Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.

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Performance FeedBack

Plan Follow-Up

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Three Tools

• Outstanding

• Above average

• Average

• Below average

• Problem performers

• Recalcitrant employees

Performance Coaching

Performance Accountability

Performance Compliance

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1. Praise Performance

2. Ask Questions to Understand the Situation

3. Review the Standard

4. Ask for a Solution

5. Get Commitment

Performance Coaching Process

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Set the Stage

Facts and Reasons

Get Specifics and Summarize

Performance Accountability

Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.

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Performance Compliance

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A “Truth” about Human Behavior

The behavior you measure is the behavior you get

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Opportunity to Perform

Define the Accomplishment

Road Blocks

Performer FeedBack

Undesired Accomplishment

Desired Accomplishment

Performer

Performance Sustaining

Consequences(+)

Performance Defeating

Consequences(-)

Performance Sustaining

Consequences(+)

Performance Defeating

Consequences(-)

Supports Organizational

Goals

Defeats Organizational

Goals

Supports Organizational

Goals

Defeats Organizational

Goals

Performance System Analysis – Basic Components

Accurate Measurement

System A Superior Measurement System

is part of the Opportunity to Perform and is also part of the

FeedBack System

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Establishing a Measurement System • Define the outputs

• Determine the area of measurement

• Identify the specific thing or things which will be measured

• Identify specific standard

Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.

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A Truth About Human Performance

If a person is doing the job right and does not know they are doing the job right they may change their behavior and do the job wrong!

Copyright © 2009 First Steps Training & Development, Inc. All rights reserved.

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For more information, or to schedule a workshop, contact:

Toll Free: (800) 211-0871

www.FirstStepsTraining.com

Performance FeedBack