MANAGEMENTTRAININGPROGRAM

# Session 15 of Management Training Program

M A N A G E R ’S

ROLE

F U N C T I O N O F

MANAGEMENT

PLANNING

DIRECTINGCONTROL

COORDINATING

PROBLEMPEOPLE

TAKING CARE

CONCERNING

Presented by: Budi Santoso

1The importance of taking care problems concerning people

2Important steps in taking care problems concerning people

OBJECTIVES

Which one is more DIFFICULT, dealing

with Machine or People?

You wake up in the morning and find your smart phone

battery is low. What are you going to do to solve this

problem?

One of your best friends calls you in the afternoon and invites you to have a dinner. You agree and come to the nearest restaurant with your friend after office hour. On the way home, you remember that your wife/husband wants to go shopping together right after office hour. You are absolutely sure that she/he will be very angry. What will you do to make him/her happy (not angry)?

Human is an Unique Creature. There are no two persons or more who are exactly same.

Human is an Emotional Creature

Different Person Have Different problems

Different Person Needs Different

Solution

How to Deal With PROBLEM

concerning PEOPLE?

STEPS in Dealing with

Provide Evidence1

Problem Concerning People8

Previous Performance

Current Performance

Company Regulation

KPI Achievement, etc.

EVIDENCE CAN BE IN FORMS OF:

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

1. Does it have any impact on employee performance?2. Does it have negative impact for KPI achievement ?3. Does it have negative impact for organization

(profit, environment, etc) ?4. Does it need to be resolved?5. Is it a problem?

QUESTIONS FOR IDENTIFYING PROBLEM

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause3

Find AllPossible

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause

Find the core cause

3

4

If this cause did not exist, This problem would not

have occurred

Removing this cause would resolve this problem

INDICATOR

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause

Find the core cause

Make the objective clear

3

4

5

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause

Find the core cause

Make the objective clear

Determine the measurement

3

4

5

6

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause

Find the core cause

Make the objective clear

Determine the measurement

Implement the measurement

3

4

5

6

7

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause

Find the core cause

Make the objective clear

Determine the measurement

Implement the measurement

Verify

3

4

5

6

7

8

DISCUSSION

QUESTION

If You are Mr. Chang’s Manager, What are you going to do to

resolve this problem?

You Can Produce with your MACHINE,You Can Purchase with your MONEY,You Can Work with your METHOD, But You Can Do Nothing without MAN. MAN makes All Things Happen.

STEPS in Dealing with

Provide Evidence1

Problem Concerning People82 Take up as problem

Determine the cause

Find the core cause

Make the objective clear

Determine the measurement

Implement the measurement

Verify

3

4

5

6

7

8