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Performance Measurement Review Performance Measurement Review OCTOBER 2018

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Page 1: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Performance Measurement Review

OCTOBER 2018

Page 2: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Presentation Overview

• Alignment with Board Priorities

• Key Performance Metrics

• Significant Budget Issues

• Significant Accomplishments

• Key Collaborations

• A Look Ahead

Page 3: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Priority Alignment

The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards of recreation.

The department efficiently achieves this vision by developing vibrant partnerships, sustainable funding, and accessible parks and trails that amply meet the needs of future generations.

Stable Revenues Kent County will have stable and predictable revenues to cover expenses.

Efficient Use of Resources Kent County will provide services through the most efficient means.

Proactive and Innovative Government

Kent County will seek-out innovative solutions and address issues systemically.

High Quality of LifeKent County will maintain a high quality of life that will be attractive to growth and development.

Page 4: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Priority Alignment

The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards of recreation.

The department efficiently achieves this vision by developing vibrant partnerships, sustainable funding, and accessible parks and trails that amply meet the needs of future generations.

Stable Revenues Kent County will have stable and predictable revenues to cover expenses.

Efficient Use of Resources Kent County will provide services through the most efficient means.

Proactive and Innovative Government

Kent County will seek-out innovative solutions and address issues systemically.

High Quality of LifeKent County will maintain a high quality of life that will be attractive to growth and development.

Page 5: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Priority Alignment

The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards of recreation.

The department efficiently achieves this vision by developing vibrant partnerships, sustainable funding, and accessible parks and trails that amply meet the needs of future generations.

Stable Revenues Kent County will have stable and predictable revenues to cover expenses.

Efficient Use of Resources Kent County will provide services through the most efficient means.

Proactive and Innovative Government

Kent County will seek-out innovative solutions and address issues systemically.

High Quality of LifeKent County will maintain a high quality of life that will be attractive to growth and development.

Page 6: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Priority Alignment

The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards of recreation.

The department efficiently achieves this vision by developing vibrant partnerships, sustainable funding, and accessible parks and trails that amply meet the needs of future generations.

Stable Revenues Kent County will have stable and predictable revenues to cover expenses.

Efficient Use of Resources Kent County will provide services through the most efficient means.

Proactive and Innovative Government

Kent County will seek-out innovative solutions and address issues systemically.

High Quality of LifeKent County will maintain a high quality of life that will be attractive to growth and development.

Page 7: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Priority Alignment

The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards of recreation.

The department efficiently achieves this vision by developing vibrant partnerships, sustainable funding, and accessible parks and trails that amply meet the needs of future generations.

Stable Revenues Kent County will have stable and predictable revenues to cover expenses.

Efficient Use of Resources Kent County will provide services through the most efficient means.

Proactive and Innovative Government

Kent County will seek-out innovative solutions and address issues systemically.

High Quality of LifeKent County will maintain a high quality of life that will be attractive to growth and development.

Page 8: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Develop and enhance park and trail facilities to improve the diversity and quality

of recreational opportunities.

Key Goals and Metrics

Page 9: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Develop and enhance park and trail facilities to improve the diversity and quality

of recreational opportunities.

Objective: Maintain, update and implement theParks Master Plan

Results:

Key Goals and Metrics

ACTION ITEMS FROM PLAN COMPLETED

2014 2015 2016 2017 2018 Exp

13 9 8 9 6

Page 10: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Develop and enhance park and trail facilities to improve the diversity and quality

of recreational opportunities.

Objective: Complete at least 5 in-house constructionor restoration projects

Results:

Key Goals and Metrics

PROJECTS COMPLETED

2015 2016 2015 2018 Exp

12 10 11 10

Page 11: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Acquire parklands, green spaces and trail corridors to address the

current and future needs of the community.

Key Goals and Metrics

Page 12: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Acquire parklands, green spaces and trail corridors to address the

current and future needs of the community.

Objective: Pursue the Board's long term goal of a 7,500 acre park system through strategic land acquisitions as funding permits.

Results:

Key Goals and Metrics

ACRES ACQUIRED PER YEAR

2015 2016 2017 2018 Exp 2019 Exp

276,853

1717,024

167,040

07,040

2707,310

Page 13: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Protect the quality and sustainability of theKent County Parks system by continuing to

increase and diversify funding sources.

Key Goals and Metrics

Page 14: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Protect the quality and sustainability of theKent County Parks system by continuing to

increase and diversify funding sources.

Objective: Fund at least 40% of parks general operations and management through sources other than the County general fund.

Results:

Key Goals and Metrics

% OF OPERATIONS FUNDED THROUGH REVENUES

2015 2016 2017 2018 Expected 2019 Budget

47.7% 46.0% 44.2% 40.0% (likely 42%) 40.4%

Page 15: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Protect the quality and sustainability of theKent County Parks system by continuing to

increase and diversify funding sources.

