people & culture: a toolkit for the federal talent management community

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INNOVATING PUBLIC SECTOR TALENT ACQUISITION: MODELS TO ADDRESS SEARCH, SOCIAL & MOBILE TACTICS EMPLOYER BRAND MANAGEMENT: PEOPLE & CULTURE A FRAMEWORK FOR DIGITAL ENGAGEMENT TO ADDRESS: STEM & INTERNSHIP PROGRAM AWARENESS BRAND BUILDING THROUGH SOCIAL MEDIA FOR A COMMON CAUSE CONTENT MARKETING STRATEGY FOR STRATEGIC TALENT ACQUISITION BUILDING A TALENT COMMUNITY FOR YOUR MISSION CRITICAL OCCUPATIONS #REDI ATTRACTING & BUILDING A DIVERSE FEDERAL WORKFORCE 2015

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Page 1: People & Culture: A Toolkit for The Federal Talent Management Community

I N N O V A T I N G P U B L I C S E C T O R T A L E N T

A C Q U I S I T I O N :

M O D E L S T O A D D R E S S S E A R C H , S O C I A L & M O B I L E

T A C T I C S

E M P L O Y E R B R A N D M A N A G E M E N T : P E O P L E & C U L T U R E

A F R A M E W O R K F O R D I G I T A L E N G A G E M E N T T O A D D R E S S :

