1

PERFORMANCE WORK STATEMENT

LANGUAGE INSTRUCTION SERVICES Swahili/Hausa

1. INTRODUCTION 1.1. This contract is for non-personal services. This contract does not create employment rights with the U.S. Government whether actual, inherent, or implied. By agreeing to perform the services described in these specifications, the Contractor acknowledges that he/she is not, and will not become an employee of the U.S. Government. The Contractor further agrees that he/she will not bring any cause of action in any forum claiming that he/she has become an employee of the U.S. Government. 1.2. Services provided under this contract are considered “non-personal services” as defined in FAR 37.101. It is therefore understood and agreed that the Contractor or the Contractor’s subcontractor: 1.2.1. Shall perform the services specified herein as an independent Contractor, not as an employee of the Government. 1.2.2. Shall manage and administer the work required and bear sole responsibility for complying with and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract. 1.2.3. Shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but 1.2.4. Shall, pursuant to the Government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives. 2. BACKGROUND 2.1. General Information. The mission of the Partner Language Training Center Europe (PLTCE), as defined by the Deputy Secretary of Defense, is to “…provide flexible language training to U.S. personnel while offering English and strategic language instruction and expertise for NATO Allies and worldwide partners…” (06/01/2007). Instruction is primarily conducted at the beginner level (Levels 0 – 1).. 2.2. The proficiency levels cited are defined in the U.S. Government Interagency Language Roundtable (ILR) skill level descriptions (available under http://www.govtilr.org), as well as in the NATO standardized language proficiency descriptions, STANAG 6001, 4th edition (available under natobilc.org). Overall, PLTCE offers acquisition, intermediate, advanced and specialized classroom instruction in approximately twenty five languages and dialects for approximately 400 U.S., NATO/PfP military and civilian personnel each year. 3. SCOPE OF WORK 3.1. Classroom Instruction. The Contractor shall provide the necessary non-personal services and management required to develop course materials, conduct classes and provide other instructional work to develop and improve the language proficiency of students at the Partner Language Training Center Europe (PLTCE) in Garmisch-Partenkirchen, Germany. 3.1.1. The proposed candidates shall have educated native speaker proficiency in their respective target languages. 3.2. Foreign Language Instruction. For each course, the Contractor shall provide 30 hours of intensive target language instruction a week, for as much as 6 contact hours a day. Instruction shall be performed Monday – Friday, except on recognized U.S. holidays. Depending on class size and the number of instructors available in a given language, instructors may be required to teach less than 6 contact hours a day. In those instances, the Contractor shall perform services delineated in paragraph 4.2. as directed by the Contracting Officer’s Representative (COR). 3.2.1. The Contractor shall conduct foreign language instruction courses. Courses are normally five calendar weeks in length; however, courses may be longer or shorter, depending on mission needs. Class size will typically range from 1-8 students. To allow students to properly prepare for classes, the Contractor shall post a weekly schedule of instruction by 0830 on the Monday before each week of instruction. 4. SPECIFIC REQUIREMENTS.

