peer learning event : labour market integration of immigrants in europe –

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Workshop 1: Workshop 1: Multicultural counselling competences Multicultural counselling competences acquired through guidance counsellor training acquired through guidance counsellor training Country case GREECE Country case GREECE Ms Helena Mastoraki - Ms Fotini Vlachaki, Ms Helena Mastoraki - Ms Fotini Vlachaki, Guidance Experts, Greece Guidance Experts, Greece PEER LEARNING EVENT : PEER LEARNING EVENT : Labour market integration of immigrants in Europe – Implications for guidance policy, practice and research Thessaloniki, 29-30 September 2011

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Workshop 1: Multicultural counselling competences acquired through guidance counsellor training Country case GREECE Ms Helena Mastoraki - Ms Fotini Vlachaki, Guidance Experts, Greece. PEER LEARNING EVENT : Labour market integration of immigrants in Europe – - PowerPoint PPT Presentation

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Page 1: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Workshop 1: Workshop 1: Multicultural counselling competences Multicultural counselling competences

acquired through guidance counsellor training acquired through guidance counsellor training Country case GREECECountry case GREECE

Ms Helena Mastoraki - Ms Fotini Vlachaki, Ms Helena Mastoraki - Ms Fotini Vlachaki, Guidance Experts, GreeceGuidance Experts, Greece

PEER LEARNING EVENT : PEER LEARNING EVENT : Labour market integration of immigrants in Europe –

Implications for guidance policy, practice and research Thessaloniki, 29-30 September 2011

Page 2: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Defining the Greek Defining the Greek contextcontext in micro meso in micro meso macro level: the need to work with diversitymacro level: the need to work with diversity (1) (1)

Micro level Counsellors’ initial training seems inadequate regarding the deep

knowledge as well as the familiarity with the context of diversity (of anykind)

the daily practice in Career Counselling and Guidance Organisations requires counsellors’ extensive contact with socially vulnerable groups

The role of counsellor/facilitator becomes even more demanding while working with diversity, which has an impact on the therapeutic relationship and the quality of her/his work

Although the counsellors themselves state that they are sympathetic to the culturally different client they also feel powerless with reference to the systematic intercultural training, knowledge, and (therefore) the effectiveness of their services (EKEP, 2008)

Page 3: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Defining the Greek Defining the Greek contextcontext in micro meso in micro meso macro level: the need to work with diversitymacro level: the need to work with diversity (2) (2)

Meso and macro level• Greek society -as a relatively closed system in

culture- has, only quite, recently developed into a cultural mosaic.

• Organizations and professionals are not necessarily well prepared to handle this unfamiliar reality and incorporate it into routine (effective and client-centered) services without raising defenses, fears and embarrassment.

• Models of training and professional development of counsellors until recently did not include culture as a catalyst / formative factor in counseling act / relationship

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The professional relationship with cultural diverse clients: Special Features

• Stimulation of intense emotions (fear, embarrassment, anxiety, sadness, pity, sympathy, affection, admiration, a trend for protection etc.).

• Silent insert personal thoughts, perceptions, experiences• Stereotypes, Prejudices• Cultural shock• Meeting people and therefore cultures (symbols, codes and

interpretations) bias understanding, cultural constraints• Key-Questions arise: how do I really see my client and

perceive what he wants from me?, what do I expect from him? How can I develop empathy regarding aspects for which I may not know how to explore and highlight?

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Addressing multicultural competences Addressing multicultural competences in initial and in service training of guidance counsellorsin initial and in service training of guidance counsellors

(1)(1)

Ι. There is a great need for: acquisition of specialized knowledge cultivating specialized skills and develop culturally sensitive attitudes in the light of intercultural

Counselling ΙΙ. Basic tool / means for the counsellor his/her ownself ΙΙΙ. endoscopy and critical reflection are highlighted as means of training and

self-improvementIV. Is education/training in Multicultural Counseling something

more/different than training in Counseling?

Page 6: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Addressing multicultural competences Addressing multicultural competences in initial and in service training of guidance in initial and in service training of guidance

counsellorscounsellors (2) (2)

• to realize his/ her personal beliefs, values and constraints in meeting the different

• to understand the microcosm and the personal perspective of culturally different clients (the recipients of his / her services)

• to develop the appropriate skills and intervention strategies when it comes to train, facilitate a culturally different clien

Page 7: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Defining Multicultural Defining Multicultural guidance and counselling competencesguidance and counselling competences (Focused (Focused

knowledge- attitudes and actions on:)knowledge- attitudes and actions on:)

1. the profile and specific needs that occur at specific groups because of some permanent, or not, characteristics (demographic, cultural, religious, biological, social, etc.).

