21st Century Leadership Skills

Personal Mastery and Making Great Relationships at Work

A two-day highly interactive workshop designed for people who want to refi ne their leadership and infl uencing skills,

whether or not you are currently in a management position.

Workshop objectives

• Master the ability to keep yourself confi dently in the driver’s seat of your own ideal leadership style • Build your knowledge and the capacity to be the leader you aspire to be, knowing how to maximise your strengths and leadership capabilities to the greatest advantage• Enrich, stretch and extend the range and reach of leadership skills and approaches you can use to infl uence, engage and persuade people across diverse situations• Learn the new fundamental essentials of great relationship working from the latest neuroscience, positive psychology, leadership learning and science of happiness approaches• Develop skills in achieving and keeping the best balance between the different roles, responsibilities, demands, aspirations and expectations that you hold• Learn advanced communication techniques for increasing your infl uence, authority, impact and effectiveness with different people in different situations

Helping you to lead with greater confi dence, infl uence and impact.

In today’s world of work, leadership is no longer just a job or a position, but a role that every single one of us needs to be

prepared to take on. The greater your expertise in leading, the more likely you will achieve greater

results, because this means that you can make things happen through the actions of

other people as well as whatever you are already doing yourself.

If you want to develop your confi dence and your repertoire of leadership skills, or if you have felt that there are situations when being able to be a better leader would have made the difference between your success and frustration, then this course is ideal for you. We will help you to build your confi dence and develop your own personal leadership style, starting with your strengths and preferences and then expanding these to equip you with the ability to infl uence the people you work with.

Typical things that people who attend this course may want to improve on are:

• Knowing what kind of a leader you aspire to be and how you can become a master at this• Increasing your belief and trust in your own leadership style and ways of thinking and communicating• Appearing and sounding more confi dent and authoritative in situations where you step up to take the lead, especially those in which you feel unsure, under-qualifi ed or anxious• Knowing when and how to use your ‘natural’ leadership style, and when and how to adapt your approach to better match the situation you are facing• How to build stronger trust, agreement and engagement with people in diffi cult situations• Increasing your relationship building expertise to higher levels of emotional intelligence (EQ), social intelligence (SQ) and cultural intelligence (CQ)

Day 01 Workshop outline: Personal mastery

• What being successful means now in 2015 and beyond• New defi nitions of leadership that match the new demands of work (and why some of the old 20th century models are no longer helpful)• High impact leadership techniques that do not depend upon formal authority, status or other obvious positions of holding power• Personal mastery – how to become and make the most of the best leader you can be• Mental mastery – learning how to shift your own and others’ mindsets, assumptions and unproductive ways of thinking• Playing to your signature strengths – what yours are and how you can optimise them to your advantage• The positivity principle and how to leverage it for best results• Using appreciative inquiry to motivate, develop and sustain high performance• Maximising your happiness advantage for peak performance and productivity, and strengthening your resilience capabilities for whenever you face setbacks, change or uncertainty• Creating your personal leadership vision for the ideal future you want to make happen• 21st century time management – managing multiple demands and roles and achieving the best balance for you (however you choose to defi ne this)

Day 02 Workshop outline:Making great relationships

• Understanding the new essential 21st century intelligences: EQ, SQ and CQ• Operating from Second Circle – assertiveness perfectly balanced with receptive openness• First seek to understand – the skills of establishing rapport and engagement• The magic but diffi cult art of facilitating great dialogue• Motivation - what people need to become willing, ready and able to do what you want them to• Using Language & Behaviour (LAB) Profi ling - a sophisticated technique for high impact persuasive communications • Dealing with dissatisfi ed people and challenging situations• Your different leadership communication choices for dealing effectively with different situations• How to expertly facilitate collaboration and achieve excellent team working• Keeping your learning relevant, up-to-date and continually nourishing

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Here’s a deeper look into what you’ll experience and cover during the workshop:Day 01: Introduction

At the start of the workshop the trainer will fi nd out what you most want to achieve from the training and any top priority issues that you want to address. Your trainer will always tailor the workshop to the specifi c needs of the group and ensure that everyone’s personal objectives are fully achieved.

The skills of personal masteryThe fi rst day begins with the recognition that we are each in the driver’s seat of our own life. We choose how we perform and the better we know how to get the best from ourselves, the greater theresults we will be able to achieve.

What being successful means for us nowWe start by taking a look at the latest trends and thinking from leading thinkers and leaders about what helps or hinders organisational success. We will consider what this means for us as leaders and what we each can bring to the table to face everyday demands and challenges.

Realising your greatest leadership strengths and potentialWe then look at practical ways to develop an expert understanding about ourselves, starting with your Signature Strengths and building up to how these can be optimised for different situations.

Unleashing the power of the positiveWe then learn what neuroscience and positive psychology have to teach us about the power of our thinking, and how to increase our mental and emotional fi tness and dexterity to be able to uncover the most advantageous ways of thinking about a situation. This includes learning new ways to leverage positivity, how to build psychological capital, and why being happy at work is guaranteed to lead us to greater results and outcomes. You will learn how you can continually keep increasing happiness at work, no matter what your circumstances, and how you can build and strengthen the resilience capabilities needed for any setbacks and tough times you may run into.