2

4.1. General. The Contractor shall provide all labor and materials necessary to perform the language instruction services required by the Contract. The Contractor shall utilize automated Microsoft Office Word/data processing equipment and the Internet to the maximum extent. This includes but is not limited to the preparation of computer and Internet based documentation and training materials and other tasks as outlined in this performance work statement (PWS). 4.2. Swahili Language. 4.2.1. Instructional Tasks. The Contractor shall conduct Swahili language instruction at ILR levels 0-3 and other related services as outlined. The language instruction shall include material that addresses various aspects of the society and reflect current usage of the language in the target language country. Thus, students shall be exposed to dialects, slang expressions and specialized terminology (e.g. military/security, political, economic, scientific/technological, culture and social, geography: physical, political, and economic.). The topic of “culture” shall be treated as it contributes to proper understanding of a text or message and as it becomes critical in the ability to effectively transmit a message and to interact appropriately with native speakers. Learning materials shall be derived from current and authentic sources and from all media (printed, audio, visual, electronic, etc.). The focus is on communicative competence using functional, task-based language and activities. The instruction shall include oral communication, pronunciation, structure, listening and reading comprehension, writing, as well as special skills development, such as gisting, translation, interpretation and transcription. 4.3. Hausa Language. 4.3.1. Instructional Tasks. The Contractor shall conduct Hausa language instruction at ILR levels 0-3 and other related services as outlined. The language instruction shall include material that addresses various aspects of the society and reflect current usage of the language in the target language country. Thus, students shall be exposed to dialects, slang expressions and specialized terminology (e.g. military/security, political, economic, scientific/technological, culture and social, geography: physical, political, and economic.). The topic of “culture” shall be treated as it contributes to proper understanding of a text or message and as it becomes critical in the ability to effectively transmit a message and to interact appropriately with native speakers. Learning materials shall be derived from current and authentic sources and from all media (printed, audio, visual, electronic, etc.). The focus is on communicative competence using functional, task-based language and activities. The instruction shall include oral communication, pronunciation, structure, listening and reading comprehension, writing, as well as special skills development, such as gisting, translation, interpretation and transcription. 4.4.2. Work Breakdown Structure. 4.4.2.1. Perform Class Preparation Activities. The Contractor shall perform the following tasks to prepare for classroom instruction: Prepare a syllabus, select appropriate materials addressing the major topical areas listed in paragraph 4.2.1. above (military/security, political, etc.), determine media to be used (audio, video, Internet, etc.), select activities to develop proficiency/skills, develop exercises/activities to meet proficiency development needs, develop quizzes/tests to monitor student progress. 4.4.2.2. The Contractor shall present his/her syllabus to the COR upon arrival at the PLTCE. Prior to deployment to sites other than PLTCE, the Contractor shall forward his/her syllabus electronically to the COR at PLTCE at least one week prior to the class start date. 4.4.2.3. The Contractor shall post a weekly schedule no later than 0830 on the Monday of each week. The schedule shall reflect, as a minimum, activities to be conducted and sources used during each instructional period. 4.4.2.4. On the first day of class, the Contractor shall conduct a student needs analysis to identify each student’s strengths/weaknesses, special requests/needs. During the first week, the Contractor shall refine the needs analysis and on Friday provide the COR with a written report for each student and a plan for dealing with the findings. The Contractor shall also provide feedback at the end of the course to the COR and local Point of Contact (POC) regarding each student’s linguistic progress and proposed way forward to improve the student’s foreign language capability. 4.4.3. Perform Instructional Activities. 4.2.3.1. The Contractor shall typically conduct daily lessons, minimally six, 50-minute periods per day. However, the Contractor shall be prepared, after concurrence by the COR, to amend the teaching schedule in order to meet instructional needs and timelines of the supported organization. 4.2.3.2. The Contractor shall assign homework on a daily basis that is tailored to the needs of each student.

3

4.2.3.3. The Contractor shall provide feedback on completed homework assignments, identifying problem areas and conducting immediate remediation. Students who fail to complete assignments or do so carelessly shall be reported to the COR or his designated representative, normally the Military Language Instructor (MLI) on site at PLTCE. 4.2.3.4. The Contractor shall counsel students on academic progress. 4.2.3.5. The Contractor shall communicate problems with students to the COR/MLI/POC in a timely manner, i.e. on the day the problem first arises (e.g., student tardiness, disruptive behavior, absence). 4.2.3.6. The Contractor shall provide tutorials as needed or requested by students before/after the sixth period each day. 4.2.3.7. The Contractor shall provide suitable out-of-class activities for classes. At least two days prior, the Contractor shall inform and receive approval from the COR/MLI/POC of the location and planned activities during these outings. 4.2.4. Perform Other Academic Duties. 4.2.4.1. The Contractor shall provide limited translation/interpretation services for the COR and the Director of PLTCE on class-related subjects. This support may consist of short (2 pages or less) translations and/or brief (less than 30 minutes), informal consecutive interpretation. Both translation and interpretation support will be coordinated within the 30-weekly hours identified in paragraph 3.2.,. 4.2.4.2. The Contractor shall research, identify, and recommend suitable commercially available instructional materials that meet the global proficiency development needs or specific target language performance requirements of the students. 4.2.4.3. The Contractor shall work as a team member to develop instructional material, coordinate instructional activities and assignment of student sections with other instructors, as directed by the COR. These services will be coordinated within the 30 weekly hours identified in paragraph 3.2., unless otherwise specified in each Call. 5. CONDUCT. 5.1. Appearance. The Contractor shall present a neat, well-groomed professional appearance at all times. 5.2. The Contractor shall conduct himself/herself in an efficient and professional manner consistent with business standards and in a manner expected of an instructor in an institution of higher learning. The Contractor shall interact with fellow contractors, staff and students in a courteous, polite, and professional manner. 5.3. Cultural Sensitivities and Student Interaction. The Contractor shall be aware of cultural and other sensitivities of students and fellow Contractors. All instruction will be conducted in a manner that is never offensive, demeaning or a cause for any problems of a non-academic nature. The Contractor shall not initiate contact (email, phone, etc.) with former students. Also, the Contractor shall not question/confront students about comments they provided in sensing sessions or end-of-course questionnaires. Such questions shall be directed to the COR. 5.4. Team Player. The Contractor shall work as a team player with other individuals, including staff, contractors and other instructors on course planning, assignment of students to classes, materials development, and other administrative or instructional duties. The Contractor shall ensure that any initiatives are fully coordinated with the COR/MLI/POC. 5.5. Alcohol/Drug use in the workplace will not be tolerated. Any Contractor/sub-contractor found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include contract termination. 5.6. Utilizing Electronic Mail. When Contractor personnel send E-mail messages as part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names) and identify him/her clearly as a Contractor. 6. ADMINISTRATIVE MATTERS. 6.1. Physical Security. The Contractor shall safeguard all Government property in the work area. All offices, laboratories, and buildings shall be secured when not occupied.