2. the broader socio-economic context as well as policies implemented as compensatory measures to strengthen these groups at local, national and European level.

3. the prevailing culture and attitudes of the wider community towards these groupsand vise versa

4. The existing individual personal stereotypes and attitudes towards these groups

Page 8: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Culture-centered Training should offer to the counsellors:

• Focused information and knowledge for the profile and needs of different groups within the multicultural Framework

• opportunities to cultivate professional skills so as to effectively utilize culturally sensitive methods and techniques

• ways to foster a multicultural insight that will allow them to adopt a politically correct professional behavior

Page 9: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

The effective culturally aware counsellor…

does not simply coexist and co-operates with culturally diverse client in a «possitive" professional climate

butrelates, interacts, develops and changes everytime

s/he meets the Other with no hidden agendasStriving to become:Authentic, assertive, possitive regarded and

empathetic and therefore, more affective in his/her practice

Page 10: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

The work of the The work of the National Centre for Vocational OrientationNational Centre for Vocational Orientation

/ EKEP - Euroguidance Greece / EKEP - Euroguidance Greece on promoting multiculturalismon promoting multiculturalism

in guidance counseling practice in guidance counseling practice

Page 11: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

The background: The background: EKEP’s 6 year project on promoting multiculturalism funded EKEP’s 6 year project on promoting multiculturalism funded by LLP / Euroguidance projectby LLP / Euroguidance project 

2006 – 2007:2006 – 2007: Standardization of the Multicultural Counseling Inventory - MCI) by Sodowsky, Taffe, Gutkin, και Wise (1994).

2008:2008: Survey for profiling the multicultural guidance competences, knowledge and training needs of the Guidance Practitioners in Greece.

2009:2009: Preparation of a training curriculum and a collection of scientific training material regarding multicultural counselling based on the outcomes of the study on the guidance counsellors’ multicultural competences.

2010:2010: Implementation of a train-the-trainers seminar of 120 hours targeted at 50 Guidance Counsellors, in the topic of Multicultural Counselling.

20112011 - 2012 - 2012:: Organisation of regional training seminars targeted to guidance counsellors working in different sectors (education, training and employment) all over Greece, in the subject of Multicultural Counselling.

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Phase I: Standardization of the Multicultural Counseling Phase I: Standardization of the Multicultural Counseling InventoryInventory - - MCI MCI)) by by SodowskySodowsky, , TaffeTaffe, , GutkinGutkin, και , και WiseWise (1994 (1994))

MCI assesses multicultural competences of guidance practitioners working with cultural diversity clients :

1.multicultural counselling skills, 2.multicultural awareness, 3.multicultural counselling relationship and 4.multicultural counselling knowledge.

Methodology: Methodology: Translation and linguistic and conceptual accreditation to adapt it from English to Greek language.A group of 261 of guidance practitioners working with cultural diversity clients participated at the psychometric adaptation of MCI to the Greek context.Provision of expertise: Mr. Ioannis Tsaoussis, Lecturer of Psychological Assessment of the University of the Aegean

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Phase II:Phase II: Survey for profiling the multicultural guidance competences, Survey for profiling the multicultural guidance competences, knowledge and training needs of the Guidance Practitioners in Greece.knowledge and training needs of the Guidance Practitioners in Greece.

• Provision of expertise: Mr Ioannis Tsaousis, Assistant Professor of Psychometrics at the University of Crete.

Methodology

• research was based on the theoretical framework of the Multicultural Counseling Inventory

• a focus group was formed, with the aim to investigate and record the basic principles underlying the counselors’ profession as well as the unique characteristics that govern the interrelationship between the counselor and counselees coming from different cultural, social and economic backgrounds.

• Based on the results of the focus group an inventory was designed that was distributed to 247 guidance practitioners from all regions of Greece.

Page 14: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Phase II:Phase II: Survey for profiling the multicultural guidance competences, Survey for profiling the multicultural guidance competences, knowledge and training needs of the Guidance Practitioners in Greece.knowledge and training needs of the Guidance Practitioners in Greece.

The aim of the study was to investigate:The aim of the study was to investigate: • the level of realization, sensitization and attitude of counselors towards individuals that come from different cultural, social and economic environments.

• the level of training, education and readiness of counselors to handle individuals coming from different cultural, social and economic environments.

• infrastructure issues

• relationships and interaction between the counselor and the client

Page 15: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Indicative outcomes Indicative outcomes Multiculturalism is highly developed within the organizations and guidance

practitioners providing counselling in several settings throughout Greece.

