peer and co-worker communication chapter 11 “relational challenges”
TRANSCRIPT
![Page 1: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/1.jpg)
Peer and Co-worker Communication
Chapter 11
“RELATIONAL CHALLENGES”
![Page 2: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/2.jpg)
Co-worker Communication
Peer relationships can provide a source of intrinsic reward for the employee, can buffer job-related stress, and can reduce job dissatisfaction and turnover (Kram & Isabella, 1985)
![Page 3: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/3.jpg)
Questions
Why is it in the organization’s best interest to foster co-worker relationships?
Are people more involved, satisfied, and participative in dyads as compared to groups?
How does physical space affect office relationships?
What contributes most to worker relationship development?
![Page 4: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/4.jpg)
Overview
Nature of co-worker relationships Strategies for developing work relationships Factors influencing relationship development Positive and negative consequences Relationship issues in the workplace (case study)
![Page 5: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/5.jpg)
Nature of Relationships in Organizations
Two Forms of Interpersonal Relationships Organizational - based on organizational
structure Personal - choice & voluntariness
Friendship is an ongoing human association voluntarily developed and privately negotiated
Relationships are exponentially complex
![Page 6: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/6.jpg)
Five Principles of Developing Work Relationships
#1 - Proxemics Affect Relationship Development Distance between ourselves and others More opportunities to interact Physical space affects office relationships (HOW?)
#2 - Relationship Communication Conveys Information and Imposes Behavior Two levels of messages: CONTENT and COMMAND Command defines the relationship between the two
individuals
![Page 7: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/7.jpg)
Five Principles of Developing Work Relationships
#3 - Relationships Can Be Symmetrical or Complementary
Interpersonal Balance Symmetrical - both partners are equal in the relationship Complementary - based on maximization of differences (1 up/down)
#4 - Each Partner Has Different Interpersonal Needs Schutz’s FIRO-B Inclusion, Affection, and Control
#5 - Co-workers Can Have More Control of Each Other Than Can Supervisors
Income of all is dependent on work of all Member-based control (concertive control, Chapter 5, p. 99)
![Page 8: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/8.jpg)
Relationship Development
Three Patterns in co-worker relationships which result in changes in communication patterns
Transition 1 - Acquaintance to Friend Caused by contextual (environmental factors) Time, close proximity, sharing tasks, socializing outside of work
Transition 2 - Friend to Close Friend Driven by problems or events in both personal and work life More time outside of work and with each other’s families Discussion of more work-related problems (more open)
Transition 3 - Close Friend to Almost Best Friend Socializing outside work and shared life events Trust and detailed discussion
![Page 9: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/9.jpg)
Relationship Development:Three Critical Factors
The impact of proximity Telecommuting and “virtual offices” Assimilation issues
How superiors treat co-workers Undeserved, favorable, and differential treatment by supervisor causes
dislike and mistrust of subordinate-- caution and isolation Undeserved, negative, and differential treatment by supervisor causes
increased group cohesiveness and increased interaction -- more open and decrease in communication editing
Deserved unfavorable treatment = distance from ‘problem employee’ Deserved favorable treatment = respect, approval, conduit to supervisor
Social Exchange Theory (Thibaut and Kelley, 1959) Maximum pleasure and minimum pain Predicts the likelihood that relationships will develop
![Page 10: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/10.jpg)
Consequences of Work Relationships
Positive Consequences Support system - information and feedback Greater loyalty Fosters success Increases satisfaction and organizational identification
Negative Consequences - MISUSES commodity - political currency information retrieval - not ordinarily available co-dependency - can’t function independently against one’s own interest - opportunities for advancement Strains on Friendship and Work Relationships (Figure 11.1, p. 202)
![Page 11: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/11.jpg)
Strains on Friendships and Work Relationship
Strains Caused by Work Egalitarian nature negated Management of information Need for autonomy Violation of consensus desires Negative feedback Public displays of friendship minimized
Strains Caused by Friendship Objectivity damaged Management of inequalities Socializing affecting performance Management of organizational information Friends held to a higher standard
![Page 12: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/12.jpg)
Strengthening Work Relationships
Providing Positive Feedback Increased morale Fosters support
Mediate Conflict Discuss Communication (metacommunication)
![Page 13: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/13.jpg)
Developing Relationships at Work
Develop your closest friendships outside of work
Don’t start an intimate relationship at work unless you are prepared to cope with the consequences
Recognize that males and females will cope with friendships at work differently
![Page 14: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/14.jpg)
Healthy Work Relationship Criteria
Individual excellence Importance (of
strategic objectives) Interdependence Investment Information
Integration Institutionalization
(formal status) Integrity
![Page 15: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/15.jpg)
CASE STUDY
If you were Dave, what would you do? What can Dave do in the future to prevent this type
of thing from happening again? How would you characterize Dave’s
communication style? Steve’s Bob’s?
![Page 16: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/16.jpg)
Summary
Nature of co-worker relationships Strategies for developing work relationships Factors influencing relationship development Positive and negative consequences Relationship issues in the workplace (case study)
![Page 17: Peer and Co-worker Communication Chapter 11 “RELATIONAL CHALLENGES”](https://reader036.vdocument.in/reader036/viewer/2022081811/56649da25503460f94a8eec0/html5/thumbnails/17.jpg)
Peer and Co-worker Communication
Communication with peers at work creates a strong bond between the
employee and organization!