4

6.2. Key Control. The Contractor shall establish and implement methods of ensuring that all keys issued to him/her by the Government are neither lost, misplaced, nor used by unauthorized personnel. The Contractor shall not “loan” keys to classrooms/offices to students. 6.2.1. The Contractor shall report the loss of key(s) as soon as the loss is discovered, but in any event, not later than the Government’s next scheduled workday. 6.3. Substitution of Key Personnel. 6.3.1. Key Personnel. The Contractor shall notify the Contracting Officer prior to making any changes in personnel assigned to key positions. The key positions are defined as: 6.3.1.1. Language Instructor(s) 6.3.2. During the first ninety (90) calendar days of performance under any Call, the Contractor shall make no substitutions of key personnel unless illness, death, or termination of employment necessitates the substitution. After the initial ninety (90) calendar day period, the Contractor may propose substitutions. The Contractor shall provide a suitable substitute for all periods of time for which the Contractor is unable to perform the services. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. The Contractor shall, prior to making any substitution permanent, demonstrate to the satisfaction of the Contracting Officer that the qualifications of the proposed substitute personnel are equal to or better than the qualifications of the personnel originally identified for the position. The Contracting Officer will notify the Contractor within 15 calendar days after receipt of all required information of the decision on proposed substitutions. 6.3.2.1. Credentials of the proposed substitute shall address the following areas: - Target language and/or English proficiency (how, when acquired). - Education (degrees, major subjects) - Teaching experience (subjects taught, dates of teaching experience, target audience, number of contact hours) - Experience in developing instructional/test materials - Life/work experience in target language country (number of years after age 18) - References / letters of recommendation/ performance appraisals 6.3.2.2. Unplanned Absences. For emergency absences, the Contractor shall notify the COR/MLI/POC immediately on the day of absence. 6.3.2.3. Planned Absences. Proposed substitute(s) credentials (resume) shall be provided to the Contracting Officer at least six weeks prior to an anticipated absence. 6.3.3. The Contractor shall ensure there is no degradation of services to the Government as a result of personnel absences or substitutions. The Contractor will not be paid for any gaps in services performed under this contract. Failure to arrange for a qualified substitute in a timely manner may be considered breach of contract. 6.4. Installation Access for Performance at PLTCE. Per the GCMC security procedures for non-DoD ID card holders (http://www.marshallcenter.org – Under Contractors link), the Contractor will be authorized and must obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne, Garmisch, from the local U.S. Bavarian Military Community – Garmisch Administrative Office. Failure on the part of the Contractor to maintain currency of the Installation Pass will be considered sufficient grounds for the Government to terminate the contract prior to its normal expiration. 6.4.1. In order to be able to obtain the Installation Pass, the Contractor shall submit a Polizeiliches Führungszeugnis (Good Conduct Certificate) a, except for those DoD-issued Common Access Card (CAC) card holders or for those with Status of Forces Agreement (SOFA) status. Additional background checks may be conducted in order to receive an Installation Pass. Failure to qualify for an Installation Pass will terminate the contract. 6.4.2. The Contractor must possess and present the following identification and permits as indicated: (a) German citizens: a clear copy of their Ausweis (German ID Card) or passport showing their picture and full name. (b) Citizens of the European Union (EU) – member countries other than Germany: a clear copy of their Aufenthaltsgenehmigung (Residence Permit).

