personal / home assistantsmedia.voog.com/0000/0038/5628/files/oct 5 1000 peter steidl... ·...
TRANSCRIPT
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Personal / Home Assistants
• WILL THE SHOPPER -
• specify the brand
• specify the retailer
• OR ASK FOR -
• ‘best overall price’
• ‘most reliable delivery’ etc ?
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Dominant firms and alliances
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Approximately
50%of today’s jobs will be lost....
• Artificial Intelligence• Natural Language Learning• 3D Printing• Blockchain• Robotics• Autonomous Vehicles• Drones• Internet of Things...
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Lost Jobs
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Anecdotal Evidence
Austrian Steelworks 500,000 tons of steel p.a.
employees1960s 1,000new plant ?
Hedge Fund jobs2% to 7% of the US hedge fund industry’s $3 trillion of assets will move every year from human oversight to computers....
Accountantsmore than 2 million US accountants will be replaced by technologies such as AI and blockchain
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Anecdotal Evidence
Austrian Steelworks 500,000 tons of steel p.a.
employees1960s 1,000new plant 14
Hedge Fund jobs2% to 7% of the US hedge fund industry’s $3 trillion of assets will move every year from human oversight to computers....
Accountantsmore than 2 million US accountants will be replaced by technologies such as AI and blockchain
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Anecdotal Evidence
EducationMore people have signed up to Harvard’s online courses in a single year than have attended the university in its 377 years of existence....
JournalistsUS –main source of news: internet (40%) newspapers (35%)
UK – online news access from 20% to 70% in 7 years
Iceland – almost 90% access news online
MedicineAI using Google’s image search is diagnosing malignant skin lesions as accurately as a group of 21 certified dermatologists.
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New Jobs?
NOT PROMISING
IT
Robotics
Education
Retail
SHORT-TERM POSITIVE
Health care
Environment
Defence
Manufacturing
LONG-TERM POSITIVE
Cybersecurity
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Preferred Solution:Universal Basic Income
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Finland $UBI 587Average Earnings 3,392
Will the UBI Solve the Problem?
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Mark Zuckerberg is a strong supporter.
Y Combinator pilot• 100 families in Oakland• $1,500/month
Bigger pilot ($50 million) under consideration.
Technocrats Also Love the UBI
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Imagine a quarter of consumers living on $1,000 a month.
This would not only destroy individuals, their families and communities, but whole economies.
What Will the Economic Impact be?
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What Will Happen?
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How Will Consumers Get Their Dopamine Hits?
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Escape into the digital world
VR, augmented reality, eSports, robot contests...
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Augmented Reality
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Virtual Reality
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In-store Holographic Assistants
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Holographic Displays
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The Perfect Storm
Massive job losses /UBI = price conscious shoppers
Shopper used to frequent and strong dopamine hits
Will delegate boring shopping to digital assistant
Care less about retailer and brands; more about lowest price and convenience
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The Perfect Storm
STRATEGIC OPTIONS
1 Become the price leader
2 Develop a strong emotional relationship with shopper
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FROM ‘DOING THE SHOPPING’ TO ‘GOING SHOPPING’
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Doing the Shopping =HAVE TO...
Routine, frequent repeats
Necessary, standardized transactions
Functional, lack of category interest
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Going Shopping = WANT TO...
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Physiological Breathing, food, water, sex, sleep, homeostasis, excretion
Self-ActualizationCreativity, spontaneity, problem solving, mortality
EsteemSelf-esteem, achievement, competence, confidence, respect
Love / BelongingFriendship, family, sexual intimacy
SafetyPersonal, work, financial, family, property security & health
Maslow’s Hierarchy of Needs
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Physiological Breathing, food, water, sex, sleep, homeostasis, excretion
Self-ActualizationCreativity, spontaneity, problem solving, mortality
EsteemSelf-esteem, achievement, competence, confidence, respect
Love / BelongingFriendship, family, sexual intimacy
SafetyPersonal, work, financial, family, property security & health
Mental Physical
Maslow’s Hierarchy of Needs
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The brand is defined by a purpose the consumer
values more than the generic product benefits
The ConsumerBUYS
… activates emotions
… activates a higher-level goal
… creates a strong link with the existing Brand Memory
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Maslow’s Hierarchy of Needs
Physiological
Self-Actualization
Esteem
Love / Belonging
Safety
Your Brand
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GOALS AND DRDs
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NonconsciousDrivers of behaviour
ConsciousRationalizations
GoalsDeep Rooted Drivers of Behaviour
Stated Needs
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Deep Rooted Drivers of Behaviour: Foundational, Hard-Wired Goals
Genes Hormones Brain Circuits DRDs
E V E R Y O N E
S O M E O F U S
Disruptive Live Events(e.g. Motherhood) Hormones Brain Circuits DRDs
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DEEP ROOTED
DRIVERS OF BEHAVIOUR(hard-wired in the brain...)
