MS Smooth Stream(SS) projects for Android and iOS platforms on various devices

• Increased sales by preparing the business team for trade shows via delivering technical presentations and demos

• Worked in a collaborative team and worked directly with developers for implementation of designs. STMicroelectronics, Santa Clara, California 2006 – 2013 World leader in providing semiconductor solutions

Field Applications Engineer • Digital video satellite/terrestrial SOC bring-up and hardware verification on OS21 RTOS. • Device driver debug in C for Mexico ATSC pilot run on STB7106 Platform. • Major contributor to design and implementation of set top box interactive GUI in C++ for Mexico’s

digital TV transition(ATSC). • Set top box software and hardware diagnostic for release to customer(EchoStar). • ASIC verification for PIVOT-based de-rotating dongle as a joint project with Apple. • ASIC verification of Microvision's pico projector. Performed front-end verification of the entire

system by developing test cases for each block and RTL simulation with ARM 9 processor. • Designed and developed SOC including a flexible static memory controller to access the external

memories via different versions of ST SPEAr with ARM-9 processor. • Implemented an ASIC verification environment for flexible static memory controller (FSMC) using

ARM7TDMI RTL model. • Designed and developed VHDL testbench to verify the communication of FSMC with different types

of memories such as SRAM, PSRAM, NOR & NAND flash in muxed/none muxed mode. • RTL development for decoder, multiplexer and arbiter.

EDUCATION Master of Science, Computer Engineering , University of Alabama in Huntsville Bachelor of Science, Computer Science and Engineering ,Tehran Azad University, Tehran, Iran

ID: PM-002 (3 of 3) AWARDS AND RECOGNITIONS

STMicroelectronics corporate STAR Silver Award recipient for Microvision pico projector STMicroelectronics recognition for outstanding performance and teamwork for Pivot project

COURSES & CERTIFICATES UCSC Professional Award in Mobile Application Development

END PM-002 RÉSUMÉ

ID: PM-003 (1 of 1) Project Manager

SUMMARY: Over 10 years of experience in project management, engineering, and leadership. Smart working and dedicated professional with attention to details and passionate about collaborating with multiple teams to delivering products with highest quality results within resource and schedule constraints. Recently updated with Program and Project Management Certificate from UCSC Extension and currently working towards PMP certification.

SPECIALTIES:Software Development Life Cycle, Global Team Leadership, Release Management, Agile/Waterfall Methodology, Release Engineering, Quality Assurance, Localization, Internationalization, Globalization.

WORK EXPERIENCE:

ORACLE CORPORATION, Redwood Shores, CA Internationalization Consultant with Localization Project Management Responsibility 2010 - 2015

• Responsible for localization (l10n) and internationalization (i18n) of Oracle on-premise products such as Java SE, Java ME, Java FX and cloud-based product such as IoT Cloud Service.

• Served in the capacity of localization project manager to plan and coordinate translation activities between dev team, tech pubs team, and translation organization and coordinated i18n/l10n testing activities with QA team.

• Collaborated with Globalization Engineering tools development team, Worldwide Product Translation Group (WPTG) and product development teams to collect and define requirements for internal CLI and web-based translation drop system that enables project managers or i18n consultants to configure project repository, source files to be translated, target translated files delivery options, and to schedule translation drop dates.

• Orchestrated and attended engagement meetings to collect new project information and go over i18n/l10n process and expectations and to define l10n requirements and plan l10n schedule.

• Reviewed product architecture and design specification and performed i18n gap analysis. • Worked with development team to come up with remediation plan to resolve i18n gaps. • Performed translatability analysis on resource files, reporting potential issues and providing solutions. • Coordinated with translation project manager to schedule translation drops. Created various utility scripts to

process translation returns and integrate them into the source repository. • Collaborated and negotiated with product team and translation team to ensure all localizable files can be supported

by translation workflow system by either using supported file types or developing new filter for new file types.

SUN MICROSYSTEMS, INC., Menlo Park, CA Localization Lead with Localization Project Management Responsibility 1998 - 2010

• Responsible for localization (l10n) and internationalization (i18n) of various Sun software offerings such as Solaris, StarOffice, Java SE, Java ME, Java FX.

• Acted as product line lead for defining and managing end-to-end l10n activities and processes for Java line of products, including customer engagement, requirement collection, translation planning, translation drop generation, translation return process, release engineering process, QA process, bug reporting/tracking/resolution processes.

• Led a globally dispersed team of l10n engineers and l10n/i18n QA engineers, and outsourced i18n QA vendor located in US, China, Japan, Israel, and Czech Republic. Turned the challenge of timezone differences into advantage of around-the-clock shifts to meet tight deadlines.

• Recipient of 3 company awards for successfully collaborating with Java development team as the lead for the globalization group. Managed translation vendors to release revenue-generating sponsors products at record turn around time with advanced planning and 24/7 localization engineering/testing execution.

EDUCATION:

Scrum Alliance Certified ScrumMaster (CSM) University of California Santa Cruz, Silicon Valley Extension Certificate, Project and Program Management (December 2016, 4.0 GPA) University of Southern California, Los Angeles, CA MS, Computer Engineering Purdue University, West Lafayette, IN BS, Computer and Electrical Engineering

END PM-003 RÉSUMÉ

ID: PM-004 (1 of 2)

Strategic Alliances and Technical Program Management Networking software development professional who delivers products and profits within and across companies. Global experience with customers, partners, and captive R&D in China, India, Europe, and elsewhere. Known for exceptional project management skills, leading cross-functional teams, software development, and strategic partnering. Proven record of teambuilding, business/product planning, product delivery, and revenue contribution. While I am not looking for a coding position, I have been programming in Python for Machine Learning projects.