S T E M & I N T E R N S H I P P R O G R A M A W A R E N E S S

B R A N D B U I L D I N G T H R O U G H S O C I A L M E D I A F O R A C O M M O N C A U S E

C O N T E N T M A R K E T I N G S T R A T E G Y F O R S T R A T E G I C T A L E N T A C Q U I S I T I O N

B U I L D I N G A T A L E N T C O M M U N I T Y F O R Y O U R M I S S I O N C R I T I C A L O C C U P A T I O N S

# R E D IA T T R A C T I N G & B U I L D I N G A D I V E R S E

F E D E R A L W O R K F O R C E 2 0 1 5

Page 2: People & Culture: A Toolkit for The Federal Talent Management Community

R E D I

• PATHWAYS & PMF

• ROTATIONAL ASSIGNMENTS / CAREER

DEVELOPMENT PROGRAMS

• DIVERSITY & INCLUSION

• EMERGING MEDIA & SCHEDULE A /

VETERANS PREFERENCE

• SPECIAL PROGRAMS: GOVERNANCE

AROUND THE USE OF SOCIAL MEDIA /

PRIVACY

Page 3: People & Culture: A Toolkit for The Federal Talent Management Community

P O T E N T I A L A C T I V I T I E S F O R R E C R U I T M E N T

E N G A G E M E N T , D I V E R S I T Y & I N C L U S I O N

R E D I

• R E S O U R C E S F O R A M O B I L E F I R S T A P P R O A C H T O C A R E E R

W E B S I T E D E V E L O P M E N T

• J O B O P T I M I Z A T I O N F O R S E A R C H E N G I N E M A R K E T I N G A N D

E M E R G I N G M E D I A

• F U L L Y R E S P O N S I V E D I G I T A L B R A N D E C O S Y S T E M F O R

C A N D I D A T E A T T R A C T I O N , E N G A G E M E N T , S O U R C I N G V I A A

T A L E N T C O M M U N I T Y

• M O B I L E – A P P L Y

Page 4: People & Culture: A Toolkit for The Federal Talent Management Community

R E C R U I T M E N T E N G A G E M E N T D I V E R S I T Y & I N C L U S I O N

R E D I R O A D M A P L I V E O N L I N E E V E N T I S C O M I N G 3 / 5 / 2 0 1 5

# A M E R I C A S W O R K F O R C E

• S T E P 1 R E C R U I T M E N T M A R K E T I N G = E M P L O Y E R B R A N D M A N A G E M E N T

• S T E P 2 E S T A B L I S H S O C I A L M E D I A R E C R U I T M E N T T O O L K I T

• S T E P 3 G I V E P R I V A T E S E C T O R G U I D A N C E - I N C L U D I N G U S E O F

B E H A V I O R A L T A R G E T I N G & M O D E L I N G D A T A S E T S

{ C H A N G E S N E E D E D T O K E E P I N L I N E W I T H P A P E R W O R K R E D U C T I O N A C T }

• S T E P 4 C O - C R E A T I O N O F C O N T E N T

• S T E P 5 E - M E N T O R I N G O R C O L L A B O R A T I O N & I D E A T I O N T O O L S

• S T E P 6 I N V E S T I G A T E A R T I F I C I A L I N T E L L I G E N C E F O R C A L L C E N T E R S

• S T E P 7 D E P L O Y T A L E N T C O M M U N I T I E S F O R P R E - S C R E E N E D

\ C A N D I D A T E S / C E R T S - S C H E D U L E A & C – M C O - D H A ’ S

• S T E P 8 C R E A T I N G A P A T H F R O M V O L U N T E E R I S M T O F T E S T A T U S

( E X P A N D & A M P L I F Y P M F / D H S C S V I / S F S / G S A 1 8 F )

• S T E P 9 T R A N S I T I O N C A R E E R S W E B S I T E S T O R W D

• S T E P 1 0 M A K E A D I F F E R E N C E I N L I N E W I T H M S P B

G O F O R W A R D W I T H R E D I - R E C R U I T , E N G A G E , A N D P R O M O T E D I V E R S I T Y &

I N C L U S I O N F O R T H E A M E R I C A N P U B L I C & T H E F E D E R A L W O R K F O R C E

• U S E

• D

Page 5: People & Culture: A Toolkit for The Federal Talent Management Community

D R I V I N G O U T C O M E S

P I L O T P R O J E C T S T O I N V E S T I G A T E A T Y O U R A G E N C Y :

+ U S I N G B E H A V I O R A L T A R G E T I N G & M O D E L I N G D A T A S E T S

U S E D F O R F I N D I N G V E T E R A N S T O I N F O R M O N G O V T J O B S

+ T H E W A Y W E C O N D U C T R E D I O U T R E A C H U S I N G A N

E M P L O Y E R B R A N D R E S E A R C G B A S E D A P P R O A C H

+ C O N V E R S I O N R A T E S & M E T R I C S A S S O C I A T E D W I T H

S O C I A L , M O B I L E , A N D S E A R C H F R O M 2 B A P P L Y & S H A R E

A C T I O N S \

+ A G I L E R E D I P I L O T I N 1 0 W E E K S T H A T C O U L D P R O V I D E :

E X A M I N A T I O N O F T H E U S E O F D I S R U P T I V E V S S U S T A I N I N G

H R T E C H N O L O G I E S :

( A G E N C Y I N N O V A T I O N S )

- ( V A ) A C X I O M D M P T O P R O A C T I V E L Y R E A C H V E T S

- ( D O D ) A R M Y S R G T S T A R _ A R T I F I C I A L I N T E L A G E N T

- ( C F P B ) - G I T H U B ) - I D E A T I O N / A N A L Y T I C S

- ( N G A ) - G I T H U B ) - M E N T O R I N G / M D 7 1 5 6 S I G M A

- ( C D C ) T B 2 . 0 C A R E E R S W E B S I T E C M , C A U S E & E G C

- ( D H S ) C S V I - N I C C S P O R T A L C O P - G A M I F I C A T I O N

- ( S A F A Q X D ) A Q U I S I T I O N W O R K F O R C E

- ( D H S ) C Y B E R F O R C E 2 0 1 5 G L O B A L H C S U M M I T

- ( O P M R + B S O L U T I O N S ) H R P R C A M P A I G N

- ( O P M H R S - R & D P I L O T ) U S A S T A F F I N G 2 . 0 O V E R L A Y O N T H E

P R E S E N T A T I O N L A Y E R F O R R N O / R O I M E T R I C S

D E S I R E D R E S U L T S

R E D U C E C AL L

C E N T E R AC T I V I T Y B Y

3 0 %

R E D U C E B AC K L O G S

O N C L AI M S

I N C R E AS E Q U AL I T Y &

Q U AN T I T Y O F

D I V E R S I T Y

C AN D I D A T E S

L O W E R C P H F O R M C O

O P M AS V AR O F H R

T O O L S & D I G I T AL

S E R V I C E S

H Y P O T H E S I S

R E S P O N S I V E H R T E C H N O L O G Y

B AS E D S O L U T I O N S I N F O R M E D

B Y B I G D AT A, D E S I G N E D W I T H A

M O B I L E F I R S T AP P R O AC H W I L L

E M P O W E R AG E N C I E S T O

B E T T E R AD D R E S S T H E

O B J E C T I V E S O F

E . O . 1 3 1 5 8 3 AS W E L L AS M E E T

T H E G O AL S E X P R E S S E D U N D E R

T H E P E O P L E & C U L T U R E C R O S S

AG E N C Y G O AL S AS O U T L I N E D

I N T H E P R E S I D E N T S '

M AN AG E M E N T AG E N D A.

