performance platform about event 17-6-14

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Nick TaitProgramme Delivery ManagerGovernment Digital Service@fattaity

*GDSNick Tait

The Performance Platform: what you need to know about it and how to use it

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Richard SargeantDirector of Performance and DeliveryGovernment Digital Service@richardsargeant

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Matt HarringtonAssociate Product ManagerGovernment Digital Service@iMattHarrington

*GDSMatt Harrington

*GDSMatt Harrington

Enables government to make decisions based on data

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Will automate data collection, ending repetitive manual reporting

GDSMatt Harrington

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Does the hard work to make the presentation and interpretation ofdata simple for users

GDSMatt Harrington

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Open to any government service and open to the public

GDSMatt Harrington

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Independent of proprietary monitoring software

GDSMatt Harrington

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Provokes rather than replace analysis

GDSMatt Harrington

*GDSMatt Harrington

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Engaging with the Performance Platform

Martin Richardson

Digital Services Manager

Safety Standards Service

* Safety Standards Service

Driving test booking services

• Business service• Public service

– 1m new users per 20 months– 97% digital take-up– ‘Bookings’ and ’Changes’


Engagement

• Team visits• User research• Web analytics configuration• Business analysis• Technical help


What to include?

• The 3-way match– What do you want?– Can you supply the data?– Can the PP show it?


Getting the data

• Web analytics– direct– Stageprompt

• ‘Done’ pages• MI data upload• Ping

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Benefits

• Compliance• Efficiency• Instrument panel• Trends


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Going forward

• Business dashboard• Additional features• Other services• Feedback


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Nick TaitProgramme Delivery ManagerGovernment Digital Service@fattaity

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How can we help you to get connected to the Performance Platform?

GDSNick Tait

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Let’s talk

GDSNick Tait

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We engage with you and your key stakeholders

GDSNick Tait

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We will help you to find out what you and your users need from the Performance Platform

GDSNick Tait

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As a service manager, I need to understand the work required to get a dashboard on the performance platform so I can schedule that work (including procurement if necessary).

GDSNick Tait

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As a service manager, I need to know the digital take-up for my service so I can increase it.

GDSNick Tait

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As a service manager, I need all my data in one place so I don’t waste time visiting multiple data sources.

GDSNick Tait

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We’ll help determine what sort of connection you need to get onto the Performance Platform

GDSNick Tait

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We’ll make mock-ups to show you how your dashboards will look and function

GDSNick Tait

*GDSNick Tait

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We build the dashboard and get ready to connect it to the Performance Platform

GDSNick Tait

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We review the dashboards with you. When you agree, they GO LIVE.

GDSNick Tait

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But, that’s not the end

GDSNick Tait

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Focus on simplifying how services connect to the platform

GDSNick Tait

ScraperWiki

with Aine McGUIRE @ainemcguire

Liverpool

Stephen Edwards

Liverpool looks to be in Bristol on my screen?

What do we do

Acquire, Clean Analyse, Publish

Open Source Technology Platform

Data Services

Data Tools

Data Hub


Data services with automation


Alpha.gov/data transformation 24 depts

Our remit was to ‘transform the data’ from myriad content systems and push it to the editors who made it ready for the new system.

Performance Platform

Wiring up to the Performance Platform

● We have the skills to make your service live, and it can have the extra dashboards that your service manager wants.

● Our core skill is to work out how to get data from a system technically and to re-purpose it.


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Build yourperfect dashboard

Henry HadlowDesigner, performance platform@henryhadlow

GDSHenry Hadlow

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Any data –from any source.

GDSHenry Hadlow

*GDSHenry Hadlow

Any medium, eg• web page• plasma screen• email or txt

*GDSHenry Hadlow

*GDSHenry Hadlow

What are theuser needsfor your service?

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What makes yourusers happy?

GDSHenry Hadlow

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What do you needto know to improve your service?

GDSHenry Hadlow

*GDSHenry Hadlow

What do stakeholders need to know aboutyour service?

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What data sources do you currently use?

GDSHenry Hadlow

*GDSAll

Feedback

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Rob Sommerville

Going Digital

A Performance Dashboard for MOJ

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Emerging challenges for government ..

● Increasing the “clock speed” of our organisations

● Improving transparency

● Evidencing performance

● Developing and refining thinking

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These challenges are reflected in our mission

Performance Monitoring

Transparency

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Where we are now !

Going digital with performance data

11

1

1 1

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Where we want toget to !

Building our dashboards with

near-real-time data from the

bottom up

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Working with GDS, we want to ..

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.. and deliver

Dashboards for information& dashboards for action

*GDSNick Tait

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www.gov.uk/performance

Documentationperformance-platform.readthedocs.org

Bloggds.blog.gov.uk/category/measurement-analytics

GDSNick Tait

performance platform about event 17-6-14

Government & Nonprofit