pegaworld 2014 presentation: the government bpm journey

© 2013, Confidential, Pegasystems Inc.

TM


The Government BPM

Journey

Setrag Khoshafian

3 3 © 2014, Confidential, Pegasystems Inc.

And Distinguished Panel

Doug Averill ̶ Director of Business Process

Management

Dan Smith ̶ Chief of Municipal Court

Automated Systems

Chris Ruwoldt ̶ Manager, Transport

Operations

Federal Representative???

• State of Maine

• New Jersey Courts

• New South Wales

Transport Management

Centre


Huge Disruptive Digital Government Potential …

… but there are challenges … especially for IT

Public Sector interviewees reported that

the speed at which new legislation can be deployed is

Mainly determined by how quickly the

supporting IT solutions can be developed.

In some cases, even the content of the legislation

itself is influenced by what IT can or cannot deliver in time.


Business Transformation through iBPM

Process Excellence:

Real-Time Lean Six Sigma

iBPM COE Team

COE

Manager

iBPM COE Leadership

COE

Chairman

Process

Champion(s) IT Exec

Sponsor(s)

Business Exec

Sponsor(s)

iBPM COE

COE

LSA

COE

LBA

iBPM COE – Extended Team

Engage Directly / Guidance

Test

Lead Infrastructure

Lead

DBA

Lead Release

Engineer

Performance

Lead

PM

Project Leadership

Delivery Partner

PM BA QA LSA

Project Team(s)

BA QA

LSA

Pega Consulting Resources

EL

Customer Program

Governance

Go

vern

an

ce / G

uid

an

ce

LBA

En

gag

e

Dir

ectl

y

Enterprise

Architect

Governance

Manager Enablement

Lead

Process

Owner(s)

Security

Liaison

COE

SA(s)

Enterprise

Architect

COE

Manager

iBPM COE and Agile

Methodology Modernization

Integration Plumbing

Dynamic Case Management

Exceptions Case Management

HR Legacy Finance ERP ECM DBMSs

Integration Plumbing

Agility

Layer

Process Centric

Business Transformation

Empowering the Business

to Own the Change

Customer Centricity

Customer Service

and Support (CSS)

Sales Force

Automation (SFA)

NBA Marketing


Questions for the Panel….

How do you see your agency transforming itself to BPM?

How are you embarking on this transformational journey?


Business Intelligence to Intelligent BPM

Historic Reports Real-Time Actionable Events & Reports

OLAP Real-Time Process Optimization

Predictive Analytics Predictive and Adaptive iBPM

Bu

sin

ess V

alu

e

Actionable, Intelligent, and Adaptive

Data Good 1,000

Bad 120

Bad 60

Good 2,500

Behavior Value 1

2

3

4

ID

Predictive

Analytics Past Experience Predictive

Model


Questions for the Panel

Where are your business rules located?

What is the biggest advantage of being able to capture

business rules in a process automated environment?

How have you structured your business rules to allow for

re-use?


The Digital Agency

i


Questions for the Panel….

What are the most important digitization trends in your

agency and can you provide examples?

How is the Internet of Things and Process of Everything

factoring into your future strategies related to digital public

service?


QUESTIONS & ANSWERS