Page 6: People & Culture: A Toolkit for The Federal Talent Management Community

E X P A N D S T R A T E G I C O U T R E A C H

• Mission Critical Occupations:

HR, CYBER, PUBLIC HEALTH, ACQUISITION

E N A B L E A G E N C I E S T O R E C R U I T & H I R E T H E B E S T T A L E N T

detailed here

Page 7: People & Culture: A Toolkit for The Federal Talent Management Community

L E V E R A G E A G I L E T O O L S & H R

T E C H N O L O G Y I N N O V A T I O N S

Page 8: People & Culture: A Toolkit for The Federal Talent Management Community

E N A B L E A G E N C I E S

Page 9: People & Culture: A Toolkit for The Federal Talent Management Community

D I G I T A L

Page 10: People & Culture: A Toolkit for The Federal Talent Management Community

E M P L O Y E R B R A N D

M A N A G E M E N T

Page 11: People & Culture: A Toolkit for The Federal Talent Management Community

F O U N D A T I O N F O R T H E E M P L O Y E R

B R A N D P L A T F O R M

E M P L O Y M E N T V A L U E P R O P O S I T I O N :

Page 12: People & Culture: A Toolkit for The Federal Talent Management Community

A T T H E V E R Y C O R E

EVP

T H E E V P R E F L E C T S A N D S H A P E S T H E E M P L O Y M E N T

E X P E R I E N C E

Page 13: People & Culture: A Toolkit for The Federal Talent Management Community

E V P

Page 14: People & Culture: A Toolkit for The Federal Talent Management Community

A P P R O A C H

• We have categorized those

attributes that comprise the

employment experience.

• Eight major categories with

(58 subcategories) provide

the basis for comparing

research results and the

foundation for the employer

brand strategies.

• Subcategories noted are representative,

not inclusive of all 58.

C O M P E T I T O R P O S I T I O N I N G

A U D I T

Page 15: People & Culture: A Toolkit for The Federal Talent Management Community

• How well a company delivers

on their employer brand

promise can be measured in

employee satisfaction.

• Scoring is derived from reviews

on OPM FEVS / IQ Other

sources e.g. Glassdoor. How

highly employees rate their

employer determines a

positioning score.

• Modeling Based on Scores that

range from 1-5: 1 being the

lowest and 5 being the highest

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C O N T E N T M A R K E T I N G

Unclassified Information

Page 20: People & Culture: A Toolkit for The Federal Talent Management Community

C O N T E N T M A R K E T I N G

Page 21: People & Culture: A Toolkit for The Federal Talent Management Community

C O N T E N T M A R K E T I N G

Page 22: People & Culture: A Toolkit for The Federal Talent Management Community
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Page 24: People & Culture: A Toolkit for The Federal Talent Management Community

Build Your Content playbook

Page 25: People & Culture: A Toolkit for The Federal Talent Management Community

VIDEO CAN BE INTERACTIVE NOW SO…. Beyond use for Interviews try them

for assessments or to inform with

a decision tree that helps you to

spice up your Realistic Job Preview

Page 26: People & Culture: A Toolkit for The Federal Talent Management Community

C H A R T T H E C A N D I D A T E P A T H W A Y

M A P T H E C O N V E R S I O N P R O C E S S

Page 27: People & Culture: A Toolkit for The Federal Talent Management Community
Page 28: People & Culture: A Toolkit for The Federal Talent Management Community

M A P T H E C O N V E R S I O N P R O C E S S

D A T A D R I V E N A T T R I B U T I O N

Page 29: People & Culture: A Toolkit for The Federal Talent Management Community

C A U S E M A R K E T I N G

T Y P E S

T H E L E A D I N G I S S U E S :

85% have a more positive

image of a product or

company when it supports

a cause they

Care About

88% say it is acceptable

for a company to involve a

cause or a issue in their

marketing

> 80% of Fortune 500

companies address

cause marketing on their

websites.

