CISCO CONTACT CENTER SOLUTIONS / HEALTHCARE WORKFLOW IMPROVEMENT /

PACKAGED SOLUTIONS / PROFESSIONAL SERVICES / CLOUD SERVICES /

Healthcare Problems Communication gaps between patients and healthcare staff continues to be the leading contributor of lost productivity. Timely access to patient information is yet another contributing factor to patients' disconnected experience.

Patients often end up frustrated due to the following:

• Self-services options are limited and oftendifficult to complete

• Patients have to spend too much timeidentifying who they are, why they are calling

• Patient effort is often mis-understood due tolack of visibility into patient journey

This experience is further accentuated when Healthcare staff is not adequately equipped to track patient information quickly. Staffs ends up frustrated due to the following:

• Searching for patient record across multiplesystems

• Limited visibility into care team or experts forfurther consultation

Our Solution Agenta Self-Service | Agenta Portal Agenta Dashboard | Agenta Orchestration

Agenta, a suite of solutions, is a one of a kind HIPAA compliant offer, aiming at personalizing patient engagement.

• Agenta portal lets you model your work flowacross all aspects of patient journey using asimple web based management interface.

• Configurable self-service voice interfaceprovides patients an ability to complete criticalaspects of work flow by themselves.

• Our dashboard provides healthcare staff asingle view of patient record allowing them tomake quick actionable decisions, thuseliminating the need to access informationfrom multiple applications.

• Our unique ability to track patient journeyprovides the 360 view of patient record,producing direct topline and bottom linebenefits.

Personalizing Patient Engagement Powered by SpinSci Agenta Snap.

Personalizing care is top of mind for every Healthcare provider. Leveraging existing investments in Cisco and EHR helps improve patient work flows. With Agenta Snap, we can create, refine, and deliver automated processes to improve clinical and non-clinical flows between patient and healthcare staff.

Agenta Server, our HIPAA compliant orchestration engine and the

core of our solution, extends our ability to interface with most EHR

systems, CRM systems and Cisco UC, thus improving time to

market and speed to value.

SpinSci's Agenta Snap brings you an end to end offering to help improve your work flow every step of the way.

AGENTA SELF-SERVICE Self-service is the fastest andmost cost-effective way of customer support, ultimatelymeaning improving patientexperience and cost efficiencies.

Agenta Self-Service for Cisco CVP, Cisco IPIVR, and Cisco Tropo simplifies patient experience in IVR with the following features:

• Pre configured flows forPatient Identification, BillPay, ReferableManagement with directintegration with EPIC andother EHR/CRM systems

• Pre configured flows tocreate new, cancel andreschedule appointment inIVR with integration toEPIC and other EHR/CRM systems

• Extend these interactionsfrom self-service voice toChat, SMS and otherchannels

AGENTA DASHBOARD One view of patient record with information from multiple applications such as EHR, CRM and other systems. Dashboard embeds in Cisco Finesse and Salesforce Health Cloud.

Agenta Snap dashboard forHealthcare provides thefollowing features:

• Ability to view patient detailsacross all instances of EHR,CRM and other configuredapplications

• Perform patient caretransactions such as but notlimited to: creating,canceling and reschedulingappointments, referralmanagement

• With a single mouse click,open patient context intarget application such asEPIC, Cerner,Salesforce.com, ServiceNowand CRM systems

• Ability to view patientjourney across eachsegment in the journey

AGENTA PORTALAgenta Portal is a web based solution that allows operation managers to configure systems depending on their business needs. Following features are included:

• Management portal for dayto day operation needs:Configure PatientIdentification, Appointment,Billing and Referral flows

• Manage Call Center Time ofthe Day routing, Emergencymessages, AudioManagement, other

• Manage Voice of Customerfor surveys

• Reporting and dashboardsfor operational KPI andMetric

• Manage SpinSci cherrypicking with VisualQ andSpinSci PCI bill pay flows

• Manage SMS and Voicecampaigns via HIPAA/TCPAcompliant Agenta Cloudusing Cisco Tropo

AGENTA ORCHESTRATIONWith the evolution to APIs, organizations are looking to draw business value from processes by bringing API into Contact Center.

SpinSci has created a state of art of orchestration platform with following features:

• An interface engine that hasconnectivity to over 100+ EPICAPI• An interface engine that hasconnectivity to Saleforce.com• An interface engine that hasconnectivity to ServiceNow APIs• An interface engine that hasconnectivity to Whitepages• Swagger API interface toconnect to Agenta API• REST interfaces with oAuthauthentication support• Deployment support for onpremise and cloud

Agenta Self-Service:Packaged solutions to improve patient self-

service to perform core functions such as appointments, registration, referral, billing, etc

Agenta Dashboard:One stop Healthcare dashboard for a

consolidated patient view for Staff members to make quick decisions and act on them

Agenta Portal:An operational portal with self-service configuration features to manage deployments and view statistics to make quick adjustments

For more information and to schedule a demo visit https://spinsci.com

SpinSci Technologies, 1212 Corporate Dr. Ste 330Irving, TX 75038972-891-8656

Agenta Orchestration:Single interface engine that will connect to Cisco, EHR, CRM, HL7 and any other healthcare systems.