5

(c) Non-U.S.-ID Cardholders and other citizens of non-EU-member countries: a clear copy of their Arbeitserlaubnis (German Work Permit) and country ID card or passport showing their picture, full name , country of issue, and nationality. (d) U.S. ID Cardholders: a clear copy of the front of their ID Card. U.S.-ID cardholders do not need an Aufenthaltsgenehmigung or Arbeitserlaubnis. 6.5. Copyright Considerations. See Defense Federal Acquisition Regulation Supplement (DFARS) Clause 252.227-7020, Rights in Special Works (http://www.acq.osd.mil/dpap/dars/dfars/html/r20110916/252227.htm#252.227-7020). 6.5.1. Reproduction of PLTCE produced training materials. The materials described in paragraph 6.5. above may be cited, referenced, or reproduced in part or whole by the Contractor for professional, educational, or other non-commercial purposes with the concurrence of the Director of PLTCE, and on the condition that such citation, reference, or reproduction acknowledges PLTCE as the source and that the Contractor does not use Government time, equipment, or supplies for such reproduction of materials. 6.6. Contractor Training. The Contractor shall complete annual Government-furnished training cited for contracted personnel during the performance of this contract. All training is anticipated to occur within normal duty hours and be no more than four hours in length per session. Any Contractor behavior deviating from standards taught in the course shall be grounds for termination of the contract. 6.6.1. Within five working days of reporting to the Government site, the Contractor will be provided training/guidance on the Interagency Language Roundtable (ILR) and/or NATO STANAG 6001 skill level descriptions. Additionally, Contractors providing foreign language instruction shall receive training/guidance on the user agencies’ “Final Learning Objectives” (FLO). The training is anticipated to be no more than four hours and can take place at the GCMC. Most of the training will be in the form of written guidance. 6.6.2. The Government will provide training on GCMC courses. After the initial training, the Contractor shall train replacement personnel on GCMC mission, courses, course materials, etc. 6.7. Logistics Support. Contractor personnel will not have PX and Commissary privileges in association with this Agreement. The Contractor shall not request students to purchase items for him/her from those facilities. 6.8. Contractor Manpower Reporting Requirement. 6.8.1. The Contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided for each Call awarded under this Agreement via a secure data collection site. The Contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/. 6.8.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2013. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/. 7. GOVERNMENT FURNISHED PROPERTY AND SERVICES. 7.1. General. The Government will provide access to instructional and office space, facilities, and minimum equipment and/or services listed herein for the conduct of this PWS, including access and use of the GCMC Library and its holdings. 7.2. Property. The Government may provide computer systems capable of interacting with the GCMC automation infrastructure or that of other U.S. installations. The Government will not provide computers that connect to the PLTCE WiFi access point. 7.3. Facilities. The Government will provide classrooms, language and computer laboratories and/or suitable rooms for conducting instruction in the building or other suitable locations should a move be required during the period of the contract. 7.3.1. Routine maintenance will remain the responsibility of the Government. 7.4. Distribution. Installation and unit distribution of necessary correspondence and reports will be provided by the PLTCE. 7.5. Other services. The Government will provide routine custodial services, refuse collection, and health and safety controls as required and in accordance with existing regulations and procedures common to the organization and its Government buildings. 8. DEFINITIONS.