Program Management Business Planning Strategic Partnering Negotiating Term Sheets Product Management Agile & Waterfall Development Software Development IP Networking Machine Learning

Key Highlights

Managed $100M partner business to profitability Increased Release Predictability by 50% while decreasing Time to Market by 30% Delivered Multiple Product Lines with Partners Delivered new product line with $50M/year business

VLAB, Palo Alto, CA 2016-present Event Driver (volunteer) • Drove Internet of Things (IoT) Security Panel and Open Data Networking Panels with over 250

attendees for each panel. Ericsson, San Jose, CA 2012-2016 Head, IP Strategic Partnerships & Program Management • Managed networking/security business >$100M from loss to profit while increasing sales 20% YoY. • Enabled $500M sales by provided end-to-end solution to customers; evaluated potential partners for

business, technical, and operational fit; and added new partners to portfolio while insuring alignment with corporate strategy.

• Integrated 3rd party software such as CGNAT into Ericsson products to handle IPv6 migration. • Led IP Security Strategy, including definition of prospective offerings.

Ericsson, San Jose, CA 2008-2012 Head, IP Business Operations • Increased release predictability by 50% and increased quality by 20%, by minimizing churn. • Developed business plan to prioritize funding and identify multi-year growth targets, for IP and

Mobile Core products. Major foci: SDN, NFV, and software based business model. • Drove KPIs for Product Management and Engineering, including defining and driving metrics such

as number of on time releases, time to market, new customer acquisition, technology milestones. • Developed and ran new plan for regular roadmap updates, including customer input and product

management output. • Increased teamwork between groups, breaking down information silos and setting up various tools

such as web sharing tools and requirements tracking tools. • Delivered Ericsson’s multi-terabit IP switching and moble core platform & product.. Within 1st year,

over 80 contracts signed.

ID: PM-004 (2 of 2) • Increased product quality and schedule predictability and decreased time to market using a hybrid of

waterfall and agile processes.

Redback Networks, San Jose, CA 2004-2008 Head of Program Management • Established the Program Management Office for the Chief Product Officer. • Hired and led a team of highly successful engineering program managers as player-coach. • Defined Product Life Cycle Management and light-weight processes that increased quality and

schedule predictability while delivering multiple software releases and a new router for service providers.

• Improved feature prioritization and backlog management by establishing effective relationships across the company and breaking down communication silos, resulting in successful releases.

• Improved productivity and quality by championing tools such as Web based information radiators and code coverage tools.

Netgear, Santa Clara, CA 2002-2004 Director, Software Project Management • Delivered an annual $50M product line from $0, including the company’s first L3 switch, with better

quality and faster time to market than previous simpler efforts, via establishing and managing partnerships

• Worked with in-house engineering and external partner companies (stack vendors, Original Design Manufacturers, and chip vendors) to successfully deliver multiple products to market.

• Decreased service calls by 30% by establishing “Software ODM Model” and working with service team.

• Evaluated and negotiated licensing terms with vendors of networking and firewall stacks. • Increased reliability in products & schedules by spearheading the use of opensource code in products

and tools. Education • UC Berkeley, M.A., Math • Reed College, B.A., Math

Certifications • Machine Learning, University of Washington • Agile Certified Practitioner, PMI (Project Management Institute) • Advanced Computer Security Certificate, Stanford University • Stanford Certified Project Manager, Stanford University • Chinese Proficiency, Foothill College • PMP, PMI

END PM-004 RÉSUMÉ

ID: PM-005 (1 of 2)

SOFTWARE PROCESS ENGINEERING – PROJECT MANAGEMENT

Highly qualified software quality management professional with extensive experience in applying technical talents to translate visions into strategies that exceed expectations. Detail-oriented and skilled in maximizing resources, value, and efficiency. Innovative thinker with a keen ability to build productive relationships. Exemplary leadership experience with unique talent to enlist cooperation among internal and external business partners. Excel in selecting the right policies and processes to drive growth. Process Optimization | Project Management | Software Process Engineering | Root Cause Analysis | Leadership Quality Improvement | Risk Assessment | Quality Engineering | Software Development Life Cycle | Six Sigma

PROFESSIONAL EXPERIENCE TiVo, Inc., San Jose, CA Senior Software Process Engineer 2010-2016

• Defined and implemented key software processes and tools throughout the software development organization working with management and principal engineers across all functional areas.

• Collaborated with cross-functional teams to define process for emergency software fixes that significantly reduced the delivery times from two months to one week.

• Wrote the Software Development Lifecycle and additional development documentation. • Managed global project to roll out automated developer testing before code submittal in order to reduce

build failures. • Utilized metrics to focus defect reduction on operational priorities. • Facilitated post-release/root cause analysis meetings; successfully determined process improvements. • Created and delivered training for engineering, QA and project manager resources on new and

established processes. Motorola, Sunnyvale, CA Senior Project Manager, Business Intelligence, Mobile Devices 2010

• Outlined project plan to meet customer needs for delivery of device data for stability and product metrics.

• Organized weekly meetings with cross-functional teams to ensure project plans and objectives were being met.

• Integrated Business Intelligence tool installation with server bring-up to reduce errors and increase efficiency.

Yahoo, Sunnyvale, CA Senior QA Manager 2008-2009

• Virtualization/Cloud Computing: Ensured code stability by defining bug triage and release management process used in bi-weekly code drops.

• Interfaced with development team, operations, and dependent product teams to confirm product testing was conducted per customer usage.

• User Profile Services/Platform Infrastructure: Led 7 person Global QA Team to improve test planning and automation process for several product releases.

• Minimized gaps and overlaps by engaging with Cross-Functional Product QA Teams to execute integration tests and ensure a comprehensively tested product.

