performance monitoring for ecm applications
DESCRIPTION
This flyer describes a solution to monitor response times and availability of ECM applications from the end user perspective. ServiceTracer provides unique capabilities (GUI-based measurement), is very easy to handle (graphical workflow editor, no programming) and integrates with IBM ECM System MonitorTRANSCRIPT
www.cenit.de/en/
Service Quality of ECM applicationsMany IBM FileNet and IBM Content Manager customers manage their ECM platforms with IBM ECM System Monitor/IBM FileNet System Monitor (System Monitor) in order to run them proactively. However System Monitor is focused on the ECM servers and applications in the data center, but it does not provide deep insight into the end-user's performance experience. With "ServiceTracer® for System Monitor" CENIT off ers an add-on solution that allows monitoring end-user response times 24x7 and integrates into System Monitor.
“ServiceTracer® for System Monitor” helps IBM ECM customers automate their daily service quality monitoring from their end-user’s perspective. ServiceTracer® is very easy to set up and to manage, so the deployment can be done in just a few days. Setting up new measurements for new use cases in your ECM applications is only a matter of hours.
ServiceTracer® for System MonitorThe solution consists of the following components:
■ Workflow Editor: Graphical tool to set up the performance measurements based on image pattern recognition. Very easy to learn and to use.
■ ServiceTracer® Client: A robot simulating end-user tran-sactions at the desktop level (GUI). ServiceTracer® measures response times of any ECM frontend applica-tion – IBM, 3rd party and custom-built.
■ Network Tracer: Measures network performance from the data center to the end users’ location.
■ Trace Management Server: Collects all performance infor-mation from ServiceTracer® Clients and Network Tracers and provides that in Service Level Reports and to System Monitor as Single Point of Control for the ECM administrators.
BenefitsMeasuring the end user ’s ser vice experience with ServiceTracer® provides the following benefits:
■ Comprehensive monitoring of ECM applications from the end-user perspective – simulating typical end-user trans-actions in central and remote locations.
■ Better support of Software Lifecycle Management due to quality testing and performance analysis prior to appli-cation roll-outs or regression testing after changes and updates – ensuring end-user acceptance.
■ Integration into System Monitor and enterprise wide IT Service Management.
■ Very easy to set up and to run – get results within hours with minimal efforts.
ServiceTracer® helps ensure that your end-users get the perfor-mance and scalability they expect. With the combination of System Monitor and ServiceTracer® the IBM ECM application specialists get the full picture both on the ECM backend and on the end-user experience.
Attractive packageThe implementation of “ServiceTracer® for System Monitor” is performed by CENIT consultants and covers:
■ Analysis and conception ■ Installation of ServiceTracer® server and robots ■ Configuration of performance monitoring and reporting ■ Event forwarding to System Monitor ■ Training for ECM administrators and developers ■ Project management and documentation
ContactRoland Merkt, +49 151 52745 285, [email protected]
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CENIT AG / Industriestraße 52-54 / 70565 Stuttgart / Telefon: +49 711 7825-30 / Telefax: +49 711 7825-4000 / E-Mail: [email protected] / www.cenit.de/en/