Objective: Receive at least $500,000 in capital funding from outside sources, as a 4 year average.

Results:

Key Goals and Metrics

CAPITAL FUNDING FROM OUTSIDE SOURCES – 4 YR AVG

2014 2015 2016 2017 2018 Exp

$944,794 $735,927 $903,217 $1,061,805 $811,055

Page 16: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Protect the quality and sustainability of theKent County Parks system by continuing to

increase and diversify funding sources.

Objective: Collaborate with outside agencies and organizations on at least 75 projects annually.

Results:

Key Goals and Metrics

COLLABORATIONS

2015 2016 2017 2018 Exp

90 81 87 >75

Page 17: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Efficiently provide a quality 18-hole golf coursefor the general public.

Key Goals and Metrics

Page 18: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Efficiently provide a quality 18-hole golf coursefor the general public.

Objective: Maintain consistent use by achieving at least 30,000 total rounds played per year.

Results:

Key Goals and Metrics

18 AND 9 HOLE ROUNDS PLAYED PER YEAR

2015 2016 2017 2018 Exp

34,418 35,181 33,178 >30,000

Page 19: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Efficiently provide a quality 18-hole golf coursefor the general public.

Objective: Operate golf course and driving range at a Revenue to Cost ratio of at least 1.05.

Results:

Key Goals and Metrics

DOLLARS EARNED PER DOLLAR OF OPERATING COST

2015 2016 2017 2018 Expected

1.32 1.19 1.11 >1.05

Page 20: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Efficiently provide a range of enjoyable recreational opportunities at Millennium Park that are easily accessible to the general public.

Key Goals and Metrics

Page 21: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Efficiently provide a range of enjoyable recreational opportunities at Millennium Park that are easily accessible to the general public.

Objective: Operate the park at a Revenue to Cost ratio of at least 0.50.

Results:

Key Goals and Metrics

DOLLARS EARNED PER DOLLAR OF OPERATING COST

2015 2016 2017 2018 Expected 2019 Budget

0.85 0.71 0.63 0.70 0.53

Page 22: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Efficiently provide a range of enjoyable recreational opportunities at Millennium Park that are easily accessible to the general public.

Objective: Assist under-privileged county residents by providing free admission to the beach, equaling at least 15% of total attendance.

Results:

SPLASH! Attendance:

Total Attendance:

Key Goals and Metrics

% OF BEACH ATTENDANCE FROM SPLASH! COUPONS

2014 2015 2016 2017 2018

17.7% 16.1% 16.7% 14.9% 14.8%

12,622 15,563 16,997 13,368 12,393

71,446 96,579 101,709 89,995 83,642

Page 23: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Increase awareness, use and support of Kent County Parks through enhanced public outreach.

Key Goals and Metrics

Page 24: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Increase awareness, use and support of Kent County Parks through enhanced public outreach.

Objective: Achieve and support at least9,000 volunteer hours per year.

Results:

Key Goals and Metrics

VOLUNTEER HOURS

2015 2016 2017 2018 Exp.

10,685 11,218 11,520 >9,000

Page 25: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Increase awareness, use and support of Kent County Parks through enhanced public outreach.

Objective: Expand lists of subscribers/followersby 500 households per year.

Results:

Key Goals and Metrics

SUBSCRIBERS/FOLLOWERS

2015 2016 2017 2018 Exp.

19,286 20,156 21,340 >21,840

Page 26: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Significant Budget Issues

• Physical assets are constantly aging.Maintaining grounds, buildings, trails, vehicles, equipment and infrastructure is an ongoing challenge.

Page 27: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Significant Budget Issues

• Physical assets are constantly aging.Maintaining grounds, buildings, trails, vehicles, equipment and infrastructure is an ongoing challenge.

• Land acquisition is limited. Opportunities to expand and improve existing parks and trails will be lost without sufficient funding.

Page 28: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Significant Accomplishments

Fred Meijer M-6 Trail Connection

Page 29: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Significant Accomplishments

Millennium Beach Family Restroom

Page 30: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Significant Accomplishments

Dwight Lydell Park Reconfiguration

Page 31: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Significant Accomplishments

Fallasburg Park Gateway Acquisition

Page 32: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

A Look Ahead

• Pioneer Trail Connection

• Chief Hazy Cloud Park Expansion

• Dwight Lydell - Mill Creek Restoration

• Lowell Regional Park Expansion

Page 33: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Pioneer Trail Connection

A Look Ahead

Page 34: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Chief Hazy CloudPark Expansion

A Look Ahead

Page 35: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Dwight LydellMill Creek Restoration

A Look Ahead

Page 36: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Lowell Regional Park Expansion

A Look Ahead

Page 37: Performance Measurement Review · The Kent County Parks Department enhances the quality of life in Kent County by providing outstanding parks and trails adhering to the highest standards

Performance Measurement Review

Questions?