Pedro NavarroRiverside, CA (951) 271-0207 Pedronavarro110@yahoo.com

EDUCATION

California State University, San Bernardino Bachelor of Science, Administration June 2016 Cyber Security Concentration (GPA: 3.2) Human Resource Management (Minor) Dean’s list 5 consecutive quarters (3.5 GPA or higher)

ASSOCIATIONS

Information Security Club o Participation: Includes trouble shooting systems, pinging networks, drone testing, and introduction to

LinuxMay 1, 2013- June 2016

Sigma Phi Epsilono Community service for our community, raising funds for philanthropies

such as the United Service Organization and etc. o Assisted the Vice President of membership development, Vice President of recruitment, and Vice

President of finance on a quarterly basis May 1, 2013- June 2016

CERTIFICATIONS

CompTIA Network+ CNSS Standards for Information Systems Security Professional (4011) CNSS Standards for Senior Systems Manager (4012)

SKILLS AND ACHIEVEMENTS

Bilingual in Spanish (literature, reading, and speaking). Familiar with Microsoft office (word, power point, excel, outlook, access) and oracle Handy in exploring the Internet with multiple Operating Systems (safari, google chrome, fire fox, internet

explorer, Microsoft edge)

RELEVANT COURSEWORK

Courses: Information technology Database management and policies Information network and security System analysis and design Problem solving and risk management

Relevant Course Projects: Worked with Cisco packet tracer in building a topology for a small office home office (SOHO) as a group

project that included creating and configuring multiple end devices, switches with configured vlan’s interconnected with a router.

Familiar with using the command line interface to assign interfaces and provide a troubleshoot analysis using Cisco packet tracer.

Worked on a group project with Microsoft Access in creating relations and relationships with each other on a database.

Relevant Home Projects: Created a penetration testing environment in which I familiarized myself with multiple vulnerability and

exploitation tools (OpenVAS, Nessus, Cobalt strike, Ettercap, Nmap, etc.) Used VMware workstation 11 to deploy virtual machines and join them to a domain (windows server 2012,

Microsoft Hyper-V 2012, Windows XP, Windows 7, Windows 8, Windows 10, Kali Linux, Ubuntu Linux, OWASP, Metasploitable 2, and Backbox)

Familiarized myself with active directory using windows server 2012, setting automatic backups from other machines to my windows server, organization units, user accounts, and RAS (Remote access service)

Familiarized myself with using DD-WRT firmware on router and its functions (MAC filtering, port forwarding, point-to-point VPN connection, web content filtering, etc.)

Familiar with using team viewer, VNC, and RDP both inside the LAN and through port forwarding (connecting through a public IP address)

Pedro NavarroRiverside, CA (951) 271-0207 Pedronavarro110@yahoo.com

Familiar with using PUTTY to practice SSH through a terminal, and created my own network topology using Cisco packet tracer to familiarize myself with the Cisco language using the command line interface, creating VLANs, applying port security, and etc.

WORK EXPERIENCE

IT Technician, Acorn Technology, Riverside, CA September 21, 2015 – Present

Involved in assisting any client related phone calls and answering company’s e-mails using Microsoft Outlook.

Help monitor network connectivity using Nagios software, report incidents using pager duty, and familiar with CentraStage for remote access.

Experience in creating, deleting, editing, and assigning troubleshooting tickets to technicians and other customer service representatives using Autotask.

Help assist a team of technicians in any troubleshooting related lab work (disassembling, assembling system units, using ghost explorer for image backups, configurations of workstations and provide auditing for software programs and applications).

Familiar with tape changing using an Oracle and AS400 tape machine. Experience with onsite work ethics and procedures in recovering and deploying equipment. Provide assistance with any software upgrades or updates towards client workstations or other end devices. Update network diagrams and asset placement using Visio software As a lab project I set up a Dell PowerEdge 2950 server, running ESXI VMware along with a RAID 1+0,

hosting a windows server 2012 R2, Windows server 2008 R2, Microsoft exchange server, hosting a terminal server, WSUS services, remote access services, and etc.

Line Leader, Zumiez Distribution Center, CA June 20, 2014 – December 1, 2014

Led a team of 11 members during the production process including handling, ticketing, counting, sorting, labeling, and stacking items.

Helped oversee the full count verification process, train other seasonal employees, and assist with any inventory data entries

Performed job duties according to standard operating procedures Increased time performance during the production process while following safety policies

Shift Leader, Yogurt-Land, Corona, CA March 1, 2012 - 2016

Trusted with key to the store, working the register, managing shipment, disassembling and reassembling expensive machinery, supervising team members and assigning them to different job duties as required

Appointed to the hiring/termination process of incoming workers, hired on 5 current employees, terminated 1 employee

Help organize monthly store meetings for 10 employees, establish quarterly safety seminars, and write cleaning guidelines for store employees as a training resource.

Implemented a new work schedule routine that helped the store increase its profit margin.