user insight at siriusxm powered by dynatrace …insight+at...18 company confidential –do not...

1 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015

Gary Conners, Sr. Director Systems Integration, SiriusXM,

Michael Kent, Director Software Development, SiriusXM,

Klaus Enzenhofer, Performance Advocate

User insight at SiriusXM powered by Dynatrace PureLytics, Elasticsearch and Kibana

User

Experience


Last year @Perform: Omni Channel Monitoring


Next step


PureLytics-Stream

PureLyticsStream

DynatraceServer

Visit

User Actions

Client Errors

Where is the PurePath?


PureLytics-Stream: The Format{

"took": 17,

"timed_out": false,

"_shards": {

"total": 20,

"successful": 20,

"failed": 0

},

"hits": {

"total": 1108225,

"max_score": 0,

"hits": []

},

"aggregations": {

"document_types": {

"doc_count_error_upper_bound": 0,

"sum_other_doc_count": 0,

"buckets": [

{

"key": "visit",

"doc_count": 853895

},

{

"key": "useraction",

"doc_count": 214709

},

{

"key": "clienterror",

"doc_count": 39621

}

]

}

}

}


Other ToolsOther Tools

Other Tools

Sample Setup

DynatraceServer

PureLyticsStream

Other Tools Custom

Analytics


Sample Setup

Dynatrace

Server 1PureLytics

Stream

Dynatrace

Server 2

12 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE12

Dynatrace at SiriusXM


SiriusXM Internet Radio Application

• Available in Apple App Store and Google Play Store in US and Canada

• Desktop web player available at www.siriusxm.com & www.siriusxm.ca

• Stream SiriusXM stations, stream/download archived shows on demand, create custom mix music channels

• >1M mobile and >500k web visits per day

• 50M user actions per day

• 75M web requests per day


SiriusXM Dynatrace Installation

• Monitors the SiriusXM Internet Radio App

– iOS, Android, and Web (AngularJS/Flash) agents

– NGINX and Javaserver agents

– Application servers and Dynatracedeployed in AWS

– 3 Dynatrace servers (2 Prod, 1 Test)


What does SiriusXM want to know about its users?

• How many unique users?

– By platform/application, by OS, by version, from where, when?

• What features of the app are they using?

– By platform/application, by OS, by version

• How do they get to the content they want?

• What are the most common problems they are facing?

– Errors, crashes, etc


Example: Crash Dashboard in Dynatrace

• Using combination of built-in measures and custom BTs, Sirius XM monitors:

– Crash rate trend by OS and app version

– Overall crash rate by OS and app version

– Crash contribution by mobile platform (tablet vs. phone)


Why Elasticsearch/Kibana?

• Elastic extends Dynatraces analytics capabilities

– Combines data from multiple servers

• SiriusXM has mobile and web traffic on separate servers

– Look at large amounts of data

– Feature analytics

– Unique count aggregation

– Allows for adhoc analysis and additional slicing and dicing of data

• Dynatrace requires Business Transactions to be setup in advance

– Easy Filtering

– Quick


Demo


Usage


Feature Usage


Tuning

• Source of tuning

• Top channels tuned

• Types of tuning

• MySXM

• Ondemand

• Live

• Application breakdown

• Time distribution


Errors


Error Analysis

• Filter by error type


Error Analysis



Crash Analysis



Crashes

28 COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE #Perform2015COMPANY CONFIDENTIAL – DO NOT DISTRIBUTE28

Klaus EnzenhoferSenior Technology Strategist

#kenzenhofer

[email protected]

http://blog.dyntrace.com

Thank You!

Gary ConnersSr. Director Systems Integration

[email protected]

Michael KentDirector Software Development

[email protected]

user insight at siriusxm powered by dynatrace …insight+at...18 company confidential –do not...

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