Motorola, Sunnyvale, CA Black Belt Process Specialist, Mobile Devices 2004-2008

• Quality and Six Sigma leader for xProducts team; defined and implemented Quality Plan for 2006 and 2007, including corporate and group goals.

• Closely worked with Vice President and staff to ensure 100% successful quality goal achievement. • Managed SCREEN3 long-term projects, working cross-functionally to guide process changes across the

development, test, program, and business teams to meet delivery and quality goals. • Created and led first ever Cross-Functional Test Meetings for xPIXL phone to engage all global test

teams early in the development cycle for requirements and test case reviews, equipment procurement

ID: PM-005 (2 of 2) and knowledge of status from hardware, systems engineering, OS, and software application teams to keep communication flowing, reduce errors and improve test cycle time for all phases of Test.

• Completed DMAIC project to reduce Flex issues which decreased productivity costs by $960,000. • Mentored Green Belt candidates. • Coordinated global Test Summit which included 20 test groups (175 people) while working on the P2K

platform; held presentations from various groups as well as breakout sessions. Sun Microsystems, Inc., Santa Clara, CA 1998-2004 Black Belt Practitioner

• Applied Six Sigma methodology to business unit's high priority goals; collaborated with Director and VP level champions to align various business units around defining the x86 strategy.

• Streamlined presentation and data availability for focused decision making by obtaining and consolidating information.

SQE Manager, x86 servers

• Led a staff of 15 in scoping, implementing, and verifying the quality of four products in the Sun x86 entry server product line.

• Successfully recruited 6 team members; managed personnel and lab resources, built team through mentoring.

• Collaborated with cross-functional teams to ensure all aspects of the products were tested, resulting in higher quality products.

SQE Manager, Java 2 Micro Edition (J2ME)

• Established SQE organization for the Connected Device Platform (CDC) and for two products in the Mobile Information Device Platform (MIDP).

• Built team from 3 to 11 team members while providing mentoring, team building, personnel and lab resource scheduling.

• Created partnerships with global engineering teams enabling SQE to contribute to product design, building quality into the products early in their life cycles.

• Verified the quality releases by specifying and tracking quality criteria and customer requirements; implemented entry and exit criteria for different phases of release cycles and ensured quality milestones were met.

EDUCATION Bachelor of Science in Computer Science, University of Montana, Missoula, MT PROFESSIONAL DEVELOPMENT Skills and Tools: Jira, Bugzilla, Microsoft Office and Project, Visio, HTML, Wiki, Contour, Agile and Scrum methodologies Operating Systems: UNIX, Linux, Solaris, Windows Test Tools: JavaTest, WinRunner, TestQuest, QA Partner, Selenium Certifications: Six Sigma Black Belt Courses (Motorola and Sun) - passed certification exam UNIX Programming Certificate, UC Santa Cruz Extension Currently enrolled in Project Management Certification program, UC Santa Cruz Extension

END PM-005 RÉSUMÉ

ID: PM-006 (1 of 2) SUMMARY

Program/Project,ITInfrastructure&OperationsManagerwith10+yearsofexperience.Deliveredover$1Bworthofcomputersystemsandproducts.Proventrackrecordfortakinginitiativeanddevelopingcomplexprojectsfromconceptiontoexecution.Reputationforflexibilityandadaptingquicklytochangingpriorities,usingstrongoralandwrittencommunicationskills.

TECHNICALSKILLS • Agile/ScrumandWaterfallprojectmanagementmethodologies.Jiraprojectmanagementtool• PythonandRprogramming,iMPERVAaudittool,SiebelCRM,Unix&Linuxoperatingsystems• ProgressinUCextensiontuningtechnicalskillsinDataAnalysis,MachineLearning,BigData,NoSQL• MSProject,PowerPoint,Excel,Word,SharePoint,Visio• OracleRDBMS/ERP,PL/SQL,DataReplicationtools,SAN&NASstoragemanagementtools

PROFESSIONALEXPERIENCE IndependentConsultant 2014-Present• Initiateandleadmultipleprojects.Gatherandanalyzedatatoconductsuitablesolutionstocustomers.• Protectsensitivedatainhighlyregulatedenvironmentbyenforcingdatasecurityandprocesscontrols.• Actasaliaisonbetweenbusiness,vendors,andcustomersresultingincustomersatisfaction.• Provideproducttrainingstocustomers.Walmart,GlobaleCommerce,SanBruno,CA 2011-2014ProjectManager,DatabaseArchitecture/Engineering/OperationsManager• LedmultiplebusinessandITlifecycleScrumprojectsincludingCIOBig-DataLabsinfrastructurebuild andoperationalsupport.Generated$2billion,onethirdofWalmarteCommercerevenue,bydelivering thiscross-functionalprojectin4weeks,normally6-weeksofwork.ReceivedCIO’srecognition.• BuiltandOperationsmanagedBlackFridayreadyeCommerceinfrastructurebyproactivelyleadingan OracleandBigDataArchitecture/DBAteamof35andusinghybridAgileprojectmanagementresulting inrobust,stable,andhighlyavailablecompany-wideeCommercesystemsincludingDataWarehouseandBI.• ConstructedITdataaccesscontrolstandards.Droveimplementationofindustrybestpractices throughoutallprojectstages.Definedandassistedcontrolgaps.SuccessfullydeliveredSOxandPCIauditingpositiveresultsbytakinginitiativetoidentifytheneedandcoordinatewithHeadquarterpartnersandcross-functionalteams.• Savedcompanythousandsofdollarsinvendorsupportcontractsbyleadingvendorlicenserenewalprojects,analyzingbusinessneeds,andnegotiatingcostwhilemaintainingvendorservicesupportlevel.VMwareInc.,PaloAlto,CA(Contractor) 2010-2011DatabaseSolutionArchitect,ProjectManager,SOxComplianceITlead• Conductedanalyticalandsummaryreports.Helpedexecutivesmakecriticalbusinessdecisionsby initiatingandcompletinganinfrastructureproof-of-concepttest.• FlawlesslydeliveredacomplexOracleERPFinancialssystemupgradeprojectbyleading,collaborating,andcreatingtechnicalandprocessinstructions,avoidinghumanerrors.• Receivedrecognitionandacknowledgmentofpositivedailyworkethicandattitudefromcompany'sSecuritydepartmentbyleadingandpassingSOxauditingingoodorderwhileestablishingandInfluencingteamfordatasecuritystandardsandcompliance.• Deliveredearlyviolationdetection,dataprotection,andtimelyremediationprojectbyevaluating, configuring,scripting,andimplementinganaudittool,iMPERVA,forcompany'sfinancialsystems.

