Personalisation in Derby CityTuesday 22nd May 2012

Quality Marks

• ISO 9000• PQASSO• Registration with the CQC• Customer First• Matrix• Investors in People• CredAbility

Overview of CredAbility • CredAbility is a quality mark• It allows disabled people, carers, and elderly people to

purchase services with confidence• It is hoped that service providers will apply and

successfully achieve CredAbility• All accredited services will receive high profile listing in

Disability Direct Do What You Want directory

How it was created

• Disability Direct working with our members developed the Quality Mark and the CredAbility Charter.

• We have worked closely with our Members to create a charter that reflects what disabled and older people expect from an accredited service

• Each provider needs to prove they meet the standards outlined in the CredAbility Charter, which are in scale to the type of service they provide

• CredAbility offers people peace of mind and confidence in the service they buy.

The Charter• Promote Independence, Choice and Control for all customers• Actively promote disability equality• Constantly strive to improve services to disabled and older customers• Identify gaps in the local social care market and help to grow that market so disabled and

older customers have increased choices• Create and maintain good working relationships with local User Led Organisations (ULOs)• Create and maintain constructive working relationships with the Local Authority• Share case studies and good practice with wider Social Care Networks• Actively seek feedback from customers• Be creative, independent and transparent in designing and delivering services for disabled

and older customers • Never over-promise or under-deliver and to sign post when we cannot meet a customer’s

needs • Display the CredAbility logo in all relevant marketing materials• Display a signed copy of the charter in a prominent place

Personal Budget Customer“As an individual I was in receipt of a self directed support personal budget taken as a direct payment. I knew what I wanted to make my support package work but the problem was where are the services, where to look and are they fit for purpose.” Directory - shows where services are who provides them but still open to possible abuse e.g. rates charged, poor information.

CredAbility - if providers have an accredited kite mark individuals and brokers will have confidence in standards of delivery, information provided equality compliant and regular monitoring.

CredAbilty and the disabled person

• The assurance that the people providing the goods and services you are buying have been accredited by an independent third party• Confidence that the services you purchase are delivered by individuals with the appropriate skills and level of competence• The ability to participate in quality assurance by providing feedback about the goods and services you purchase• The ability to share your experiences of purchasing goods and services with other customers

CredAbilty for the Provider

• Distinguish yourself in the marketplace• An endorsement of your hard work and professionalism• Demonstrate your commitment to quality assurance and professional development• Demonstrate your proactive commitment to disability and the social care market by displaying the CredAbility Charter• Upgraded placement on the Do What You Want directory

Do What You Want Directory

• With the transformation of social care and the personalisation agenda

• introduction of self directed support • putting people first and the • introduction of personal budgets as well as • self funders and the • emergence of micro providers

• There was a call from service users ,service providers and the local authority for a service directory

• This was not just to be a list of companies ,phone numbers and web sites but an in depth service description detailing how and to what degree the provider and the service meets disability needs with its design being created by service users, service providers and the local authority

Do What You Want Directory

• Do What You Want Directory is a very local service telling personal budget holders and others what's available for purchase in Derby and the surrounding areas!

• The Directory is easy to use and has simple headings such as activities, services, respite, and information and support

• The directory will highlight providers who have achieved CredAbility accreditation

• The directory will assist Brokers and Social workers as they assist client with their support plans

• Do What You Want Directory enables customers to rate the goods and services they receive

Service type

Sub sections

News and events column

• Once service type has been selected and the main category you arrive at a sub section page

• In this case we will select Clubs

• You now have a list of the sub sections you selected with a brief description of the activities that each provider does

• We will select Jigsaw youth club

You now have a drop down page about the service you selected giving you all the details you need about the service e.g

• Access• Parking• facilaties• Map,directions• Contact details• costings