performance metrics, benchmarking and report cards
TRANSCRIPT
Performance Metrics, Benchmarking and Report Cards
PHSA Overview
• Provincial Health Services Authority (PHSA)
• Support Services• Supply Chain
• Province-wide contracting, purchasing and material management
• 1,000+ employees• $2 Billion in annual spend
Data & Reporting Overview
ERPSystem Copies SQL
DatabaseData Marts
Power BI
Report Server
ERPSystem
ERPSystem
ERPSystem
ERPSystem
Vendor Performance Report Cards
Presented by Surinder Bains
Vendor Performance Overview
• Journey began in 2014• Consistent mechanism to measure vendor performance• National Brand Program – 4 Distributors, 12 Manufacturers• Over 40 Vendors receive monthly KPI Reports• Creates open dialogue between PHSA and the Vendor Community• Increased level of collaboration resulting in strategic initiatives
Provincial Vendor Performance Summary
Vendor Performance Graphical Illustrations
Health Authority Summary Breakdown
Health Authority Level Detail
Vendor Comparative Summary
Vendor vs Industry Comparison Summary
SLA and Internal Productivity Metrics
Presented by Elise Tiessen
Client Service Level Agreement Reporting
Service Tower Service Level Agreement Name
Warehousing & Logistics Fill Rate
Warehousing & Logistics Turn Around Time for PAR Order Requisitions
Supply Chain Management PAR Demand Analysis
Supply Chain Management Strategic Sourcing Milestones Reporting
Supply Chain Management
Requisition to PO Dispatch Time for Product Direct Orders
Supply Chain Management Rebate Distribution Timeframe
Service Tower Service Level Agreement Name
Accounts Payable Early Payment Discounts
Accounts Payable Invoice Payment Processing Timeline
Accounts Payable Invoices/Vouchers Paid Once
Accounts Payable Electronic Payment Processing
Accounts Payable Match Exceptions
All Service Towers Resolution Rate of Normal Priority Customer Service Inquiry
All Service Towers Resolution Rate of High Priority Customer Service Inquiry
Client Service Level Agreement Reporting
Client Service Level Agreement Reporting
Audience:• Internal service tower stakeholders • Health Authority stakeholdersUse(s):• Performance monitoring
Operational Metric Dashboards
• Product Investigation Centre• Product Concerns• Product Recalls• Product Change Notifications
• Supply Chain Customer Service Operational Analysis• Customer Service Tickets
• Procure to Pay Requisitions• Purchase Orders• Invoices• Match Exceptions
• Lower Mainland Warehouse• Warehouse activity (items, lines & quantity)• Zone Productivity• Employee Productivity
• Lower Mainland Warehouse Daily• Shipping rate• Returns• Receiving• Employees scheduled• Employee Overtime/Sick/Vacation Time
• Interior Warehouse• Warehouse activity (items, lines & quantity)• Employee Productivity
• Lower Mainland Warehouse Fill Rate with Subs and Recalls• Lines and quantity
Operational Metric Dashboards
• Sourcing Tracker• Strategic Sourcing Events
• Sourcing Capacity• Sourcing activity (tickets)• Purchase Orders• Match Exceptions• Employee Productivity
• Match Exceptions• Total Exceptions• Resolution rates• Discount Opportunities• Discounts Lost
• Sole Sources• Number• Type• Spend
• Vendor KPIs• Purchase Orders• Packing Lists• Receipts• Fill Rate
• Site Department Item Usage• Item spend• Item consumption
Operational Metric Dashboards
Operational Metric Dashboards
Operational Metric Dashboards
Operational Metric Dashboards
Audience:• Internal service tower stakeholdersUse(s):• Performance monitoring• Business activity monitoring• Process improvement monitoring• Operational processes
Supply Chain VP Dashboard
• Sourcing• Requisitions• Purchase Orders
• Match Exceptions• Types• Value
• Warehouse & Logistics• Inventory turnover• Inventory value• Picking activity
• Customer Service• Requests
• Product Investigation Centre• Product Recalls• Product Concerns• Product Change Notices
• Employee Data• Overtime• Vacation Time• Sick Time
Supply Chain VP Dashboard
Supply Chain VP Dashboard
Audience:• Supply Chain VP• Internal service tower stakeholdersUse(s):• Performance monitoring• Business activity monitoring• Process improvement monitoring
HSCN Provider Benchmarking Cooperative
Presented by David Loukras
HSCN Provider Benchmarking Cooperative
What is it?The national Benchmarking Cooperative is a network of similar healthcare provider supply chain organizations sharing performance metrics in order to assess their operational performance comparatively with peer organizations. The Cooperative provides Supply Chain service providers a way to demonstrate to their shareholders, stakeholders and clients that they are providing excellent value and operational excellence.
HSCN Provider Benchmarking Cooperative
How it worksParticipants submit a small number of commonly measured operational metrics quarterly to HSCN who compile the information into a consolidated report which is distributed amongst participating members only. Differences in scope and methodology are noted in the report to provide context for any significant variances from the benchmark.
Current Metrics
1. Inventory Turns2. Inventory Fill Rate3. On-Contract Spend 4. Requisition to PO Turnaround Time5. Match Exception Average Days Outstanding6. Average Lines Picked per Hour7. Strategic Sourcing Strategy Mix
Quarterly Benchmarking Report
The Small Print
• Participating members will sign non-disclosure agreement to keep the metrics published within the group
• Only members who submit metrics will receive the metrics
• All metrics will be published with the member organization’s name to improve transparency and encourage dialogue
HSCN Provider Benchmarking Cooperative
Want to participate?If you are a Healthcare Provider member of HSCN and would like to participate in the National Benchmarking Cooperative, please respond to [email protected] to receive further information.
Join us for our Upcoming Webinar
Thursday March 5th, 2:00 PM EST – GS1 Standards Webinar
GS1 Standards Webinar – GS1 Standards in New Item/Product Management Instructors: Herb Martin, Consultant – GS1 Canada
https://hscn.org/event/gs1-standards-new-item-introduction-item-management/
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