Organizational culture often affects – not necessarily positively - the effectiveness of counseling provision towards clients that come from different cultural, social and economic environments.

Their most important proposal towards the improvement of the conditions regarding guidance counseling provision indicates the need for independent counseling rooms that ensure an adequate counseling environment, adequate recourses and discretion, which are highly important in providing counseling services to vulnerable social groups.

Most guidance practitioners believe that relationship and interaction between the counselor and the multicultural client will improve following an attitude change of the counselor towards the client and if the client is accepted without conditions by the counselor.

It was found that some basic counseling techniques e.g. active listening, empathy etc. are not integrated within the counseling competences used by most guidance practitioners in providing counseling services to vulnerable social groups.

Phase II: Survey for profiling the multicultural guidance competences, knowledge and training needs of the Guidance Practitioners in Greece.

Page 16: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Indicative outcomes Indicative outcomes 38% of guidance practitioners believe that they don’t have adequate knowledge of

multicultural issues.

92% of guidance practitioners express their need for further information regarding multicultural issues.

60% of guidance practitioners stated that they are not adequate educated regarding multicultural issues.

53% of guidance practitioners stated that they were not satisfied of the conditions

within which counseling services are provided to clients that come from different cultural, social and economic environments.

Although 40% of guidance practitioners believe that they possess sound counseling knowledge, there is a need for specialized further counseling training, as many counselors confuse counseling with the cultivation of good climate and consolidating mutual trust between the two sides.

Phase II: Survey for profiling the multicultural guidance competences, knowledge and training needs of the Guidance Practitioners in Greece.

Page 17: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Training curriculum :• Based on the model of Blended Learning

• Includes / supports / facilitates :• face-to-face enriched experiential critical training based on the

methodology of adult education (55% of the total training hrs)

• practical exercises (25% of the total training hrs)

• preparation of synthetic reports using critical  action research (20% of the total training hrs)

Training folder includes :• Theoretical and scientific background of multicultural issues in relation

to guidance and counseling practice, work sheets of individual and group activities, teaching scenarios, case studies etc.

• Scientific material, in print and electronic format for further reading

Phase III: “Preparation of a training curriculum and training material on multicultural guidance and counselling for guidance counsellors”

Page 18: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

• Seminar venue: Ministry of Education Lifelong Learning and Religious Affairs

• Duration of training: October – December 2010

• Structure: 120 hrs – 70 hours face to face education

– 20 hours of distance learning

– 30 hours practical exercises

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

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• Scientific responsibility: Mr. Michalis Kassotakis, Professor of the Athens University in the field of Career Guidance & Counselling

• Educators: 20 distinguished scientists familiar with issues related to multicultural counselling and related themes.

• Outcome: 50 Guidance Counsellors were educated as Trainers of Guidance Practitioners in the field of Multicultural Counselling – a relevant register was created

• Participants evaluated by: written projects

• Evaluation of the seminar: interim – final evaluation by the participants on behalf of EKEP and the scientific coordinator

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Page 20: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Purpose of the training seminarPurpose of the training seminar

• The training of experts, in theory and practice, regarding the provision of education to guidance practitioners and related professionals in the field of multicultural counseling.

• The provision of spesialized knowledge and development of skills sufficient to enable them to act as multipliers of this training in different fields of guidance and counseling provision (education, training, employment).

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Page 21: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Topics Topics

1. Basic concepts of cross-cultural theory 2. Communication theory 3. Cross-cultural Counselling in practice4. Information on Counselling, Career and Labour

Market in multicultural context5. Self-exploration and activation of cultural awareness 6. Content, objectives, theoretical approaches to adult

education

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

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TopicsTopics

7. Educational methods of adult education with an emphasis on experiential involvement

8. The counselor as trainer and as trainee9. Religious, cultural and other minorities: Gypsies,

Muslims Pomaks, repatriates, immigrants (theory and exercises)

10. Individuals with delinquent behavior11. Disabled and mentally ill persons12. Children’s Integration problems of repatriate and

foreign families into the education system and ways to address them.