Spanning the gap from now into your ideal futureFrom this platform of core strengths, you will then have the chance to create your own personal vision for your ideal future, identifying what you need to do to turn this into reality.

21st century time management tools and techniquesWe bring the fi rst day to a close with a look at the most up-to-date ideas and techniques for managing your time and achieving whatever is the ‘right’ balance for you across your many different and competing roles, demands, aspirations and expectations. You will be supplied with a toolkit for getting the best from yourself and your time, including the technology, people and other resources you have to draw from.

Day 02:The skills of making great relationships Building on the practical personal mastery techniques from day one, we next focus on how to shift your power and infl uence beyond your own thinking and actions to engage, persuade and motivate the people around you.

Developing expertise in relationship intelligencesWe begin with a review of why we now know conclusively that making great relationships is morecritical to our success than any other factor across whatever metric you might think of: our performance,our career success, our income, our learning, our creativity and ability to solve problems, our stress and health, and even our likelihood of living a long life. The fundaments of this expertise are emotional intelligence (EQ), social intelligence (SQ) and cultural intelligence (CQ), and you will learn not only what each of these means, but also the practical ways you can develop your own mastery in them.

The fi ne and diffi cult art of high quality listeningGiving people your highest quality attention is of vital importance to collective success, and you will get some nuts-and-bolts techniques for doing this, especially in those times when you feel pressed for time, distracted, or emotionally charged by your personal feelings. You will also be given the key to asking the really terrifi c questions that unlock and uncover another person’s independence and creativity.

High impact persuasive communications You will learn the essential steps between telling someone what you want and getting them to actually do it, including what it takes to get someone’s attention, interest, trust, belief and desire to act in the way you want. We will teach you a highly sophisticated communication technique, Language and Behaviour (LAB) Profi ling, for changing people’s minds and building rapports, especially when it is not already occurring between you naturally, in order to hugely increase your infl uence, persuasion and ability to motivate others.

Leading people in groups and collaborative teamsThen we will look at working with people in groups and how to facilitate the conditions for excellent collaboration. This will include how to make sensible leadership choices when the situation is not conducive to egalitarian team working and instead requires hierarchical control over the outcomes. We will examine the range of your communication palette, from high Advocacy (telling) through to high Inquiry (listening and asking questions), as well as how these can be blended to best match different people and situations.

Crystallising and galvanising your learning for future leadership successYou will end the course with the chance to refl ect on what you have learned and can take away, along with what you want to continue to practice and work towards, and how you can keep your learning and leadership capabilities fresh, vital, up-to-date and nourishing from now on.

Tailoring the workshop to your needsBefore you attend the workshop we’ll ask you to fi ll in a short questionnaire. This allows you to let your trainer know what you most want to get out of the training and any specifi c needs you may have. Your trainer can then tailor the training, as appropriate, to ensure that you get the most out of your time with us. We also ask you to bring a copy of your questionnaire with you to the course so that you have it available for discussion with the trainer and other course delegates.

Your expert trainersIME has built up an exceptional group of highly qualifi ed, talented and experienced training professionals who have all been hand-picked to ensure that only the highest quality training is delivered to our clients. Our trainers are specialists in helping people develop outstanding communication skills and they come equipped with extensive business experience from the Commercial, Public and Third sectors in the UK andinternationally.

“A highly interesting and engaging course. It was simply outstanding and has already helped to

improve my confi dence and leadership capabilities.”

Supporting you after the workshopWe believe that the training doesn’t just end when the course fi nishes; rather, it’s important that you are encouraged and supported after you’ve completed the training in order to help you maintain and further develop your newfound confi dence and skills.

Workshop manualYou’ll receive a Workshop Manual, which contains a wealth of practical advice and techniques to help you remember what you have learned, as well as further exercises that you can then use to continue your ongoing development.

Ad-hoc Support by emailWe also offer ad hoc support by email following the course, whereby you can contact us for further help and advice regarding your forthcoming presentations.

In-company workshopsYou can take advantage of our in-company workshops, which can be held at your company offi ces, whether in Europe or further afi eld. This is often more cost-effective when you plan to have 4 or more attending. Fees for the one day workshop for up to 8 people are from just £1,600 + VAT, and from just £2,850 + VAT forthe two-day workshop.

Workshops can be tailored, in terms of content and length, to meet company specifi c requirements.

Get in touch with us to discuss your requirements in detail, or if you wish to make a workshop booking.

Please contact us:

via email at: enquiries@inspiremotivateandengage.org orcall us on: 0203 124 1005

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About Inspire, Motivate & Engage IME is one of the UK’s leading providers of management & leadership services. We are passionate about drawing out the best in people.

At Inspire, Motivate & Engage, we pride ourselves on being the ethical learning provider. We care about the world and the people in it. We believe that all companies can have a greater positive impact on the world and make a bigger difference.

Acting responsibly is extremely important to us. We are the only training provider in the UK that commits to giving 5% of its turnover to charity via donations to our charitable foundation ‘Create a Change Foundation’, as well as gift-in-kind and volunteer support.

Inspire, Motivate & Engage operates in the UK, US, Australia and Dubai.

Our Clients Ralph Lauren Trayport Allianz Milkround Old Mutual Legal & General UBS Barclays Southeastern Railway

For more information visit: www.inspiremotivateandengage.org or call us today on 0203 124 1005 to book your workshop.

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