ID: PM-006 (2 of 2) SolfocusInc.,MountainView,CA(Contractor) 2009ProjectManager/OracleERPApplicationDatabaseAdminister• Receivedbusinessdirector's“GoodJob!”applausebyleadingaprojecttoenhancemajorfinancialapplications,dataaccesscontrol,andflawlessproductionimplementationwithintimeandbudget.

ADDITIONALRELEVANTEXPERIENCE SymantecCorp.,MountainView,CA DatabaseInfrastructure&Operations,ProjectDelivery,SOxComplianceManager• BuiltandsupportedrobustandhighavailabilityinfrastructuresbyleadingaDBAteamof25,takingcareOf400+databasesandapplicationserversincludingfinancial,eCommerce,andanti-spamsystems.• AppointedleadofSOxcomplianceprojectinfrastructure.Passed10-K,company'sannualreportthe firsttimebyformingaprojectteam,identifyinggaps,creatingdatabasesecuritystandards,training

program,anddrivingimplementationofindustrybestpractice.• ReceivedVP'sExcellentProjectDeliveryrecognitionforsettingupaCustomerRelationManagement application,anoticeablerevenueincreasingproject.Evaluatedandpresentedtheapplicationto

executives.Strategicallycompletedthiscomplex,large-sized,cross-functionalproject.• ReceivedinnovationteamawardbyleadingahighlychallengeddatareplicationHighAvailabilitycluster

buildproject.Resultedinbusinesscontinuityinmajorfinancialandinternalreportingsystems.• “Madeithappen”forrealtimeinternalreporting.Helpedexecutivesmaketimelydecisions,andgreatly

increasedrevenuebysettingupthenewdatareplicationsystemwithshortnotice.• Deliveredageographicallystable,state-of-the-artDataCenterbyinitiatingandleadingDataCenter MovefromCaliforniatoArizonaproject,strategicallydesignedwhattobuildandwhattomove.• Deliveredmoresecuredonlinecertification/license(SSL)enabledmulti-webapplicationserverson

company’sfinancialapplicationbyformingandleadingatechanduserQAteam.Designed,created, andtestedallpossiblescenariosincludingsystemperformanceandimpactoftestplan.• Resolvedprojectreleasesupportingissue.Saved$40,000projectbudgetbyinitiating,fillinggaps,

coordinatingIT,developers,andbusinessdepartments,negotiatingandinfluencingsolutions.

EDUCATION/CERTIFICATION• B.S.ComputerScience,CAStateUniversity,SanFrancisco,CA,Honors• PMCertified(StanfordUniversity),ITIL/COBITcertificated• SchoolofBusinessCredits(WashingtonUniversity)• CourseworkinDataAnalysis,MachineLearning,BigData,NoSQLatUCSCExtensionSiliconValley

END PM-006 RÉSUMÉ

ID: PM-007 (1 of 2) Global Product Manager

• Product Strategy Leader with a track record of success deploying web products, mobile apps, and enterprise productivity tools to the global market

• Certified Professional Scrum Product Owner (PSOP) through Scrum.org • Certified Professional Scrum Master (PSM) through Scrum.org Select Achievements

INNOVATION • Increased traffic to Mail web product by 1000% by creating viral feature, later adopted industry-

wide: the red badge with the number of unread items on app icons. • Yielded annual increase of 450% in ad clicks, and of 300% in conversions by devising and

implementing a site-wide personalization strategy to enable targeted ads.

GLOBALIZATION • Increased efficiency of International web producers by 75% by internationalizing a US-centric

content management system to support multiple languages and locales, and by bringing the production database to Unicode compliance, including database schema changes.

• Enabled the release of partner-sponsored browsers in 110 languages by providing full integration with web products including Mail, Download, and User Registration.

• Deployed highly praised mobile apps in 5 languages while reducing costs by 25%, by leading International feature requirements, automating localization processes, and managing geographically-dispersed cross-functional teams.

INTERNATIONAL MARKETING • Increased International sales of enterprise products by 80%, and reduced marketing costs by

40%, by developing distribution channels, managing media campaigns & trade shows, and delivering product presentations at key industry events in Brazil, Italy, and Portugal.

Professional Experience

SAATCHI & SAATCHI, Los Angeles Mar/2017 – present

Sr. Producer, Globalization • Leading vendor qualification process for internationalization, localization, and accessibility

services. • Devising the localization process for major global campaign spanning 8 years, and advising the

production team on global-ready issues. FMFA INC., Silicon Valley Jun/2016 – present

Senior Associate, Scrum Master/Product Owner • Expert consultant on Agile Globalization to support development teams using the Scrum

framework to simultaneously deploy multilingual products to global markets. • Scrum product owner for Letters4Animals.org, a non-profit engaged in animal rights activism.