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Page 23: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Final evaluation of the seminarFinal evaluation of the seminar

• Purpose of the evaluation:

– general evaluation by the participants

– emphasis on the positive aspects and the weaknesses of the program

– provision of suggestions for improving such activities in the future

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Page 24: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Indicative results of the Indicative results of the Final evaluation of the seminar Final evaluation of the seminar

• Participants

• Age of the participants: 24-60 years old

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Men – Women

Page 25: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

General assessment of the seminar

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the finalIndicative results of the final evaluation of the seminar evaluation of the seminar

Very Good Good Probably Good Probably Bad Very Good Good Probably Good Probably Bad

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Content of the seminar

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

41,9%

32,3%

12,9%9,7%

3,2%

0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

Πολύ καλό Καλό Μάλλονκαλό

Μάλλονκακό

Κακό Very Good Good Probably Good Probably Bad Bad Very Good Good Probably Good Probably Bad Bad

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Training Material of the seminar

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

38,7%

29,0%

22,6%

6,5%3,2%

0%

5%

10%

15%

20%

25%

30%

35%

40%

Πολύ καλό Καλό Μάλλον καλό Μάλλον κακό Κακό Very Good Good Probably Good Probably Bad Bad Very Good Good Probably Good Probably Bad Bad

Page 28: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Organization and structure of the seminar

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

51,6%

25,8%19,4%

3,2%

0%

10%

20%

30%

40%

50%

60%

Πολύ καλές Καλές Μάλλον καλές Μάλλον κακές Very Good Good Probably Good Probably Bad Very Good Good Probably Good Probably Bad

Page 29: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Strong and weak points of the seminar:Strong and weak points of the seminar:

Strong pointsStrong points

1. Trainers of the program

2. The new fields of knowledge

3. The organization

4. The training material

Weak pointsWeak points

1. The tight schedule of the seminar courses

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

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Benefits acquired by attending the seminarBenefits acquired by attending the seminar

• Knowledge of multicultural issuesKnowledge of multicultural issues

• Changing of attitudes and prejudices for people who Changing of attitudes and prejudices for people who do not belong to the dominant cultural groupdo not belong to the dominant cultural group

• Networking with colleagues and othersNetworking with colleagues and others

•   Opportunity to exchange ideas, opinions, concerns Opportunity to exchange ideas, opinions, concerns and their personal reflectionsand their personal reflections

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

Page 31: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Contribution of the seminar Contribution of the seminar to the participants’ personal development to the participants’ personal development

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

51,6%

29,0%

19,4%

0%

10%

20%

30%

40%

50%

60%

Πολύσημαντική

Σημαντική Μάλλονσημαντική

Very Important Very Important Important Probably important Important Probably important

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Contribution of the seminar Contribution of the seminar to the participants’ acquiring of new knowledge and skills to the participants’ acquiring of new knowledge and skills

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

Very Good Good Probably Good Probably Bad Very Good Good Probably Good Probably Bad

Page 33: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Suggestions for further improvementSuggestions for further improvement

• Flexible monitoring program, “follow-up”Flexible monitoring program, “follow-up”

• Focus on practical exercises, experiential Focus on practical exercises, experiential involvement and connection between theory and involvement and connection between theory and practicepractice

• Establish an information exchange networkEstablish an information exchange network

• Creation of a database for multicultural counselingCreation of a database for multicultural counseling

Phase IV: “Implementation of a train-the-trainers seminar on multicultural guidance and counselling for guidance counsellors”

Indicative results of the final Indicative results of the final evaluation of the seminar evaluation of the seminar

Page 34: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

• Duration: 30 hrs each• Trainers: 50 Guidance Counsellors educated as Trainers of Guidance

Practitioners in the field of Multicultural Counselling• Timetable: October – December 2011• Estimated budget: 76.000 € • Funding: 50% LLP / Euroguidance – 50% nat. contribution• Purpose: to raise awareness of the guidance community and other related

professionals on the aspect of multicultural counselling.• Expected outcome: approx. 400 professionals providing counseling and

support to multicultural end users all over Greece will benefit. • Future plans: further dissemination of the training material and maybe

organize more seminars in 2012 based on demand.

Phase V: Phase V: Organization and implementation of 20 regional seminars all Organization and implementation of 20 regional seminars all over Greece targeted to guidance and other related professionals over Greece targeted to guidance and other related professionals

Page 35: PEER LEARNING EVENT :  Labour market integration of immigrants in Europe –

Contact Details:Contact Details:

Ms Fotini Vlachaki, Guidance Counselor MScMs Fotini Vlachaki, Guidance Counselor MScDirector of Programming and Development Director of Programming and Development National Centre for Vocational Orientation, EKEPNational Centre for Vocational Orientation, [email protected]@ekep.gr [email protected]

Ms Helena MastorakiMs Helena Mastoraki, Social Worker, Sociologist, , Social Worker, Sociologist, Guidance Counselor Guidance Counselor MMASW, PhDc, ASW, PhDc, School Career Counsellor, EEEEK of Aigaleo, School Career Counsellor, EEEEK of Aigaleo, [email protected]@ath.forthnet.gr

Thank you for your attention!Thank you for your attention!