6

8.1. Quality Assurance. Those actions taken by the Government to check the performance and quality of services to determine whether or not they meet the requirements of the PWS. 8.2. Defective Service. Defective service may result in the Government terminating the contract, and or negative performance evaluation from the GCMC COR. 8.3. Abbreviations. 8.3.1. CAC – Common Access Card 8.3.2. COR – Contracting Officer’s Representative 8.3.3. CPARS - Contractor Performance Assessment Reporting System 8.3.4. DFARS - Defense Federal Acquisition Regulation Supplement 8.3.5. DLIFLC – Defense Language Institute Foreign Language Center 8.3.6. FLO – Final Learning Objective 8.3.7. DoD – Department of Defense 8.3.8. EAP – English for Academic Purposes 8.3.9. EFL – English as a Foreign Language 8.3.10. ESP – English for Specific Purposes 8.3.11. FAR – Federal Acquisition Regulation 8.3.12. GCMC – George C. Marshall European Center for Security Studies 8.3.13. ILR – Interagency Language Roundtable 8.3.14. MLI – Military Language Instructor 8.3.15. NATO – North Atlantic Treaty Organization 8.3.16. PfP – Partnership for Peace 8.3.17. PLTCE - Partner Language Training Center Europe 8.3.18. POC – Point of Contact 8.3.19. PWS - Performance Work Statement 8.3.20. PX – Post Exchange 8.3.21. QASP – Quality Assurance Surveillance Plan 8.3.22. SOFA – Status of Forces Agreement 8.3.23. SOQ – Student Opinion Questionnaire 8.3.24. STANAG – Standardization Agreement 9. QUALITY CONTROL.

7

9.1. The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS and meet the performance thresholds. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which the Contractor is assured that the work complies with the requirements of the contract. 9.2. At a minimum, the Contractor shall develop quality control procedures that address the areas identified in the Performance Requirements Summary. 10. QUALITY ASSURANCE. 10.1. The Government will monitor the Contractor's performance under this contract using the surveillance methods identified in the Quality Assurance Surveillance Plan (QASP). The Contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government. Failure to meet the standards of this PWS may result in a deduction of price at least equal to the value of the unperformed or poorly performed services. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The Contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future. Failure to provide services in accordance with this contract could also result in termination of the contract for cause and/or adversely impact the Contractor’s ability to be selected for future contracts as documented in the Contractor Performance Assessment Report System (CPARS). 10.2. The Contractor will be provided feedback on performance evaluations and the observations of Government personnel, as well as student evaluations and comments. The “Class Visitation Report” at Attachments 2.2 and 2.3, indicate what the observer expects to see. “Student Critique” questionnaires are administered to students at the end of each course of instruction; see Attachment 2.4. for a questionnaire example, where a point value is assigned to each question and a rating assigned. 10.3. Performance Requirements Summary. The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance level of each featured end product briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

8

Performance Objective Standard Performance Threshold Method of

Surveillance

PRS # 1. Qualified and Trained Personnel. The Contractor provides sufficient and adequately trained workforce capable of fully complying with all the requirements of the PWS 100% of the time.

Manage day to day operations and activities to ensure successful compliance with the contract. This includes but is not limited to providing adequate staffing, managing workload, training, retention and supporting each activity as prescribed by the PWS in a complete and professional manner.

*No instances of failure to present a professional appearance per paragraph 5.1. *No instances of failure to engage in professional, courteous and polite conduct per paragraph 5.2. *No valid complaints from students or peers regarding inappropriate contact with students or culturally offensive behavior per paragraph 5.3. *No instances of failure to work as a team player per paragraph 5.4. *No instances of alcohol or drug use in the workplace per paragraph 5.5. *No instances of failure to provide instructors who do not meet the minimum qualifications specified.

Random Sampling, Customer feedback.

PRS # 2 Quality Teaching Services. The Contractor is synergistic, proactive, and nimble enough to develop course materials, conduct classes, and provide other instructional work to develop and improve the language proficiency of the PLTCE students.

Manage daily operations and activities to ensure successful operations and functions of all tasks outlined in the PWS. The Contractor demonstrates reasonable and cooperative behavior, a commitment to customer satisfaction, and a concern for the interest of the customers. Work products are in appropriate format for the intended purpose and target audience, technically correct and in accordance with sound practices and principals, or in the format specified by the COR.