Worked with a team of seven developers and a Scrum Master to delight customer with a mobile responsive, feature-packed website, including social media integration, volunteer content management, site metrics tracking, and Civic API integration.

LINGO GmbH, Silicon Valley Aug/2010 – present

ID: PM-007 (2 of 2) Innovation & Globalization Consultant

• Promoted the startup ecosystem in Brazil by delivering entrepreneurship workshops. Mentored seven early-stage startups to go from idea design to business model validation. Advised on best practices to develop global products.

• Enabled American natural cosmetics company to establish an operating presence in Brazil, by delivering comprehensive go-to-market strategy, including competitive intelligence, and recommendations on product positioning, branding, and strategic partnerships.

SEED Startup Accelerator, San Pedro Valley, Brazil Sep/2013 – Mar/2015

Entrepreneurial Program Manager

• Drove record registration of 2,800 startup submissions spanning 34 countries in the first 2 rounds of acceleration by raising international visibility through extensive social media campaign.

• Supported 73 startups from 19 countries to raise R$10M in funding and generate revenue of R$20M by establishing strategic connections with key players in the global startup community.

• Co-organized 5-day startup event in Brazil during the 2014 FIFA World Cup and attracted VCs and entrepreneurs from around the globe to boost local ecosystem and generate R$15M in business.

MILENGO, Silicon Valley Dec/2009 – Jun/2010

Business Development Manager

• Secured a year of sales in less than 6 months by masterfully applying customer-centric selling techniques to elicit strategic requirements, and create results-driven solutions.

• Won bid to localize deCarta’s geocode solution and provide mapping and routing functionality for Samsung's handheld devices in 90 countries.

YAHOO!, Silicon Valley Apr/2006 – Feb/2009

Global Product Development Leader

• Eliminated a 3-to-6-month delay to release International products in 45 languages by devising and implementing best practices for global-ready product development.

• Organized and hosted a 5-day summit to introduce 110 product managers and localization partners from 18 countries to new best practices for global product development.

• Devised the strategy, created the product roadmap, and secured resources for a Web 2.0 portal for volunteer translation to enable web product offering in an unlimited number of languages.

• Reduced cost to create international products by 40% by qualifying a select group of vendors to fulfill localization procurement worldwide, and by negotiating preferred vendor rates.

Education

M.S. Computer Science (thesis in Compiler Design), UFMG, Brazil B.S. Computer Science (emphasis on Network Optimization Models), UFMG, Brazil

Business & Management – University of California, Santa Cruz Extension

Languages

English & Brazilian Portuguese (fluent) Spanish, French & Italian (working proficiency)

END PM-007 RÉSUMÉ

ID: PM-008 (1 of 2)

Objective:ProductManager

Summary:• ProventrackrecordinProjectandProductManagementinanAgileCloudstart-up.• VastexperienceinBusinessProcessManagement,increasingefficiency,reducingoperatingcostsandrisks.• Experiencedindatacollectionandbottom-upanalysis,extractedinsightsandgeneratedoperationalplans.• Proactiveleaderwithextraordinarycommunicationandanalyticalskills.• Highlymotivated,creativethinkerandresultsdriven,seekingmeasurablevalueimprovements.• Fastlearnerwithpassionfornewtechnologiesandsoftware,customerorientedwiththoroughattentiontodetails

andabilitytoseethelargerperspective.• AuthorizedtoworkintheUS.

LanguagesandTechnicalSkills:• Coding-SQL,Python(Basic),C(Basic),HTML5(Basic),XML(Basic).• Tools–Tableau,IBMCognos,QuickScore,MSProject,SharePoint,TFS,Visio,Asana,Arena,Weka,Qualtrics,

GoogleAnalytics,MSOffice.• Languages-English,Hebrew.

EmploymentHistory:

Nipendo-SupplierCloud:TechnicalProjectManagerforglobalcustomers 2014-2015• TechnicalProjectManagerinaScrumcross-functionalstart-up,collaboratingandleadingR&D,Support,

OperationsandSalesprocesses.• Managed,simultaneously,multipleCloudprojects,fromsolutionandproductdesign→R&D→deployment.• Basedonmydataanalysis,expandedthetransactionsvolumeinmyprojectsby3timesinaverage.• Earnedcustomers’trustandsatisfactionbyimprovingproductfunctionalityandusability,whichledtosignificant

improvementsofoperationalmetricsandexpansionofprojectsinbothcontentsandbudgets.• Designedandimplementedacompanystandardfor“NewProjectRelease”,increasedcollaborationand

transparencyamongthedifferentteams.• Receivedthecompany’semployeerecognitionforexcellenceandachievements.• MainCustomers:Largeglobalenterpriseswithmorethan1,000vendorsfromtheSemiconductors,

Pharmaceutical,RetailandEnergyindustries.

Fulltimestudent:MBA,MagnaCumLaude,Tel-AvivUniversity(Israel) 2012-2014• MajoredinbothTechnologyandInformationSystemsManagementandinMarketingManagement.

ERGO-ConsultingGroup:ProjectManagerandManagementConsultant 2011-2012• Managedconsultingteamsof3-12membersinmultipleIndustrialEngineeringprojectsaimedtoimprovebusiness

processesandknowledgemanagement.• ConsultedforexecutivesinInsuranceandstart-upcompaniesregardingBusinessProcessManagement,BizDev

andProductdevelopmentaspects.• Plannedandimplementedaspecialdatacollectionprojectonthedailyworkofmorethan500underwritersinan

insurancecompanytoimprovedailyworkprocesses.• Developedauniquelabordemandmodelforaleadinginsurancecompany(3000+emp.),reducedlaborcostsbyat

least15%.• Plannedaconsolidationprocessof2callcenters,reducedoperatingcostsbyatleast40%,whilemaintainingthe

desiredservicelevel.• Ledmultipleprocessimprovementprojectsbasedondatacollectionandanalysisinvariousindustries.• Managedaccountsofmidsizecustomerswithanannualbudgetof$25-200k.

