PENETAPAN KPI KETUA PENGARAH JPPKK DAN PENGGUNAAN PERISIAN

BALANCE SCORE CARD DI JPPKK

EN AMIR MD NOOR PENGARAH BAHAGIAN PEMBANGUNAN DASAR

KEY PERFORMANCE INDICATORS

• Key Performance Indicators (KPI) or sometimes known as Key Success Indicators (KSI), help an organization define and measure progress toward organisational goals.

KEY PERFORMANCE INDICATORS

WHAT ?

• KPI are financial and non-financial measures or metrics used to help an organisation define and evaluate how successful it is, typically in terms of making progress towards its long-term organisational goals.

• KPIs can be specified by answering the question, "What is really important to different stakeholders?".

KEY PERFORMANCE INDICATORS

WHY ?

• KPIs are frequently used to "value" difficult to measure activities such as the benefits of leadership development, engagement, service, and satisfaction.

• The KPIs differ depending on the nature of the organisation and the organisation's strategy. They help to evaluate the progress of an organisation towards its vision and long-term goals, especially toward difficult to quantify knowledge-based goals.

KEY PERFORMANCE INDICATORS

HOW ?

• KPIs are typically tied to an organisation's strategy using concepts or techniques such as the Balanced Scorecard.

KEY PERFORMANCE INDICATORS

EXAMPLE

• A KPI is a key part of a measurable objective, which is made up of a direction, KPI, benchmark, target, and time frame. For example: "Increase enrolment in polytechnics from 84,500 in 2008 to 85,000 in 2009". In this case, enrolment in polytechnics ' is the KPI.

KPI MENTERI PENGAJIAN TINGGI

• Juga dikenali sebagai Petunjuk Prestasi Utama (PPU)

• Terbahagi kepada 4 kategori:– Pelaksanaan Pelan Strategik Pengajian

Tinggi Negara;– Pendemokrasian Pengajian Tinggi;– Pembangunan Pelajar Institusi Pengajian

Tinggi; dan – Pengantarabangsaan Pengajian Tinggi.

PPU Kementerian

KPI Kementerian

• Mengandungi 21 KPI• 4 KPI berkait dengan JPPKK:

• Peningkatan Enrolmen Pelajar di IPT, Politeknik dan Kolej Komuniti;

• Peningkatan Pembelajaran Sepanjang Hayat melalui :– Penyertaan kursus-kursus pendek di Kolej Komuniti; dan

– Penyertaan program-program eksekutif di IPTA dan Politeknik

• Perluasan dan pemantapan program finishing school; dan• Program peningkatan kebolehpasaran graduat.

Menterjemahkan KPI Kementerian kepada KPI KP JPPKK

Visi & Misi Perspektif BSC Objektif StrategikVisi KPT : Menjadikan Malaysia Pusat Kecemerlangan Pengajian Tinggi Menjelang Tahun 2020Visi JPPKK : Menjadi peneraju dalam pendidikan dan latihan peringkat separa profesional yang berkualiti dan bertaraf dunia serta pemangkin pembelajaran sepanjang hayat yang berkesan bagi memenuhi keperluan modal insan negaraMisi JPPKK : Komited untuk memartabatkan pendidikan dan latihan Politeknik dan Kolej Komuniti melalui kurikulum yang relevan lagi dinamik, program latihan dan kemajuan kerjaya staf yang efektif dan penjaminan kualiti yang berterusan

Stake holders (Pelanggan & Pemegang Taruh)

Menjadi Institusi PilihanMenghasilkan Graduat Berkualiti Tinggi

Membudayakan PSHMenggiatkan Pengantarabangsaan

Internal Process (Proses Dalaman)

Meluaskan Akses dan ekuiti

Menambahbaik kualiti P&P

Mengukuhkan institusi politeknik dan kolej komuniti

Meningkatkan Penyelidikan & Inovasi

Organisational Growth (Pembangunan Organisasi)

Memperkasa Penyampaian JPPKK

Meningkatkan Kompetensi Staf

Financial (Kewangan) Melaksanakan Pengurusan Kewangan Berkesan

KPI KP JPPKK

KPI KP JPPKK

1. Students Registration Against Norm (Jan 2009) - 20,300 Nos

2. Students Registration Against Norm (July 2009) - 36,800 Nos

3. Number of participants in Lifelong Learning Programmes - 109,000

4. Number of Lifelong Learning Programmes Offered - 3,050

5. Participation in:

1) Masyarakat Prihatin - 7,000

2) Keusahawanan - 8,000

3) Latihan Pekerja - 38,000

4) Pengukuhan Graduat - 10,000

KPI KP JPPKK

6. % of polytechnic and community college graduates employed (incl. further studies) within 6 months after graduation - 65 %