* No more than 2 valid complaints per course that the major topical areas listed in paragraph 4.2.1. were not addressed. * No more than 1 late posting of weekly schedule per course per paragraph 4.2.2.3. * 100% compliance with performing student needs analysis per paragraph 4.2.2.4 * No more than 2 instances of failure to take corrective action in response to feedback from class visitations conducted by COR or designated representative per paragraph 10.2. * Final rating on the “Student Critiques” must be not less than “partially/adequate/sufficient” on items 1-4, with no negative comments in the “Instructor Effectiveness” section. The COR will validate student feedback to determine if the standard is met. * No more than one instance of failure to coordinate with other instructors per paragraphs 4.2.4.3.

Periodic Inspection, Customer feedback.

9

PRS # 3 Administrative Tasks. The Contractor provides the necessary management and oversight necessary to comply with the administrative requirements of the PWS.

Government furnished property is safeguarded at all times to avoid loss or damage to property and quality substitutes are arranged in a timely manner such that there is no degradation of services.

* No instances of failure to comply with security and key control requirements in referenced paragraphs 6.1. and 6.2. * No instances of failure to notify the COR of unscheduled (emergency) absence NLT 0815 on the anticipated day of absence per paragraph 6.3. * No instances of failure to obtain qualified substitute in accordance with paragraphs. 6.3.

Random Sampling, Customer feedback.

10.4. The PLTCE Administration Officer will serve as the COR for this contract. 11. INVOICE PROCEDURES.

WIDE AREA WORKFLOW – RECEIPT AND ACCEPTANCE (WAWF-RA) ELECTRONIC SUBMISSION AND PROCESSING OF PAYMENT REQUESTS AND RECEIVING REPORTS

In accordance with DFARS 232.7002, use of electronic payment requests is mandatory. Use of WAWF will speed up your payment processing time and allow you to monitor your payment status online. There are no charges or fees to use WAWF. Invoicing Instructions: Requests for payments must be submitted electronically via the Internet through the Wide Area WorkFlow – Receipt and Acceptance (WAWF-RA) system at https://wawf.eb.mil. All contractors must create two documents (Invoice and Receiving Report; i.e. Combo Documents) with a single data entry session. Questions concerning payment should be directed to the Defense Finance Accounting Services (DFAS) Indianapolis at (888) 332-7336. Please have your order number and invoice number ready when contacting DFAS about payment status. You can easily access payment and receipt information using the DFAS Web Site at https://invoice.csd.disamil. Your purchase order/contract number or invoice number will be required to verify the status of your payment. THE FOLLOWING CODES WILL BE REQUIRED TO ROUTE YOUR RECEIVING REPORTS, INVOICES AND ADDITIONAL E-MAILS CORRECTLY THROUGH WAWF.

CONTRACT NUMBER: TBD DELIVERY ORDER NUMBER: TYPE OF DOCUMENT: Invoice and Receiving Report (2 in 1) CAGE CODE: TBD ISSUE BY DODAAC: HQ0236 NAME: GCMC ADMIN DODAAC: HQ0236 NAME: GCMC SERVICE ACCEPTOR/SHIP TO: HQ0236 LOCAL PROCESSING OFFICE: Leave Blank PAY OFFICE DODAAC: HQ0431 SEND E-MAIL NOTIFICATIONS: (COR/GOV’T OFFICIAL) Sabine Lipf Note - Add the above listed COR/Gov’t Official to your WAWF Email distribution list. CONTRACT ADMINISTRATOR: (CONTRACT SPECIALIST) James Miller For shipping, delivery, invoice and payment questions/issues, please contact:

To: George C. Marshall Center Attn: TBD Phone: Fax:

10

Email: *

Contractor shall select yes for the Final Invoice and Final Shipment Fields on the Combo invoice and receiving report, if Final Shipment has been received and Final Payment will be made.