ERGO-ConsultingGroup:IndustrialEngineer 2010-2011

ID: PM-008 (2 of 2)

• ImplementedavarietyofIndustrialEngineeringmethodologiestoincreaseefficiency,reduceoperatingcostsanddefineKPI’sinvarioussectors;Insurance,Banking,Governmental,ManufacturingIndustryandstart-ups.

• AnalysisandSearchEngineOptimizationforvariousinternetsites.• ConsultantforbigenterprisesonBusinessProcessManagementsoftwareandMetricsDashboardsolutions.

LieutenantintheIsraeliAir-ForceIntelligenceBranch Prior• Commandedateamof3soldiers.Plannedandmanagedintelligenceresearchprojectswithavarietyofdata

sources,formultipleclients.• Developedandimplementedaknowledgemanagementtoolfor250users.

EducationandCertifications:

UCSCSiliconValleyextension• PMPexampreparation,PythonProgramming,DashboardsandDataVisualization

2017

ProfessionalScrumMasterI,Scrum.org 2016

MBA,MagnaCumLaude,Tel-AvivUniversity(Israel) 2012-2014• MajoredinTechnologyandInformationSystemsManagementandinMarketingManagement.

B.Sc.inIndustrialEngineering,Tel-AvivUniversity(Israel) 2005-2010• MajoredinFinanceandManagementandinInformationSystems.

END PM-008 RÉSUMÉ

ID: PM-009 (1 of 2)

SUMMARY:

• An experienced IT Project Manager specializing in business & engineering system integration, build-outs and leading global teams in enterprise IT infrastructure, storage, systems, network and data center projects.

• Expertise spans a broad range of project scope and corporate impact, collaborating cross-functionally and cross-culturally to deliver on time and on budget.

• Diversity and complexity of projects have encompassed more than 20 projects ranging in duration from three months to three years. Strong relationship building in cross-functional teams.

• Self-Starter, detail oriented, effective communicator, flexible, and adapt to change quickly. • PMP Certified, Professional Scrum Master Certified, MBA and ITIL V3 Certified.

IT Project Management Cross-Functional Collaboration Issue Escalation & Resolution Data Migration & Consolidation

Resource Management Customer Support & Training Vendor Management Business & Technical Support

SAN Storage Administration M&A Integration Data Center / Lab Management Network & System Administration

PROFESSIONAL HISTORY: FMFA, San Jose CA 9/2016 – 1/2017 Consultant Scrum Master – Pro Bono

• Apply Agile Methodology by working with SCRUM team to create a mobile web for a non-profit organization which provides the staff and the alumni a safe environment to exchange confidential information. Proactively address risks to schedule and outcome of delivery with scrum team every two weeks of sprint.

Apple Inc., Sunnyvale CA 8/2015 – 3/2016 Project Manager & Trainer

• Enabled rapid, predictable, transparent delivery of high-quality IT project within 6 months. Hands-on in developing different strategies, implementing and executing data migration to eDMS (Enterprise Document Management System). Established and managed project schedules and work breakdown structures to ensure project objectives were met. This resulted in accomplishing six-month delivery target of this three-year project.

• Built a strong business relationship with various global groups from technical to management and ensured regular communications with all stakeholders such as eDMS team, cross-functional teams, vendors, management, executives, and co-workers to avoid surprises.

• Led, guided, and advised business & IT resources for increased adoption of streamlined processes and tools by conducting live group training, web-based training, and demos, which resulted in onboarding over 1000 users in 3 months.

• Served as advisory and coach capacity to different business units at Apple who wanted to get on board.

Shop.Com, San Francisco CA 11/2011 –12/2014 E-commerce Business Consultant

• Delivered ongoing technical support and guidance in the utilization of web-based applications for order management, customer relations (CRM), and mobile app used to manage the business.

• Engaged with vendors to increase product knowledge. • Created training materials and conducted live and web-based demos to train and educate sales

ID: PM-009 (2 of 2)

team. • Recruited 20+ entrepreneurs to build a sales team. • Mentored and coached on day-to-day business operations and growing revenue streams in B2B

and B2C markets through social platforms. LSI Corporation, San Jose CA 12/2000 – 3/2011 Technical Team Lead – Global Engineering Group (2002 – 2011)

• Led storage infrastructure data center built outs in Bangalore, Pune, and Dubai. Managed complete lifecycle of projects from requirements gathering to design, architecture, implementation, data migration, training, and support. Once fully operational, these deployments reduced costs by optimizing global resources.

• Collaborated cross-functionally to develop cost reduction recommendations that saved $ 2.1 million over two years. Centralized and consolidated IT data and storage services to achieve necessary budget reductions that cut software licensing and maintenance costs by 50%.

• Spearheaded storage committee to establish best practices and corporate global standards which lowered the total cost of ownership at each data center by $300k - $700k per year. Shortened storage deployment time company-wide and improved product delivery to customers.

• Significantly expanded the scope and operational authority over 9 years. Grew responsibility from a single data center location to leading a virtual team of eleven+ employees managing eight locations geographically dispersed in five countries.

• Revamped the entire storage and backup infrastructure. Directed technical team in data migration and the creation of a scalable, reliable and resilient infrastructure which met performance expectations until new technology was adopted.