BelongingDRD
ExplorationDRD
FemaleDRD
MaleDRD
RewardDRD
StressDRD
MotherDRD
CompetitionDRD
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Mirror Neurons
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Mentalizing
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MentalizingDRDEmpathyDRD ShortcutDRD
DRDs With Execution Relevance
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Change in Neurotransmitters - Males
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Supermarket
Tschibo ‘Wall’
• predictable• repetitive• boring• always there• success = less time spent
• unpredictable• always different• surprising• have to be quick• success = an amazing deal / opportunity
Addressing a new goal
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Triggering the ExplorerDRD...
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Activating a different goal by changing the meaning of the offer
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BelongingDRD
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Shorter dwell time
• less exposure to primes & promos• makes shopping even more boring• reinforces the importance of
convenience
Results
• less impulse buying • less ‘contact’ with retailer• lack of relationship building• little shopper loyalty
Example: Online Grocery Shopping
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We have to re-think...
If we train the shopper to value convenience we encourage her to delegate shopping to a personal digital assistant!
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Of course, a convenience mind-set is perfect for the providers of digital personal assistants...
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WHY SHOPPER MARKETING IS CENTRAL
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1 THE DECISIVE POINT
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Laun
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Shopper Marketing and the Integrated Path-to-PurchaseT
OU
CH
PO
INT
S
C O N S U M E R ’ s P A T H - T O - P U R C H A S E
PR
IME
S
logo/symbol
color
jingle
mnemonic
familiar context
fun
social validation
et cetera....
Objective: place primes in the consumer’s mind and trigger these primes at subsequent touchpoints....
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2 The Shopping Experience determines if future shopping tasks will be delegated
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3 Mood congruence:
Effective Shopper Marketing
is adding value, not interrupting
We overcome AdBlocking
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Shopping mode impacts on receptiveness to different types of messages
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4 Shopper Marketing concepts can eliminate Ad Fraud
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5 By engaging shoppers we keep them in-store for longer and can apply primes and triggers to boost purchases
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6 Effective Shopper Marketing can trigger brand switching, can launch new products with impact, engage and involve...
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7 Clever Shopper Marketing builds brand loyalty rather than capturing sales by lowering the price – and destroying margins
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Controlled environments deliver captive audiences
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PREDICTIONS…
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1 Retailers & Brand Owners will increasingly collaborate to create exciting and rewarding shopping experiences
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2 Retailers will complement boring on-line catalogue stores with exciting and rewarding new store concepts that will engage shoppers and bring them back again and again...
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3 Marketers will shift more of their spending to shopper marketing
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4 Store concepts & shopper marketing initiatives will be designed to overcome ad fraud and ad blocking.
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5 Market research firms will develop early warning systems.
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6 Shopper marketing, communications, media and research agencies will work on an integrated approach focusing on the decisive point.
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MONITORING IMPACT
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Predictive Markets
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Indicators of Success
Response Time Test
Sales
Observation Studies
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Further Readings...
Neuromarketing Strategies to Win the Battle at the Shelf (2016) by Carl MacInnes and Peter Steidl has been selected by Shop!, the largest global retail association with more than 2,000 retail members to provide input into the development of a global training & education program....
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Dr. Peter SteidlPeter advises Fortune Global 100 corporations, start-up companies, professional services firms, federal and state government agencies and not-for-profit organizations on the development and de-risking of marketing strategies and their execution. He has carried out assignments in more than 20 countries on five continents.
Peter is the author/co-author of 12 books and his articles. His commentaries and interviews have appeared in journals and trade publications and on radio and TV in Europe, Asia-Pacific, and the United States.
He can be contacted on [email protected] or via Linkedin.
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