11. ATTACHMENTS. 11.1. Attachment 2.1 – Class Visitation Report (Strategic Languages Department) 11.2. Attachment 2.2 - Student Opinion Questionnaire (Strategic Languages Department) Attachment 2.1

11

12

13

ATTACHMENT 2.2

PARTNER LANGUAGE TRAINING CENTER EUROPE STRATEGIC LANGUAGES DEPARTMENT

Student Opinion Questionnaire

Class Number: Language: Name (Optional): Instructor: Purpose: This questionnaire is used as a major source of feedback to help us monitor and improve the quality of our programs. Your input will assist us to identify areas of effective instruction and areas where improvements are needed. If you mark “disagree” or “needs improvement,” please provide a brief comment with your reasons. Confidentiality: All answers will be treated confidentially. The results will be used on a group basis, which will not attribute responses with the identity of individuals. SECTION I - COURSE CONTENT

1. We received sufficient exposure to current/authentic material that dealt with military/security subject matter. Strongly agree Agree Neutral Disagree Strongly disagree N/A 2. We received sufficient exposure to current/authentic material that dealt with economic-political subject matter. Strongly agree Agree Neutral Disagree Strongly disagree N/A 3. We received sufficient exposure to current/authentic material that dealt with scientific-technological subject matter. Strongly agree Agree Neutral Disagree Strongly disagree N/A 4. We received sufficient exposure to current/authentic material that dealt with cultural and social subject matter. Strongly agree Agree Neutral Disagree Strongly disagree N/A 5. We received sufficient exposure to current/authentic material that dealt with Geography: Physical, Political, and Economic subject matter. Strongly agree Agree Neutral Disagree Strongly disagree N/A SECTION II - MY SKILLS 1. My ability to gist/summarize PRINTED material has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A 2. My ability to gist summarize AUDIO material has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A 3. My ability to translate from English into the target language has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A

14

4. My ability to translate from the target language into English has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A 5. My ability to transcribe in the target language has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A 6. My ability to speak in the target language has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A 7. My ability to interpret (speaking) from English to the target language has improved. Strongly agree Agree Neutral Disagree Strongly disagree N/A 8. My ability to interpret (speaking) from the target language to English has improved Strongly agree Agree Neutral Disagree Strongly disagree N/A 9. I have gained a greater understanding of the target language country’s culture. Strongly agree Agree Neutral Disagree Strongly disagree N/A SECTION III - INSTRUCTOR RATING

Excellent Good Fair Needs Improvement

1. Subject matter knowledge 2. Prepared/organized 3. Provided challenging activities 4. Effective use of resources (print, audio, video, Internet) 5. Kept all students actively engaged 6. Adapted activities to accommodate range of skill levels in the class 7. Feedback / error correction was constructive 8. Responsive to our suggestions 9. Maintained relaxed, yet controlled classroom atmosphere 10. Used target language exclusively; English only when absolutely necessary

11. Insisted that students use the target language exclusively 12. Sufficient English proficiency to convey complex ideas / linguistic concepts

13. Sufficient skill to convey complex ideas / linguistic concepts in the target language.

14. Provided variety of activities during each period 15. Maintained a pace that was right for me 16. Made students work – did not dominate , i.e. instruction was learner-focused

17. Provided opportunities to use the target language in extended discourse rather than limiting us to short utterances

18. Assigned homework on a daily basis 19. Homework was meaningful, i.e. reinforced what I was learning / helped me get ready for the next day

20.Kept his/her personal opinions about political, religious, ethnic issues out of the classroom

21.Learning/teaching materials used were current 22.Learning/teaching materials used were authentic 23.Learning/teaching materials used were relevant to course objectives SECTION IV - SUMMARY - ACADEMICS 1. What is your overall impression of your learning experience at the PLTCE?

15

2. What classroom activities benefited you the most?

3. What classroom activities should occur more often or be included?

4. What classroom activities did you find to be LEAST beneficial?

5. Other comments/suggestions regarding course content and conduct of instruction:

16

SECTION V - PLTCE STAFF EVALUATION

1. Requests for assistance were handled quickly and efficiently.

Strongly agree Agree Disagree N/A

2. Staff members were courteous and helpful at all times. Strongly agree Agree Disagree N/A

3. Overall, I am satisfied with the PLTCE staff. Strongly agree Agree Disagree N/A

SECTION VI - QUALITY OF LIFE

1. How do you rate the barracks facilities? Extremely satisfied Satisfied Somewhat satisfied Unsatisfied N/A

2. How do you rate the meal service provided by the dining facility?

17

Extremely satisfied Satisfied Somewhat satisfied Unsatisfied N/A

3. Other comments / suggestions pertaining to administration and quality of life:

THANK YOU FOR YOUR THOUGHTFUL FEEDBACK!!!