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Baldrige National Quality Program 2006
PENILAIAN KINERJA MALCOLM BALDRIDGE
OLEHSUSANTI KURNIAWATI
Baldrige National Quality Program 2006
PENGERTIAN KINERJA
Hasil evaluasi proses, produkdan jasayang dihasilkanperusahaanyang telahdievaluasi dandibandingkandengan tujuan, standar danhasil-hasilyang pernahdicapai.
Baldrige National Quality Program 2006
HISTORICAL BACKGROUND
TOTAL QUALITY MANAGEMENT (ISO)
SIX SIGMA
BALANCED SCORECARD
MALCOLM BALDRIDGE NATIONAL QUALITY AWARD (MBNQA)
Baldrige National Quality Program 2006
ISO SYSTEM
ISO 9001-2000ISO 14000ISO 17025SA 8000
Baldrige National Quality Program 2006
Balanced Scorecard illustrated
Financeperspective
Userperspective
Processperspective
Future/Learning
perspective
Baldrige National Quality Program 2006
Tujuan Penerapan Malcolm Baldridge
PeningkatankinerjaMembantumemberi arahanMenyiapkanperencanaanmenyeluruhMenilai kemajuanyang mengarahpadaperusahaankelasduniaMengetahui bidang-bidangyang perludiperbaikiMenentukankekuatanyang sudahdimilikiPerolehanaward.
Baldrige National Quality Program 2006
Intisari nilai-nilai MBNQA
Mutuyang di pacuolehpelanggan
Kepemimpinan-keterlibatansecarapribadi
Perbaikanyang terusmenerus (prosespembelajaran).
Melibatkanseluruhkaryawan
Baldrige National Quality Program 2006
Intisari nilai-nilai MBNQAResponyang cepat
Mutuyang terwujudmelalui perancangandanpencegahan
Manajemenberdasarkan fakta
Pengembangankemitraan
Tanggung jawabperusahaan, masyarakat danbangsa
Orientasi padahasil
Baldrige National Quality Program 2006
Core Values and Concepts
Visionary LeadershipLearning-Centered EducationOrganizational and Personal LearningValuing Faculty, Staff, and PartnersAgilityFocus on the Future
Baldrige National Quality Program 2006
Core Values and Concepts
Managing for InnovationManagement by FactSocial Responsibility Focus on Results and Creating ValueSystems Perspective
Baldrige National Quality Program 2006
854045
4. Information and AnalysisMeasurement of organizational performanceAnalysis of organization performance
854045
3. customer and market focus Customer and market knowledgeCustomer satisfaction performance
854045
2. Strategic Planning Strategic DevelopmentStategic Deployment
1258540
1.Leadership (kepemimpinan)Organizational leadershipPublic responsibilities and citizenship
Point ValueKategori
Baldrige National Quality Program 2006
1000Total Point
450
1151158025115
7. Business ResultsCustomer focused resultFinancial and market resultsHuman Resources resultSupplier and partner resultOrganizatinal Effectiveness result
85
551515
6. Process management Product and service ProcessesSupport ProcessesSupplier and Partnering Processes
85
352525
5. Human resources focusWork SystemEmployee education, training, and developmentEmployee Well Being and satisfaction
Baldrige National Quality Program 2006
More on the Dimensions & Quality Criteria
Leadership Leadership
FokusFokus padapada stakeholder, stakeholder, pemberdayaanpemberdayaan, CSR, CSR
Strategic PlanningStrategic Planning
menyusunpetunjukstrategis,
perencanaan tindakan
mengaplikasikandalamsistem
Baldrige National Quality Program 2006
More on the Dimensions & Quality Criteria
Customer FocusCustomer FocusTuntutan, harapan,meningkatkanhubunganmenetapkankepuasannya. Information & AnalysisInformation & Analysismanajerial danefektivitaspenggunaandata daninformasi
Baldrige National Quality Program 2006
More on the Dimensions & Quality Criteria
PengembanganPengembangan SumberSumber DayaDaya ManusiaManusia
Pengembangan
Pemberdayaan
Tingginya
Process ManagementProcess Management
rancanganyang fokuspadakonsumen
proses penyampaianbarangdan jasa
proses kerjasamadi antaraunit kerja.
Baldrige National Quality Program 2006
More on the Dimensions & Quality Criteria
Business ResultsBusiness Results
kinerjaarea bisnis kunci
kepuasankonsumen,
pencapaiankinerja,
SDM,
stakeholder
kinerjadenganpartner.
Baldrige National Quality Program 2006
Seven Categories of the Education Criteria
LeadershipStrategic PlanningStudent, Stakeholder, and Market FocusMeasurement, Analysis, and Knowledge ManagementFaculty and Staff FocusProcess ManagementOrganizational Performance Results
Baldrige National Quality Program 2006
Baldrige Education Criteria Framework: A Systems Perspective
Baldrige National Quality Program 2006Leadership Best Practices
Bronson Methodist Hospital 2005 Award Recipient
Baldrige National Quality Program 2006
Health Care Award Recipient Results
Physician satisfaction in 2005 was 85%, equal to the 99th percentile from a study of 161 hospitals.
Named among the 100 Best Companies to Work For by Fortune magazine twice (2004 and 2005) and the 100 Best Companies for Working Mothers by Working Mother magazine three times (2003, 2004, and 2005)
Baldrige National Quality Program 2006
Kenneth W. Monfort College of Business
Baldrige National Quality Program 2006
UW-Stout: Results
Graduate Preparedness
Source: BPA Alumni Follow-up Studies (to employers); Measuring Up (on-line)
30%
40%
50%
60%
70%
80%
90%
100%
1990 Grad 1992 Grad 1995 Grad 1996 Grad 1998 Grad 2000
UW-Stout Best-in-class
Baldrige National Quality Program 2006
UW-Stout: Results
70%
80%
90%
100%
1995 Grad 1996 Grad 1997 Grad 1998 Grad 1999 Grad 2000 Grad
UW-Stout Peer 1 Peer 2
Graduates Employed in Field
Source: Annual Employment Report, 1997-2201; Peer1 & 2
Perc
enta
ge E
mpl
oyed
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