Page 30: People & Culture: A Toolkit for The Federal Talent Management Community

U N I L E V E R

• http://youtu.be/w-7zIsveiJU

C A U S E M A R K E T I N G / C O N T E N T C R E A T I O N

E M P L O Y E E A F F I N I T Y G R O U P S

Page 31: People & Culture: A Toolkit for The Federal Talent Management Community

I N 2 0 1 5

M I N O R I T Y

S T U D E N T S

M A K E U P A

M A J O R I T Y

F O R T H E

1 S T T I M E

4 8 %

A T T E N D I N G

U S P U B L I C

S C H O O L S )

http://www.clioawards.com/winners/2014/digital_technique/entry.cfm?entryid=201421849&ispartofcampaign=0&index=4

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Cookie-less Tracking Ad Serving Network & Audience Propensity Model Research

Page 37: People & Culture: A Toolkit for The Federal Talent Management Community

Opt-In to Proximity Based Near Field Communications Using Phone Kiosks

Page 38: People & Culture: A Toolkit for The Federal Talent Management Community

E.O. 13171 First Steps To Address Diversity & Inclusion By Service Areas

Page 39: People & Culture: A Toolkit for The Federal Talent Management Community
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Top Markets on LinkedIn for Veterans Outreach

Page 41: People & Culture: A Toolkit for The Federal Talent Management Community

Facebook Video Ads for Recognition from Senior Leaders

Page 42: People & Culture: A Toolkit for The Federal Talent Management Community

Reverse re-purposing your search optimized content for public service

Page 43: People & Culture: A Toolkit for The Federal Talent Management Community

Tools like Find.ly or dynamic signal can help your turn

employees into brand ambassadors

Page 44: People & Culture: A Toolkit for The Federal Talent Management Community

Apps like priority matrix can help you manage tasks and stay

organized to meet your recruitment strategy milestones

Page 45: People & Culture: A Toolkit for The Federal Talent Management Community

Recruitment

Hiring Security / Suitability Orientation

Create Agency

Brand

Select and Train

Recruitment Team

(On-going)

Create Recruiting

and Staffing Plans

Identify Career

PatternsDevelop Marketing

Strategies

Cultivate

Relationships

Build Networks

(On-going)

Identify Agency-

Specific

Recruitment Cycles

(5 Days)

1 Oct1 Apr

6 Months Prior to FY Start

Budget Execution

Workforce Planning Recruitment

► 9 functions

► 180 to 270

days – specific to

the agency’s Human

Capital Strategic Plan

Evaluate and Measure Recruiting,

Staffing andMarketing Plans

(On-going)

Adjust Plan(As required)

Source: 2009 OPM End 2 End Recruitment Roadmap

Source: Partnership for Public Service FMP CHCO Roadmap

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1 . R E S P O N S I V E L A N D I N G P A G E S O U T S I D E F I R E W A L L S

2 . B U I L D I N G T A L E N T C O M M U N I T I E S I S S U S T A I N A B L E

3 . L E V E R A G I N G A S S E S S M E N T S & G A M E S K E E P S T H E M E N G A G E D

4 . S E O / S E M , S O C I A L M E D I A , M O B I L E M A R K E T I N G L O W E R C P H

5 . E M P L O Y E R B R A N D M N G M T E X T E R N A L V A L I D A T I O N I S C R I T I C A L

6 . A R T I C U L A T I N G A W E L L D E F I N E D E V P S H O U L D G U I D E Y O U R

T O N E

7 . C A U S E & A S S O C I A T I O N M A R K E T I N G W I T H C O N T E N T

8 . R E T E N T I O N : R E C O G N I T I O N & E - M E N T O R I N G I S N O W S A A S

9 . S P E E D T I M E T O H I R E W E L L B E L O W 1 8 0 D A Y S T O G E T T H E B E S T

1 0 . U S A B I L I T Y & E A S E O F U S E F O R B O T H R E C R U I T E R S &

C A N D I D A T E S

Ten Things To Think About In Order to Re-Imagine

Federal Recruiting

L

TEN STEPS TO GET

REDI

Page 50: People & Culture: A Toolkit for The Federal Talent Management Community

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