• Led domestic and international acquisition integrations of data and document migration into existing data center infrastructure. Orchestrated communication and collaboration with acquired companies including Engenio, ONStor, Agere, and others. Performed extensive gap analysis and executed migration plans.

• Led a technical team in revamping an internal global IT support website which included migrating documents, data and mapping metadata. This project enabled users to solve the minor issues quickly and enabled IT staffs to collect, gather, and look up information quickly. Centralized web service increased customer satisfaction by 40% and reduce helpdesk tickets count by 20%.

• Engaged vendors and internal IT and engineering teams to bring the project to completion. Senior System Administrator (2000 – 2002)

• Played integral role in bringing resolution to an NFS and infrastructure stability issue that had persisted for over 2 years.

• Performed extensive assessment of issues and collaborated with engineering staff to test and implement fixes which stabilized the storage data center environment.

EDUCATION & CERTIFICATIONS: Scrum Master Certification | San Jose, CA | March 2017 PMP Certified | San Jose, CA | June 2015 ITIL Foundation V3 Certified | San Jose, CA | October 2014 Executive MBA | Pepperdine University | Malibu CA | May 2009 BS, Computer Science Engineering | San Jose State University | San Jose, CA

END PM-009 RÉSUMÉ

ID: PM-010 (1 of 2)

Objective: Product Engineer

Key Qualifications • Led engineering team for development of a DRAM test/repair cell for wafer sort. • Drove program management and sales engineering of an international team to launch

CMOS image sensor test systems. • Led solution development as the central hub between global customers and internal

design teams to determine the right feature set for the new automatic test equipment (ATE) line, resulting in the highest selling product in the company’s history.

Employment

Independent Systems Consultant Saratoga, CA 2014-present Specializing in multidisciplinary systems involving software engineering, electrical / electronics engineering, and mechanical engineering. Domains of expertise include: • Semiconductor IC testing of SoCs, microprocessors, image sensors, DRAM, flash. • Charismatic public speaker and coach to others with similar aspirations • Communication with business and technical staff tailored to the audience’s background. • Capital equipment for IC test using ATE at wafer and package level. • IT configuration of cross-platform applications with multiple operating systems for

computers and tablets. Setup of wired and wireless networks, network attached storage (NAS), and backup systems.

Senior Staff (Systems Engineering) Advantest, San Jose, CA 2012 - 2014 • Delivered product positioning, marketing collateral, and training documentation for new

ATE products in the SoC, CMOS image sensor, and mixed-signal automotive markets. • Provided key OEM / ODM / OSAT customer support in silicon debug and validation,

improving yield and quality in semiconductor manufacturing operations. • Verbal communication skills underscored while presenting new hardware and software

products at the VOICE user’s group. • Implemented image sensor functions for correcting pixel non-uniformity, stuck pixel

defects, and dark noise.

Principal Systems Engineer Advantest, Santa Clara, CA 2010 - 2012 • Provided circuit design and troubleshooting support for multiple customers in IC design

debug, verification, handoff to manufacturing, and yield ramp. • Performed evaluation for analog instruments to measure high performance DACs and

ADCs. • Created test plans, and assisted product engineers in writing and debugging of test

plans, for mixed signal SoCs, memory, microprocessors, and CMOS image sensors. • Led team to respond to complex RFP documents, including Fortune 500 customers. • Conducted risk assessments and investigation of failure root cause analysis for recovery

and mitigation strategies on failure review teams.

Principal Product Engineer Advantest, Santa Clara, CA 2008 - 2010 • Developed presentations and demonstrations for multiple forums and SEMICON shows. • Solved issues escalated from field staff, specifically using problem solving skills in

electronics circuit analyses, programming, systems, EMI/EMC, power, and vibration.

ID: PM-010 (2 of 2)

• Performed troubleshooting related to precision timing and jitter, used modeling to help trace the root cause to specific circuits, and then devised a workaround.

• Developed roadmaps for product alignment with prospective customers. • Provided silicon bring-up test engineering for time critical GPUs and microprocessors.

Custom Solutions Manager Advantest, Santa Clara, CA 2005 - 2007 • Created custom mechanical engineering, electronic engineering, and software

engineering architectures to meet unique customer specifications. • Ran a profitable business unit including budgeting, fabrication, and final assembly. • Enabled imaging and measurement of ICs, using the netlist, LVS, and GDS II layout to

view specific transistors and waveforms internal to a running device. • Developed and delivered a low noise signal generator for a satellite imaging system.

Technical Support Center Manager Advantest, Santa Clara, CA 2004 - 2005 • Developed hardware development kit (HDK) and software development kit (SDK) for

technology transfer to non-Advantest developers. • Supported integration of non-Advantest modules by debugging drivers and test classes. • Established commercial contracts with partner companies.

Product Engineering Manager Advantest, Santa Clara, CA 1999 - 2004 • Managed cross functional teams involving development, applications and field service to

launch new products at trade shows, conferences, and one-on-one meetings. • Led product engineering to architect a completely new test system design. • Managed hiring and mentor program for 26 new college graduates.

Education

Master of Science in Electrical Engineering Illinois Institute of Technology Chicago, IL

Technical Skills • Advantest SoC, logic, image sensor, and memory ATE • Microsoft Visual Studio / Agile development environment • Programming skills in C/C++, MATLAB, Basic, Perl • Microsoft Windows OS administration, Microsoft Project • Microsoft Office Suite (Outlook, Excel, PowerPoint, Word) • Apple macOS administration • Unix/Linux OS administration, shells, and scripting • Adobe FrameMaker, Acrobat • Simulation / Modeling Tools - SPICE, VHDL, ANSYS, CTS • Silicon micro-probing via Electron Beam Prober and Laser Voltage Prober • Laboratory instrumentation (oscilloscope, logic analyzer, spectrum analyzer, etc.)

