PEOPLE BRAND STANDARDSPEOPLE BRAND STANDARDS

OVERVIEW

• Develop a visual identity that purposefully communicates who we are; The #1 Employer of Choice

• “Drive Employee Preference”1. Get/Keep: Authentic, Passionate Service Oriented People2. To: Live the Hyatt Experience3. By: Providing a hospitality experience that mirrors the guest

experience• Brand Ambassadors and Management

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INTRODUCTION

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• All recruitment advertising is reflecting People Brand standards.

• Welcome to Hyatt Communication in the form of an e-mail or letter immediately upon hire.

• All applicants receive communication regarding their application process in a timely manner. (NO MORE THAN 3 DAYS)

• Once new hire has been offered, the Brand Ambassador contacts them to “welcome” to the team.

WELCOME

• New Hire training materials and schedules are prepared in advanced and presented to new hires upon arrival

• New employees receive all tools needed to begin their new positions upon arrival (uniform, name tag, business cards, locker, ID, phone extension, computer access, etc…)

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the PROCESS

• Positions are posted online – Internally and/or Externally

• Applications (Profiles) appear in Taleo

• Screened by HRM and sent to managers via email

• GO? Schedule interviews with HR, Dept. Head, MC

• NO GO? Email response with rejection reasons (i.e., employment history, compensation, unexplained gaps…) Handout #1

• Brand Ambassadors > Manager > MC > GM (if FOH)

• Background and References

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• New Hire Orientation Scheduled

INTERVIEW MUST-Do’s

• Plan the interview. Place/setting, Q’s ready.

• Be on time.

• Active Listening. Take brief notes, Eye contact.

• Know what you are looking for. Checklist.

• Be friendly, yet business like. Hide personal feelings.

• Follow-up and probe evasive answers.

• Close the interview by stating the sequence for selection.

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Handout #2

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