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RESIDENTIAL – COMMUNITY OPERATIONS

MANAGER

The Residential Property Manager is responsible for overall day to day management and lease up of the property. Responsibilities include directing on-site staff, contracted servicers and vendors to maintain a first-class appearance of the property. This position will set monthly goals to integrate leasing, property management, building maintenance and lease administration functions across the property. Additionally, the position will be expected to adhere to the properties approved budgets with an emphasis on timely rent collection, meeting monthly leasing goals, legal evictions and vendor supervision. Manages and coordinates the team members’ daily activities to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

Primary Job Responsibilities:

• Supervise on-site staff including leasing consultants, maintenance manager, maintenance technicians and other vendors. Plan, organize, and manage employee focused activities.

• Approves and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Accounts,

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and managing communication between the vendor/contractor, accounting, and the owner as needed.

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to property operations, and reporting violations or infractions to appropriate individual(s).

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, and preparing and reviewing monthly financial status reports for management and owner.

• Work closely with senior manager to recommend rental or amenity concessions based on current market conditions or limitations imposed by units larger/smaller, odd shaped than similar product type within peer group.

• Work closely with the Leasing Associate to ensure all renewals or new leases meet or exceed the approved unit pricing.

• Track and push the marketing plan traffic goals to ensure adequate traffic and closing ratios for both new and existing leases

• Responsible for knowing and understanding the market of the property(s)’ similar peer group. Keep informed about new development or redevelopments within the market and can discuss how these will impact the property. Build relationships with local business organizations or organizations like BOMA to gain additional market information.

• Ensure all building operating systems such as elevators, boilers, mechanical systems, trash compactors are (as required) placed on a corporate approved preventive maintenance program.

• Work closely with the immediate supervisor and maintenance manager to create a monthly preventive maintenance calendar.

• Facilitate employee development and retention through staff leadership, training opportunities that promote maximum productivity and position the employee for increased responsibilities and job growth.

• Supervising accounts payable and accounts receivable and work closely with the corporate office controllers.

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• Coordinate services from vendors, software consultants, and other contractors;

• Ensure that the appearance and physical aspects of the residential properties meet the owner’s established standards.

• Provide information and coordinate with affordable housing entities, government officials and lenders as needed;

• Establish methods for rent collection and coordinate with AP team;

• Establish and run weekly site meetings with senior manager and site staff to go over open maintenance work orders, capital improvement projects, resident complaints, leasing goals and obstacles, etc.

• Promote client satisfaction and retention through staff leadership, social media review, communication, innovative ideas.

• Coordinate community events to promote resident satisfaction (holiday parties, pool BBQ’s, Sunday football watch parties, and community and prospect focused events).