Memberships and Interests • Boy Scouts of America, Troop Committee and Merit Badge Counselor • Astronomy, microscopy, and photography. • SunWork volunteer for photovoltaic installations on small energy footprint homes

END PM-010 RÉSUMÉ

ID: PM-011 (1 of 2)

Software Product Manager SUMMARY Product leader proficient in both inbound and outbound product management roles with over 10 years of enterprise software experience. Proven record managing entire product lifecycles in complex, fast-paced development environments, and delivering market-leading cloud platform products to market. Passionate about product innovation and design that delights customers, and that optimizes product value.

• Managed over 12 product releases, from ideation to launch, for Customer Resource Management (CRM), Partner Relationship Management (PRM), and E-commerce applications and platforms.

• Marketing, sales, and service domain expertise for omni-channel experience in response-cash-service flows and integrations, and with B2C, B2B, B2B2C horizontal and vertical deployments.

• Solid knowledge of enterprise architectures and data models for Oracle and Salesforce.com products. • Proficiency in user-centered UI design, rapid prototyping, feedback elicitation, and usability testing. • Deep expertise in web and mobile platform UI design for business, consumer, and administrative users. • Developed and socialized product go-to-market strategy, value-proposition and roadmap for brand new

and existing products. • Expertise in translating strategic differentiators into innovative and detailed product requirements. • Owned requirements prioritization and trade-offs, and authored corresponding use cases, stories, story

boards and wireframes. • Owned and managed product backlogs following Scrum and other Agile methodologies. • Conducted go-to-market field readiness training, and led customer demonstrations and workshops. • Led cross-functional teams and projects for key customers’ implementations—before and after go-live. • Monitored implementation success metrics, product bugs, and enhancement requests. • Strong experience configuring, extending and defining custom solutions through extensibility platforms. • Professional consulting hands-on experience implementing Oracle Clouds and Siebel deployments. • Established collaborative relationships with stakeholders, internal and external customers, and partners.

WORK EXPERIENCE Digital Transformation Product Management Independent Consultant. 2015 to 2016

• Defined future-state service platform strategy, product footprint, and road map for client in health insurance transitioning from on-premise legacy systems to an omni-channel cloud platform.

• Co-led business process reengineering for claims, eligibility and benefits, billing, case and interaction management, profile management, preference management, and survey data management.

• Guided customer on vendor selection process including RFP responses and demo evaluations. Principal Product Manager, Sales Cloud. ORACLE CORP., Redwood Shores, CA 2012 to 2015

• Launched general availability (GA) and subsequent releases for various areas of Application Composer—a cloud platform used by customers to extend and customize cloud deployments for sales, marketing and services. Owned areas related to the extensibility of data model, security, logic, services, workflows, integrations, analytics, and user interfaces.

• Defined and productized vertical industries solutions for high tech, manufacturing, and automotive customers.

• Managed complex dependencies with architecture, engineering, user experience (UX), and other teams. • Initiated process improvements that resulted in more consistent extensibility support across applications

and that streamlined internal feature uptake processes between producing and consuming product teams.

• Led cross-organizational project to enhance Application Composer extensibility support in core components including search and social collaborations.

Principal Product Manager, PRM Sales Cloud. ORACLE CORP., Redwood Shores, CA 2009 to 2012

ID: PM-011 (2 of 2)

• Drove product definition and management of v1.0 and early adopter’s releases (from vision to post launch) for Partner Resource Management (PRM)—a self-service SaaS application for developing and managing partner networks for collaborative sales and marketing.

• Key areas of responsibility included portal customization, partner 360 dashboard, partner profiles, partner and user registration, user management, search, and analytics integration.

• V1.0 was a green field release implemented in an extremely aggressive timeframe in a brand new SaaS architecture.

Sr. Product Manager, E-commerce. ORACLE CORP., Redwood Shores, CA 2007 to 2009

• Managed E-commerce web application for B2C and B2B sales that integrated tightly with the E-Service and E-Billing applications.

• Product ownership areas included user registration and profiles, customer account management, product catalog, product configuration, product search, promotions, order capture, and recommendations.

• Managed two parallel releases based on different technology stacks, one SaaS and the other on-premise, with very aggressive schedules.

• Redesigned the UI for a more appealing and streamlined user experience, while uplifting the UI to more dynamic technology.

• Other major accomplishments included introduction of self-service UI patterns and portal customization, and developed and evangelized design guidelines to shift design focus from an employee-facing to a consumer-facing user experience.

Principal Consultant, CRM Applications. SIEBEL/ORACLE CORP., Redwood Shores, CA 2005 to 2007

• Worked on global deployments of Siebel CRM with high-profile customers. Products and flows implemented included Siebel Sales, Order Management, Marketing, Service, Call Center, PRM, eSales, eService, and the Consumer Goods vertical.

• As PMO Project Manager, oversaw global project execution of cross-functional requirements for the response-order-cash lifecycle.

• As Lead Business Analyst, led analyst teams to: re-engineer processes and streamline flows; define functional, integration, analytics, and reporting requirements; perform gap analyses; and define implementation requirements and acceptance criteria.

EDUCATION, CERTIFICATES, AND LANGUAGES

• MS Human Factors Engineering and Ergonomics, San Jose State University, CA • BS Industrial Engineering and Operations Research, University of California at Berkeley, CA • Salesforce.com Administration certification in progress • Certified Scrum Master, Scrum Alliance, IN • Marketing Certificate, UC Berkeley Extension, CA • Software Engineering Management Certificate, UC Santa Cruz Extension, CA • Proficiency with Spanish language

END PM-011 RÉSUMÉ