"people encouragement and motivation- al forsan system in sca' by ali fadhlani
DESCRIPTION
Presentation on "People Encouragement and Motivation- Al Forsan System in SCA" by Ali Fadhlani during 6th International Benchmarking Conference organized by Dubai Quality Group from 6-7 March 2012 at Al Bustan Rotana DubaiTRANSCRIPT
AL FORSANEmployee Recognition Program
Ali Redha FadhlaniHead of Organizational Excellence department
4/3/2012 www.sca.ae 1
Agenda
About SCA
Why Employee Recognition Program?
SCA Management requirements
AL FORSAN Program
www.sca.ae 2
Securities and CommoditiesAuthority
Securities and Commodities Authority was established in 2000to supervise and monitor stock markets in UAE.
The Vision: Leadership in developing the capital market andcontributing to national economy growth.
The Mission: To protect investors and enhance the principlesof sound and fair practices, and to improve the efficiency ofUAE capital markets through the development of thenecessary legislations, the enhancement of supervisoryregulations and the development of investment and legalawareness.
www.sca.ae 3
Strategic Objectives
Developing a supervisory system of work at the SCA inaccordance with the best international practices.
Developing legislations that regulate business activities in theUAE capital markets.
Excellence and creativity in providing services to all parties inthe capital markets.
Developing and providing the central/non-centraladministrative services with utmost transparency andefficiency.
4/3/2012وحدة متابعة اإلستراتیجیة وتطویر األداء 4
Excellence @ SCA
• Emirates Government Excellence Award:
Best Entity Award 2010 (Below 900 employees)
Best Entity for Performance Monitoring 2010
5www.sca.ae
Why Employee Recognition
Enhanced performance & productivity
Increase loyalty and feeling of belonging to the organization
Create positive work environment
Recognize desired behaviors & Develop Employees
6www.sca.ae
Link to EFQM Excellence Model®
7www.sca.ae
Leadership
People
Strategy
Partnership&
Resources
Processes,Products &
Services
PeopleResults
CustomerResults
SocietyResults
KeyResults
ENABLERS RESULTS
LEARNING, CREATIVITY & INNOVATION
Link to EFQM Excellence Model®
8www.sca.ae
People PeopleResults
1d: Leadersreinforce a cultureof excellence with
org. people
3a:People planssupport the org.
Strategy
3b:People's knowledgeand capabilities are
developed
3e: People arerewarded,
recognised andcared for
3c: People are aligned,involved andempowered
3d: Peoplecommunicate
effectivelythroughout the org.
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Employee Satisfaction Survey
74.0%
75.0%
76.0%
77.0%
78.0%
79.0%
80.0%
81.0%
2009 2010
80.2%
76.1%
Employee Satisfaction on recognition
www.sca.ae
Management Requirements
Approach should include all employees with focus on lowergrades.
Approach should be transparent and creates competition allover the year.
Approach should have clear criteria.
Approach should allow recognition of employees differentpositive initiatives.
Approach should involve VPs and department heads.
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Rewarded Categories
Emirates Government Excellence Program
Employee of Department
Employee of Division
Excellence Echo
The Fares (The Knight)
Best Department
Long Service Award
Best Team
Unknown Soldier12
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Employee of Division
Employee of the department (20 points)
Suggestion (As per the suggestion committee evaluation)
A year in service (10 points on 31st December)
Support to others (Points granted by department heads)
Annual AppraisalGood 15 pointsVery Good 25 pointsExcellent 35 points
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www.sca.ae
Suggestions
The Suggestion Committee at SCA evaluates each suggestion
on following criteria on scale of 1-5:
Services Improvement
Amount saved
Improvement of customer satisfaction
Improvement of employee satisfaction
Social or Global impact
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Suggestions
Points awarded as follow
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Total scorePoints Awarded
From To
0 5 5 Points
5 10 10 Points
10 15 15 Points
15 20 20 Points
20 25 25 Points
Support to others
Each department head has 25 points on monthly basis that
can be awarded to employees out of his division
Each VP has 30 points every six months that can be awarded
to employees out of his division
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Electronic System
18
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Support to other
19
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Support to other
20
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Rewarding Employees
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4/3/2012وتطویر األداءاإلستراتیجیةوحدة متابعة 22
Employee Satisfaction Survey
70.0%
72.0%
74.0%
76.0%
78.0%
80.0%
82.0%
84.0%
86.0%
88.0%
2009
2010
2011
80.2%
76.1%
87.7%
Employee Satisfaction on recognition
وتطویر األداءاإلستراتیجیةوحدة متابعة 234/3/2012
In Road of Excellence, There is nofinish line
Mohammed Bin Rashid Al Maktoom