7. Number of participation in international competition - 1 Nos

8. Number of staff attending overseas' programmes - 25 Nos

9. Student Enrollment (Jan 2009) - 101,000

10. Student Enrollment (July 2009) - 102,500

11. Number of New Programmes Introduced - 5 Nos

12. Number of colloquium conducted from internal researchers - 3 Nos

13. Number of papers & articles produced by DPCCE and published in journals - 6 Nos

KPI KP JPPKK

14. Number of Inventive Competitions Organised - 2 Nos

15. Percentage of students giving positive assessment on teaching and learning - 83 % (KK)

16. Teaching and Learning Assessment Score For Polytechnic Lecturers > 60 % (Poli)

17. Percentage of academic staff with PhD & Masters - 15 %

18. Percentage of programme accredited by MQA or approved by JPA- 100 %

19. Development of Competency Standards for Polytechnic Programmes > 20 %

20. Establishment of Institutional Rating System

21. Participation in SSR - 2 Polytechnics

KPI KP JPPKK

22. Identification for niche area in Polytechnics by August 2009

23. National Polytechnic & Community College Alumni Gathering Events – 1

24. National Industry Dialogue for Polytechnic & Community College - 1 Nos

25. Percentage of posts filled through recruitment and promotion for approved positions - 95 %

26. Polytechnic & Community College Act to be submitted to the AG's Chambers - Dec 09

27. Final Polytechnic Action Plan lock-in into e-PMO by August 2009

28. Percentage of Customer Complaints fully resolved > 90 %

KPI KP JPPKK

29. Percentage of faulty ICT equipments complaints fully rectified > 95 %

30. Training fulfilment of 7 days - 85 %

31. No. of new lecturers cohorts trained in Instructional & Andragogy Leadership 2009 : 3 Cohorts

32. Budget Utilisation :

- Operational Expenditure > 95 %

- Development Expenditure > 90%

33. Percentage of bills settled within 14 days - 90 %

CASCADING KPI KP

TKP POLI, 28,000

TKP KK, 8,800

Pengarah, Bhgn Pengambilan Pelajar,

POLI 28,000

Pengarah, Bhgn Pengambilan Pelajar,

KK 8,800

41 Pengarah-pengarah KK, 8,800

27 Pengarah-pengarah Politeknik, 28,000

TKP POLI, 3,000 TKP KK, 106,000

Pengarah, Bhgn Pembangunan

Akademik POLI, 3,000

Pengarah, Bhgn Pembangunan Akademik KK,

106,000

27 Pengarah-pengarah Politeknik, 28,000

41 Pengarah-pengarah KK, 8,800

Contoh

PENGURUSAN PRESTASI MENGGUNAKAN KAEDAH BALANCED SCORECARD

• What is a Balanced Scorecard (BSC)?– It is an approach to strategic management– It manages performance for organisations– BSC views organisation in 4 perspectives,

develop metrics, collect data and analyse it relative to each perspectives

DPCCE BALANCED SCORECARD

Policy Development DivisionDepartment of Polytechnic & Community College Education

(Robert Kaplan & David Norton)

The Financial Perspective The Customer Perspective The Internal Process Perspective The Learning & Growth Perspective

DPCCE BALANCED SCORECARD – THE 4 PERSPECTIVES

Policy Development DivisionDepartment of Polytechnic & Community College Education

Policy Development DivisionDepartment of Polytechnic & Community College Education

DPCCE BALANCED SCORECARD – THE DPCCE STRATEGY MAP

Cultivating Lifelong Learning

High quality graduates

Broadening Access & Enhancing Equity

Organisational Growth

Internal Processes

Outcomes

Institution of choice

Fig.1: Strategy Map For DPCCE’s Balanced Scorecard

Good Financial ManagementFinancial

Intensifying Internationalisation

Reinforcing the DPCCE Delivery

Developing Competent Staff

Improving The Quality of Teaching

& Learning

Enhancing Research&

Innovation

Strengthening Institutions of

Higher Learning

Stakeholder

2008 ACHIEVEMENT KPI KP JPPKK

Q & A